Reviews Pinup Secret

Product error on delivery. After-sales service contacted but only solution is to send back the wrong product to receive the right one (attention no protection packaging so product opened and touched before discovering that it was not the right one, will they use it for someone else?! Very worrying) or 50% discount. Namely that they sponsor a thousand influencers who already give 40% on the whole site. In short, it's up to the customers to make every effort, to print the return slip, to repack and to queue at the post office because of their mistake... and all this to send back a product that I opened, touched and closed but it doesn't show because there is no protection on the product so I didn't want to do that for the future buyers who might receive a product already opened and I don't plan to spend more than the 70€ already spent. In short a lot of marketing and sponsoring but no gesture towards the paying customers to repair their errors.... otherwise for the products I would post an avi after some time of use.

Disappointed because I ordered a box for a gift and I received my creams without a box.

I didn't receive the right box set (obviously I received the less interesting one)! And the after-sales service sends me back to the carrier. Very disappointed!!!!

Red stains after application and rinsing. Disappointed

Je suis déçue j'ai reçu ma commande mais ma crème a été briser j'ai envoyer une reclamation pas de raiponce

Médiocre

I received an order with the box open and some products missing. I immediately contacted customer service by email. I have indicated that I took several photos, I even kept the box ... The answer is surprising: the package is weighed before leaving the warehouse, turn around against the post office. I hope the package was complete! They didn't even try to get more pictures or more details and preferred to answer "you're on your own !" I'm sorry, but this is not serious at all. And to top it all off, they send from an email address that we can't reply to. I'm extremely disappointed in customer management!

For me this brand is mainly a publicity and marketing coup. From the first week, big pimples appeared on my face, my skin being however normally without imperfections.

I ordered the oil-free cream for the second one, I received a cream that did not have the same smell, texture, or feel as the first one. Customer service who does not want to hear anything while I compared my cream with that of a friend no report so I would not recommend much damage because real favorite on my first oil-free cream order.

Daily use in soap and mask once a week. Appearance of pimples, dilated pores. I will not recommend this product.

Product that doesn't suit me at all. Very drying for the skin

Not moisturizing enough

Doubtful soft exfoliating care, very unpleasant smell and no commercial gesture even though it is not my first order.

It takes 30 days to trigger a refund, and then you have to wait for the bank's deadlines. INADMISSIBLE

Disappointed because having a very atopic skin I had been sold its merits but after several tries I do not know if it is the soap or moisturizer but each time it causes me to have acne and having recently developed the vernal disease that causes abscesses it also made me accentuate abscesses on the face and moreover have left traces!

The brush is very bad it loses it's hairs.

I ordered the goat's milk soap: a disaster! It is not at all suitable for my skin, I ended up with hyper dry skin and red patches...Looking at the reviews, I found that I was not the only one to notice these effects...Sensitive skin refrain !!!!

Disappointed by the quantity of d3s containers. So far not too much positive effect.

Failure to meet delivery deadlines

My skin's not made for it.

Dissatisfied with my purchases. The soap is very stripping and even after I put the cream on, my skin was attacked and heated. I still lasted 3 days because it was said that I had to use it for several days before seeing results but frankly, I then stopped everything because of tightness, patches, heated skin... I was very disappointed with the publicity and the promise that was made!

One of the products in the package did not comply. The box had already been opened. However, the package was undamaged.

A real disappointment ! I probably won't repeat

Even more buttons thank you very much for your monsongesb👍

At the beginning the soap gave me red spots all over my face and more pimples and at 1 week of use it burned my skin I absolutely do not recommend it

Very disappointed by the product, smells very strong and gives a lot of pimples.

This goat's milk soap is a disaster, give buttons ++++ I don't recommend at all ❌❌

Very expensive for non-organic products, which you advocate the healthy side, animal milk. In reality, it represents only a very small quantity, and for the rest no healthy substance... The proof, my skin reacts very badly to the mask soap... very dry red skin, the cream doesn't hydrate at all... total disappointment.

I receive a package with a closed product, and another one with an OPEN product! A little torn on the edges, lid open, and as if inside there was some product missing...... AND I'M OFFERED A 40% DISCOUNT CODE ON MY NEXT PURCHASE ???? I'M BEING LAUGHED AT ???????? AT THE PRICE OR COST OF THE PRODUCTS! I'M WAITING FOR AN EXCHANGE OR A REFUND!

I did not receive the products ordered

I can't get to the service department. There is a product missing from my package. Colissimo does not want to refund me. How can I contact you ????

Product no good quality service after wind zero

Too bad I couldn't put 0 out of 5 because I paid on December 21st and I still don't have my order.

Hello not satisfied at all. Incompetent TV is the last time I order your products. I hate you for your incompetence. The unpleasant publicity will be as quick as my turn. Thank you and good evening.

I put a star unfortunately I can not put 0 star of the real thieves I bought a pack for Christmas for my wife they made a mistake no big deal I send them an email the answer for them all is good ok so it's thieves I do not recommend at all

The products didnt suit my son's skin and its sad that there's no refund for the set.

For the moment not much but I think it's normal that 2 weeks I use it 2x a day ect... I hope that little by little I would see some results but for the moment it's not the case ...

I'm still using it. I still don't have any results.

Following an order placed at pin up secret, I am not satisfied with their products. Let's take the oil-free cream, I analyzed the ingredients label, there are about 6 toxic, irritating compounds with carcinogenic potential. I understand better why some people say that after trying this product they have even more pimples, one compound in particular prevents the pores of your skin from breathing! And all the products ordered are harmful to our health. So if you hesitate, I do not recommend this brand, there are much more natural and healthy cosmetics for our skin. I would like to specify that since I didn't use the products after these revelations, I sent them back to the brand. The customer service is responsive and has taken my request into account, waiting for the reception of the package in their premises and this fact of the refund.

If I could put 0 stars I would have done so I ordered the soap and cream and it gave me small pimples and dry excrement skin I do not recommend this product.