Reviews Pinup Secret

I'm not happy with this latest purchase, they changed the delivery to a relay point instead of my usual address and it was very difficult for me to collect my order.

I revised my order with one less soap. It's been over a week since I contacted customer service and I haven't heard anything...

I'm still waiting to hear from you about the mist I received instead of the biphase. I am still waiting for the return or a possible return. Sincerely

A customer for years, I am very dissatisfied: the products were delivered to a different relay point from the one requested (10 km from my home) and very late....

Frankly I'm disgusted I only bought the oil-free moisturizer but when I saw that it had a rating of 8/100 on yuka I quickly stopped using it.

I've been using the brand for years and the products are top notch. On the other hand, I'm very upset with my last order because it wasn't complete, and what's more, there was supposed to be a brush as a gift, which of course I didn't get either!!!!! And no commercial return. So very unhappy.

Pin up secret products are really good, including the goat's milk soap for acne.

Nothing received!

Hello, as described in a previous email, I received the scrub opened with oil all over my cooos. I was able to save the 2 goat's milk soaps but not their packaging. I'm waiting for a return to get another one.

I love pin-up products

I'm very satisfied with your products, but very dissatisfied with your after-sales service, as I received my last order with the missing soap and immediately reported it, but to this day I've had no news of my complaint. That's why I have only one star

It gives me red marks at the bottom of my face and a dry effect despite the cream, which also burns my face.

Order received halfway

Products more expensive than elsewhere, even though we're on the official website.

I received an unsealed product that was opened and therefore unhygienic. I was refused a refund

The texture of the soap I've been ordering for a long time has changed and no longer works as a mask.

I still haven't received my parcel.

I'm missing 2 free soaps as specified at the time of purchase.

Package not received....😡

My order arrived and was reshipped without me having had time to pick it up.

I got a promo code from an influencer for -40% plus a free soap but I didn't get the soap so I'm disappointed, which is a shame because I love your products.

Received 1 soap out of 2 .very disappointed

The soap is in a cardboard box when you look at the ads of the influencers they have a solid box packaging has changed

The brush was missing from my last order. I sent an e-mail to point this out. No reply since.

Thank you

I did not receive the brush that was supposed to come with the 2 face mask soaps.

Null

I did not receive my order in full, I sent several emails but still no return a week later! Really very disappointed!

Defective product and they refuse to refund my money.

I still haven't received my parcel

NO PARCEL TRACKING, RELAY POINT NOT RESPECTED AND I STILL HAVEN'T ORDERED

I never received my package. And no return from you

I haven't received anything yet.

I ordered a set with two soaps + 1 brush. I received only one soap and the brush, I immediately reported the problem, I was asked to send a photo of the products and packaging, I never heard from them again.

👋 I just found the same soaps in a store, and they are bcq cheaper how is that possible???

Having been unable to collect my parcel within a week, it has already been returned to sender. I sincerely hope to be compensated, in which case I will not buy from this site again, with which I am usually satisfied.

My parcel was returned after 7 days, and I didn't get an alert before 24 hours, and I didn't like the fact that your after-sales service told me to pay the return costs again. And normally, parcels are returned after 14 days, so that's it! Have a nice day!

Bonjour je ne suis pas satisfait, ca je n'ai reçu mon colis ???? cdt

I never received my parcel and was not reimbursed.

I'm very disappointed by the price because even on special offer, I found identical products on average €8-10 less... I think it's a shame and gives a bad image.