Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 907 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

All reviews

M
Michael S.
Rating: 5 out of 5
Fast delivery, attractively packaged, good product!
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Lyne Pronovost
Rating: 1 out of 5
Hello, I have already given my opinion but no response from you. I left you my cell number to reach me on September 19, 2022. It's been almost a month since I ordered my labels and I haven't received any labels or tracking. Very disappointed with the company. Yet the amount is deducted from my card
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Response from Petit-Fernand
Hello Lyne, sorry for the late reply, I noticed that your email was in the spam folder, so we didn't receive it. We have contacted you to find a solution as soon as possible. Have a nice day? Alessio
F
Fabiola
Rating: 5 out of 5
Very cute backgrounds and themes. super appreciated by children and resistant to washing and daily use
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Carla Alm
Rating: 5 out of 5
I bought these labels last year and I really like their quality. The designs are beautiful. This year I bought them again for my two daughters. I use the labels for books, toys, clothes and school supplies.
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Maryury Castro Rubio
Rating: 5 out of 5
Excellent material, design, fulfillment and customer satisfaction 100% recommendable.
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Linda
Rating: 5 out of 5
I have been ordering labels for both pens and pencils and clothes for 2 years already and they are all perfect! I absolutely recommend the purchase. Very fast shipping
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Maite Rocamora Belmonte
Rating: 5 out of 5
They are very nice stickers and they really stick well.
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Carolina
Rating: 4 out of 5
Always a little long delivery, not cheap, but durable.
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A
anna
Rating: 5 out of 5
They met expectations, everything went very well. I purchased both labels to iron on clothes and labels to stick on items.
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FRANCESCA L.
Rating: 5 out of 5
good labels that hold up well
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Patricia Vico
Rating: 2 out of 5
The quality of iron-on garment labels has declined dramatically.
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Response from Petit-Fernand
Patricia, contact us by email in private so we can contact you to better understand and help you. Greetings
A
Antonio
Rating: 3 out of 5
Helpfulness on the part of customer service in resolving shipping issues
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Response from Petit-Fernand
Good morning Antonio, we are sorry for this delivery anomaly by the postal service. We have contacted you proposing a solution. Have a nice day ? Alessio
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M B.
Rating: 1 out of 5
Slow in delivery and, most importantly, labels that come off after just one wash (I used the thermo-adhesive one for clothes)!
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Response from Petit-Fernand
Dear Martina, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva If the problem persists, please do not hesitate to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Have a nice day Alessio
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Alice C.
Rating: 1 out of 5
Unfortunately, the purchased labels have not arrived to me and I cannot review it. I am sorry since I have been buying from your site for years and it had never happened.
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Response from Petit-Fernand
Goodgioro Alice, we are sorry for this delivery anomaly by postal services. We have already contacted you to resolve the problem. Have a good day
A
Aly
Rating: 4 out of 5
Perfect in every way...except delivery.... Although I was already aware of the time it took to receive them (which was fine), it took even longer...thus delaying the delivery of the school supplies.
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Loredana C.
Rating: 2 out of 5
This time I was very disappointed! I ordered the labels on September 2 I received them wrong (alas yes with another baby's name) and to this day I still haven't received the right ones!!!
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Response from Petit-Fernand
Good morning, we are sorry for this error. We have contacted you to find a solution. Have a nice day ? Alessio
M
Maria C.
Rating: 5 out of 5
Stickers for clothing and items for my son's school. Gorgeous is very easy to use
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Mar??a Victoria
Rating: 5 out of 5
I had a small problem and they solved it right away! I would definitely order again!
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Valentina C.
Rating: 5 out of 5
I trusted the experience of my colleague who had already purchased from you and I did not regret at all !!! Very pleasant the complimentary stickers !
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Giulia R.
Rating: 4 out of 5
Very nice thermoadhesive labels!!! I've already had some come off but it could be my fault too
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Mohamed K.
Rating: 5 out of 5
Beautiful and durable labels..I am very satisfied
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Martina C.
Rating: 5 out of 5
It was my first order and I am satisfied. Perfect labels, easy to use. Wide choice of colors and patterns. I will definitely repeat the purchase in the near future.
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Raffaella
Rating: 1 out of 5
1) late delivery, school started, beyond the time specified on the order. Personalized name labels, therefore, unused 2) one piece paid for but missing, in replacement sent alternate piece. Notice that I would receive the one ordered "in September" but still no sign. Nice thought sending replacement piece to buffer but now a month later I would like to receive the one ordered. 3) in ordering replacement parts for the snack holder purchased last year color no longer available, I had to buy two of a different color so they wouldn't be too conspicuous 4) both water bottle and snack holder broken on first fall, being accessories for a 5 year old should have different strength
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Response from Petit-Fernand
Good morning Raffaella, We are sorry to hear about this unpleasant experience with us. We have been in touch with you to find a solution to this inconvenience. Good day Alessio
M
Michela
Rating: 5 out of 5
Great products,fast shipping
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Deborah
Rating: 5 out of 5
Fully satisfied with the purchase. The labels I ordered are beautiful and durable. The delivery time was met
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Iris
Rating: 5 out of 5
Beautiful stickers, the ones I have used the most are the ones that stick with the heat of the iron to the clothes, I have washed the garments and the labels are still perfect! They are soooo cute! I will repeat when I run out!
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Thomas S.
Rating: 5 out of 5
Everything OK, fast delivery
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Patricia
Rating: 5 out of 5
Great and fast
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Francesca N.
Rating: 4 out of 5
The labels are perfect, unfortunately, however, it took a long time for them to arrive, I was asked to provide proof of payment made by bank transfer, with only the date they could not find it.
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Jessica
Rating: 5 out of 5
Very nice stickers! Good quality. Unfortunately I had ordered the wrong ones, but customer service responded immediately. Please note that delivery from France takes a little longer or you pay a surcharge. Good price-performance ratio. I can only recommend the stickers.
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Response from Petit-Fernand
Hello Jessica, we are sorry! We have an explanation about this situation via email.
V
Valentina D.
Rating: 5 out of 5
Gorgeous labels
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Helena M.
Rating: 1 out of 5
Unfortunately, I have not received the labels I have already paid for. Order was placed a month ago on 30.08.22. Customer service cannot be reached by email or telephone for several days.
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Response from Petit-Fernand
Hello Helena, we are sorry that you have not received your order. Please find more information about the email you received and reply to it directly so we can see it. Thank you very much!
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PILAR GARCIA ALVAREZ
Rating: 5 out of 5
Very nice labels and good quality We love them Shipping should be faster ( 10 days)
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Selenia F.
Rating: 5 out of 5
Everything perfect!!! Beautiful labels as always!
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giovanni D.
Rating: 5 out of 5
I am already on my third order, perfect labels fast shipping
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Emanuela L.
Rating: 5 out of 5
Order arrived on time, customizable adhesive labels very nice and easy to use. You have to follow the instructions carefully; I have already washed them in the washing machine, then in the dryer and at the moment they have not come off. So. great purchase!
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Francesca
Rating: 1 out of 5
Order placed on 30/08. Shipment left on 01/09. To date (28/09) no word on the package is all they can say from customer service is check the mailbox or ask neighbors Absurd
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Response from Petit-Fernand
Good morning Francesca, we are sorry for this delivery anomaly. It is not normal for the order not to be delivered, we try to investigate as much as possible in order to take action. As such, please do not hesitate to confirm us your address and we will find a solution. Have a good day ?
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M.
Rating: 5 out of 5
Super nice product. Slightly longer delivery time.
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Fabiola claros
Rating: 5 out of 5
I love them ?
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SARA M.
Rating: 5 out of 5
Beautiful labels and really very durable! Impeccable colors and printing, very original designs, and the booklet idea to keep them neat is really helpful. I will definitely order them again. I recommend
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