Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
5 4 525 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

All reviews

C
Comprador verificado
Rating: 5 out of 5
following a purchase from 16/01/2021
All perfect!!!!
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/01/2021
I always find hard-to-find items at MundoSurf (rare special sizes etc...) Fast delivery A good reference e-shop
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V
Verified buyer
Rating: 5 out of 5
following a purchase from 28/11/2020
Loved the fact that we are able to communicate by WhatsApp. Very profissional... i will order more things for sure.
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 13/01/2021
perfect
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 08/01/2021
Everything was very good. Good service and the merchandise was well packed. Arrived without damage
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 11/01/2021
Fast delivery Excellent product
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 13/01/2021
My opinion at the moment is bad. I have been waiting more than 10 days for my order, and they don't even give you a tracking number to follow your package. At the moment I do not recommend it.
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Response from Mundo-Surf
Good morning Miquel, The delivery of your order is scheduled today by UPS between 12h00 and 16h00. Greetings Sebas Customer Service
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 12/01/2021
Always great, thanks
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 10/01/2021
Everything perfect Excellent service
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 11/01/2021
Service and shipping are the best I've seen. Very close and friendly customer service, I recommend this store 100%.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
Já comprei por diversas vezes nesta plataforma e esta foi a que demorou mais tempo a ser entregue
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C
Compratore verificato
Rating: 5 out of 5
following a purchase from 09/01/2021
Great!!! Thank you
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 10/01/2021
Apoio 5*.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 08/01/2021
Arrived 1 day later than expected, otherwise everything perfect!
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 09/01/2021
Everything was perfect, the board was perfectly packed to avoid bumps and the rest of the products were perfect! Fast shipping, everything perfect!
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 05/01/2021
all good, fast shipping and no problems
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C
Compratore verificato
Rating: 5 out of 5
following a purchase from 07/01/2021
all good. very friendly and efficient
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 08/01/2021
Very good, fast and arrived in perfect condition.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 07/01/2021
Everything correct and fast.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 07/01/2021
FAST DELIVERY AND QUALITY PRODUCTS
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V
Verified buyer
Rating: 5 out of 5
following a purchase from 01/01/2021
Brilliant customer service - thank you
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 18/12/2020
Very good service.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 27/11/2020
Very good
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V
Verified buyer
Rating: 5 out of 5
following a purchase from 01/01/2021
Perfect delivery and perfect product. I used half a day on the web to find this gloves due to very low stock in Europe.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 02/01/2021
GLS did not deliver the order on time and we were unable to deliver it on Epiphany.
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Response from Mundo-Surf
Hi Esther, Indeed they delivered on the 7th instead of the 5th as planned. Sorry for the inconvenience, Regards Sebas
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 05/01/2021
Excellent so far.
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C
Compratore verificato
Rating: 5 out of 5
following a purchase from 19/12/2020
Beautiful!
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 02/01/2021
Muito rapido ! produtos impecaveis!! thanks!
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 01/01/2021
They delivered in a timely manner. The information about the order and shipping was great.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 01/01/2021
No problems at all. Perfect shipping and always informed. A 10.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 31/12/2020
Good prices, very fast shipping. Highly recommended.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 22/10/2020
The manufacturing of the board took quite a bit longer than said on the site, but the board came out nice
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/12/2020
Ease of purchase, with great possibility of choice on the platform and super fast delivery.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/12/2020
Everything perfect
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 29/12/2020
As of today I have not received my package and I bought it as a gift for the Three Wise Men, after speaking twice I was attended very kindly, supposedly the fault of the transport company, but my order has not arrived.
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Response from Mundo-Surf
Good morning Maria, I am very sorry for the delay, we have done everything possible with the transport company, but they have not been able to deliver your package until January 11th. Greetings, Sebas Customer Service
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 29/12/2020
The order arrived on time, well wrapped. No problems with Mundo Surf. And the item is of good quality, just what I was looking for.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 19/12/2020
The navigation is very intuitive and the customer service is unbeatable.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 25/12/2020
Great, I would give it a very good, if they had sent me the tracking number of the package, without the need to ask for it. But the rest is great.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 29/12/2020
They attended me perfectly through the chat, advising me and answering all my doubts.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 28/12/2020
Highly recommended. Fast, serious, and super cordial.
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