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N
Rating: 5 out of 5
Very good moment, very welcoming and helpful staff
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Customer reviews of Paris en un Clic
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 1 708 published reviews
Summary of reviews
Paris en un Clic consistently delivers experiences that highlight smooth organization and attentive service, with multiple reviews praising precise, serious, and responsive handling by staff and guides. Guests repeatedly mention well-structured days, engaging and informative commentary, and top-notch guidance during cruises and visits, including clear explanations and a friendly, humorous approach. The experiences showcase reliable logistics, enjoyable meals and views, and easy booking and access, with many noting how the team adapts and remains available to assist. Overall, the store’s strengths lie in professional presentation, dependable support, memorable tours, and well-organized events.
All reviews
C
Rating: 1 out of 5
After waiting a good half hour, we finally validate our tickets at the counter. We opted for a visit on Friday as departures were every half hour. We received no information that departures were actually every 45 minutes due to boat issues. We were with children so the wait was too long and we had to leave the queue. Unacceptable not to receive information in advance. We expect a gesture from the company that made us lose our time and money.
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G
Rating: 2 out of 5
Very long wait despite the reservation, as there are no time slots to book, you just go there and wait to board. The experience is nice and suggestive, especially for the view of the Eiffel Tower, but they let too many people on the boat and you feel cramped.
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V
Rating: 5 out of 5
Great
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L
Rating: 5 out of 5
Our guide was great, we had a great visit.
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P
Rating: 4 out of 5
Very pleasant staff! Even though I understand the reasons, I regret that the walk was shortened by a few places, and not the least! The most interesting places on the boat (upstairs) were closed, forced to stay on the starboard side it is more difficult to follow the order of the places described by the audio guide (which is very well done by the way).
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F
Rating: 5 out of 5
The reservation is easy and quick. Moreover, the after-sales service is very professional and comprehensive. I recommend your site for organizing outings in Paris!
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E
Rating: 5 out of 5
A perfectly orchestrated cruise. Bravo!
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I
Rating: 5 out of 5
Tickets ordered quickly, clear proposals. Everything went very well.
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P
Rating: 5 out of 5
Perfect
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E
Rating: 4 out of 5
Very nice service. Too bad it was too quick, the trip unfortunately does not continue to Bercy... And the dinner service. The crew is very nice and attentive.
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A
Rating: 5 out of 5
Simple, practical, professional, courteous, kind and pleasant
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M
Rating: 1 out of 5
Completely ruined with the Charles de Gaulle metro station closed and the Champs Elysées closed for May 8th, we could not make it to the meeting. There's no point in organizing these events on a public holiday. Really disappointed and money wasted with no possibility of a refund. I especially advise against it since the reservation can be made directly at the Eiffel Tower.
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J
Rating: 5 out of 5
Exceptional
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G
Rating: 5 out of 5
very positive.
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V
Rating: 3 out of 5
Hello, we did not see the Île de la Cité and Notre Dame! Yet it was on the program....
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N
Rating: 5 out of 5
Very good time spent with friends. Top staff and the manager was also very kind. I highly recommend.
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N
Rating: 4 out of 5
Pleasant boat trip with a meal
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T
Rating: 2 out of 5
Hello, I am unhappy because I had requested an extra that was not communicated to the boat company. This extra was to celebrate the 10th wedding anniversary and therefore it did not have the same charm.
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Response from Paris en un Clic
Hello,
We understand your disappointment and apologize for any misunderstanding caused. Upon reviewing your initial request, you had indeed asked for a specific bottle to celebrate your wedding anniversary. However, it is important to note that our boat company receives a large number of clients each day, and our menus and services are established and presented in advance to ensure a pleasant and smooth experience for all our passengers.
Unfortunately, it is technically impossible for us to modify the menu or add specific items after its publication, given the volume of requests we receive. If we were to satisfy every particular request, it would make it difficult to manage our services effectively. We add the fact that your reservation was made 5 days before your visit, the orders with suppliers (and always considering the volume) are already validated.
However, we could have added items like candles, flowers, or other decorations to make your experience more special, however these last additions, present in the catalog, were not requested.
We understand your disappointment and hope that you also understand the challenges we face in maintaining our services at a high level for all our clients.
Please accept our apologies for any inconvenience caused and do not hesitate to contact us for any other questions or requests.
Best regards,
We understand your disappointment and apologize for any misunderstanding caused. Upon reviewing your initial request, you had indeed asked for a specific bottle to celebrate your wedding anniversary. However, it is important to note that our boat company receives a large number of clients each day, and our menus and services are established and presented in advance to ensure a pleasant and smooth experience for all our passengers.
Unfortunately, it is technically impossible for us to modify the menu or add specific items after its publication, given the volume of requests we receive. If we were to satisfy every particular request, it would make it difficult to manage our services effectively. We add the fact that your reservation was made 5 days before your visit, the orders with suppliers (and always considering the volume) are already validated.
However, we could have added items like candles, flowers, or other decorations to make your experience more special, however these last additions, present in the catalog, were not requested.
We understand your disappointment and hope that you also understand the challenges we face in maintaining our services at a high level for all our clients.
Please accept our apologies for any inconvenience caused and do not hesitate to contact us for any other questions or requests.
Best regards,
A
Rating: 5 out of 5
I recommend, friendly staff
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C
Rating: 4 out of 5
Hello I had a wonderful unforgettable evening with the members of my association. We are very satisfied with this excellent dinner cruise. I recommend it to others. Congratulations to the whole team.
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A
Rating: 5 out of 5
Very good, very caring and easy welcome, adult alone with luggage and children.
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F
Rating: 5 out of 5
Everything is very well organized, impeccable service, warm welcome.
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C
Rating: 5 out of 5
Speed of the order quick and efficient.
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Y
Rating: 5 out of 5
We were delighted with the service. So many good surprises. Thank you very much.
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J
Rating: 5 out of 5
Very nice bus ride experience while eating. Super friendly staff and very attentive. Would do it again in a group. Possibility to privatize the bus.
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J
Rating: 5 out of 5
Perfect
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F
Rating: 5 out of 5
well organized, no waiting!
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L
Rating: 4 out of 5
Very nice day, the cutting piece is amazing. Highly recommended. Restaurant, good
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L
Rating: 5 out of 5
The service is very well designed and perfectly satisfied me.
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D
Rating: 4 out of 5
Thank you for organizing tours and giving us the chance to 'float' on the Seine and admire Paris's history in a little time. It was a wonderful experience. I would like to have more audio commentary throughout the tour linking the information of the sites together and exposing the value of these sites in the history of France and its culture, to give a cultural importance rather than commercial, especially for foreigners and tourists. Thank you
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J
Rating: 5 out of 5
Very good, nice walk on the water
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B
Rating: 5 out of 5
Very good contact and excellent listening which allowed the organization of an exceptional evening that fully met our expectations.
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C
Rating: 1 out of 5
Unhappy 39€ for a high chair for my 10-month-old grandson and the photographer who spills a glass and does not inform the waiter to change the tablecloth and napkins
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C
Rating: 5 out of 5
Magnificent
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V
Rating: 5 out of 5
Superb cruise before the sun
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L
Rating: 1 out of 5
You cannot get a refund even when canceling many days in advance! A nice scam! Be careful with the fine print when you book because it is marked 'non-refundable' in small. I find it borderline! I strongly advise against this site. Moreover, I received an email asking how my service went when I couldn't even attend and they knew it! Who are they mocking... us apparently. Best regards
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M
Rating: 5 out of 5
very good as always
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Y
Rating: 4 out of 5
It was a very pleasant experience. The atmosphere was there
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S
Rating: 5 out of 5
Experience to live, warm setting, smiling and friendly staff.
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