/10
★★★★★
based on 70293 published reviews
★★★★★
based on 70293 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I'm not happy with this latest purchase, they changed the delivery to a relay point instead of my usual address and it was very difficult for me to collect my order.
Maria Olivia S.
purchased on 25/07/2023
Translated review1/5
★☆☆☆☆
I revised my order with one less soap. It's been over a week since I contacted customer service and I haven't heard anything...
Charlotte G.
purchased on 22/07/2023
Translated review1/5
★☆☆☆☆
I'm still waiting to hear from you about the mist I received instead of the biphase. I am still waiting for the return or a possible return. Sincerely
Clara D.
purchased on 24/07/2023
Translated review1/5
★☆☆☆☆
A customer for years, I am very dissatisfied: the products were delivered to a different relay point from the one requested (10 km from my home) and very late....
Morgane G.
purchased on 21/07/2023
Translated review1/5
★☆☆☆☆
Frankly I'm disgusted I only bought the oil-free moisturizer but when I saw that it had a rating of 8/100 on yuka I quickly stopped using it.
Sarah O.
purchased on 22/07/2023
Translated review1/5
★☆☆☆☆
I've been using the brand for years and the products are top notch. On the other hand, I'm very upset with my last order because it wasn't complete, and what's more, there was supposed to be a brush as a gift, which of course I didn't get either!!!!! And no commercial return. So very unhappy.
Kim K.
purchased on 07/07/2023
Translated review1/5
★☆☆☆☆
Pin up secret products are really good, including the goat's milk soap for acne.
Dominique B.
purchased on 18/07/2023
Translated review1/5
★☆☆☆☆
Nothing received!
Elodie Z.
purchased on 19/07/2023
Translated review1/5
★☆☆☆☆
Hello, as described in a previous email, I received the scrub opened with oil all over my cooos. I was able to save the 2 goat's milk soaps but not their packaging. I'm waiting for a return to get another one.
Emeline M.
purchased on 17/07/2023
Translated review1/5
★☆☆☆☆
I love pin-up products
Sarra B.
purchased on 14/07/2023
Translated review1/5
★☆☆☆☆
I'm very satisfied with your products, but very dissatisfied with your after-sales service, as I received my last order with the missing soap and immediately reported it, but to this day I've had no news of my complaint. That's why I have only one star
Audrey V.
purchased on 14/07/2023
Translated review1/5
★☆☆☆☆
It gives me red marks at the bottom of my face and a dry effect despite the cream, which also burns my face.
Chadaine B.
purchased on 14/07/2023
Translated review1/5
★☆☆☆☆
Order received halfway
Anissa B.
purchased on 13/07/2023
Translated review1/5
★☆☆☆☆
Products more expensive than elsewhere, even though we're on the official website.
Cindy C.
purchased on 15/07/2023
Translated review1/5
★☆☆☆☆
I received an unsealed product that was opened and therefore unhygienic. I was refused a refund
Rym G.
purchased on 14/07/2023
Translated review1/5
★☆☆☆☆
The texture of the soap I've been ordering for a long time has changed and no longer works as a mask.
Laure M.
purchased on 13/07/2023
Translated review1/5
★☆☆☆☆
I still haven't received my parcel.
Pauline G.
purchased on 12/07/2023
Translated review1/5
★☆☆☆☆
I'm missing 2 free soaps as specified at the time of purchase.
Aurore B.
purchased on 09/07/2023
Translated review1/5
★☆☆☆☆
Package not received....😡
Ingrid J.
purchased on 08/07/2023
Translated review1/5
★☆☆☆☆
My order arrived and was reshipped without me having had time to pick it up.
Malika B.
purchased on 09/07/2023
Translated review