/10
★★★★★
based on 77646 reviews published
★★★★★
based on 77646 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Not yet received
Catherine H.
purchased on 20/06/2024
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1
/5
★☆☆☆☆
My name was incorrectly labeled on the parcel by the manufacturer. The goods never arrived because, according to the parcel carrier, they could not be delivered. Customer service is a disaster. I get neither feedback nor my money back.
Hanna J.
purchased on 19/06/2024
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1
/5
★☆☆☆☆
The mask is not great for dry hair
Sandrine L.
purchased on 18/06/2024
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1
/5
★☆☆☆☆
Top product, catastrophic customer support
Thomas E.
purchased on 02/06/2024
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1
/5
★☆☆☆☆
My order has not arrived
Viktoria H.
purchased on 31/05/2024
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1
/5
★☆☆☆☆
Unfortunately, I get a rash from the soap and it burns my eyes
Ivonne S.
purchased on 25/05/2024
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1
/5
★☆☆☆☆
Ineffective product
Wiem A.
purchased on 15/06/2024
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1
/5
★☆☆☆☆
No message to inform you that the parcel has arrived at the relay point
Medina K.
purchased on 13/06/2024
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1
/5
★☆☆☆☆
Sent to collection point instead of address
Elena K.
purchased on 12/06/2024
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1
/5
★☆☆☆☆
Absolutely poor customer service. Friendly but only accommodating after discussion (although the fault lay with PinUp Secret . Too bad, I have liked the soap very much for a long time .
Sarah L.
purchased on 11/06/2024
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1
/5
★☆☆☆☆
I have overly sensitive skin and the pin up products dried out my face even more, pulling at my skin and causing an allergic reaction with pimples, whereas my skin is normally smooth and soft, just a little dry on rare occasions.
Chloe R.
purchased on 09/06/2024
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1
/5
★☆☆☆☆
Null
Ramzi H.
purchased on 08/06/2024
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1
/5
★☆☆☆☆
I've been using Pin un Secret for many months now and I'm very satisfied. I recommend +++ I'm 56 and the products (soap, scrub, etc.) meet my expectations.
Sandrine A.
purchased on 05/06/2024
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1
/5
★☆☆☆☆
I have not received my parcel!
Mairam T.
purchased on 06/06/2024
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1
/5
★☆☆☆☆
I am very disappointed my parcel did not contain all the product commender and I could not make anything hear with your mark I will not recommend because I estimate that me disappointed customer and swindled I could at least claim with a gesture or a refunding or the sending of the missing product (creme without oil and the rose mist) here thus not satisfied at all!
Isabelle M.
purchased on 05/06/2024
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1
/5
★☆☆☆☆
I ordered a set of 5 items and have only received 2, 1 of which I did not order. Still waiting for a reply from customer service.
Jessica A.
purchased on 05/06/2024
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1
/5
★☆☆☆☆
I didn't receive it 🙁
Elaine W.
purchased on 31/05/2024
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1
/5
★☆☆☆☆
Incomplete delivery received
U. M.
purchased on 02/06/2024
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1
/5
★☆☆☆☆
When ordering, a product was forgotten. No action was taken by Pin-up secret despite multiple complaints by e-mail and phone call.
Maracé S.
purchased on 26/05/2024
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1
/5
★☆☆☆☆
I did not receive my order
Amel B.
purchased on 30/05/2024
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1
/5
★☆☆☆☆
The package has not arrived.
Irina B.
purchased on 27/05/2024
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1
/5
★☆☆☆☆
I'm not happy
Md Sakandar S.
purchased on 29/05/2024
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1
/5
★☆☆☆☆
I cannot enter my address and the shipment is delivered to a store in another town. With poor opening hours and I'm at home in a wheelchair. This is incomprehensible to me. I may be able to get help this way.
Marianne O.
purchased on 29/05/2024
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1
/5
★☆☆☆☆
Hello, I am not satisfied. Very disappointed with customer service and delivery. You changed the pick-up location to 45 minutes from my home without even warning me. Then my order was cancelled because I placed two orders with the same postal address. There was an order for me with the boost soap and an order for my sister with the boost soap. We have the same postal address!!!!
Estelle D.
purchased on 23/05/2024
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1
/5
★☆☆☆☆
I did not receive the product I ordered and was only offered a discount on my next order. I would like my money back! No response to further messages, very annoying! Must have been the last order!
Ramona H.
purchased on 27/05/2024
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1
/5
★☆☆☆☆
Very poor service, paid and received no goods. Still no refund so far!!!! Will never order there again.
Claudia M.
purchased on 23/04/2024
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1
/5
★☆☆☆☆
Package still not received.
Marthe M.
purchased on 23/05/2024
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1
/5
★☆☆☆☆
I still haven't received my order
Alamgir K.
purchased on 23/05/2024
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1
/5
★☆☆☆☆
Reactions to products appearance of stains
Mandie S.
purchased on 23/05/2024
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1
/5
★☆☆☆☆
I had a reaction to the soap... red patches appeared on my face... I think it's a shame to scare customers by sending them a micro-sample of soap for 4€20... especially since I had a reaction... never again!
Sarah B.
purchased on 22/05/2024
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