/10
★★★★★
based on 78431 reviews published
★★★★★
based on 78431 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Tres satisfaite c'est toujours un plaisir de commander chez vous
Stéphanie L.
purchased on 29/06/2024
Translated review
1
/5
★☆☆☆☆
I would like to send the soap back but get no reply
Kimberley K.
purchased on 28/06/2024
Translated review
1
/5
★☆☆☆☆
I did not receive my order an incident has been opened, pending
Alexandra D.
purchased on 28/06/2024
Translated review
1
/5
★☆☆☆☆
Never received my order
Leonie E.
purchased on 29/06/2024
Translated review
1
/5
★☆☆☆☆
I have not received my goods.
Linda W.
purchased on 30/06/2024
Translated review
1
/5
★☆☆☆☆
Poor customer service, does not get in touch after defective order
Nadine E.
purchased on 29/06/2024
Translated review
1
/5
★☆☆☆☆
I have not received my order
Marwa A.
purchased on 01/07/2024
Translated review
1
/5
★☆☆☆☆
Incomplete order missing 1 item for 3 weeks no news.....
Christelle R.
purchased on 26/06/2024
Translated review
1
/5
★☆☆☆☆
I tested the peeling cream on my face and those of my 2 teenagers... no effect. Just a viscous cream and it's all useless.
Caroline B.
purchased on 27/06/2024
Translated review
1
/5
★☆☆☆☆
The promise: product offered with delivery costs only; the so-called delivered order never arrived and the only response is "we'll ask the carrier"....
Flore B.
purchased on 26/06/2024
Translated review
1
/5
★☆☆☆☆
Error between what I ordered and what I received. return made but no news....
Soizick L.
purchased on 25/06/2024
Translated review
1
/5
★☆☆☆☆
Order has not yet arrived.
Sandra G.
purchased on 23/06/2024
Translated review
1
/5
★☆☆☆☆
Super shampoo and mask
Danielle D.
purchased on 22/06/2024
Translated review
1
/5
★☆☆☆☆
Products make my face itch
Priscille C.
purchased on 23/06/2024
Translated review
1
/5
★☆☆☆☆
It has still not arrived. There has been no response to inquiries.
Nadine M.
purchased on 23/06/2024
Translated review
1
/5
★☆☆☆☆
0 service it is null I received false order and I send several émail but no answer. This is very bad. I don't recommend
Nawras H.
purchased on 23/06/2024
Translated review
1
/5
★☆☆☆☆
I never received my order
Mo-aydah T.
purchased on 23/06/2024
Translated review
1
/5
★☆☆☆☆
Unfortunately, my order never arrived and was not deposited in the drop-off store. I would still like to have the goat's milk soap that I ordered twice. The rating only applies to the shipping as the product never arrived.
Marika S.
purchased on 23/06/2024
Translated review
1
/5
★☆☆☆☆
I went to my bookseller and the package is gone. Can you please send it back? I was not told at the outset that my parcel was there, even though I had given my contact details. I usually receive an e-mail with a parcel number.
Nancy V.
purchased on 20/06/2024
Translated review
1
/5
★☆☆☆☆
No order confirmation, no delivery or shipping confirmation, this query is the first email I receive, unfortunately. Due to the delay, I also somehow no longer have the gift (SECRET BOOSTER D'ECLAT), which was unfortunately simply missing. I think the soap is really great, but the whole process was very chaotic and confusing.
Maribell F.
purchased on 13/06/2024
Translated review
1
/5
★☆☆☆☆
Not yet received
Catherine H.
purchased on 20/06/2024
Translated review
1
/5
★☆☆☆☆
My name was incorrectly labeled on the parcel by the manufacturer. The goods never arrived because, according to the parcel carrier, they could not be delivered. Customer service is a disaster. I get neither feedback nor my money back.
Hanna J.
purchased on 19/06/2024
Translated review
1
/5
★☆☆☆☆
The mask is not great for dry hair
Sandrine L.
purchased on 18/06/2024
Translated review
1
/5
★☆☆☆☆
Top product, catastrophic customer support
Thomas E.
purchased on 02/06/2024
Translated review
1
/5
★☆☆☆☆
My order has not arrived
Viktoria H.
purchased on 31/05/2024
Translated review
1
/5
★☆☆☆☆
Unfortunately, I get a rash from the soap and it burns my eyes
Ivonne S.
purchased on 25/05/2024
Translated review
1
/5
★☆☆☆☆
Ineffective product
Wiem A.
purchased on 15/06/2024
Translated review
1
/5
★☆☆☆☆
No message to inform you that the parcel has arrived at the relay point
Medina K.
purchased on 13/06/2024
Translated review
1
/5
★☆☆☆☆
Sent to collection point instead of address
Elena K.
purchased on 12/06/2024
Translated review
1
/5
★☆☆☆☆
Absolutely poor customer service. Friendly but only accommodating after discussion (although the fault lay with PinUp Secret . Too bad, I have liked the soap very much for a long time .
Sarah L.
purchased on 11/06/2024
Translated review