Reviews Pictyourlamp.com

Sorry, you noted on your site delivery 24h, 48h I received it two weeks later, so I am disappointed.

Nothing to say about the beauty of the product as well as the shipping which is very fast. However, one light base out of the 3 products ordered (for Christmas gifts) was defective and I received no response from customer service after sending an email 2 weeks ago.

I paid for 24-hour delivery and the package arrived 7 days later

Paying delivery fees just to have them not respected by a lousy carrier, and on top of that, when we write emails to the site, no one responds to us.

Delivery was guaranteed on 12/24/2025 (for Christmas) with a payment of €9.90 for a "24h UPS express delivery". I opted for this option by paying an extra for the 24h delivery which ultimately was not carried out! Disappointment not to have been able to offer this gift on Christmas Eve but 6 days later because the delivery was made, after complaint, on Monday 12/29/2025! Not a small delay... of one day. Added to the disappointment are the additional costs for a delivery supposed to be "EXPRESS in 24h" paid for nothing. First order on the site Lampephoto.fr very disappointing. I do not recommend this site not only for a delay but for having assured me against payment of an extra, a delivery for an important day when it was only carried out almost 1 week later. It is a total lack of respect and seriousness on the part of this seller. seriousness

The article is far from matching the photo, poor quality, not even daring to offer it to whom it was intended.. not satisfied

The lamp is pretty but a week's delay in delivery due to an issue between the delivery person and the relay point. Customers should not have to deal with these problems, change the delivery person or relay point.. furthermore, I sent you 4 emails that went unanswered, I had to manage with the carrier myself.. it's a shame..

I ordered and paid for a USB adapter for the lamp, but none was included in the delivery. I immediately complained about it but received no feedback.

The image is perfect, but the alarm light is too bright, and the spoken language not being French makes it difficult, disappointed with the purchase

Beautiful lamp delivered quickly, however the ordered USB adapter is missing from the order. Despite 2 requests sent through the site, I have received no responses, hence the 2 stars.

The lamp arrived after 17 days and with the printed part damaged! Too bad because it would have been really beautiful and impressive!

DELIVERY TIME 48 HOURS, NOT RESPECTED

Hello, the lamp is very well made, but I sent two emails for a request that remains unanswered, hence the 3 stars which would be more for customer service.

Unfortunately, the goods arrived in defective condition. (A part of the plexiglass is broken.) This probably happened during transport. Therefore, the fault does not lie with "Pictyourlamp". Nevertheless, I need to reorder this part.

Impossible to put the image in the holder. Had to retouch it so that both parts fit. Drawing conforms to the photo. Effect successful.

The image is blurry... And it's my fault but in the photos I thought it was a laser... actually it's plastic...

A user manual is missing. Quite unfortunate.

I made a complaint because there was a format error but I received no response from them.

No response to my emails on the contact page

Very nice products except for an address error for delivery

Snelle en vlotte levering. Lamp voldoet aan de vereisten.

Lamp was ok, afstandsbediening voor de kleuren functioneert niet

I received my package on time, no problem, but the plexiglass is of very poor quality, it was scratched, it's for a Christmas gift I hope it won't be noticeable once lit 🙁 !

The delivery location was not the one defined at the purchase

I received my very nice package but it was supposed to be delivered 3 km from my home and was delivered 10 km from my home

DELIVERY ERROR?

This message is addressed to a supplier, you can modify it for a more factual message please: I paid delivery fees of €9.90 via UPS for next day home delivery, as indicated at the time of payment. However, not only was the package delivered a day late, but it also was not delivered to my home. I had to go pick it up at a pickup point. Please do not communicate misleading information in order to charge additional delivery fees to your customers. I am very disappointed with your UPS delivery service. Good evening

Not compliant in terms of dimensions as stated during the order

I did not receive the correct order and have not received a response from you

It's a shame that the finish at the head level is not clean. And the plexiglass is scratched.

I paid for express delivery 24 hours and I only received it 72 hours later but nothing to say about the product very good

Arrived broken

Just disappointed to see fingerprints on the plate

Received very quickly and very happy

Delivered lamp very beautiful, but the remote control unfortunately defective. I have requested a replacement several times via email but have not received a response.

Packaging needs to be reviewed. Damaged during delivery, to offer that leaves much to be desired, really!!!! The quality of the product also needs to be reviewed. I absolutely do not recommend

I ordered 3 items, a light keychain does not work, even after several messages sent no solution proposed. It is stated in the sales conditions that the items are guaranteed for 2 years. A gift that I will not be able to give, since it is defective.

I ordered the head of Johnny Hallyday I received the right one but with big scratches on the plastic when you turn it on it is very noticeable

Disappointed letter not well printed the a of claas

Very good gift idea! Too bad it arrived a bit scratched and a bit damaged. It would have been so much nicer without its little flaws.