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A
Rating: 5 out of 5
Product well received and meets my expectations, ash color, I recommend
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Customer reviews of Patrice Mulato EN
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
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A
Rating: 5 out of 5
Order tracking possible and practical
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A
Rating: 5 out of 5
Good product
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A
Rating: 5 out of 5
Very good products, and fast delivery
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A
Rating: 4 out of 5
I ordered for the first time on the site. Very fast reception time. I just tested the natural coloring 'color one', I did the test on their site to help me choose the color but the result seems too dark to me and; what is destabilizing is that the container (the bottle) is expressed in ml while to prepare your coloring it's in grams. So, it ends up being very expensive because I practically used the whole bottle just for 1 coloring.
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A
Rating: 4 out of 5
Good products I highly recommend
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A
Rating: 5 out of 5
Excellent products and fast delivery.
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A
Rating: 5 out of 5
Very good
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A
Rating: 4 out of 5
Easy site navigation, waiting for delivery
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A
Rating: 5 out of 5
Very well explained site, very pleasant customer service.
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A
Rating: 5 out of 5
Huge box for 1 small product
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A
Rating: 5 out of 5
Perfect
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A
Rating: 1 out of 5
Very bad experience: my package is marked as delivered at the pickup point but it never arrived there. To this day I still don't have my package, I send messages every day to customer service for help and I have received no response, I am very disappointed I do not recommend this site at all.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with your delivery. You had contact with our customer service yesterday to find a solution. We apologize for the inconvenience caused. Best regards, The Patrice Mulato team
A
Rating: 5 out of 5
While the product I was looking for was not available at first, customer service always responded to me.
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A
Rating: 5 out of 5
Top customer service after a slight delivery delay. Impeccable products, optimum results. Thank you!
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A
Rating: 3 out of 5
Average
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A
Rating: 5 out of 5
Very good product but package not retrieved because defective everything leaked in the package too bad
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A
Rating: 4 out of 5
I didn't succeed on the first try
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A
Rating: 4 out of 5
Super
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A
Rating: 1 out of 5
I was sent a volumizing shampoo instead of the repigmenting treatment ordered...
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with your order. My colleague resent you the correct product on Tuesday 12/09 and responded to you today by email. Best regards, The Patrice Mulato team
A
Rating: 5 out of 5
Very functional
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A
Rating: 1 out of 5
Impossible to process the online payment - for a delivery in Belgium
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our site. It is normally possible to place an order for delivery in Belgium. What problem did you encounter? Did you try to contact your bank? We remain at your disposal, Best regards, The Patrice Mulato team
A
Rating: 1 out of 5
I am really disappointed. Following a refund request on my order, which is still 'pending' processing, customer service no longer responds to me neither to my emails nor to the phone. The number rings into the void and hangs up automatically. Customer service is managed like a bad relationship on a dating site. If you like being ghosted without explanations, you can go for it! But here, you lose money... I went from a delay of 2/3 working days for the refund to almost 2 weeks... 'Great!'
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our customer service. As explained in the email you received on 17/08, your order will indeed be refunded. Due to the return from vacation and reduced staff, your refund has taken a few days longer but it will be processed this week. We remain at your disposal and apologize for the inconvenience caused. Best regards, The Patrice Mulato team
A
Rating: 5 out of 5
No particular remarks
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A
Rating: 1 out of 5
Package received with the shampoo cap unscrewed so the product leaked in the package. No gesture from the seller.
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your package arrived damaged. We will resend a package this week with a new product. We remain at your disposal, Best regards
A
Rating: 3 out of 5
Disappointed by the delivery time almost 10 days. Product received in a box with chocolate and blood stains. When opening the jar there is no seal to protect the product, result: lots of cream on the opening lid which gives the impression that the product has already been used.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our service. We are forwarding your feedback to our logistics provider immediately. Regarding the delivery time, the company was closed from 28/07 to 16/08, a message was posted on our site to inform internet users. We remain at your disposal, Best regards, The Patrice Mulato team
A
Rating: 4 out of 5
Order placed on August 13. Although a tracking number was given to me, there was no possible indication. I called, the receptionist was really great. She also saw the problem. Since it was for a wedding 2 days later, she advised me to buy it from one of her retailers near my home. I am delighted with the customer service, I am just waiting for the refund of the package. And after trying the shampoo and the color-repair treatment, I can say it's great! Even the hairdresser this morning told me great result. Thank you
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A
Rating: 3 out of 5
I ordered my product on August 7, it is now August 18 and I still have not received my product. This slowness does not inspire confidence. In business, this 'detail' is very important for customer loyalty.
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Response from Patrice Mulato EN
Hello, Our company was closed from 28/07 to 16/08. An absence message was posted on our site in the form of a pop-up. We apologize for any inconvenience caused if you did not see the message. Best regards
A
Rating: 3 out of 5
Product still not received
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Response from Patrice Mulato EN
Hello, Our company was closed from 28/07 to 16/08. An absence message was posted on our site in the form of a pop-up. We apologize for any inconvenience caused if you did not see the message. Best regards
A
Rating: 5 out of 5
Very satisfied with my products, the results meet my expectations, order sent quickly
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A
Rating: 5 out of 5
Very complete site, with all the necessary information for choosing one's own routine.
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A
Rating: 5 out of 5
Very good
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A
Rating: 2 out of 5
Order for a color-repair treatment and not a shampoo noted but still debited
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Response from Patrice Mulato EN
Hello, Can you confirm that you received your treatment and not a shampoo? From our side, we see that it is a treatment that has been sent. Best regards, The Patrice Mulato team
A
Rating: 5 out of 5
Order arrived very quickly, the next day! Very covering color on white hair, natural result. Good smell, lasts 3 weeks at best, and even a bit more if you accept the lightening.
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A
Rating: 1 out of 5
I received the free capsules but not the paid items
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Response from Patrice Mulato EN
Hello, Your order was shipped on 17/08 so you have not yet received your order. Our company was closed from 28/07 to 15/08: a message was posted on our website. We remain at your disposal. Best regards, The Patrice Mulato team
A
Rating: 5 out of 5
Easy
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A
Rating: 5 out of 5
Despite a product error at delivery, the team was really very professional in sending me the ordered product very quickly.
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A
Rating: 5 out of 5
Extraordinary products! And a site very attentive to customers. Essential!
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A
Rating: 5 out of 5
Great in just one use this avocado & coconut oil my hair loved especially since I am in full menopause and my hair is dry... ;)) And I already know castor oil, I validate it too!!
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A
Rating: 5 out of 5
Perfect, fast, effective Customer service responsive and efficient Top I recommend
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