/10
★★★★★
based on 71453 published reviews
★★★★★
based on 71453 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Very disappointed with the soap.I've been ordering since 2019 and for some time now, the soap is translucent brown and the smell is not pleasant. I would no longer recommend it. What's more, I'd already said so but nothing changes.
Katia V.
purchased on 01/08/2023
Translated review1/5
★☆☆☆☆
I am really disappointed with the soaps they are different from before it's been a few years since I use it and you feel a big difference to that fact I will no longer order and I strongly advise against them!!!! No more effectiveness !!!
Kaba T.
purchased on 01/08/2023
Translated review1/5
★☆☆☆☆
I ordered a parcel that was stolen from me. I am waiting for pin-up secret to send me my parcel.
Louise Sabrina F.
purchased on 28/07/2023
Translated review1/5
★☆☆☆☆
Thank you for your follow up, I did receive the pills and had an opportunity to try them.
Abir A.
purchased on 31/07/2023
Translated review1/5
★☆☆☆☆
Order made at the end of July received qq days later a product was missing.apres des démarches et prouver de ma bonne foi.la marque me renvoie le produit manquant en point relais et qd j'y vas pour retirer le colis pas de Colis!!! ou est Il???enquête en cours mais mois j'ai payé et il manque un produit dc pas satisfait.cordialement
Laurence D.
purchased on 28/07/2023
Translated review1/5
★☆☆☆☆
I didn't receive the right products... and they offered to keep them with a discount. I'm still waiting for the refund
Edith D.
purchased on 30/07/2023
Translated review1/5
★☆☆☆☆
I have not received my parcel
Karine M.
purchased on 28/07/2023
Translated review1/5
★☆☆☆☆
I did not receive all the products... Not a serious brand.
Kamelia K.
purchased on 15/07/2023
Translated review1/5
★☆☆☆☆
I'm not happy with this latest purchase, they changed the delivery to a relay point instead of my usual address and it was very difficult for me to collect my order.
Maria Olivia S.
purchased on 25/07/2023
Translated review1/5
★☆☆☆☆
I revised my order with one less soap. It's been over a week since I contacted customer service and I haven't heard anything...
Charlotte G.
purchased on 22/07/2023
Translated review1/5
★☆☆☆☆
I'm still waiting to hear from you about the mist I received instead of the biphase. I am still waiting for the return or a possible return. Sincerely
Clara D.
purchased on 24/07/2023
Translated review1/5
★☆☆☆☆
A customer for years, I am very dissatisfied: the products were delivered to a different relay point from the one requested (10 km from my home) and very late....
Morgane G.
purchased on 21/07/2023
Translated review1/5
★☆☆☆☆
Frankly I'm disgusted I only bought the oil-free moisturizer but when I saw that it had a rating of 8/100 on yuka I quickly stopped using it.
Sarah O.
purchased on 22/07/2023
Translated review1/5
★☆☆☆☆
I've been using the brand for years and the products are top notch. On the other hand, I'm very upset with my last order because it wasn't complete, and what's more, there was supposed to be a brush as a gift, which of course I didn't get either!!!!! And no commercial return. So very unhappy.
Kim K.
purchased on 07/07/2023
Translated review1/5
★☆☆☆☆
Pin up secret products are really good, including the goat's milk soap for acne.
Dominique B.
purchased on 18/07/2023
Translated review1/5
★☆☆☆☆
Nothing received!
Elodie Z.
purchased on 19/07/2023
Translated review1/5
★☆☆☆☆
Hello, as described in a previous email, I received the scrub opened with oil all over my cooos. I was able to save the 2 goat's milk soaps but not their packaging. I'm waiting for a return to get another one.
Emeline M.
purchased on 17/07/2023
Translated review1/5
★☆☆☆☆
I love pin-up products
Sarra B.
purchased on 14/07/2023
Translated review1/5
★☆☆☆☆
I'm very satisfied with your products, but very dissatisfied with your after-sales service, as I received my last order with the missing soap and immediately reported it, but to this day I've had no news of my complaint. That's why I have only one star
Audrey V.
purchased on 14/07/2023
Translated review1/5
★☆☆☆☆
It gives me red marks at the bottom of my face and a dry effect despite the cream, which also burns my face.
Chadaine B.
purchased on 14/07/2023
Translated review