/10
★★★★★
based on 77512 reviews published
★★★★★
based on 77512 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very happy with the products but very disappointed with the customer service. I had a problem on my order because the point of delivery to recover. My order was on vacation afterwards. I contacted customer service by e-mail, but never got a reply... That's a shame!
Soléna G.
purchased on 07/08/2024
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1
/5
★☆☆☆☆
I have not received my order.
Seham E.
purchased on 07/08/2024
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1
/5
★☆☆☆☆
Unfortunately, I don't like the product at all
Swetlana K.
purchased on 06/08/2024
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1
/5
★☆☆☆☆
Order not received!
Marjolaine G.
purchased on 06/08/2024
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1
/5
★☆☆☆☆
I have not received my order but have been sent the wrong package. I haven't heard from support for a week, no one has responded.
Charlotte P.
purchased on 06/08/2024
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1
/5
★☆☆☆☆
Very small product for its price
Deborah N.
purchased on 02/08/2024
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1
/5
★☆☆☆☆
The goods I ordered and paid for in advance have not been delivered. I have been told for 3 weeks that the goods are in transit. Customer service does not get back to me. Absolutely dubious behavior.
Yvonne W.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
Delivery took too long
Diez E.
purchased on 02/08/2024
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1
/5
★☆☆☆☆
Unfortunately, the goods have not yet arrived. And no one has contacted me either.... Unfortunately, I cannot give a positive rating.
Sarah M.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
Out of the 3 products I received, I'm disappointed with 2 of them, as they leave a greasy film on my skin that I don't like at all.
Aurelie S.
purchased on 30/07/2024
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1
/5
★☆☆☆☆
Has not had the promised effect.
Sarah O.
purchased on 31/07/2024
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1
/5
★☆☆☆☆
With the code I was supposed to receive a free make-up remover but I didn't.
Sarah R.
purchased on 29/07/2024
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1
/5
★☆☆☆☆
Unfortunately, my order has still not arrived after a month.
Tamara F.
purchased on 29/06/2024
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1
/5
★☆☆☆☆
I have not received my parcel. Is this normal?
Emilie V.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
I have not received my order... where is it ?
Clarin M.
purchased on 18/07/2024
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1
/5
★☆☆☆☆
Order never received despite complaint ...
Clarisse B.
purchased on 06/07/2024
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1
/5
★☆☆☆☆
Parcel delivered to parcel store despite giving our address for shipping. Parcel store closed could not pick up parcel now I was told in an e-mail parcel was not picked up will be sent back and we should pay the new shipping so that the package can be sent again. The whole thing is very questionable.
Najat F.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
The parcel hasn't arrived yet and the status at chronopost hasn't changed for days!!!! In addition, shipping is expensive and even more expensive if you order directly to your home! Not possible these days! I really hope that the parcel arrives at all!
Nicole D.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
No, because I ordered 2 hair care products and received only one😞😞
Jannet C.
purchased on 23/07/2024
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1
/5
★☆☆☆☆
😃👍👍
Sabrina W.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
Very disappointed,doesn't lather well...I've got pimples and my skin has become ugly since I used skin care.my skin isn't soft,so I'm going to stick with my old natural goat's milk soap which suited me much better.
Nathalie D.
purchased on 19/07/2024
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1
/5
★☆☆☆☆
I simply didn't receive it, nobody said anything about it because according to DHL it was delivered to the "mailbox" I have NOTHING in the mailbox and was at home all day that day waiting.
Arabella R.
purchased on 18/07/2024
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1
/5
★☆☆☆☆
Unfortunately, I have not yet received a refund for my return, despite my request to take care of it.
Alina S.
purchased on 11/07/2024
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1
/5
★☆☆☆☆
Ordered two goat's milk soaps, received only one and never heard from customer service again. Thank you Pin Up Secret!
Céline V.
purchased on 19/07/2024
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1
/5
★☆☆☆☆
I did not get the product offered with my order
Soraya C.
purchased on 19/07/2024
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1
/5
★☆☆☆☆
Item not received, weeks since I ordered
Samantha H.
purchased on 28/06/2024
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1
/5
★☆☆☆☆
I have received an incorrect order
Jana K.
purchased on 17/07/2024
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1
/5
★☆☆☆☆
Big burn with soap.... Not satisfied
Delphine Q.
purchased on 16/07/2024
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1
/5
★☆☆☆☆
I have not received my order
Nilay C.
purchased on 26/06/2024
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1
/5
★☆☆☆☆
The soap doesn't leave my skin feeling good and unfortunately it doesn't completely remove all the dirt and make-up. I have to go over it with another cleanser afterwards and that doesn't make sense for me. Unfortunately, I can't understand the hype and can't use it🙁
Vanessa B.
purchased on 16/07/2024
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