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S
Rating: 4 out of 5
Very pleased
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
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M
Rating: 5 out of 5
Great. Even through washing machine and dishwasher.
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N
Rating: 4 out of 5
All correct
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Response from Petit-Fernand
Thousands of thanks Noemi
M
Rating: 5 out of 5
The adhesive labels for clothing, shoes and objects not only have a beautiful design, they are also of high quality and deliver what they promise.
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M
Rating: 5 out of 5
Everything perfect
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G
Rating: 2 out of 5
Arrived much too late, in addition much too small the font not clearly visible, the colors are also not intense enough I will not order again! It was definitely not worth the money!
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Response from Petit-Fernand
We are very sorry that you are not satisfied with the labels. Could you please email us some details so that we can find a solution?
S
Rating: 1 out of 5
Most stickers came off after a month. Customer service couldn't help as I had bought in advance. Wouldn't purchase again, followed instructions and only left with a few which are half on.
Response from Petit-Fernand
Dear Suze, we understand your disappointment and we are very sorry about this situation. However, we can not know how the labels were stored during the 5 months, which could have an effect on the quality. Unfortunately, we can not offer you a free replacement after this time.
S
Rating: 5 out of 5
I purchased adhesive labels for items and thermoadhesive labels for clothing...very easy to apply, exceptional seal!!! Colors and graphics exactly as screened.
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F
Rating: 5 out of 5
Excellent products
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C
Rating: 1 out of 5
Yes, I am not saying otherwise, but I still have not received the product. I will send the product again thank you very much.
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Response from Petit-Fernand
Good morning Carmen, we have contacted you several times by email to help you :)
E
Rating: 5 out of 5
Beautiful and durable labels. I have not found any of similar quality. Kind and understanding company
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P
Rating: 3 out of 5
I trusted your labels again because of the previous positive experience, but this time I paid the same and there was only one sheet with stickers (for iron-on), when the previous time, for the same price, there were 5 pages. I was really disappointed.
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Response from Petit-Fernand
Hi Paula, we appreciate your trust. We have sent you an email to help us understand your request. Best regards :)
G
Rating: 1 out of 5
I ordered bottle cap and labels. arrived package containing only the cap and the labels have not yet arrived, despite email reminder to assistensta.
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order has aarrived incomplete. We will report the error to our shipping department and will send you the remainder of the order as already communicated to you by email. Have a nice day ?
C
Rating: 1 out of 5
The material never arrived...I wrote several times but no response. I asked for a new shipment or refund but no response....
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Response from Petit-Fernand
Good morning Cristina, we are sorry for this delay from the postal services. i see that my colleague responded to you, we are doing our best to find a solution. Good day Alessio
B
Rating: 4 out of 5
Very nice labels, sticks well on items and clothes. Shipping a little slow and not much choice for personalization but all in all can go.
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S
Rating: 3 out of 5
The iron on lables fall off. I've ironed on clothes 200°c heat, left for over 24hours before wearing and also washed in 30°c temp but all the ironed on lables are peeling off
Response from Petit-Fernand
Dear Sheema, we are sorry to hear this! It should not happen if all the instruction has been followed correctly. We wrote to you an email with a few offers to find the suitable for you solution.
L
Rating: 1 out of 5
I have not received my order, I have no news if it has been delivered elsewhere, but I have received this email to give my opinion, I guess it will have been delivered and I do not know anything.
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Response from Petit-Fernand
Good morning Laura, we have contacted you by email to help you as soon as possible. Good day
G
Rating: 5 out of 5
Fast shipping and great product
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E
Rating: 5 out of 5
Very nice labels and easy to stick on clothes, even washing them stay on clothes
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R
Rating: 1 out of 5
the label after a couple of washes has already lifted, the nest kit includes too many adhesive labels for objects (useless for a nest) , while there are few labels for clothes
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Response from Petit-Fernand
Good morning, thank you for your feedback. Please note that we offer the possibility to choose the desired quantity of labels. Regarding quality, it is not normal for labels to come off. Please feel free to contact us by email at [email protected] communicating us a picture of the defective product and we will do our best to find a solution. Have a nice day Alessio
F
Rating: 5 out of 5
Punctual is in accordance with the description.
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A
Rating: 5 out of 5
Perfect labels. The package took 10 days to arrive. But given the time (back to school) I think this is normal. I will continue to buy from the site.
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C
Rating: 5 out of 5
I did not receive my order due to the carrier, I wrote to them and they sent me a new order at no additional cost. I appreciate your imminent solution. Thank you
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Response from Petit-Fernand
Thank you very much Clara :)
F
Rating: 1 out of 5
Unable to order despite numerous attempts. There are bugs throughout the ordering process. My account had been deleted, then an error message in Spanish when paying (even though I'm ordering from Belgium). In short, after 5 attempts, I gave up.
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Response from Petit-Fernand
We are very sorry to read your message. Our IT team has resolved this technical incident. Have a nice day!
M
Rating: 5 out of 5
1st order very satisfied the site is very clear to personalize fast delivery also thank you
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Response from Petit-Fernand
Thanks a lot :)
I
Rating: 1 out of 5
It's been almost a month since I placed the order but I haven't received the labels yet!!!!!.
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Response from Petit-Fernand
Ivana, thank you very much for your time on the phone. We will confirm the reshipment again. Please let us know if you need anything else.
I
Rating: 5 out of 5
Meets our expectations
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M
Rating: 1 out of 5
I have not received my order, placed the first week of September, and I have not received any solution to date. And it is now October 2nd.
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Response from Petit-Fernand
Dear Martina, we are waiting for your reply by email so we can help you. Good day
S
Rating: 4 out of 5
I bought the labels and the truth is that they are very cool. The stick on objects is amazing, I stuck them on a glass of my baby and I have washed and not removed but on the contrary the heat adhesive stickers for clothes came off when I washed them, I contacted them and very kindly they will send me back to send the labels. Very happy and exceptional treatment. I will buy them again if the ones they send me do not peel off.
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Response from Petit-Fernand
Hi Sandra, we have sent you an email to help you with the thermo labels. Regards
M
Rating: 3 out of 5
Could be good if it weren't for the adhesive ones that in markers and crayons tend to come off and you have to tape them. So sufficient.
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
S
Rating: 5 out of 5
Highly recommend
A
Rating: 1 out of 5
Order never arrived! After 3 emails sent to report it, still no answer! However I have been debited... Abusé ! I'm going to continue my e-mail reminders because they receive them well, I have an automatic e-mail that replies to me!
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Response from Petit-Fernand
Hi Audrey, we're really sorry to read this. Please send us an email and leave us your phone number at: [email protected] We'll call you back as soon as possible.
I
Rating: 5 out of 5
Perfect, very good experience, I recommend 100%.
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C
Rating: 5 out of 5
Excellent communication, simple purchase process and promptness in the elaboration, also the shipment was quite fast. I loved them, highly recommended.
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M
Rating: 5 out of 5
Very practical all the labels. Fast shipping.
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K
Rating: 1 out of 5
I have not received my order over 5weeks now. No contact number to call them and if you email they don't respond correctly. Very disappointed
Response from Petit-Fernand
Dear Kay, you provided with the incomplete address and therefore your order could not reach you. Please, see more details and a few solutions over the email.
M
Rating: 5 out of 5
I have been collecting here for years now both adhesive labels for objects for thermoadhesive for clothing and I must say that I am super satisfied both for the quality of the product and for the impeccability of the service excellent precise and punctual thank you very much
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
M
Rating: 4 out of 5
I bought a nursery pack at Petit Fernand, I am very happy with the stickers because they have very good adhesion but the shipping took me a little longer than what the page says and there is no way to track it (they put it in the mailbox and that's it).
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P
Rating: 3 out of 5
Aesthetically beautiful labels but some were not properly pre-cut and would not come off.
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
V
Rating: 3 out of 5
I had aquaistas before and always got along well, but this time..I got personalized labels for clothing and objects. Unfortunately only one sheet was for garments to be glued with iron, the rest were simple stickers..and honestly 30 euros for stickers
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Response from Petit-Fernand
Good morning Valeria, you were able to choose the type of labels when ordering. We have therefore produced the requested labels. We thank you for your understanding Have a nice day ? Alessio