/10
★★★★★
based on 70294 published reviews
★★★★★
based on 70294 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I'm not satisfied because on the site I paid over 30€ and the next day I went to the local pharmacy and to my great surprise they were selling your products for half the price (15€ for your soap instead of 32 on your site).
Fatima B.
purchased on 20/09/2023
Translated review1/5
★☆☆☆☆
Error when receiving the parcel, wrong items received. The after-sales service asks for the items to be returned so that they can be sent to another person. The hygiene is more than regrettable and not worthy of a cosmetics brand.
Emilie L.
purchased on 19/09/2023
Translated review1/5
★☆☆☆☆
Very satisfied
Yousra B.
purchased on 17/09/2023
Translated review1/5
★☆☆☆☆
Hello, I'm disappointed by my purchase. My daughter, who has mild acne until now, has been using the soap for a week and it's been a disaster. She has many more pimples than usual, and they are inflammatory pimples. Her face is unrecognizable. I don't understand why this soap is supposed to reduce pimples. I don't recommend it at all.
Linda D.
purchased on 13/09/2023
Translated review1/5
★☆☆☆☆
I didn't have time to look for my parcel.
Sandrina L.
purchased on 14/09/2023
Translated review1/5
★☆☆☆☆
I ordered 2 items and only received one. I'm still waiting for a response from customer service... I'm usually satisfied...
Benedicte D.
purchased on 13/09/2023
Translated review1/5
★☆☆☆☆
I have not received my order in full and have been waiting for the return for over a week.
Isabelle D.
purchased on 13/09/2023
Translated review1/5
★☆☆☆☆
I never received the package
Sandra B.
purchased on 11/09/2023
Translated review1/5
★☆☆☆☆
I placed an order and never received my package. I received an email to say it was in my mailbox, but nothing was inside...
Justine R.
purchased on 07/09/2023
Translated review1/5
★☆☆☆☆
Very disappointed with the after-sales service: order placed on September 6, still not received today the parcels are resent to the sender that makes twice. and the after-sales service, sends only automatic messages does not answer the other questions. I've been a customer for 5 years
Jeanne B.
purchased on 06/09/2023
Translated review1/5
★☆☆☆☆
The soap has changed its smell, it's not at all like before.
Caroline C.
purchased on 05/09/2023
Translated review1/5
★☆☆☆☆
Disappointing product. I used it for 5 days because I had a rash ++ and my skin was becoming very sensitive and painful. After stopping using the soap, the pimples faded and my skin was less sensitive. The soap also had an unpleasant smell. Bad experience for me.
Gwenaëlle C.
purchased on 05/09/2023
Translated review1/5
★☆☆☆☆
I have not received my order
Bintougbe L.
purchased on 04/09/2023
Translated review1/5
★☆☆☆☆
I still haven't received my parcel, I send emails but I get no answer.
Britanie D.
purchased on 29/08/2023
Translated review1/5
★☆☆☆☆
PACKAGE INCOMPLETE ... NO RESPONSE FROM CUSTOMER SERVICE...
Pirard S.
purchased on 04/09/2023
Translated review1/5
★☆☆☆☆
I was supposed to have a brush offered with the 2 soaps but I didn't receive it 😰
Sophie D.
purchased on 26/08/2023
Translated review1/5
★☆☆☆☆
Mediocre brand that stung my skin and gave me pimples when I never had any .
Halima B.
purchased on 25/08/2023
Translated review1/5
★☆☆☆☆
Missing an article
Ilham E.
purchased on 21/08/2023
Translated review1/5
★☆☆☆☆
Barely opened one application and the tip of the pen fell off. Very disappointed
Muriel L.
purchased on 19/08/2023
Translated review1/5
★☆☆☆☆
I never received my parcel, I don't know where it is, it's been 15 days since I should have received it. When I call, they tell me to be patient, but after waiting and waiting, I wouldn't recommend them any more unless I change carrier, which today is Chronopost, who are to be avoided.
Nabila B.
purchased on 17/08/2023
Translated review