/10
★★★★★
based on 8507 reviews published
★★★★★
based on 8507 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The on-off lamp button no longer works fortunately the remote control does the job otherwise very nice lamp
Barreira F.
purchased on 08/06/2025
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2
/5
★★☆☆☆
Order delivered quickly, there is nothing to say about that. However, the frame support does not work under load, had to put batteries. The photo frame is scratched on some corners, luckily I opened it to check before giving it as a gift. I am really disappointed.
Cheikh S.
purchased on 05/06/2025
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3
/5
★★★☆☆
Dear for what it is
Jeanine A.
purchased on 25/05/2025
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2
/5
★★☆☆☆
Product is not suitable and no response following my message to find a solution. No after-sales service!!!
Blandine L.
purchased on 22/05/2025
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2
/5
★★☆☆☆
It's been 2 weeks and I still haven't received my package.
Corentin D.
purchased on 11/05/2025
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3
/5
★★★☆☆
The product in the picture looked very nice, unfortunately the actual product did not quite meet my expectations. The plaster looked milky and had visible scratches. The quality was overall not as stated in the description. Furthermore, I had ordered the item as a gift, but the packaging was torn and crushed, which was very unfortunate. I was therefore quite disappointed.
Marina S.
purchased on 08/05/2025
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3
/5
★★★☆☆
I paid for express shipping for free, still had to wait 3 days and expected to get the money back for the express shipping.
Andreas L.
purchased on 08/05/2025
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2
/5
★★☆☆☆
Do not reply to the email. I ordered a solid wood base and received a plastic base, of course cheaper than the one chosen. The shipping was fast, and the package well wrapped, but in terms of customer service, it is completely useless.
Cécile B.
purchased on 06/05/2025
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2
/5
★★☆☆☆
Disappointed with the poorly finished edge where the photo appears as well as the quality
Laurence M.
purchased on 01/05/2025
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2
/5
★★☆☆☆
Payed for 24 hours delivery. Received my package 5 days later 😵💫
Danny A.
purchased on 02/05/2025
2
/5
★★☆☆☆
This doesn't really match the photos on the site, of the plexiglass...
Fabienne V.
purchased on 19/04/2025
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3
/5
★★★☆☆
The product is okay. Unfortunately, despite express shipping and thus higher costs, I still received the package late.
Lisa S.
purchased on 03/04/2025
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2
/5
★★☆☆☆
It doesn't work with the remote, I have written to them but they haven't replied
Charo I.
purchased on 01/04/2025
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3
/5
★★★☆☆
The idea is good but it's a bit expensive since the lighting system is worth no more than 5€ online, as my grandmother said, fooled once but not twice.
Michel C.
purchased on 16/03/2025
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3
/5
★★★☆☆
Great product as a gift idea, but the disc engraved in the photo is unfortunately scratched!
Annette K.
purchased on 05/03/2025
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3
/5
★★★☆☆
Very pretty lamp except for a charging cord that doesn't work.
Jocelyne C.
purchased on 16/02/2025
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3
/5
★★★☆☆
Image not particularly well cut
Holger S.
purchased on 15/02/2025
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3
/5
★★★☆☆
Very nice looking lamp, perfect. However, very disappointing delivery! Paid for express 24h and received the package more than 2 days later.
Frédéric B.
purchased on 15/02/2025
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3
/5
★★★☆☆
I received the photo engraved with beautiful scratches on the bottom despite the correct packaging; it was sent like this. It is not due to the delivery but to the manufacturing.
David H.
purchased on 08/02/2025
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2
/5
★★☆☆☆
Hello, I haven't received my order.
Prescilia H.
purchased on 09/02/2025
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Answer from Pictyourlamp.com
Hello,
We are pleased to have resolved the issue by resending the order that was lost by the carrier. Would it be possible to update your negative comment now that the situation has been resolved?
Best regards,
The LampePhoto.fr team
We are pleased to have resolved the issue by resending the order that was lost by the carrier. Would it be possible to update your negative comment now that the situation has been resolved?
Best regards,
The LampePhoto.fr team
3
/5
★★★☆☆
I received my order but it's a shame that the photo is scratched.
Dylan G.
purchased on 09/02/2025
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2
/5
★★☆☆☆
Very disappointed, the edges are full of chips, I couldn't give it as planned.
Delphine N.
purchased on 05/02/2025
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Answer from Pictyourlamp.com
Hello,
We are happy to have resolved the issue by sending you back the plate that was damaged during transport. Would it be possible to modify your negative comment now that the situation has been resolved?
Best regards,
The LampePhoto.fr team
We are happy to have resolved the issue by sending you back the plate that was damaged during transport. Would it be possible to modify your negative comment now that the situation has been resolved?
Best regards,
The LampePhoto.fr team
3
/5
★★★☆☆
Some details are missing compared to the photo.
Philippe B.
purchased on 02/02/2025
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2
/5
★★☆☆☆
I will send you a photo tomorrow, there are scratches on the plexiglass.
Christophe M.
purchased on 31/01/2025
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Answer from Pictyourlamp.com
Hello,
Our plates are equipped with a protective film that ensures both the safety of the plate and the engraving during transport and handling. However, this film must be removed to allow the plate to reveal its final appearance. Once the film is removed, any visible 'scratches' will disappear, as they simply come from this protective film and not from the actual surface of the plate.
Best regards,
Justine from lampephoto.fr
Our plates are equipped with a protective film that ensures both the safety of the plate and the engraving during transport and handling. However, this film must be removed to allow the plate to reveal its final appearance. Once the film is removed, any visible 'scratches' will disappear, as they simply come from this protective film and not from the actual surface of the plate.
Best regards,
Justine from lampephoto.fr
2
/5
★★☆☆☆
The photo is a bit too early for me, but it suits me anyway. Thank you and see you soon.
Lucy C.
purchased on 31/01/2025
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3
/5
★★★☆☆
Not great finish on the sides and scratches on the frame.
Sandrine G.
purchased on 29/01/2025
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3
/5
★★★☆☆
Received package 1 point disappointed
Huseyin Y.
purchased on 31/01/2025
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3
/5
★★★☆☆
Fast delivery, compliant product. The dimensions indicated on the site are not those of the plate alone but the plate + the base, it's not the same. I sent 2 emails for clarification but I'm still waiting for a reply.
David B.
purchased on 23/01/2025
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3
/5
★★★☆☆
After first receiving a parcel with a damaged plate, I had to wait a week before receiving a second plate, which arrived very well packaged and without any problem. So I have to say that the products aren't superbly packaged on the first occasion. If it had been the same packaging as on the second occasion, there wouldn't have been any problem.
Johan M.
purchased on 16/01/2025
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3
/5
★★★☆☆
The gift was a pleasure but there are scratches. It's a shame
Stephanie R.
purchased on 19/01/2025
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