Reviews Pictyourlamp.com

The image is very good, but we wanted to put a first name on it, and the plexiglass arrived without the first name.

Good

Hello, I just put into service the lamp representing Julian Alaphilippe. There was indeed a protective plastic on the front face of the lamp, but there was none on the back part, and it is full of scratches that are visible and unfortunately do not enhance the lamp. I hope you can provide me with a solution to remedy this, please. Thank you in advance. Christophe

I paid extra for shipping to receive it within 24 hours. The package arrived in 3 days.

Well delivered as expected, just missing a small rubber foot under the base.

I am delighted with what I ordered because it corresponds exactly to the photo; however, I am terribly disappointed with the carrier UPS because it specifies that the order will be delivered in 24/48h GUARANTEED and I had to wait more than 5 days to receive it, so I am terribly disappointed with the carrier and with you for using this company. First time I ordered and unfortunately it will be the last time.

I ordered a lamp with a hologram, but the hologram arrived all scratched.

I received a defective cable

The on-off lamp button no longer works fortunately the remote control does the job otherwise very nice lamp

Order delivered quickly, there is nothing to say about that. However, the frame support does not work under load, had to put batteries. The photo frame is scratched on some corners, luckily I opened it to check before giving it as a gift. I am really disappointed.

Dear for what it is

Product is not suitable and no response following my message to find a solution. No after-sales service!!!

It's been 2 weeks and I still haven't received my package.

The product in the picture looked very nice, unfortunately the actual product did not quite meet my expectations. The plaster looked milky and had visible scratches. The quality was overall not as stated in the description. Furthermore, I had ordered the item as a gift, but the packaging was torn and crushed, which was very unfortunate. I was therefore quite disappointed.

I paid for express shipping for free, still had to wait 3 days and expected to get the money back for the express shipping.

Do not reply to the email. I ordered a solid wood base and received a plastic base, of course cheaper than the one chosen. The shipping was fast, and the package well wrapped, but in terms of customer service, it is completely useless.

Disappointed with the poorly finished edge where the photo appears as well as the quality

Payed for 24 hours delivery. Received my package 5 days later 😵‍💫

This doesn't really match the photos on the site, of the plexiglass...

The product is okay. Unfortunately, despite express shipping and thus higher costs, I still received the package late.

It doesn't work with the remote, I have written to them but they haven't replied

The idea is good but it's a bit expensive since the lighting system is worth no more than 5€ online, as my grandmother said, fooled once but not twice.

Great product as a gift idea, but the disc engraved in the photo is unfortunately scratched!

Very pretty lamp except for a charging cord that doesn't work.

Image not particularly well cut

Very nice looking lamp, perfect. However, very disappointing delivery! Paid for express 24h and received the package more than 2 days later.

I received the photo engraved with beautiful scratches on the bottom despite the correct packaging; it was sent like this. It is not due to the delivery but to the manufacturing.

Hello, I haven't received my order.

I received my order but it's a shame that the photo is scratched.

Very disappointed, the edges are full of chips, I couldn't give it as planned.

Some details are missing compared to the photo.

I will send you a photo tomorrow, there are scratches on the plexiglass.

The photo is a bit too early for me, but it suits me anyway. Thank you and see you soon.

Not great finish on the sides and scratches on the frame.

Received package 1 point disappointed

Fast delivery, compliant product. The dimensions indicated on the site are not those of the plate alone but the plate + the base, it's not the same. I sent 2 emails for clarification but I'm still waiting for a reply.

After first receiving a parcel with a damaged plate, I had to wait a week before receiving a second plate, which arrived very well packaged and without any problem. So I have to say that the products aren't superbly packaged on the first occasion. If it had been the same packaging as on the second occasion, there wouldn't have been any problem.

The gift was a pleasure but there are scratches. It's a shame

Hello I'm happy but there is a defect on the numbers of the alarm clock.

So far everything is very good and the work is very clean. However, there is a defect in the display that was actually caused by the UPS mail carrier, but there is no response to my problem report.