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I
Rating: 5 out of 5
Great product and arrived ahead of schedule.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
All reviews
R
Rating: 5 out of 5
Accurate and fast service.
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L
Rating: 5 out of 5
Great products! Easy to order and delivered quickly. Labels are durable and washes w/clothes no problem!
A
Rating: 5 out of 5
Very useful beautiful and durable
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N
Rating: 3 out of 5
It is good but takes too long to arrive
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Response from Petit-Fernand
We apologize for the delay Natalia
C
Rating: 5 out of 5
Beautiful stickers, delivery arrived approx. 5 days after ordering.
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I
Rating: 5 out of 5
realization of the printing project is simple and immediate preview at the design stage. Customer support always available for any questions. Excellent quality product.
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E
Rating: 4 out of 5
School labels of various sizes. Excellent choice of text fonts and colors and themes. On-time shipping. 4 stars only for a difficulty in the payment process and related communication, later resolved.
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L
Rating: 5 out of 5
Great value clothing labels that don't just drop off or fade. If you follow the instructions these labels will stay stuck indefinitely
M
Rating: 1 out of 5
After 4 weeks since placing the order, the goods have still not arrived. I have also not received any feedback within the specified 72 hours. Once and never again!
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Response from Petit-Fernand
Hello Melanie, we are very sorry that your order was never delivered and was lost in transit. If the post office has lost the order, unfortunately we can only offer a refund or resend the order. You opted for the refund and we refunded your money a week ago.
S
Rating: 5 out of 5
Lovely little tags definitely buying some more for my youngest
B
Rating: 5 out of 5
Perfect as always
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I
Rating: 1 out of 5
Unfortunately, the labels come off after a few gionors despite being applied strictly following the instructions. They sin, so they become unusable
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
E
Rating: 3 out of 5
Super late merchandise, labels not adhering well, coming off
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
Y
Rating: 5 out of 5
Very nice and easy to use
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G
Rating: 5 out of 5
Very well done site. The only thing maybe I wouldn't do the shipping by mail, given how they work in Italy. Having had them delivered to another address, I had a hard time telling if they were delivered or not.
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L
Rating: 5 out of 5
Recommend. Very good quality.
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A
Rating: 5 out of 5
Unfortunately, my order did not arrive by post. However, I was quickly helped by the very good customer service and the order was then sent again and arrived. I have ordered from them before and am very happy with the products.
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V
Rating: 5 out of 5
Quality products
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E
Rating: 5 out of 5
Beautiful, well made labels and fast delivery
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T
Rating: 5 out of 5
Great products, great stickers, I've used them in the past as well and have had a great time. I wash the cutlery and saucers I attached the custom stickers to every day and they are really durable, they don't fade or tear. I highly recommend them
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N
Rating: 5 out of 5
Cute design, quality stickers. It is almost a shame to use them )
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F
Rating: 5 out of 5
The product arrived earlier than expected. The labels are nice and durable and stick well on both items and clothing. Very good value for money.
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I
Rating: 5 out of 5
The best labels! Strong, beautiful and durable
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L
Rating: 5 out of 5
I have been buying Trustpilot for my daughter every year since she was 1. After seven years, I am starting buying Trustpilot for my second daughter. Trustpilot sticks are quality, colourful, fun to use. My children and I enjoy the experience of using Trustpilot. Highly recommend!
N
Rating: 4 out of 5
Very pleased with the treatment I've had, as soon as I had a problem they have not been slow to solve it and answer me q is the important thing. I will use it again
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F
Rating: 5 out of 5
Beautiful and durable labels, delivered quickly.
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G
Rating: 4 out of 5
Great solution fast and fun!
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R
Rating: 1 out of 5
If I had received my order I could have given my opinion but it's been almost 1 month and I don't know anything about my clothing labels.... The service is lousy and you have no one to contact. You send e-mail and they don't answer you, you call and they are saturated...a lot of coincidence no? The pity I saw late the bad reviews they already have.
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Response from Petit-Fernand
Good morning Rocio, we apologize for our delay in getting back to you. We have forwarded you an email to help you today with your order. Good day
C
Rating: 5 out of 5
Fast and accurate in handling problems as well!
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M
Rating: 5 out of 5
Very nice, good quality and fast delivery.
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G
Rating: 3 out of 5
My order did not arrive in the described timeframe so I immediately contacted customer service and they were operative and resent it to me. I purchased through Instagram but maybe due to some bugs in my account I was not seeing the tracking of the order but only that it was shipped. Therefore have to thank the customer service without which I would not have known how to solve it.
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Response from Petit-Fernand
We are the ones who thank you for your opinion and understanding. We remain at your disposal and wish you a good day ?
A
Rating: 5 out of 5
I purchased the thermoadhesive labels, they are easy to attach, cute and very useful. Also, you are spoiled for choice in color and theme.
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R
Rating: 4 out of 5
The product is good, the website is easy to use. The shipping for me took quite a long time, about 2 weeks.
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C
Rating: 5 out of 5
Great products and i excellent quality. Very helpful customer service. Very fast complaint handling and sending the missing part in no time! Highly recommended!
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C
Rating: 2 out of 5
I placed the first order, which was LOST, the customer service was very fair to me re sending the order, which however has yet to arrive. i have heard very good things about this company, i gave it a negative rating because i hope they improve the shipping service
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Response from Petit-Fernand
Good morning Claudia, Thank you for your review, we will take it into account in order to improve the quality of our services. We hope to receive your order soon. Good day Alessio
S
Rating: 5 out of 5
Nice service. Easy to use and lots of choice.
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C
Rating: 5 out of 5
Nice nice nice! I am happy with my purchase!
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A
Rating: 5 out of 5
Stickers exactly as described, shipping on time. I used them for kindergarten clothes, so frequent washing, but so far they are holding up very well. I am very pleased with them
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E
Rating: 5 out of 5
Very serious company. Punctual shipping and quality labels,both for objects and fabrics. Easy to apply and durable.
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