Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 915 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

All reviews

N
Napasorn O.
Rating: 5 out of 5
They are Beautiful!!!
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Katharina
Rating: 5 out of 5
Beautiful design, adhere super to things, shoes and objects.
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Valeria
Rating: 5 out of 5
Quality products, wide selection for customization and very fast shipping time. Super recommended!
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Marie D.
Rating: 5 out of 5
Very good experience with customer service. I had a problem with my order (due to a mistake on my part) and the customer service was top notch, responsive, listened to me and was able to respond to my request and resolve my problem quickly.
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Kla
Rating: 1 out of 5
I did not receive the labels ordered on August 30, the package cannot be tracked, customer service is not responding, and I asked to cancel the order but no one took my request into consideration. All very bad
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Response from Petit-Fernand
Good morning, We apologize for the late reply, we have emailed you to resolve this delivery anomaly by the postal service. Good day Alessio
M
Marjo
Rating: 5 out of 5
Very, very fast 72-hour delivery even though it was a personalized product .... The gourd is beautiful, the color, the decoration and the name.
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ep79
Rating: 5 out of 5
Great service, excellent product quality and competitive prices; great ability to customize the order.
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Valeria C.
Rating: 5 out of 5
Great service and good quality stickers
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Samaka
Rating: 5 out of 5
I've been ordering your labels for many years now, and I'm more than satisfied with the quality of the products over time. The little extra this year is the discovery of glue-on clothing labels (without the iron) and that's just top of the line ????
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Deborah
Rating: 5 out of 5
I always order here and I'm never disappointed.
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Karin P.
Rating: 5 out of 5
Stickers of your own choice are great and exactly like the templates. However, it should not be promised: fast delivery ?? after 2-3 days. ????Es took at least 10 days despite the announcement. Are on the way
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Simona R.
Rating: 5 out of 5
Very cute sticker tags great value for money they are customizable easy to make from the site and fast delivery
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Sophie Van Eeckhout
Rating: 5 out of 5
The website is well designed and allows you to make your own labels easily and with a wide choice. Fast delivery and the result is exactly what you see on the screen! Top service thank you
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Tarallo Lucie
Rating: 5 out of 5
Still satisfied after several years. Good quality labels and fast delivery.
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Marco P.
Rating: 5 out of 5
All easy and perfect,beautiful adhesive labels for clothes! Bravo!!!
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Anne B
Rating: 3 out of 5
I was satisfied with the fast service, I've been ordering from them since 2020 but at the moment I haven't received my order and it's been treated as finished on top of that with no response to my emails and calls since September 04. I had them on the phone after my comment, the shipment was sent according to what I was told in priority, but here's another 1 week without having received the product ...
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Response from Petit-Fernand
Hello Anne, we've left you a voice message to reassure you that your order has been returned. Have a nice day!
F
Fateha C.
Rating: 1 out of 5
This is a scam. I ordered labels on the 30th of August and today is the 22nd of September. They never arrived. I messaged them on their website and they never replied. They're thieves!
Response from Petit-Fernand
Dear Fateha, you provided with the incomplete address and the order could not find its way to you. You messaged us once 3 days ago and we gave you a few options how to resolve this situation. We looking forward to your reply.
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Fanette Delord
Rating: 1 out of 5
I was happy with this site until my last order when the gourd arrived with two half-peeled patterns. No customer service on the phone, two emails sent and still no reply. I'm very disappointed, at the price of the gourd it can't arrive damaged.
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Response from Petit-Fernand
Hello Fanette, thank you for your phone call. Your new gourd is on its way :) Have a nice day!
A
Aurélie Konaté
Rating: 5 out of 5
The labels are nice with a choice of pretty decorations
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Alice A.
Rating: 1 out of 5
The package was lost. After several emails finally someone took the matter in hand...a month later I still haven't received anything...luckily I still had other labels from another brand. I don't think I will place any more orders with you
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Response from Petit-Fernand
Good morning Alice, We are sorry for this delivery anomaly by the postal services. In the past few days we have rescheduled the order as you requested. We hope you will receive it soon Have a good day ?
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Vanessa
Rating: 4 out of 5
I have renewed the purchase of labels I have priced more because sometimes the labels do not stand up to washing.
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Séverine
Rating: 3 out of 5
Ordered on Friday evening and received on Thursday of the following week, a far cry from the 48-hour delivery times advertised on the site. Three stars just because of that... The labels are pretty and just what I wanted.
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Response from Petit-Fernand
Hello Séverine, we're sorry to hear about the delay in your order. Unfortunately, the postal service can sometimes extend the delivery time. We're glad the labels are to your liking. Very nice day to you
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Agathe Hidreau
Rating: 1 out of 5
Order placed on August 30th and still nothing received on September 20th. The direct debit, on the other hand, went through without a hitch. No one from your small company saw fit to find out where the order was, so I had to contact you several times. I will not repeat the experience.
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Response from Petit-Fernand
Hello Agathe, we're sorry for the delay in your order. Have a nice day!
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Angelique Sabat
Rating: 5 out of 5
Top!!! Nothing to say ! Happy with my labels !
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Sylvia
Rating: 5 out of 5
Fast delivery and perfect labels. I'll be ordering again soon.
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Roxanne
Rating: 5 out of 5
Another successful order with Cmonetiquette Order on time and compliant Thank you.
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Aline
Rating: 5 out of 5
Perfect for my son's school stuff. For clothes too! I highly recommend it! And what's more, you can personalize them (choice of color, theme).
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Giusy
Rating: 5 out of 5
Super stickers as I created them so they arrived. Fast delivery and very efficient product support. Highly recommended.
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Giulia B.
Rating: 5 out of 5
Labels arrived in a very short time...super cute and very functional....
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Prescilla Dupuis Bigey
Rating: 3 out of 5
Too bad the special shoe labels don't stick.
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Response from Petit-Fernand
Hello Prescilla, please contact us by email, and send us a photo of the labels in question, so that we can provide you with a solution as quickly as possible.
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Sabrina
Rating: 4 out of 5
The stickers are visually beautiful and of high quality. One star is deducted for the shipping. Normal shipping took forever. With the second order I chose express shipping (approx. 10!!!) and still had to wait a long time. The parcel didn't arrive on time.
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Jennifer Nury
Rating: 5 out of 5
I love these products
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Alessandra
Rating: 1 out of 5
I placed the order on August 30,as of today 22/9 nothing has arrived.They do not answer the phone.On Ig and by email they respond with the usual email asking to confirm the shipping address, which I have already done 3 times.Too bad,I had taken other things the past years and I had been great,service to date really bad and not reliable.
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Response from Petit-Fernand
Good morning Alessandra, We apologize for this delivery anomaly by the postal service. I confirm that we have taken steps to find a solution to this unfortunate inconvenience. Looking forward to your feedback Good day Alessio
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MASSART
Rating: 5 out of 5
fast, high-quality service
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Client
Rating: 5 out of 5
Fast, careful delivery, as requested. I recommend it.
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Christine VERDOUX
Rating: 4 out of 5
I'm quite happy, but I think it would be a good idea to offer a wider choice of label lengths. They are too long when, like me, a person only wants a short first name and a pictogram.
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Invité
Rating: 5 out of 5
Fast and efficient after-sales service, much appreciated!
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Giulia
Rating: 4 out of 5
perfect labels
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Jennifer
Rating: 3 out of 5
Hello, I bought these labels (in packs of 10) (not iron-on) for my daughter's clothes (3 years old). When I received them, I discovered that they don't stick effectively to the fabric, but that they must be stuck to the care labels or to the garment brand labels, to resist washing. I hadn't seen/read this information before ordering. Unfortunately, I've either already cut out most of these care and brand labels, or they're missing because the brand is written directly on the fabric. The labels stuck on the care labels remain after the various washes. Those stuck on the fabric or on the brand labels come off in the wash. However, the labels have a practical format and a very cute design. My daughter chose the ladybug and loves these colorful labels.
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Response from Petit-Fernand
Hello Jennifer, an email has been sent to you to help you. Have a nice day!
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loredana
Rating: 1 out of 5
Order never arrived. They used to be more accurate. I have been waiting 23 days now. School started and I had to find another solution fortunately the other company I placed the order with was efficient and the labels arrived in no time!!! Never again Petit fernand!!!!
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Response from Petit-Fernand
Bungiorno, we are sorry for this delivery anomaly by postal services. We have made arrangements to refund your order. Good day Alessio