The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
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Camelia M.
Rating: 5 out of 5
Top on everything, quality products and very helpful even for returns/changes on the order.
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
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marie
Rating: 5 out of 5
Top site! Fast and efficient delivery
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Ellie
Rating: 1 out of 5
Terrible customer service! I ordered labels for school clothes on 4th September. Nothing arrived after 10 days even though money was taken and address etc all added correctly to booking form. Messaged customers service after the 10 days through their website, got a reply telling me to be patient and wait up to another 72hours. Finally got another email from customer service 3 days later asking me to clarify address which I did straight away same day. Heard nothing since and I've sent another chasing email. They appear to be blaming me or the postal service and not doing anything about helping the customer - resending or offering refund. It's seems I'm not the only disgruntled customer on here and quite recently too!
Response from Petit-Fernand
Dear Ellie, thank you for your purchase at Petit-Fernand! We are very sorry for the delivery problems and we indeed do not have any influence on the postal services. It can happen that the post do not deliver the order in time, and we can surely resend it again on our cost or refund if you wish. If your email was not answered, please let us know your order number so we can solve your problem asap.
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Marie
Rating: 5 out of 5
Great label, easy to use. Easy to remove if necessary (with an iron and aluminum foil).
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Alla E.
Rating: 5 out of 5
Very good quality labels. After repeated washing, everything remains firm. Thank you!
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Enza F.
Rating: 5 out of 5
Order arrived on time. Beautiful labels, very easy to apply. This is the second year I have purchased labels for my son. Highly recommended
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Chiara
Rating: 5 out of 5
The labels are lovely, well readable and wash resistant! Super useful for school items from daycare onward.
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VALENTINA R.
Rating: 5 out of 5
Really wonderful, I made the kindergarten package, I think it will last me 2 years
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Cristina R.
Rating: 1 out of 5
A terrible experience. I ordered the labels long before school started and they never arrived. I tried to contact them every day by writing through the forum, where they only replied twice without being able to tell me where the order was. And I tried calling continuously but to no avail since the recorded voice said it was impossible to talk to an operator and that you had to write on the forum.
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Response from Petit-Fernand
Buongirno Cristina, we are sorry for this non-delivery by the postal services. As per previous exchanges, I confirm that the order has been refunded as per your request. Good day
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Francesco R.
Rating: 5 out of 5
Ease of use and clarity of information make this site an excellent aid in family management, for schooling in particular. Recommended
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VERONICA L.
Rating: 5 out of 5
Labels as per draft Very good price Fast delivery
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Tilani M.
Rating: 1 out of 5
Still not arrived what ordered. When he looked they say delivered. You are such a thief. Made 100 emails, but no response. I ordered August 29. You are Thieves .
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Response from Petit-Fernand
Good morning, we are sorry for this inconvenience, we actually note that we did not receive your message. We have taken steps to send you an email to find a solution immediately. Have a good day
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irene
Rating: 5 out of 5
I ordered yellow labels with white writing but on arrival they were almost illegible. I wish the simulator would have warned me that the combination did not work.
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Erika
Rating: 5 out of 5
Excellent products, both thermo-adhesive labels (very easy to apply and durable after many washes) and object labels. Very fast in shipping and delivery.
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Mari
Rating: 5 out of 5
Great products Super nice adhesive labels and excellent quality
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Greis M.
Rating: 5 out of 5
I loved it so much. They are beautiful.
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Isa
Rating: 4 out of 5
Very easy and convenient to apply. On the first wash already several came off and I washed at 30 degrees ??
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M.S.
Rating: 5 out of 5
Always accurate and fast. Excellent and durable product.
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Virginia B.
Rating: 5 out of 5
Great labels. Personalized, functional and above all beautiful
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Erica M.
Rating: 5 out of 5
The labels are beautiful, customizable and with clear management of the site where you order. good and professional! quick dispatch.
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Karem
Rating: 5 out of 5
Wonderful customer service, attentive, friendly and always ready to help, thank you!
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Pascal LEVESQUE
Rating: 5 out of 5
Fast delivery, perfect results?
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Maria F.
Rating: 5 out of 5
Received everything in a short time, the labels are very nice. I have purchased labels for objects and for clothing. However, I cannot yet evaluate them in the long run and especially post wash.
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Serena
Rating: 5 out of 5
I love them. I have been getting school labels for over 5 years now. And the personalized water bottle and bag are childproof too!!!
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Laura
Rating: 1 out of 5
NO! NO! PRODUCT NEVER ARRIVED!!!!
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Response from Petit-Fernand
Good morning, we are sorry for this anomaly on the part of postal services. We have proceeded to send you an email to find a solution. Have a good day
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Elodie
Rating: 5 out of 5
Very pretty labels, received quickly and hold well. Very happy with my purchase
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Maria F.
Rating: 5 out of 5
After a shipping problem where I had not received the labels, I reported it and they immediately came up with multiple solutions. I chose a new shipment and now have the labels at no additional cost. Excellent customer resolution and management skills and ?
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Lili
Rating: 4 out of 5
Very good labels and easy to use I recommend
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Laura
Rating: 5 out of 5
GREAT PRODUCTS
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Carla P.
Rating: 5 out of 5
This is the 4th year I've ordered labels for my baby girls and I'm not disappointed
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Manuela
Rating: 5 out of 5
Very aesthetically pleasing and very practical labels, they stick well, package arrived on time
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ANTONELLA D.
Rating: 5 out of 5
Excellent product, received on time. The labels adhere perfectly and also withstand contact with water. I will definitely repurchase
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ucol2016
Rating: 5 out of 5
as every year, fast delivery and quality products
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Elisa
Rating: 1 out of 5
Unfortunately, I ordered the thermoadhesive labels for my daughter's preschool and never received them. What is worse is that I contacted Petit Fernand in writing to explain the issue and possibly ask for a refund and never even received a response! I expected to be contacted at least for an apology.... What a disappointment!!!!
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Response from Petit-Fernand
Good morning, we are sorry for this inconvenience, we actually note that we did not receive your message. We have taken steps to send you an email to find a solution. Have a good day
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Yuliia K.
Rating: 5 out of 5
Very happy with the order. The stickers are great and the children really like them.
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Esther Romero Marques
Rating: 1 out of 5
Lousy service, I won't use it anymore
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Response from Petit-Fernand
We are sorry to hear that you had a bad experience with your purchase. We will contact you in the next 48 hours. Good day
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Anna Belle
Rating: 5 out of 5
Very fast shipping, no mistakes, the labels are very good.
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Marisa ... 8/10
Rating: 1 out of 5
Pathetic!!! I am really disappointed and most of all furious! I ordered labels for school on September 4th.... Money debited from the account ages ago! We've tried to contact them again and again to no avail! By e-mail, it's an automatic message! By telephone, answering machine! What do we do??? Will we receive the labels at Easter? A refund? Otherwise we have to sit on the money debited !!! A shame !!!
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Response from Petit-Fernand
Hello, we are sorry for this anomaly of delivery by the postal services. If you have contacted us by email, we will get back to you as soon as possible to find a solution. Have a nice day Alessio
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Christine
Rating: 5 out of 5
Easy online selection and quick delivery. Very nice product of self stick name tags. Works great on clothes even after washing.
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Martina
Rating: 5 out of 5
Every year I turn to Petit for my son's durable glossy school labels.
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