Customer reviews of Mundo-Surf

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Comprador verificado

Rating: 5 out of 5

Published on 01/10/2021 à 12h46 following a purchase from 20/09/2021

Everything well and fast.

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Compratore verificato

Rating: 5 out of 5

Published on 01/10/2021 à 06h26 following a purchase from 18/09/2021

all okay

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Comprador verificado

Rating: 5 out of 5

Published on 30/09/2021 à 16h04 following a purchase from 17/09/2021

Good product quality and fast delivery, I highly recommend!

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Comprador verificado

Rating: 5 out of 5

Published on 30/09/2021 à 13h10 following a purchase from 20/09/2021

Seriousness and excellent service

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Comprador verificado

Rating: 5 out of 5

Published on 27/09/2021 à 17h02 following a purchase from 16/09/2021

Fast service, wide offer and they are very friendly!

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Compratore verificato

Rating: 5 out of 5

Published on 27/09/2021 à 09h53 following a purchase from 15/09/2021

Great site fast great products

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Comprador verificado

Rating: 5 out of 5

Published on 26/09/2021 à 14h26 following a purchase from 15/09/2021

Fast, well conditioned and good price

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Comprador verificado

Rating: 5 out of 5

Published on 25/09/2021 à 19h35 following a purchase from 14/09/2021

The order arrived in less than 3 days, everything was fine.

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Comprador verificado

Rating: 5 out of 5

Published on 23/09/2021 à 16h55 following a purchase from 12/09/2021

Fast and efficient service. Very satisfied with the purchase and the handling of the purchase.

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Comprador verificado

Rating: 5 out of 5

Published on 23/09/2021 à 15h04 following a purchase from 12/09/2021

The skate is great, arrived in perfect condition and very well packed. Everything as expected.

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Comprador verificado

Rating: 5 out of 5

Published on 23/09/2021 à 09h44 following a purchase from 05/09/2021

They sell to the Canary Islands, which is appreciated. The order arrived quickly and as advertised.

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C

Comprador verificado

Rating: 5 out of 5

Published on 22/09/2021 à 20h30 following a purchase from 31/07/2021

Thank you very much

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Verified buyer

Rating: 2 out of 5

Published on 20/09/2021 à 17h29 following a purchase from 09/09/2021

Waht a pity, fins arrived broken, probabely not your fault

Response from Mundo-Surf Published on 21/09/2021

Hi Hans and sorry for the inconvenience,
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian

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Comprador verificado

Rating: 3 out of 5

Published on 20/09/2021 à 17h28 following a purchase from 09/09/2021

Good afternoon, The information with the product are not the indicated ones. It would be good to improve in that aspect. Regards

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Compratore verificato

Rating: 5 out of 5

Published on 20/09/2021 à 08h46 following a purchase from 08/09/2021

great site i had never used it

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Compratore verificato

Rating: 5 out of 5

Published on 18/09/2021 à 19h47 following a purchase from 07/09/2021

Fast delivery, great products at the right price. Wide assortment.

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Comprador verificado

Rating: 5 out of 5

Published on 18/09/2021 à 18h14 following a purchase from 08/09/2021

Everything was great: from the first moment the tracking allowed me to see that the product was working and it arrived in 2 days to my house! What to say? That Mundo Surf is a serious company that does things well: thank you!

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Verified buyer

Rating: 1 out of 5

Published on 17/09/2021 à 12h50 following a purchase from 02/09/2021

Product not like shown, unfriendly and not helpful staff.
Never again!

Response from Mundo-Surf Published on 20/09/2021

Hi Sven,
The poncho Madness Coconut come with a drawing of the poncho, it's not a real picture, that's why the real product is not exactly as the drawing. We have just add a real picture of the poncho, so this should not happen again on this model.
Regarding to our staff, my colleague Nacho have answered to more than 20 emails from your part, always with education and trying to help as much as he can, but we are sorry if you are not happy with the way he solve the issue with you.
Regards
Sebastian
Customer service

V

Verified buyer

Rating: 5 out of 5

Published on 17/09/2021 à 08h51 following a purchase from 03/09/2021

All good

A

Acheteur vérifié

Rating: 5 out of 5

Published on 17/09/2021 à 05h23 following a purchase from 05/09/2021

Hola package arrived quickly ordered September 05 received September 09 at noon the bodyboard was well protected in the box thank you Mundo-Surf soon

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Comprador verificado

Rating: 3 out of 5

Published on 16/09/2021 à 16h34 following a purchase from 06/09/2021

Fast shipment, but every time worse quality. The resin bottles come as if they were paint, without a cap with which to dose.

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Response from Mundo-Surf Published on 01/10/2021

Good morning Adrian, The 1kg resin pots with wide lid are more comfortable because they allow you to use more of the content. With the narrow mouth always remained resin at the bottom of the pot that was lost. This is why we now use a wide lid.
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas

C

Comprador verificado

Rating: 5 out of 5

Published on 16/09/2021 à 16h06 following a purchase from 03/09/2021

Quick delivery. I made a mistake when ordering and the guy who attended me, I think Rafa, solved it in a moment.

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Verified buyer

Rating: 5 out of 5

Published on 16/09/2021 à 12h58 following a purchase from 04/09/2021

All good :)

C

Comprador verificado

Rating: 4 out of 5

Published on 15/09/2021 à 15h03 following a purchase from 18/08/2021

All good, there was an error for an article that was not updated but they solved it perfectly and sent this one that I just released and it is very good. Too bad they promised to send a small gift for the mistake and the inconvenience that in the end they did not send.

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Compratore verificato

Rating: 5 out of 5

Published on 15/09/2021 à 13h08 following a purchase from 29/08/2021

Store with many products. Very helpful and complete descriptions to guide you in your purchase according to your experience level.

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Comprador verificado

Rating: 5 out of 5

Published on 14/09/2021 à 18h03 following a purchase from 02/09/2021

Prefect

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Comprador verificado

Rating: 5 out of 5

Published on 14/09/2021 à 10h32 following a purchase from 25/08/2021

Top!

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Comprador verificado

Rating: 5 out of 5

Published on 14/09/2021 à 08h47 following a purchase from 20/08/2021

Perfect

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Comprador verificado

Rating: 5 out of 5

Published on 13/09/2021 à 17h36 following a purchase from 02/09/2021

The order arrived correctly without delays

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Comprador verificado

Rating: 1 out of 5

Published on 13/09/2021 à 17h12 following a purchase from 03/09/2021

I ordered a product in one color, and it has been changed. The excuse is that the product by default shows a photo in only one color, and that it could have been changed in the cart. Of course I have to pay shipping to change it, and nobody repairs the mistake.

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Response from Mundo-Surf Published on 14/09/2021

Good afternoon Julieta, We have sent you the suitcase in Camo color, because that's how you have asked us, as you can see in the invoice that we have sent you by mail, or in the summary of your order from your account. In the product sheet, when you choose the color Camo, the image of the suitcase in Camo color, is all correct. However, if it is not the color you wanted, you can return it to us without problem and we will proceed to refund. Regards Sebas Customer Service

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Comprador verificado

Rating: 5 out of 5

Published on 12/09/2021 à 14h01 following a purchase from 01/09/2021

The order arrived on schedule and in perfect condition.

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Comprador verificado

Rating: 5 out of 5

Published on 12/09/2021 à 12h34 following a purchase from 01/09/2021

Great range of models and sizes and very fast shipping. ????

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Comprador verificado

Rating: 1 out of 5

Published on 12/09/2021 à 11h36 following a purchase from 01/09/2021

The body board cover was one size fits all and does not fit my 45 inch body. The web site did not specify anything.
I called on Friday and I'm still waiting for them to suggest which one to exchange it for, and of course, I guess I have to pay for the expenses. A disappointment to buy on line on your website

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Response from Mundo-Surf Published on 14/09/2021

Good morning Teodoro, The bodyboard holsters are one size fits all, normally even a 45''. My colleague Ignacio has emailed you a recommendation of a cover that is larger than the NMD initially ordered. You can send us back the NMD holster that does not fit and we will proceed to refund it without any problem. Regards Sebas Customer Service

C

Comprador verificado

Rating: 3 out of 5

Published on 10/09/2021 à 13h19 following a purchase from 31/08/2021

The delivery company MRW contacted me in the morning of 09/09 to deliver the package, but the box was so damaged that microfibers were coming out everywhere. MRW wrapped the package in a transparent film to hide the defect, but it was too visible. I did not accept it in this state and I am waiting to receive a new package in normal conditions. All previous purchases from Mundo Surf have been perfect and I recommend but do not recommend MRW.
MRW never again!

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Verified buyer

Rating: 5 out of 5

Published on 09/09/2021 à 18h30 following a purchase from 30/08/2021

Great product, amazing design.

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Comprador verificado

Rating: 5 out of 5

Published on 09/09/2021 à 18h14 following a purchase from 30/08/2021

very good!

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Acheteur vérifié

Rating: 3 out of 5

Published on 09/09/2021 à 11h39 following a purchase from 29/08/2021

Hello, I have received the package, but it does not correspond to my board. So, I've sent you back a parcel, with tracking, and hope to get my refund following your satisfied or reimbursed charter.

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Comprador verificado

Rating: 5 out of 5

Published on 08/09/2021 à 12h27 following a purchase from 15/08/2021

Very good attention and fast service.

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Comprador verificado

Rating: 5 out of 5

Published on 06/09/2021 à 15h11 following a purchase from 24/08/2021

The size of the suit is correct, thanks to the published size chart. Fast shipping, everything perfect

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Verified buyer

Rating: 5 out of 5

Published on 06/09/2021 à 12h43 following a purchase from 22/08/2021

What a great service! Great equipment available, ordered and sent ‚in no timeë!
I am very happy!