Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 998 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

All reviews

P
Pascal P.
Rating: 5 out of 5
following a purchase from 22/10/2025
Very good tire, it's perfect
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M
Mickael C.
Rating: 5 out of 5
following a purchase from 22/10/2025
nothing to report
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F
Francis B.
Rating: 5 out of 5
following a purchase from 22/10/2025
As always, my orders with you: package, material, delivery PERFECT.
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Grégory R.
Rating: 5 out of 5
following a purchase from 22/10/2025
Perfect, very fast and well packaged!
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C
Céline C.
Rating: 5 out of 5
following a purchase from 22/10/2025
5 stars!
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M
Martial L.
Rating: 5 out of 5
following a purchase from 22/10/2025
Serious, nothing to say
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H
Hervé B.
Rating: 5 out of 5
following a purchase from 17/10/2025
Friendly and professional team, it's nice for e-commerce
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Jean-Michel S.
Rating: 5 out of 5
following a purchase from 17/10/2025
Well received, in accordance with the order and the need.
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F
Franck R.
Rating: 5 out of 5
following a purchase from 22/10/2025
hello fast delivery tracking ok
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Rémy K.
Rating: 5 out of 5
following a purchase from 19/10/2025
Very good
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R
Romain D.
Rating: 5 out of 5
following a purchase from 22/10/2025
As usual. Delivery received quickly and very well packaged. I've been ordering for years and I've never been disappointed.
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Thierry C.
Rating: 5 out of 5
following a purchase from 23/10/2025
still just as good
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J Michel G.
Rating: 5 out of 5
following a purchase from 23/10/2025
Fast
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E
Emmanuel C.
Rating: 5 out of 5
following a purchase from 22/10/2025
Perfect!!
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J
Jean Claude C.
Rating: 5 out of 5
following a purchase from 22/10/2025
Deadline respected, nothing to complain about.
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J
Jean-Noel B.
Rating: 5 out of 5
following a purchase from 22/10/2025
Interesting price and reasonable delivery time
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S
Sebastien L.
Rating: 4 out of 5
following a purchase from 18/10/2025
Nothing to report
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E
Eric G.
Rating: 5 out of 5
following a purchase from 19/10/2025
I am very satisfied with your products and customer service. Best regards, Eric
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D
Dominique R.
Rating: 5 out of 5
following a purchase from 22/10/2025
satisfied with my order, deadline respected
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D
David-William M.
Rating: 5 out of 5
following a purchase from 22/10/2025
Always well packaged, quality products at a fair price.
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E
Enrique F.
Rating: 5 out of 5
following a purchase from 22/10/2025
very good chain
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M
Miika H.
Rating: 5 out of 5
following a purchase from 21/10/2025
Good gear
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G
Gilles B.
Rating: 5 out of 5
following a purchase from 19/10/2025
Always perfect
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D
Daniel L.
Rating: 5 out of 5
following a purchase from 21/10/2025
Ordered in store but never received lol then on the site with the advice of a seller everything went very well, the size corresponded so I ordered a second one, and still no news from the store after three weeks
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Thierry G.
Rating: 5 out of 5
following a purchase from 21/10/2025
top thanks
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Jean Claude C.
Rating: 5 out of 5
following a purchase from 21/10/2025
Order conforms to my expectations
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A
Antoine D.
Rating: 5 out of 5
following a purchase from 20/10/2025
Saddle exchanged under warranty because there was a defect that appeared after 1 year. Bike material was very effective on customer service. Good handling and good communication. A big thank you.
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F
François B.
Rating: 5 out of 5
following a purchase from 21/10/2025
Products conform to what I ordered
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S
Stephane B.
Rating: 5 out of 5
following a purchase from 13/10/2025
Perfect service: the technical advisors on the site are ultra competent.. Thank you Christian
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P
Pascal R.
Rating: 5 out of 5
following a purchase from 21/10/2025
Always the same seriousness brought to the handling of orders, packaging, and shipping speed. Moreover, prices are very competitive and the number of item references allows you to find almost everything. Bravo
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Gilles G.
Rating: 5 out of 5
following a purchase from 21/10/2025
Sellers by phone are top-notch and patient. I received all the information and a quick shipment. Frame as expected. Thank you.
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David G.
Rating: 5 out of 5
following a purchase from 21/10/2025
Fast shipping, and especially compliant
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A
Anna D.
Rating: 5 out of 5
following a purchase from 20/10/2025
Good material, product meets our expectations. Fast delivery, we recommend this site
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Puig N.
Rating: 5 out of 5
following a purchase from 21/10/2025
Perfect
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F
Frederic R.
Rating: 4 out of 5
following a purchase from 13/10/2025
The order went well, however the delivery times were longer than those announced on the site.
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C
Christian F.
Rating: 5 out of 5
following a purchase from 21/10/2025
Product in accordance with the order, fast delivery. Nothing to report, I recommend this site.
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André B.
Rating: 5 out of 5
following a purchase from 21/10/2025
A top rearview mirror. I recommend it for its stability and the safety it provides. A real top mirror
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F
Florent V.
Rating: 5 out of 5
following a purchase from 04/10/2025
Very good. Passionate advisors, attentive and accommodating. Interesting prices.
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D
Didier M.
Rating: 5 out of 5
following a purchase from 21/10/2025
Yes, very satisfied with the bike material, it's not the first time I've ordered and always top-notch, thank you.
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J
Jean-Louis D.
Rating: 1 out of 5
following a purchase from 17/09/2025
Bike material told me that my electric bike, purchased for 4000 € from them two and a half years ago, was not waterproof and could not ride in the rain. Having taken in water, they deemed it irreparable. The manufacturer restored it and told me that bike material did not know how to repair electric road bikes. And I won't even mention the many other troubles I had with their stores. I strongly advise against buying a bike from them. Absolutely to be avoided
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Response from Materiel-velo.com
We understand your disappointment and regret the situation encountered. Your bike, over three years old, was no longer covered by the manufacturer's warranty. After inspection, no structural waterproofing defect was found: the malfunctions seem more related to moisture infiltration due to prolonged use and insufficient maintenance.

The transfer of the bike to the manufacturer aimed to ensure a complete repair in accordance with the brand's standards, with a precise diagnosis of the entire electrical system.

We remain at your disposal for any additional clarification.

Best regards,
The Materiel-velo.com team
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