/10
★★★★★
based on 6287 published reviews
★★★★★
based on 6287 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
It looked better in photos!
Simon B.
purchased on 12/04/2024
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1/5
★☆☆☆☆
Speed and efficiency. Very well finished and clean work Congratulations
Jean B.
purchased on 10/04/2024
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1/5
★☆☆☆☆
The stand doesn't even stand up
Anthony G.
purchased on 03/04/2024
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1/5
★☆☆☆☆
I am not at all satisfied with my purchase blurred and poor quality photo
Candice P.
purchased on 25/02/2024
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1/5
★☆☆☆☆
Fine
Corinne M.
purchased on 21/02/2024
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1/5
★☆☆☆☆
I have not received my parcel.
1/5
★☆☆☆☆
Very nice product
Sandrine D.
purchased on 16/02/2024
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1/5
★☆☆☆☆
The plastic plate is disgusting for the price! I don't recommend
Mickael C.
purchased on 12/02/2024
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1/5
★☆☆☆☆
Selling a lamp for more than €30, I can't remember the exact price for a piece of plexiglass on a plastic base that doesn't hold the plexiglass properly!!! And visually very ugly!
Michael V.
purchased on 12/02/2024
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1/5
★☆☆☆☆
Lack of precision
Marie Isabelle A.
purchased on 06/02/2024
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1/5
★☆☆☆☆
Medium
Alizee C.
purchased on 06/02/2024
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1/5
★☆☆☆☆
Broken arrival lamp Johnny's
Christelle L.
purchased on 03/02/2024
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1/5
★☆☆☆☆
I ordered a "personalized photo lamp without outline" when I received it there was no resemblance between the model on their site and what I received my logo which was well done but it was not completely cut out and made the result not as it should be, When I told them that it wasn't like their model and if it was possible to fix the problem, it wasn't my fault if it wasn't properly cut out, they wanted to charge me an extra 10€, not including shipping costs, even though I paid more than 50€ for this lamp. I was very patient with them but money doesn't grow on trees, so I wouldn't recommend them.
Justine M.
purchased on 17/01/2024
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1/5
★☆☆☆☆
Guaranteed delivery before Christmas but received a week later !!!!!
Thierry P.
purchased on 14/12/2023
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1/5
★☆☆☆☆
Not at all happy, I had sent you an address, rectification, you have nothing taken into account. The parcel went somewhere else.
Stéphanie T.
purchased on 09/01/2024
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1/5
★☆☆☆☆
Suoer
Alexandra L.
purchased on 08/01/2024
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1/5
★☆☆☆☆
Hello, frame not the right size 15/15!!! no plug and no simulation of the exact photo!
Isabelle C.
purchased on 05/01/2024
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1/5
★☆☆☆☆
I received a broken lamp
Nesrine B.
purchased on 05/01/2024
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1/5
★☆☆☆☆
Upside-down photo and upside-down text too
Cindy B.
purchased on 20/12/2023
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1/5
★☆☆☆☆
No response from Lampe photo.fr following 2 emails from the contact form on their site, emails to inform that the lamp does not work, in addition to having minor visual defects. I asked for a commercial gesture, i.e. an exchange, hoping to get a functional product after exchanging the product I currently have. Lampe photo.fr should provide after-sales service to its customers.
Cindy C.
purchased on 11/12/2023
Translated review
1/5
★☆☆☆☆
Crappy order because lots of scratches, defects and not straight cuts then no refund negotiable, really zero, I will not recommend, trust me.
Julien B.
purchased on 03/01/2024
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1/5
★☆☆☆☆
Lamp received broken....service apres vente contacté et pas de reponse
Fabrice E.
purchased on 02/01/2024
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1/5
★☆☆☆☆
Wrong delivery address
Miche T.
purchased on 28/12/2023
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1/5
★☆☆☆☆
I haven't received my order since December 24th, very disappointed.
Claude J.
purchased on 24/12/2023
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1/5
★☆☆☆☆
I had asked for the text to be engraved on the wooden base. In the end, it was engraved on the plexiglass and is hardly visible. The moral is, there's no need to fill in fields so that nothing is taken into account in the customer's request when placing the order.
Denis F.
purchased on 23/12/2023
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1/5
★☆☆☆☆
I ordered 2 brackets and only received one.
Karine L.
purchased on 22/12/2023
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1/5
★☆☆☆☆
The photo shows a 3D image that looks like a drawing in the air, but is actually plastic !!!!! We are disappointed.
Laure F.
purchased on 18/12/2023
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1/5
★☆☆☆☆
My order was supposed to arrive before Christmas. Unfortunately it arrived 2 days late. Too bad...
Gladys S.
purchased on 16/12/2023
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1/5
★☆☆☆☆
Did not receive order 😡
Daniel A.
purchased on 18/12/2023
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1/5
★☆☆☆☆
I ordered from your site because it was marked delivered before Christmas, I received it after. I don't recommend it at all. What's more, when we send emails, they don't reply.
Jessica L.
purchased on 16/12/2023
Translated review
1/5
★☆☆☆☆
Perfect
Valérie V.
purchased on 15/12/2023
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Answer from
Pictyourlamp.com
Hello, we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
Have a nice day.
Sincerely
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Too expensive for what it is and not delivered to the requested relay point!!!!
Laurence L.
purchased on 18/12/2023
Translated review
1/5
★☆☆☆☆
2 lamps purchased. 1 Zelda and a Tesla S that made people happy. Beautiful products
Marilyn B.
purchased on 17/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello Marilyn,
we are happy to know that you like our product and that it has made people happy 🙂 . The one star must be a mistake and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
we are happy to know that you like our product and that it has made people happy 🙂 . The one star must be a mistake and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
1/5
★☆☆☆☆
The lamp is nice, but the place of delivery was changed and I had to drive 50 kms, or an hour, to pick it up. Chronopost sucks.
Alain B.
purchased on 18/12/2023
Translated review
1/5
★☆☆☆☆
There's a sticker that stuck and I tried to remove it several times, but it ended up scratching the glass. I'm disappointed.
Laura S.
purchased on 18/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello Laura,
Yes, there's a red sticker on all the plates announcing the presence of a thin protective film that must be removed for better light distribution. Don't worry, your plate isn't scratched, it's just the protective film.
We hope you enjoy your lamp after removing the film, and would be grateful for any feedback.
We remain at your disposal by e-mail at [email protected] .
Have a nice day,
Best regards,
Céline from Lampephoto.fr
Yes, there's a red sticker on all the plates announcing the presence of a thin protective film that must be removed for better light distribution. Don't worry, your plate isn't scratched, it's just the protective film.
We hope you enjoy your lamp after removing the film, and would be grateful for any feedback.
We remain at your disposal by e-mail at [email protected] .
Have a nice day,
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I do not recommend this site
Anthony T.
purchased on 17/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
we're sorry you're not satisfied, we tried to contact you by e-mail to find out the reason for your dissatisfaction but didn't hear back from you.
Please do not hesitate to contact us again at [email protected]. We'll get back to you within 24/48 hours, and we'll do our best to solve your problem.
Have a nice day,
Best regards,
Céline from Lampephoto.fr
we're sorry you're not satisfied, we tried to contact you by e-mail to find out the reason for your dissatisfaction but didn't hear back from you.
Please do not hesitate to contact us again at [email protected]. We'll get back to you within 24/48 hours, and we'll do our best to solve your problem.
Have a nice day,
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Error on my order and impossible to contact this company by phone. Sent emails that were not followed up, no consideration. Super disappointed.
Colette L.
purchased on 13/12/2023
Translated review
1/5
★☆☆☆☆
Very disappointed there are white stains in certain places on the faces so it spoils everything and it was a Christmas gift for my daughter, I expected better.
Laetitia B.
purchased on 12/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello Laetitia,
we apologize for the inconvenience. As the e-mail shows, the stains you mention are due to laser engraving. Normally, all plates are cleaned after production. Your plate was indeed badly cleaned. You can clean it with acetone or make-up remover and a soft cloth.
After the solution and our last email exchanges, a small change in your opinion would be welcome.
Have a nice day.
Best regards.
Céline from Lampephoto.fr
we apologize for the inconvenience. As the e-mail shows, the stains you mention are due to laser engraving. Normally, all plates are cleaned after production. Your plate was indeed badly cleaned. You can clean it with acetone or make-up remover and a soft cloth.
After the solution and our last email exchanges, a small change in your opinion would be welcome.
Have a nice day.
Best regards.
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Very ugly A lamp will not be offered
Fougère L.
purchased on 18/11/2023
Translated review
1/5
★☆☆☆☆
Hello, I received my lamp. I am very disappointed the glass is scratched and the delivery was not made express as indicated.
Marie Pierre S.
purchased on 12/12/2023
Translated review
1/5
★☆☆☆☆
Not received and package not delivered to the right address
Karine F.
purchased on 14/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Hello, I haven't received the AC adapter I ordered with the lamp. I already reported this more than a week ago. No answer from you and zens refund
René Claude W.
purchased on 11/12/2023
Translated review
1/5
★☆☆☆☆
Very disappointed with the quality. The lamp arrived a little scratched and the cut of the plate leaves a lot to be desired, the cut is not clean in one place. It doesn't look good.
Nathalie M.
purchased on 13/12/2023
Translated review
1/5
★☆☆☆☆
The remote control for changing the light does not work even when the battery is changed.
Charlene C.
purchased on 11/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Very disappointed by this purchase.... Offered for Christmas, the light stand does not work. Impossible to turn it off either manually or with the remote control.... I will ask for a replacement, or a refund...
Jean Francois L.
purchased on 10/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I was never delivered and they won't even refund my money.
Alexandre D.
purchased on 13/12/2023
Translated review
1/5
★☆☆☆☆
I still haven't received anything for christmas
Lucie P.
purchased on 13/12/2023
Translated review
1/5
★☆☆☆☆
The item was damaged
Gaetan T.
purchased on 13/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for this inconvenience, this problem is often due to delivery, if you have any further questions please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for this inconvenience, this problem is often due to delivery, if you have any further questions please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
The parcel has been lost by the relay point
David L.
purchased on 09/12/2023
Translated review
1/5
★☆☆☆☆
The engraving isn't perfect, some parts are missing, and the lamp doesn't sit properly on the base unless you force it really hard. I'm very disappointed.
Colin L.
purchased on 07/12/2023
Translated review
1/5
★☆☆☆☆
Poor-quality photo frame Dubious finish Nice catalog photo Disappointment with the item
Stéphane T.
purchased on 10/12/2023
Translated review
1/5
★☆☆☆☆
Price 80€ for a lamp with speaker defect, the plate scratched, and bad cut and the customer service tells me to use acetone !!!! And for k speaker to send it back at my expense as if I hadn't already paid enough and moreover being limited by my handicap to move. No, frankly, we're disappointed and we'll spread the word. No consideration and mockery. Acetone is magic to the point of repairing missing splinters and removing claws!!!! No consideration, very disappointed!
Claude F.
purchased on 09/12/2023
Translated review
1/5
★☆☆☆☆
Plexiglass scratch
Christian C.
purchased on 09/12/2023
Translated review
1/5
★☆☆☆☆
Delivery charge scam!
Claire B.
purchased on 09/12/2023
Translated review
1/5
★☆☆☆☆
Lamp ordered for Christmas, the plates do not fit in the base.
Laetitia B.
purchased on 09/12/2023
Translated review
1/5
★☆☆☆☆
Very disappointed. I ordered the best model of the tree with 4 photos. Compared to the site I'm very disappointed I expected better, plus a piece of the tree is broken I had to glue it. I hope the person to whom I'm giving the gift won't notice too much. In any case very disappointed, for the price I expected much better!
Sandrine L.
purchased on 07/12/2023
Translated review
1/5
★☆☆☆☆
Disappointed too expensive I was expecting a much larger lamp.
Françoise L.
purchased on 08/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We're sorry that you're not satisfied with your order. Regarding the size of the lamp, we offer 2 different formats, A5 (the smallest) and A4 (the largest). If you have any further questions, please contact us by e-mail at [email protected]. Our customer service will get back to you within 24h/48h and will try to solve your problem as soon as possible.
Best regards,
Céline from Lampephoto.fr
We're sorry that you're not satisfied with your order. Regarding the size of the lamp, we offer 2 different formats, A5 (the smallest) and A4 (the largest). If you have any further questions, please contact us by e-mail at [email protected]. Our customer service will get back to you within 24h/48h and will try to solve your problem as soon as possible.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Lamp very damaged when parcel arrived
Laurence C.
purchased on 07/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I don't have a remote control with the order.
Aurélie L.
purchased on 22/11/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We apologize for this inconvenience. Please contact us at [email protected] so that we can deal with your problem as quickly as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
We apologize for this inconvenience. Please contact us at [email protected] so that we can deal with your problem as quickly as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Superb lamp
Corinne L.
purchased on 13/11/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr