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C
Rating: 4 out of 5
Reliable products and fast delivery
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
All reviews
C
Rating: 5 out of 5
Correu tudo de modo rapido e em segurança
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A
Rating: 5 out of 5
Buon venditore, ottimi prezzi.
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C
Rating: 5 out of 5
The board comes in perfect condition. It's great, super fast delivery and had many payment options. I felt very confident making the purchase online. As for the board it is the best, just like the pictures and description.
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C
Rating: 5 out of 5
Helpful staff, very fast delivery, quality products
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C
Rating: 1 out of 5
the board did not fit the size I needed, I contacted you to see if I could exchange it after testing it and got no answer.
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Response from Mundo-Surf
Hi Inma, unfortunately your board is not exchangeable. Once a product has been used, it is not allowed to return it because we could not sell it again as new. The board you bought is in high demand for its characteristics, so we could recommend you to sell it second hand. And if you want you can contact us again so that with your height and your level we can recommend you a board that you can enjoy. Regards, Ignacio After-sales service manager.
C
Rating: 2 out of 5
They do not meet the delivery times stated on their website and do not report the status of the order unless you write to them (they took more than 12 weeks on an order that would be in 4-6 weeks). In addition, the finish has some little defect (with the time they have taken to make it and deliver it they should have checked it). I won't exchange it or ask them to fix it because I'm afraid they will take 3 months to bring it to me again....
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Response from Mundo-Surf
Hi Lola, This board has an estimated production time of 4-6 weeks, but with the pandemic of Covid delays may arise depending on the factory and its workers who like all of us are exposed to it, apart from the arrival of raw material that is complicated by transport around the world.
This, we explain in detail in each email confirmation of surfboards to warn you always delego and on the web in the section Information Covid 19. On the finish, you can contact us and clarify if there is a problem and solve it. Greetings and good waves. Ignacio Responsible after-sales service
This, we explain in detail in each email confirmation of surfboards to warn you always delego and on the web in the section Information Covid 19. On the finish, you can contact us and clarify if there is a problem and solve it. Greetings and good waves. Ignacio Responsible after-sales service
C
Rating: 1 out of 5
Taking into account that instead of 6 weeks, the order took 63 days, and that when I asked, they told me that tomorrow several times, well too bad, even more if you get a board of 429 euros without the reinforcement of edges that I had ordered, which I hope to solve on Monday when they open the store. Apart from that, not even a few stickers for the delays. Very bad the truth, and it is a pity because the boards are good and of quality. Anyway... I hope the problem with the edges will be solved as soon as possible by sending a grip, quad fins, or something similar. Or the return of the proportional part of the money plus the interest generated by paying for drought of course. Thanks
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Response from Mundo-Surf
Hi Alex, as we have discussed and clarified by email the board you have received is the correct one based on your order. The carbon reinforcement of the boards is placed at the level of the tail to reinforce this area by their treads and impacts. We hope you enjoy your board once everything is clarified. Greetings and good waves. Ignacio Responsible after-sales service
C
Rating: 5 out of 5
Fast and quality service
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C
Rating: 5 out of 5
Secure payment, well wrapped order, receipt of the package in 24 or 48 hours and you can also consult any questions on their website. I will buy again for sure
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C
Rating: 5 out of 5
Everything was super fast and the gift arrived on time?
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C
Rating: 5 out of 5
Excellent
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C
Rating: 5 out of 5
Everything very well and the order arrived fast and perfect.
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C
Rating: 4 out of 5
It is the first time I buy online and they charge me for shipping and transport costs, otherwise everything is fine, the store seems to me very complete.
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V
Rating: 5 out of 5
Very good experience
C
Rating: 4 out of 5
Good
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C
Rating: 5 out of 5
Fiquei muito contente com a compra
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C
Rating: 5 out of 5
Everything very fast in answers and confirmation; also the order arrived very quickly in Italy, three days before the forecast, and above all what I had ordered and not something else ..... that unfortunately ordering on the internet sometimes happens. Best regards F.
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C
Rating: 5 out of 5
Muito Obrigado Serviço incrível Eu não estava em casa e a senhora da transportadora foi me entregar ao trabalho.
Voltarei a encomendar outras coisas.
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Voltarei a encomendar outras coisas.
V
Rating: 5 out of 5
Super fast and safe delivery. Received in less than 48h. Very happy with the service!
C
Rating: 5 out of 5
Optimum service
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C
Rating: 5 out of 5
Everything as ordered and in the time indicated. The board is also perfect, I have bought more things and so far always a 10.
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V
Rating: 5 out of 5
Super fast shipment process and good online shopping experience.
V
Rating: 5 out of 5
Easy order and very fast shipping, what a pleasure, everything was fine when I open the box !
C
Rating: 5 out of 5
I am super happy with Mundo Surf. After looking at many surf websites I decided to buy my wetsuit O'Neill. The price was similar or somewhat cheaper than other online stores, but the speed of response is great. In less than 36/48hrs and I had the suit with me. And I'm already enjoying it like crazy. Keep it up, and I guarantee that with me you will have a customer for many other purchases. Your success is assured.
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C
Rating: 5 out of 5
very fast purchase and delivery
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C
Rating: 5 out of 5
excellent seriousness recommended
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C
Rating: 5 out of 5
Excellent. Fast delivery. Chegou tudo bem
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C
Rating: 5 out of 5
Very fast shipping and everything in excellent condition
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C
Rating: 5 out of 5
Fast and efficient
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C
Rating: 4 out of 5
The shipment was not given within the dates, it arrived within 5 days which is not so serious. The board arrived in perfect condition and very well packed. I will repeat, in fact since the purchase and this review I made two more orders, which were smaller. And those did arrive on the dates indicated.
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V
Rating: 5 out of 5
Perfect! The delivery was on time and the surf skate is perfect. Great communication with the client in case of issue
C
Rating: 5 out of 5
Everything was perfect. Fast shipping, well packaged to avoid problems and the table a marvel. The little one is super happy. I will buy again
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C
Rating: 5 out of 5
fast and tidi in order
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V
Rating: 5 out of 5
Very nice contact, fast delivery. Thanks to Maria
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C
Rating: 5 out of 5
Arrived in the Canary Islands in perfect condition, very good service.
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C
Rating: 5 out of 5
It arrived quickly, in perfect condition.
Thank you very much.
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Thank you very much.
V
Rating: 5 out of 5
Very good experience
A
Rating: 5 out of 5
Perfect packaging, a few extra goodies to make you happy, fast delivery, all good stuff.
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C
Rating: 5 out of 5
Very useful!
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