9.3/10
★★★★★
based on 79047 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Unfortunately, my order has not yet arrived

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Nadine S.
purchased on 22/04/2024
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1 /5
★☆☆☆☆

Delivery does not take a few working days as stated, but several weeks.

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Saskia M.
purchased on 24/04/2024
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1 /5
★☆☆☆☆

Since I have been using the soap, my skin has improved so much.

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Bettina K.
purchased on 14/04/2024
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1 /5
★☆☆☆☆

Unfortunately, I didn't tolerate the soap at all. I've never had any problems with my skin, I've always been able to tolerate everything and have never suffered from blemishes or spots. Unfortunately, this is now different after using the cream! I have developed a bad rash and severe blemishes! I am very disappointed.

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Charlotte A.
purchased on 10/04/2024
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1 /5
★☆☆☆☆

Got the wrong article.

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Gordana K.
purchased on 07/04/2024
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1 /5
★☆☆☆☆

Not satisfied at all

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Hatice A.
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1 /5
★☆☆☆☆

Goods from the order never arrived. No response to e-mails! What a mess! Fraud!!! Never got my money back

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Marlene E.
purchased on 09/02/2024
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1 /5
★☆☆☆☆

Unfortunately, I allowed myself to be influenced by my purchase. A check of the ingredients revealed the following: oxybenzone (benzophenone-3) damages corals and has therefore already been banned in some countries. It also affects the hormone system. Chlorphenesin is considered allergenic, cell-damaging and carcinogenic. Unfortunately, there was no way to return the unopened product. Can only advise against it!

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Jarna K.
purchased on 07/03/2024
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1 /5
★☆☆☆☆

No, I ordered something and wanted to send it back, but I have to pay the costs myself!!!

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Kesha H.
purchased on 07/03/2024
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1 /5
★☆☆☆☆

Customer support does not write me back. My cream has arrived leaking.

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Nico Z.
purchased on 07/03/2024
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1 /5
★☆☆☆☆

Shipping catastrophe . After several inquiries a replacement delivery was arranged. Nevertheless, goods in unusable condition .

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Jessica S.
purchased on 26/12/2023
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1 /5
★☆☆☆☆

I didn't get the precious cream.

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Justine E.
purchased on 10/02/2024
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1 /5
★☆☆☆☆

Good product but, as reported to customer service, the bottle of gentle exfoliant I received did not work, I had to open the bottle to remove the product.

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Amelie A.
purchased on 09/02/2024
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1 /5
★☆☆☆☆

I ordered them before, maybe 3 years ago, and they suited me fine. I don't know what you've changed, but maybe my face gets hot as soon as I put it on, so I had to stop using it.

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Stéphanie F.
purchased on 09/02/2024
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1 /5
★☆☆☆☆

Very satisfied Effectiveness++ Very satisfied

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Laurence M.
purchased on 10/02/2024
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1 /5
★☆☆☆☆

At the top

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Aïcha M.
purchased on 10/02/2024
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1 /5
★☆☆☆☆

Unfortunately, my package never arrived

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Luisa L.
purchased on 27/01/2024
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1 /5
★☆☆☆☆

Order received empty it's been 2 weeks I'm waiting for someone to get back to me

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Aurélien L.
purchased on 06/02/2024
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1 /5
★☆☆☆☆

I did not receive the article

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Emilie G.
purchased on 06/02/2024
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1 /5
★☆☆☆☆

No stars! I've been waiting for my parcel since February 6th!

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Celine D.
purchased on 08/02/2024
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1 /5
★☆☆☆☆

Incomplete order

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Laurence S.
purchased on 07/02/2024
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1 /5
★☆☆☆☆

Order never received

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Marine C.
purchased on 05/02/2024
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1 /5
★☆☆☆☆

I'm not satisfied, I'm missing an article. I've reported it, but no action yet.

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Lise L.
purchased on 02/02/2024
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1 /5
★☆☆☆☆

Fast delivery

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Gabriele K.
purchased on 05/02/2024
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1 /5
★☆☆☆☆

Very expensive products in the end my skin burns I do not recommend at all on the contrary strongly avoid

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Julie D.
purchased on 05/02/2024
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1 /5
★☆☆☆☆

Great, very good product ❤️

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Annie C.
purchased on 03/02/2024
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1 /5
★☆☆☆☆

I did not receive my order

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Mallaury B.
purchased on 03/02/2024
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1 /5
★☆☆☆☆

Cream that burns my face, disappointed considering the price of the products I would not recommend.

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Joanna R.
purchased on 03/02/2024
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1 /5
★☆☆☆☆

Very good products that I have been taking for années♥️

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Valerie C.
purchased on 02/02/2024
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1 /5
★☆☆☆☆

My parcel never arrived. Unfortunately, the handling was miserable. Great products, when they arrive. I have not ordered since then

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Nicole S.
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1 /5
★☆☆☆☆

Bad products received due to a lack of knowledge on my part and despite the email sent, no reply as to how to proceed.

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Alexandra M.
purchased on 01/02/2024
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1 /5
★☆☆☆☆

I haven't received my parcel, what a shame!

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Akim N.
purchased on 01/02/2024
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1 /5
★☆☆☆☆

My parcel did not arrive. Despite several emails about tracking, I didn't receive any. Instead, I was told to wait 30 days for the tracking request. After 2 months I would get my goods but only if I pay for postage again!!!! The customer service is outrageous.

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Patricia J.
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1 /5
★☆☆☆☆

Order not received ...

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Ondine V.
purchased on 30/01/2024
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1 /5
★☆☆☆☆

The products I give 5 stars but order would be better with invoice with bank transfer

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Nelli H.
purchased on 31/01/2024
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1 /5
★☆☆☆☆

Zero customer service. Shipment not received.

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Sarah F.
purchased on 31/01/2024
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1 /5
★☆☆☆☆

I totally advise against it! I ordered a complete pack. The soap doesn't work at all, it dries out the skin. The worst is the cream which, when I apply it, causes an unpleasant tingling sensation. I'm extremely disappointed... I strongly advise against using this product. I've decided to stop using the products...

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Eudoxia M.
purchased on 29/01/2024
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1 /5
★☆☆☆☆

I have not received my package!

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Angela H.
purchased on 25/01/2024
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1 /5
★☆☆☆☆

A product I ordered was not sent to me and it was only after a long discussion that customer service either wanted to give me my money back or deliver the product I had ordered. I find that quite exhausting and also dubious.

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Anne-katrin H.
purchased on 22/01/2024
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1 /5
★☆☆☆☆

The soap burns the eyes and makes the skin dry 🙁

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Jessica K.
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