Reviews Pinup Secret

Unfortunately, my package never arrived

Order received empty it's been 2 weeks I'm waiting for someone to get back to me

I did not receive the article

No stars! I've been waiting for my parcel since February 6th!

Incomplete order

Order never received

I'm not satisfied, I'm missing an article. I've reported it, but no action yet.

Fast delivery

Very expensive products in the end my skin burns I do not recommend at all on the contrary strongly avoid

Great, very good product ❤️

I did not receive my order

Cream that burns my face, disappointed considering the price of the products I would not recommend.

Very good products that I have been taking for années♥️

My parcel never arrived. Unfortunately, the handling was miserable. Great products, when they arrive. I have not ordered since then

Bad products received due to a lack of knowledge on my part and despite the email sent, no reply as to how to proceed.

I haven't received my parcel, what a shame!

My parcel did not arrive. Despite several emails about tracking, I didn't receive any. Instead, I was told to wait 30 days for the tracking request. After 2 months I would get my goods but only if I pay for postage again!!!! The customer service is outrageous.

Order not received ...

The products I give 5 stars but order would be better with invoice with bank transfer

Zero customer service. Shipment not received.

I totally advise against it! I ordered a complete pack. The soap doesn't work at all, it dries out the skin. The worst is the cream which, when I apply it, causes an unpleasant tingling sensation. I'm extremely disappointed... I strongly advise against using this product. I've decided to stop using the products...

I have not received my package!

A product I ordered was not sent to me and it was only after a long discussion that customer service either wanted to give me my money back or deliver the product I had ordered. I find that quite exhausting and also dubious.

The soap burns the eyes and makes the skin dry 🙁

Unfortunately, the peeling and the soap have the opposite effect. I got the worst pimples!

I have been waiting for the goods for over a month now. According to customer service, a new delivery can only be made after the whereabouts of the goods have been clarified. I have to wait another 30 days for this. Absolutely no customer-oriented service. Too bad

Absolute disaster. 2 orders within 4 weeks that have not arrived. Absolutely incompetent customer service, very poor communication by Pin Up with Klarna. I don't order anything there anymore, I'm still waiting for feedback from my order, placed on 15.12.23 Nobody knows where it is, I'm curious if I'll get my money back.

Absolute disaster!!! Poor customer service, I would absolutely advise against it!

Shitty!!!! Sevice is the purest crap .... actually zero stars, but does not work

Unfortunately, the formula has been changed. Even with the cream, the soap dries out my face too much. Too bad, because it was simply great with the old formula.

They deliver opened products. The handling of the complaint ,VERY BAD. Never order again!!!!

Order bad.

I would never order again! Customer service is so miserable I waited 11 weeks for my refund. I had to write 10 emails and still got no answer. Never again

Two times in a row no parcel received and ended up with something else in the parcel than ordered. The service did not help and the costs for reshipping to the address had to be paid by the customer when ordering again.

I never received my order.

Unfortunately, it did more harm to my skin than good. I thought an initial aggravation was normal but after 3 weeks I had severe acne from the soap although I had no problems with it before. Unfortunately, money was wasted

No stars earned. No tracking number communicated, then I should pay the shipping again because it was at the dpd store for 10 days, but I didn't know when it would arrive there... only French websites indicated on request. Bad bad bad!!! Bad service. I will never order there again

The customer service is outrageous, I had to wait over a month for my package and then had to pick it up myself. Never again

No delivery to the specified address

Smells good and also gets nice and foamy. No better result. Unfortunately very expensive.