Reviews Pictyourlamp.com

Not satisfied. I paid an additional 15 euros for express delivery in 24 hours because it was for an important gift and it was delivered to me 5 days later and after emails of complaints, no responses. Shameful.

Hello, I have received the order but in the package, two plates, one with our photo and the cut-out hearts and on the other the drawn hearts but not our couple's photo. The gift is ruined, no one wants to contact me by phone to explain the situation. I have already received this kind of lamp and I was not disappointed.

The time on the base does not change. Several emails sent without any response

I paid for an express delivery in 24 hours on Thursday for Friday but delivery notice on Monday

Small and of poor quality

I received a lamp that I did not order, no return slip and totally scratched. I wrote to the company and was blocked, I just want the lamp that I ordered and no one is responding to my emails. It is supposed to be a birthday gift and no one is answering, I call that super customer-friendly. Best regards, Beatrice Prüfe

The cable to connect is broken.

Very dissatisfied with the product, does not meet my expectations at all. The subject has been cut. Finishes to be reviewed! Moreover, does not respond to the email request for information before ordering

Very disappointed, I sent a message about an error in my order and no response, deplorable after-sales service

Great. And. 5. Stars

Damaged lamp, Not compliant with the provided base, Questionable quality, Dirty trail, Chip in the glass edge, No customer service and after-sales. No refund or compensation

Product not as it appears in the representation when you go to see it on the site. Failed

Even if I specifically bought the express delivery option, my package arrived days after the expected date (it was supposed to be a birthday gift), and the company didn't even refund me the delivery price.

Hello, the base I ordered is not the right one and there's no way to set the language to French and no one contacts me. Disappointed with this purchase and no service to contact.

I received my lamp, the photo is cut off, I contacted customer service by email, no response

I did not receive my package which was sent to the wrong pickup point (sent 170km from the requested pickup point!). No response from Lampephoto despite my follow-ups (email, website, facebook).

Money paid and no goods received.

I am trying to return the order, but after sending a message to them, there was not much of a reply regarding how I can return the order.

After sending an email forgetting the order number, I sent another email this time with the order number, and after 1 week of waiting regarding a base problem, I received no news. Having already purchased once without issue, then a second time with a problem without response, and since I cannot use this base, that is why I give 1 star.

I contacted them but they never replied

I ordered on December 22, package received on December 27, while the site guaranteed delivery on 12/25, anyway let's move on. I ordered 3 lamps for my nephews, I wanted 2 with the singer JUL and 1 with the singer NINHO. I received the opposite, how to return it to get what I want? Thank you for your response as there is no way to contact you otherwise. Nadine DUTEMPLE. I ordered 3 lamps.

The item arrived broken. Poor customer service.

I paid extra shipping costs for express delivery and the item arrived much too late. Not recommended

Item received scratched and not good as a gift. Contacted them multiple times, they do not respond.

Meets my expectations

Package not compliant with the order, and no one is responding to messages

I am ordering the base alone because my sister ordered it 3 years ago! Unfortunately, the base is no longer suitable! No way to reach customer service, which I contacted by email twice and remains unanswered... too easy not to provide after-sales service. For sure, I do not recommend this brand and I will not recommend it again.

In accordance with the photo

I would like to return the item because there are scratches on the plate. I sent you an email and I am without a response from you.

I made a mistake on this order. Since then I have been trying to reach your services and have received no response. I had to place another order. I would like to return order LP 1762798. Can you please send me a return label. Best regards

Good product

Since November 27, 2025, the date of my order, I am still waiting to be delivered. UPS announces delayed, return.... This is really not serious. I will report this scam to the DGCCRF. Moreover, no one is responding to my requests. December 24, 2025

I am still waiting for the delivery of my order

The products are excellent but the delivery by UPS is unacceptable to charge 35 CHF in delivery fees knowing that when ordering it is not stated the additional fees at all........................................................................ The supplier did not respond to my email

Dont like it. I cant send it back. You are not proffesional. My mony is gone.

Package not delivered to the right place, impossible to retrieve it

I made a mistake when validating the order, I had put one item in duplicate and I quickly realized it. I sent an email and you never replied. I clearly stated that I made a mistake and that you should remove one, and nothing was done. I paid for both when I only wanted one, and I received both, so it's shameful. Not even a response. Removing an item from a box doesn't require much effort. You are incompetent. Always charging more

Package received does not correspond at all to the order placed! No response received from the company following the various emails sent! It clearly smells like a scam! I will advise against contacting this company!

It doesn't give the effect I was hoping for, I am very disappointed

I sent you 2 messages regarding my disappointment with my order and I am still waiting for a response from you. There's no point in advertising your products and forgetting your customers