/10
★★★★★
based on 76837 reviews published
★★★★★
based on 76837 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My product ordered a month ago unfortunately never arrived
Estel N.
purchased on 12/10/2022
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1
/5
★☆☆☆☆
My order was missing a product and no one did anything. I end up paying for a product that I would never have !!!! I am more than disappointed!
Alexandra N.
purchased on 20/10/2022
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1
/5
★☆☆☆☆
Package not received
Christel D.
purchased on 20/10/2022
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1
/5
★☆☆☆☆
Customer service not at all up to par. A package never received, I'm still waiting for my refund.
Lamya B.
purchased on 03/09/2022
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1
/5
★☆☆☆☆
Order not received
Marie-therese M.
purchased on 18/10/2022
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1
/5
★☆☆☆☆
Package arrived soaked. Lotion not screwed on and therefore empty!!! Impossible to find an agreement with Pin Up Secret ... at the price of the lotion very disappointed
Carol G.
purchased on 15/10/2022
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1
/5
★☆☆☆☆
A product was poorly packaged and leaked in the box so it was unusable
Emma G.
purchased on 18/10/2022
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1
/5
★☆☆☆☆
Not satisfied at all with the scrub, but the soap masks very well
Sylvie A.
purchased on 17/10/2022
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1
/5
★☆☆☆☆
Everything went very well, nothing to say, order received quickly
Margo C.
purchased on 14/10/2022
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1
/5
★☆☆☆☆
It worsens instead of helping
Diana S.
purchased on 08/10/2022
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1
/5
★☆☆☆☆
The face peel arrived all dripping, as if it had been opened and used. It was all over the box.
Charlotte A.
purchased on 12/10/2022
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1
/5
★☆☆☆☆
I still haven't received my order
Isabelle N.
purchased on 12/10/2022
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1
/5
★☆☆☆☆
I didn't receive the order...so for the price it's not commercial at all😅
Manon B.
purchased on 08/10/2022
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1
/5
★☆☆☆☆
I am happy with the quality of the product but this is the second time I have ordered. Requested a home delivery and I have to go to the post office to pick up my package directly. Not following a missed passage the site pin-up changes itself the place of delivery without warning me. Knowing that I do not have time in my schedule to go to the post office on their opening hours. It's very unpleasant and it pushes me to look for another brand to take over for my skin care for the next order. It's a real shame.
Manon M.
purchased on 08/10/2022
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1
/5
★☆☆☆☆
I received the order too late. I had to take it with me on a trip. Now useless bought for nothing.
Manel S.
purchased on 07/10/2022
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1
/5
★☆☆☆☆
Very disappointed, I did not receive the products I ordered and no return service
Sarah J.
purchased on 10/10/2022
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1
/5
★☆☆☆☆
Very bad experience with the makeup remover. Almost impossible to use this product. I have contacted your customer service about this.
Joelle R.
purchased on 09/10/2022
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1
/5
★☆☆☆☆
A product arrived open so it was empty there was everywhere instead of sending me another one with photos I was offered a code of 50% for one product or I have to return the other! the empty bottle!
Delphine V.
purchased on 08/10/2022
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1
/5
★☆☆☆☆
After reception, we realized that there was only the soap that was of good composition. Pin up does not want to take back the other 2 ordered. Very disappointed with the service and their return policy. I do not recommend
Solenn D.
purchased on 06/10/2022
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1
/5
★☆☆☆☆
The package received does not correspond to my order.
Corinne A.
purchased on 06/10/2022
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1
/5
★☆☆☆☆
Very fast delivery.
Claudine G.
purchased on 06/10/2022
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1
/5
★☆☆☆☆
Hello, maybe the products work for the other ones, but not for me, I have a lot of plaque on my face.
Olivier M.
purchased on 06/10/2022
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1
/5
★☆☆☆☆
Null
Sghaier S.
purchased on 04/10/2022
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1
/5
★☆☆☆☆
The soap burned my skin after 3 uses
Audrey C.
purchased on 05/10/2022
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1
/5
★☆☆☆☆
Hello, Second time I order from Pinup Secret and I am disappointed. The order tracking indicates that the package has been delivered. However, after checking in the mailbox and with the neighbors, I did not receive my package. Having contacted the delivery service, it informs me that they can not do anything and that I must see it with the seller. It is currently in progress with you, I am waiting for a return after having transmitted the documents. I recommended because I was basically satisfied with my first order, the quality of the products...
Aurélia V.
purchased on 05/10/2022
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1
/5
★☆☆☆☆
Still no news from the survey that is supposed to tell me who my package was delivered to because I did not receive it And no refund
Audrey Y.
purchased on 03/10/2022
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1
/5
★☆☆☆☆
No on 2 products order one receipt
Emmeline L.
purchased on 04/10/2022
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1
/5
★☆☆☆☆
I don't recommend it. Soap far too aggressive for my combination skin. Very disappointed 😞
Amandine B.
purchased on 12/09/2022
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1
/5
★☆☆☆☆
His incredible 😻
Lilya B.
purchased on 30/09/2022
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1
/5
★☆☆☆☆
Order never arrived, I contact the customer service who tells me that they have to wait 14 days! The post office says they didn't get the parcel by pinup, it's going around in circles and I don't have the order that I paid for
Sarah M.
purchased on 29/09/2022
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