Reviews Pinup Secret

Order received halfway

Products more expensive than elsewhere, even though we're on the official website.

I received an unsealed product that was opened and therefore unhygienic. I was refused a refund

The texture of the soap I've been ordering for a long time has changed and no longer works as a mask.

I still haven't received my parcel.

I'm missing 2 free soaps as specified at the time of purchase.

Package not received....😡

My order arrived and was reshipped without me having had time to pick it up.

I got a promo code from an influencer for -40% plus a free soap but I didn't get the soap so I'm disappointed, which is a shame because I love your products.

Received 1 soap out of 2 .very disappointed

The soap is in a cardboard box when you look at the ads of the influencers they have a solid box packaging has changed

The brush was missing from my last order. I sent an e-mail to point this out. No reply since.

Thank you

I did not receive the brush that was supposed to come with the 2 face mask soaps.

Null

I did not receive my order in full, I sent several emails but still no return a week later! Really very disappointed!

Defective product and they refuse to refund my money.

I still haven't received my parcel

NO PARCEL TRACKING, RELAY POINT NOT RESPECTED AND I STILL HAVEN'T ORDERED

I never received my package. And no return from you

I haven't received anything yet.

I ordered a set with two soaps + 1 brush. I received only one soap and the brush, I immediately reported the problem, I was asked to send a photo of the products and packaging, I never heard from them again.

👋 I just found the same soaps in a store, and they are bcq cheaper how is that possible???

Having been unable to collect my parcel within a week, it has already been returned to sender. I sincerely hope to be compensated, in which case I will not buy from this site again, with which I am usually satisfied.

My parcel was returned after 7 days, and I didn't get an alert before 24 hours, and I didn't like the fact that your after-sales service told me to pay the return costs again. And normally, parcels are returned after 14 days, so that's it! Have a nice day!

Bonjour je ne suis pas satisfait, ca je n'ai reçu mon colis ???? cdt

I never received my parcel and was not reimbursed.

I'm very disappointed by the price because even on special offer, I found identical products on average €8-10 less... I think it's a shame and gives a bad image.

A very aggressive product for my skin, which became dry after two days, accompanied by small pimples.

I've been using pin up products for 2 weeks now and I haven't seen any results or changes.

M'a fait plein de boutons soap contains coconut oil, which is Comé do, gênes

Order not received

I have not received my parcel at home. It was delivered to 7890 Ellezelles at a relay point and I strongly object to travelling the miles to collect it. The delivery should have been made to 7911 BUISSENAL, Saule Pendu, 6. Thank you for making the necessary arrangements.

Unfortunately, I did not have the opportunity to collect my parcel. It has been returned. Can you send it back to me? If not, will I be reimbursed quickly so that I can place another order?

Disappointed with customer service, I've been buying from them for a few years now, and on my last order I contacted them about a problem with the pump on my cream, which made it unusable. The response from customer service was "there's nothing we can do". They're always busy to sell, but after that, at the price of their products, the least they can do is respect their customers.

The product dries out my skin enormously and therefore inevitably creates excess sebum. This excess of sebum causes me a lot of pimples and blackheads. Maybe that's why I didn't buy your oil-free cream, but I don't think so because my skin is not comedogenic.

I still haven't received my order and you don't answer me when I ask you where my order number 192821 is.

Delivery too expensive

I'm not satisfied

I didn't receive the right product, after complaining I never heard back!