9.3/10
★★★★★
based on 78630 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

They forgot a product and they redirect me to the post office which can't do anything...

User icon
Charlene G.
purchased on 25/12/2021
Translated review
1 /5
★☆☆☆☆

Sending the wrong item and customer service not responding

User icon
Vanessa P.
purchased on 25/12/2021
Translated review
1 /5
★☆☆☆☆

Too aggressive for my skin I don't use it anymore... I opted for a soap and its snail creams for wrinkles and marks...

User icon
Maria H.
purchased on 21/12/2021
Translated review
1 /5
★☆☆☆☆

At the moment I have very dry skin since I started using it and I have small red patches that appear ....

User icon
Marie A.
purchased on 21/12/2021
Translated review
1 /5
★☆☆☆☆

Cream dries the skin too much, not at all pleasant to put on, unpleasant smell

User icon
Emilie D.
purchased on 21/12/2021
Translated review
1 /5
★☆☆☆☆

A lot of advertising for products that are not worth it. My skin is burnt and my acne has gotten worse. I don't recommend this product at all and am angry at myself for buying it. These products are just marketing, done by instagrammers.

User icon
Elodie G.
purchased on 21/12/2021
Translated review
1 /5
★☆☆☆☆

Hello, I am disappointed, since I have been using your products, I have more and more imperfections on my face. I think that your products do not work with my skin type.

User icon
Laurane D.
purchased on 21/12/2021
Translated review
1 /5
★☆☆☆☆

The jar of cream arrived with dry residue all over the inside of the lid and on top of the cream! Disappointing especially for the quality / price ratio. Nothing to say about the soaps that arrived in good condition.

User icon
Meghane P.
purchased on 19/12/2021
Translated review
1 /5
★☆☆☆☆

Very disappointed, a strong smell and not good. Not possible to use it

User icon
Laura S.
purchased on 18/12/2021
Translated review
1 /5
★☆☆☆☆

Big red plate appeared Questioning on components by message no news

User icon
Cynthia G.
purchased on 18/12/2021
Translated review
1 /5
★☆☆☆☆

After a week and a half no difference on my skin

User icon
Cyrielle G.
purchased on 19/12/2021
Translated review
1 /5
★☆☆☆☆

The texture of Gommage has changed and so has the soap

User icon
Naima B.
purchased on 18/12/2021
Translated review
1 /5
★☆☆☆☆

I did not receive the right products. I had to waste my time at the post office to return the wrong products. Once the products were received by pin-up the right products were sent to me but not received in time for my Christmas gifts. I regret that I did not receive a commercial gesture.

User icon
Virginie B.
purchased on 29/11/2021
Translated review
1 /5
★☆☆☆☆

I did not receive my package and the explanations are not clear

User icon
Ahmed F.
purchased on 15/12/2021
Translated review
1 /5
★☆☆☆☆

This product gave me a lot of pimples, a kind of allergy.

User icon
Aminata O.
purchased on 16/12/2021
Translated review
1 /5
★☆☆☆☆

Very bad experience because I never received my package. Colissimo is very bad in delivery my package appears given in the box I did the tour of my neighbors and I never received it. I have complained to the post office but no one cares. It's the postman's word and I have no recourse and I paid for a care that I never received. I am disgusted

User icon
Sabrina R.
purchased on 10/12/2021
Translated review
1 /5
★☆☆☆☆

The perfect soap when the peeling is a scam

User icon
Sylvie B.
purchased on 12/12/2021
Translated review
1 /5
★☆☆☆☆

Not suitable for my skin, the cream burned my skin after the second use. Thanks anyway ☺️

User icon
Tiphaine H.
purchased on 11/12/2021
Translated review
1 /5
★☆☆☆☆

Never order on this site!.big scam I ordered on November 16 it is December 24 I still have not received anything and customer service does nothing. They say they can't find my address.

User icon
Laurie J.
purchased on 16/11/2021
Translated review
1 /5
★☆☆☆☆

Missing items

User icon
Jennifer O.
purchased on 10/12/2021
Translated review
1 /5
★☆☆☆☆

Horrible I have the face burned of the large plates and buttons !!!! To be avoided

User icon
Priscillia R.
purchased on 08/12/2021
Translated review
1 /5
★☆☆☆☆

Disappointed with the toxic products of the product purchased and the response of the customer service

User icon
Zaessinger S.
purchased on 06/12/2021
Translated review
1 /5
★☆☆☆☆

Package received in bad condition the cream was damaged

User icon
Julie R.
purchased on 07/12/2021
Translated review
1 /5
★☆☆☆☆

Products full of endocrine disruptors. To be avoided.

User icon
Audrey S.
purchased on 23/11/2021
Translated review
1 /5
★☆☆☆☆

Package never received. I contacted customer service 2 weeks ago to report it, I was simply told to "wait" without any compensation proposal ... !

User icon
Océane C.
purchased on 28/11/2021
Translated review
1 /5
★☆☆☆☆

When I went to the post office to pick up my package, they gave me another package with bottles of wine, mislabelled. A real circus

User icon
Marie L.
purchased on 24/11/2021
Translated review
1 /5
★☆☆☆☆

I ordered a boxed set for Christmas. My order arrived without the boxed set...the products were wrapped in bubble wrap one by one and put in the shipping box...it looks like a boxed set. I am disappointed with this order.

User icon
Valérie G.
purchased on 30/11/2021
Translated review
1 /5
★☆☆☆☆

I am very disappointed that I did not receive my full order. I wanted to test your products for the first time and I am really confused.

User icon
Rossana C.
purchased on 25/11/2021
Translated review
1 /5
★☆☆☆☆

The product I received does not correspond to my order. Please come back to me as soon as possible to find a solution (refund or return of the real product).

User icon
Linda H.
purchased on 27/11/2021
Translated review
1 /5
★☆☆☆☆

I have ordered gift boxes and have received them in a cardboard box. I am very much looking forward to the boxes for Christmas.

User icon
Dominique S.
purchased on 28/11/2021
Translated review
1 /5
★☆☆☆☆

My opinion it's a shame I sent you an email you never answered me. you send a box without box the shame for me to offer the package without box just a cardboard box.

User icon
Corinne C.
purchased on 30/11/2021
Translated review
1 /5
★☆☆☆☆

For the price, I'm really disappointed... and you don't even make a difference for skin types... Surprising for this price...

User icon
Mathilde V.
purchased on 27/11/2021
Translated review
1 /5
★☆☆☆☆

I ordered a gentle exfoliating treatment, which was open in the box, so the treatment had leaked into the box, not great.

User icon
Orianne B.
purchased on 28/11/2021
Translated review
1 /5
★☆☆☆☆

It does not suit my skin at all, although it is recommended for acne-prone skin. After 3 days of use I got an inflammation on my face, blistered everywhere, I had to go to the doctor to get a cream and antihistamines.

User icon
Sabrina B.
purchased on 28/11/2021
Translated review
1 /5
★☆☆☆☆

Jen never received my order

User icon
Catherine V.
purchased on 27/11/2021
Translated review
1 /5
★☆☆☆☆

I received the open scrub that spilled on the other product I sent an email to report it still no return it's been a week!

User icon
Fadila M.
purchased on 25/11/2021
Translated review
1 /5
★☆☆☆☆

Too disappointed my pump bottle doesn't work and the brand offers me absolutely nothing!!!! 😕

User icon
Julie C.
purchased on 24/11/2021
Translated review
1 /5
★☆☆☆☆

Your products don't work, it's all crap, but I guess you won't publish it on your website to avoid a bad image

User icon
Mickael S.
purchased on 22/11/2021
Translated review
1 /5
★☆☆☆☆

Product forbidden for pregnant women and not precise on the site the composition is not clear enough either!

User icon
Marion F.
purchased on 22/11/2021
Translated review
1 /5
★☆☆☆☆

I received my order and it was filled with blood !!!!!!! and moreover when I send an email to complain which is normal I am offered a commercial gesture of 50% on an item on my next order lol!!! really professional. I'm not ready to recommend

User icon
Sandra M.
purchased on 21/11/2021
Translated review