/10
★★★★★
based on 4129 published reviews
★★★★★
based on 4129 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I bought some products in the first week of september. It was written that I had to wait 1 week for the shape of the products and then 4-5 days for the shipment. After 1 month I still haven't received anything. In addition I have been contacted as one of the product I ordered was not available in the color I picked. Not a big deal there, but far from perfect.
Verified Buyer
purchased on 04/09/2020
Answer from Mundo-Surf
Hi Martino,
We are sorry for the delay we had building your pre shape. At the beginning of September we run out of foam, the raw material we use to build your pre shape. Those foam come from Australia, and with the Covid we have have experienced delay on the importation of the container.
Regards
Sebastian
Customer service
We are sorry for the delay we had building your pre shape. At the beginning of September we run out of foam, the raw material we use to build your pre shape. Those foam come from Australia, and with the Covid we have have experienced delay on the importation of the container.
Regards
Sebastian
Customer service
1/5
★☆☆☆☆
The board is damaged I have sent a complaint
Acheteur Vérifié
purchased on 05/10/2020
Translated review Answer from Mundo-Surf
Hello Séverine, We have not received your complaint. Please send it to us using the following transport claim form: https://mundo-surf.formstack.com/forms/shipping_claims_reclamacion_de_transporte Sincerely, Sébastien Customer Service
1/5
★☆☆☆☆
Fatal, it said three to 4 weeks, they made the board wrong, then they told me two weeks, it took 4 weeks, they told me they were going to send me a t-shirt, they didn't send anything. i got the board two months later, with the killas that i didn't ask for, fp of 2 and they gave me three.
Comprador Verificado
purchased on 04/08/2020
Translated review Answer from Mundo-Surf
Good morning Alejandro, I am sorry for the delay we have had with your board. The first one was made on time, but it had a stain in the middle of the board, and we had to make it again. We have prioritized it, but it still took another 3 weeks. Regarding the free t-shirt, remind us about it in your next order, and we will send it to you without any problem. Regards Sebas Customer Service
1/5
★☆☆☆☆
The customer service was quite problematic. I placed an order that they confirmed that it was in stock via online chat and that it would take 24 hours to arrive, after making the payment they informed me via email that the product was not available. I had to contact the store again and indeed it was not in stock. In the end the product took a week and a half to arrive.As for the product, being a yow, very good quality.
Comprador Verificado
purchased on 02/06/2020
Translated review Answer from Mundo-Surf
Hello Andrea and thank you for taking the time to rate our services.
The products that are delivered in 24 hours are those that indicate "in stock" on the web. In case of the surfskate model you bought, the web indicates "delivery 48/72 hours", because we have to order the skate from the distributor. Unfortunately due to the coronavirus this period was extended to a week and a half, and we apologize for them. I have sent you by mail a discount code to apologize and to encourage you to try again our services. Best regards and sorry again for the inconvenience, Sebas.
The products that are delivered in 24 hours are those that indicate "in stock" on the web. In case of the surfskate model you bought, the web indicates "delivery 48/72 hours", because we have to order the skate from the distributor. Unfortunately due to the coronavirus this period was extended to a week and a half, and we apologize for them. I have sent you by mail a discount code to apologize and to encourage you to try again our services. Best regards and sorry again for the inconvenience, Sebas.
1/5
★☆☆☆☆
It is not clear on the website that you do not have stock for the product I bought 2. You did not give me the option to cancel the order even though I had to wait more than a week to receive it 3. You did not answer me through any of the channels through which I tried to contact you (WhatsApp and Maia).
Comprador Verificado
purchased on 02/06/2020
Translated review Answer from Mundo-Surf
Hi Raquel, Thank you for taking the time to review your shopping experience at mundo-surf.
Indeed my customer service colleague did not see your cancellation request, and the order was sent to you. We apologize for this error.
Regarding availability, when a product is in stock, we indicate "in stock" in green on the product page. Otherwise, we indicate the period of availability in orange, in the case of the skate you bought, "shipment in 2-3 days". Unfortunately, with the Covid, the 2-3 days have turned into a week. To apologize and encourage you to try our services again, I have sent you a discount code to your email. Regards and sorry again for the inconvenience, Sebas.
Indeed my customer service colleague did not see your cancellation request, and the order was sent to you. We apologize for this error.
Regarding availability, when a product is in stock, we indicate "in stock" in green on the product page. Otherwise, we indicate the period of availability in orange, in the case of the skate you bought, "shipment in 2-3 days". Unfortunately, with the Covid, the 2-3 days have turned into a week. To apologize and encourage you to try our services again, I have sent you a discount code to your email. Regards and sorry again for the inconvenience, Sebas.
1/5
★☆☆☆☆
Bad
Comprador Verificado
purchased on 10/06/2020
Translated review1/5
★☆☆☆☆
Very unprofessional!!!!
Verified Buyer
purchased on 07/05/2020
Answer from Mundo-Surf
Hi Dennis,
As we explain when you make the order, one of the product was out of stock, and we need to order it from the supplier in UK. In May, Uk was blocked by the Coronavirus, and that ´s why it take us 18 days to ship your order, instead of the 4-5 days announced on the web.
We are really sorry for that, but please consider it was a really special situation,
Regards,
Sebas
As we explain when you make the order, one of the product was out of stock, and we need to order it from the supplier in UK. In May, Uk was blocked by the Coronavirus, and that ´s why it take us 18 days to ship your order, instead of the 4-5 days announced on the web.
We are really sorry for that, but please consider it was a really special situation,
Regards,
Sebas
1/5
★☆☆☆☆
There was no stock of what I ordered. It took 3-4 days for it to arrive at their premises and 24-48 hours for it to reach me. The fact is that it arrived 10 days after I ordered it. The service of Mundo-Surf via WhatsApp was fine, but the delivery of GSL was terrible. Regarding the product, no problems, as expected.
Comprador Verificado
purchased on 06/05/2020
Translated review Answer from Mundo-Surf
Hi Kimetz, Sorry for the delay, with the Coronavirus it took us longer than usual to get the product we were missing to complete your order! Regards Sebas
1/5
★☆☆☆☆
Not delivered since 12 days
Comprador Verificado
purchased on 12/12/2019
Translated review1/5
★☆☆☆☆
Order arrived 2 days later than expected
Comprador Verificado
purchased on 19/10/2018
Translated review Answer from Mundo-Surf
Hi Sandra and sorry for the delay, the delivery company told us that since it was a bar inside a train station, the delivery person could not find the place of delivery. Please indicate it in future orders in your address so that it does not happen again. Greetings.
1/5
★☆☆☆☆
Receipt of parcel 7 days later, the product does not suit me and I have to return the product at my expense (refund on receipt of return).
Acheteur Vérifié
purchased on 09/08/2018
Translated review Answer from Mundo-Surf
Hi Felix, I'm sorry the product isn't to your liking. For a next time, if you pay by Paypal, the return costs are refunded by Paypal. Concerning the delivery time, your order was placed on Friday August 10th at 11:17 am, and the package left the same day. August 15th being a holiday, you should have received the package on Thursday August 16th (the delivery time for France being 2-3 days), and not on the 17th. We apologize for the delay, and hope to see you again on mundo-surf.com.
1/5
★☆☆☆☆
The package arrived a week later so I could not deliver the gift on time. I had to call several times to try to find out where it was and they told me it would be delivered that same day, but it did not arrive. I would not buy from this site again, as what prompted me to buy there was the delivery time. For prices, there are better sites.
Comprador Verificado
purchased on 30/11/2017
Translated review Answer from Mundo-Surf
Hi Eider, thank you very much for your order and sorry for the late delivery. The day after the order was placed, an attempt was made to deliver it at 5:40 pm but you were absent. The following days, due to a failure of the transport company, Sending, the delivery attempts that should have been made were not made. I did everything possible to have it delivered as soon as possible through claims to Sending. This type of error does not usually happen as we have contracted the 24 h delivery service. For the inconvenience caused and for you to try our services again (delivery speed is one of our strong points) we offer you a discount code of 10 to apply on orders over 100. Here we leave you the voucher: 368HBNW2 that you can redeem before 14/4/2018. Edu.
1/5
★☆☆☆☆
I did not receive the complete order because one item was missing... I sent them an email and today after 2 weeks I am still waiting for a reply....
Comprador Verificado
purchased on 23/06/2017
Translated review Answer from Mundo-Surf
Good morning Diego, Sorry, we had not seen your email. We will send you today the new kerosene waxed canister that you are missing. Greetings and sorry for the inconvenience,
1/5
★☆☆☆☆
First order all good. Second order the opposite.
Comprador Verificado
purchased on 03/05/2017
Translated review Answer from Mundo-Surf
Hi Julian, Could you please give us more details about the reasons for your dissatisfaction on the second order? I have reviewed this second order for a LOST surfboard, I see that the announced deadline has been met. It was ordered on 3/05/2017 and delivered on 13/06/2017, with a lead time of 5 1/2 weeks for an advertised 4-6 weeks to manufacture.
1/5
★☆☆☆☆
Produit payé le 05/05/17. A la livraison erreur sur la commande pas le bon article. Nous sommes le 19/05 et toujours rien. Aucune information du service client pour savoir où est ma commande.
Comprador Verificado
purchased on 05/05/2017
Translated review Answer from Mundo-Surf
Hello Frederic, we have just received the towel, as it had been sent to another customer in Portugal (we interchanged your order with that of a Portuguese customer). We're sending it on Monday as urgent transport, so you'll receive it at the end of the week. Once again, I apologize for this big mistake on our part. Sincerely
1/5
★☆☆☆☆
After two weeks my order has not arrived and I am still waiting for it
Comprador Verificado
purchased on 18/04/2017
Translated review Answer from Mundo-Surf
Good morning Rudasqui, the delivery time to the canary islands with the post office is 5-10 working days from the date of shipment. Your package left on April 21, as of today May 3, 7 working days have passed, and according to the information you can see in http://www.correos.es with the locator PA08K10000013630035500V, your package is in the process of delivery. Greetings
1/5
★☆☆☆☆
Order was not shipped and no notice was given
Comprador Verificado
purchased on 18/04/2017
Translated review Answer from Mundo-Surf
Good morning Jorge, As we have told you on the phone, due to an inventory error the rash guard you ordered was not in stock. Sometimes, the theoretical stock does not coincide with the physical stock, and this is what happened in your case. We have proceeded to refund your order, and we apologize again for this mistake. Regards.
1/5
★☆☆☆☆
The shipment has taken much longer than originally stated. I want to buy a surfboard and I'm rethinking it.
Comprador Verificado
purchased on 06/12/2016
Translated review Answer from Mundo-Surf
Hi Jose, I am sorry, we have failed with your order. Speed is our strong point, but in your case it did not go as planned. We will email you a voucher so you can try our services again. Greetings and apologies again.
1/5
★☆☆☆☆
The foam was uneven, the right side from the core was 1 cm longer all along the side.
Comprador Verificado
purchased on 10/05/2016
Translated review1/5
★☆☆☆☆
Bad attention. I was taken for an idiot.
Comprador Verificado
purchased on 29/10/2015
Translated review