Reviews Pinup Secret

Parcels not received -> return from customer service still pending

If you have sensitive skin don't buy this soap. It completely burned my skin

Hello, I put 1 star because I received the peel almost empty inside so for me this is a scam on the product.

Dries the skin no results

I still haven't received my package even though the post office says it's delivered!

Facial peel came open, and empty. Spilled in the box.

Not very dry skin

No accessories delivered as agreed, so no more buying from you

Disappointed! I have a lot more pimples so it's coming out to go back but I don't have time to wait ... I was thinking of an immediate eradication of the pimples. Zero product !

Very unhappy with this order. I had selected home delivery as usual and my package arrived in another department in a post office!

I get even more pimples from using the lying pub soap.

I'm not happy at all, I ordered a box and both jars of cream were open !!! That's why I don't write it down and I sent an email where I never got an answer from Anabel Cros.

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Quite disappointed by the products, which are for the blow comedogenes, and to crown it all on the application to see the composition of the products, 2 out of 4 are poor, because there are endocrine disrupting components ... so I will not use these 2 products.

Hello for the soap no worries but for the cream I am disappointed because on Yuka it is rated bad so I would like to have your opinion despite several emails sent without reply from you. Thank you

I contacted you to tell you that the soap I received must have a defect but I have no answer to date!

Product error on delivery. After-sales service contacted but only solution is to send back the wrong product to receive the right one (attention no protection packaging so product opened and touched before discovering that it was not the right one, will they use it for someone else?! Very worrying) or 50% discount. Namely that they sponsor a thousand influencers who already give 40% on the whole site. In short, it's up to the customers to make every effort, to print the return slip, to repack and to queue at the post office because of their mistake... and all this to send back a product that I opened, touched and closed but it doesn't show because there is no protection on the product so I didn't want to do that for the future buyers who might receive a product already opened and I don't plan to spend more than the 70€ already spent. In short a lot of marketing and sponsoring but no gesture towards the paying customers to repair their errors.... otherwise for the products I would post an avi after some time of use.

Disappointed because I ordered a box for a gift and I received my creams without a box.

I didn't receive the right box set (obviously I received the less interesting one)! And the after-sales service sends me back to the carrier. Very disappointed!!!!

Red stains after application and rinsing. Disappointed

Je suis déçue j'ai reçu ma commande mais ma crème a été briser j'ai envoyer une reclamation pas de raiponce

Médiocre

I received an order with the box open and some products missing. I immediately contacted customer service by email. I have indicated that I took several photos, I even kept the box ... The answer is surprising: the package is weighed before leaving the warehouse, turn around against the post office. I hope the package was complete! They didn't even try to get more pictures or more details and preferred to answer "you're on your own !" I'm sorry, but this is not serious at all. And to top it all off, they send from an email address that we can't reply to. I'm extremely disappointed in customer management!

For me this brand is mainly a publicity and marketing coup. From the first week, big pimples appeared on my face, my skin being however normally without imperfections.

I ordered the oil-free cream for the second one, I received a cream that did not have the same smell, texture, or feel as the first one. Customer service who does not want to hear anything while I compared my cream with that of a friend no report so I would not recommend much damage because real favorite on my first oil-free cream order.

Daily use in soap and mask once a week. Appearance of pimples, dilated pores. I will not recommend this product.

Product that doesn't suit me at all. Very drying for the skin

Not moisturizing enough

Doubtful soft exfoliating care, very unpleasant smell and no commercial gesture even though it is not my first order.

It takes 30 days to trigger a refund, and then you have to wait for the bank's deadlines. INADMISSIBLE

Disappointed because having a very atopic skin I had been sold its merits but after several tries I do not know if it is the soap or moisturizer but each time it causes me to have acne and having recently developed the vernal disease that causes abscesses it also made me accentuate abscesses on the face and moreover have left traces!

The brush is very bad it loses it's hairs.

I ordered the goat's milk soap: a disaster! It is not at all suitable for my skin, I ended up with hyper dry skin and red patches...Looking at the reviews, I found that I was not the only one to notice these effects...Sensitive skin refrain !!!!

Disappointed by the quantity of d3s containers. So far not too much positive effect.

Failure to meet delivery deadlines

My skin's not made for it.

Dissatisfied with my purchases. The soap is very stripping and even after I put the cream on, my skin was attacked and heated. I still lasted 3 days because it was said that I had to use it for several days before seeing results but frankly, I then stopped everything because of tightness, patches, heated skin... I was very disappointed with the publicity and the promise that was made!

One of the products in the package did not comply. The box had already been opened. However, the package was undamaged.

A real disappointment ! I probably won't repeat

Even more buttons thank you very much for your monsongesb👍