/10
★★★★★
based on 76863 reviews published
★★★★★
based on 76863 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The products I give 5 stars but order would be better with invoice with bank transfer
Nelli H.
purchased on 31/01/2024
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1
/5
★☆☆☆☆
Zero customer service. Shipment not received.
Sarah F.
purchased on 31/01/2024
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1
/5
★☆☆☆☆
I totally advise against it! I ordered a complete pack. The soap doesn't work at all, it dries out the skin. The worst is the cream which, when I apply it, causes an unpleasant tingling sensation. I'm extremely disappointed... I strongly advise against using this product. I've decided to stop using the products...
Eudoxia M.
purchased on 29/01/2024
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1
/5
★☆☆☆☆
I have not received my package!
Angela H.
purchased on 25/01/2024
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1
/5
★☆☆☆☆
A product I ordered was not sent to me and it was only after a long discussion that customer service either wanted to give me my money back or deliver the product I had ordered. I find that quite exhausting and also dubious.
Anne-katrin H.
purchased on 22/01/2024
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1
/5
★☆☆☆☆
The soap burns the eyes and makes the skin dry 🙁
Jessica K.
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1
/5
★☆☆☆☆
Unfortunately, the peeling and the soap have the opposite effect. I got the worst pimples!
Kim J.
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1
/5
★☆☆☆☆
I have been waiting for the goods for over a month now. According to customer service, a new delivery can only be made after the whereabouts of the goods have been clarified. I have to wait another 30 days for this. Absolutely no customer-oriented service. Too bad
Pia H.
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1
/5
★☆☆☆☆
Absolute disaster. 2 orders within 4 weeks that have not arrived. Absolutely incompetent customer service, very poor communication by Pin Up with Klarna. I don't order anything there anymore, I'm still waiting for feedback from my order, placed on 15.12.23 Nobody knows where it is, I'm curious if I'll get my money back.
Mijanou S.
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1
/5
★☆☆☆☆
Absolute disaster!!! Poor customer service, I would absolutely advise against it!
Nicole H.
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1
/5
★☆☆☆☆
Shitty!!!! Sevice is the purest crap .... actually zero stars, but does not work
Melanie K.
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1
/5
★☆☆☆☆
Unfortunately, the formula has been changed. Even with the cream, the soap dries out my face too much. Too bad, because it was simply great with the old formula.
Sarah Helena R.
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1
/5
★☆☆☆☆
They deliver opened products. The handling of the complaint ,VERY BAD. Never order again!!!!
Christa C.
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1
/5
★☆☆☆☆
Order bad.
Elfi N.
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1
/5
★☆☆☆☆
I would never order again! Customer service is so miserable I waited 11 weeks for my refund. I had to write 10 emails and still got no answer. Never again
Julia K.
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1
/5
★☆☆☆☆
Two times in a row no parcel received and ended up with something else in the parcel than ordered. The service did not help and the costs for reshipping to the address had to be paid by the customer when ordering again.
Rebecca A.
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1
/5
★☆☆☆☆
I never received my order.
Sina S.
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1
/5
★☆☆☆☆
Unfortunately, it did more harm to my skin than good. I thought an initial aggravation was normal but after 3 weeks I had severe acne from the soap although I had no problems with it before. Unfortunately, money was wasted
Gina B.
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1
/5
★☆☆☆☆
No stars earned. No tracking number communicated, then I should pay the shipping again because it was at the dpd store for 10 days, but I didn't know when it would arrive there... only French websites indicated on request. Bad bad bad!!! Bad service. I will never order there again
Alina L.
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1
/5
★☆☆☆☆
The customer service is outrageous, I had to wait over a month for my package and then had to pick it up myself. Never again
Julia O.
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1
/5
★☆☆☆☆
No delivery to the specified address
Flo B.
purchased on 13/01/2024
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1
/5
★☆☆☆☆
Smells good and also gets nice and foamy. No better result. Unfortunately very expensive.
Lea B.
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1
/5
★☆☆☆☆
Super great skin results, glad to have discovered the Secret range
Daniela K.
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1
/5
★☆☆☆☆
Unfortunately I can't tolerate it. I have allergy pimples every time after using it.
Julia R.
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1
/5
★☆☆☆☆
We paid for 2 soaps and only received 1
Severine B.
purchased on 19/12/2023
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1
/5
★☆☆☆☆
I never received my parcel...
Yona P.
purchased on 18/12/2023
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1
/5
★☆☆☆☆
Very disappointed soap break soap box is cracked
Nadege H.
purchased on 17/12/2023
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1
/5
★☆☆☆☆
I filed a complaint but no news from the site because one of the products arrived half emptied in the packaging.
Nathalie A.
purchased on 17/12/2023
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1
/5
★☆☆☆☆
I took the whole range. Very drying on the skin... including the cream... I expected better.
Samira B.
purchased on 17/12/2023
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1
/5
★☆☆☆☆
I was missing 3products for my delivery I had to call to take pictures and wait for the rest of my order.
Marianne A.
purchased on 14/12/2023
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