9.3/10
★★★★★
based on 79010 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Unfortunately one of my soap boxes arrived broken at the bottom so it was unusable.

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Carole M.
purchased on 09/12/2022
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1 /5
★☆☆☆☆

I placed my order and then wanted to cancel it within 30 minutes. This was totally impossible. So I sent an email that told me that the package was already being shipped (order dating from just 1 h) I am waiting for the refund that has not yet been made to date,

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Sephora D.
purchased on 12/12/2022
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1 /5
★☆☆☆☆

The package was not complete I do not understand?

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Asma Z.
purchased on 11/12/2022
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1 /5
★☆☆☆☆

Open package

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Sabrina B.
purchased on 11/12/2022
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1 /5
★☆☆☆☆

How dare you ask me for an opinion when you have the wrong address and I have no excuse when it's Christmas and I had to buy another gift in a hurry, so I lost money because of you. Yesterday you contacted me to dare to say that you did not make a mistake with the address but as I said, when we follow the package we see the address and it was not good. Please be aware that since no commercial gesture is made and that you have not urgently found a solution for my daughter's Christmas, I will do what is necessary to defend myself! Via the networks and via test-purchase

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Nathalie D.
purchased on 09/12/2022
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1 /5
★☆☆☆☆

Product received damaged. No response from customer service for 2 weeks regarding my complaint

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Alexandra M.
purchased on 05/12/2022
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1 /5
★☆☆☆☆

Hello, I am waiting to see the result.

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Latifa Z.
purchased on 08/12/2022
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1 /5
★☆☆☆☆

I have not yet seen a good result I hope in the next few days

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Nour B.
purchased on 08/12/2022
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1 /5
★☆☆☆☆

Allergic reaction

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Barbara R.
purchased on 09/12/2022
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1 /5
★☆☆☆☆

I was missing an item in my order and I find that the customer service was not great this time.

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Aurore B.
purchased on 08/12/2022
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1 /5
★☆☆☆☆

It does not work for acne

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Ophelie D.
purchased on 07/12/2022
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1 /5
★☆☆☆☆

I received my parcel with the mist completely empty so I can't give an opinion on the products as I couldn't test them. Sincerely

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Fanny R.
purchased on 02/12/2022
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1 /5
★☆☆☆☆

I am not satisfied at all! I had to receive my initial order in 3 times because of an error in the first two ...

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Anais T.
purchased on 07/12/2022
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1 /5
★☆☆☆☆

After various exchanges following the reception of empty bottles we finally arrived at an agreement! too bad to lose so much time for an error of your share!

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Tiphaine D.
purchased on 02/12/2022
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1 /5
★☆☆☆☆

1st order incomplete, 2nd order still incomplete

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Sandrine L.
purchased on 30/11/2022
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1 /5
★☆☆☆☆

Nil. If I could put 0, I was going to put. I threw out all the products because they made me itch and get more pimples

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Kounady C.
purchased on 04/12/2022
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1 /5
★☆☆☆☆

Disappointed 😞

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Marielle B.
purchased on 05/12/2022
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1 /5
★☆☆☆☆

Never received my order

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Estelle A.
purchased on 04/12/2022
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1 /5
★☆☆☆☆

The soap did nothing but kill my acne and burned my skin. I had to stop after a week..w the oil free cream is very poorly rated on Yuka....c is very disappointing... moreover, I had sent an email to you for return and the 2 goat milk soaps and I never had any answer !

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Vanessa M.
purchased on 25/11/2022
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1 /5
★☆☆☆☆

I am disappointed I am missing a product it was my first order it's not nice!

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Emeline B.
purchased on 01/12/2022
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1 /5
★☆☆☆☆

I discover this product and I have no distance to note it I hope it will bring me satisfaction!

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Nadine M.
purchased on 01/12/2022
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1 /5
★☆☆☆☆

Delivery is much too long and shipping is not free !!!!

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Magali B.
purchased on 26/11/2022
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1 /5
★☆☆☆☆

Disgusted with my purchase, peeling with a dubious consistency, for almost 25€ you have the right to a product that stings and inrinsable. Deserve 0 star

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Ines P.
purchased on 01/12/2022
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1 /5
★☆☆☆☆

Package impossible to receive

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Perrine J.
purchased on 27/11/2022
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1 /5
★☆☆☆☆

Very disappointed because the package arrived the box of soap was broken. ... I had no way to make a claim .....cause of death in my family

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Christina B.
purchased on 27/11/2022
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1 /5
★☆☆☆☆

Not a single percentage regarding the composition

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Isabelle B.
purchased on 26/11/2022
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1 /5
★☆☆☆☆

I did not receive the totality of my order 1 cream received on the 2. 10 days after complaint no return ...

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Morgane B.
purchased on 26/11/2022
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1 /5
★☆☆☆☆

Order arrived late and delivery problem

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Eliane K.
purchased on 26/11/2022
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1 /5
★☆☆☆☆

I tried the product for about 10 days. I had more pimples than usual, then the soap and the cream left my skin very dry and full of white residue on my face. So the products are not great honestly.

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Melisa R.
purchased on 28/11/2022
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1 /5
★☆☆☆☆

I ordered and paid for 2 products and only received one!

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Nathalie V.
purchased on 26/11/2022
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1 /5
★☆☆☆☆

No link to cancel or get a proper refund

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Belkacem B.
purchased on 25/11/2022
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1 /5
★☆☆☆☆

Very good product

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Mohamed C.
purchased on 27/11/2022
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1 /5
★☆☆☆☆

My product was broken and was yellow I had to clean everything and remove some of the cream

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Lyou M.
purchased on 25/11/2022
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1 /5
★☆☆☆☆

There are missing articles and still not taken into account!

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Estelle D.
purchased on 24/11/2022
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1 /5
★☆☆☆☆

No packages

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Sylvie N.
purchased on 23/11/2022
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1 /5
★☆☆☆☆

Received with an empty tube

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Barbara A.
purchased on 22/11/2022
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1 /5
★☆☆☆☆

The products are not adapted to my skin

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Sofia D.
purchased on 23/11/2022
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1 /5
★☆☆☆☆

Cardboard very poorly organized cream half empty inside quite disappointed!!!

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Fanny C.
purchased on 21/11/2022
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1 /5
★☆☆☆☆

The products are good but I received a product where the cap did not hold and where it had already leaked on the edge so disappointed for products at this price

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Stephanie M.
purchased on 21/11/2022
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1 /5
★☆☆☆☆

I'm not satisfied with the makeup remover, I sent an email about it and I'm waiting for an answer

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Déborah S.
purchased on 20/11/2022
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