/10
★★★★★
based on 77376 reviews published
★★★★★
based on 77376 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very disappointed, I have a skin with imperfections (pimples) but by using the soap and the cream without oil the result is worse, the soap dries the skin and small pimples appear. The only positive point is that the skin is soft after the cream. I wanted to wait until my skin rejects the toxins and gets used to it but no, this product is unusable and far too expensive. I do not recommend it for blemishes.
Jessica L.
purchased on 22/08/2021
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1
/5
★☆☆☆☆
I ordered the cleansing care and the soap with goat's milk, I am disappointed by the 2 products. The cleansing care does not eliminate any blackheads or other impurities and leaves a greasy film on the skin. As for the soap, it dries the skin to the point of causing dryness and lots of little scabs on the surface...moreover, I have the impression that the 2 products caused me to have an eruption of little pimples...I was very disappointed, but I was confident, given the prices and the advertising on these products, that I was buying quality products and getting satisfactory results... and it's the opposite... if I had known, I wouldn't have spent so much money and I would have continued to use basic or organic products, as I've always done!
Nora E.
purchased on 22/08/2021
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1
/5
★☆☆☆☆
Ordered 2 weeks ago, delivery guaranteed between 48 and 72 hours, I still have not received anything.
Marine B.
purchased on 24/08/2021
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1
/5
★☆☆☆☆
I placed an order on August 21 that I still have not received, I have no news it is unacceptable. I would like my money back
Torente F.
purchased on 20/08/2021
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1
/5
★☆☆☆☆
Package never received! I had to send an email to report it because no follow-up from the company. They are opening a dispute with the post office for me that is their internal business. I still haven't received the product and no solution is proposed. However, the amount is debited from my bank account so in any case the company owes me. I don't have to suffer and wait for the resolution of the dispute with the post office to get the item I paid for. I am totally disappointed with my first order. No delivery security even though a fee is paid at the time of ordering and the package is delivered by collissimo. I do not recommend buying directly from the pin up secret site
Laura D.
purchased on 18/08/2021
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1
/5
★☆☆☆☆
Since I've been using your products, my skin is very dry and peels in certain places, and I have 10 times more pimples than before... I'm disgusted, especially at the price you sell it for!
Megane M.
purchased on 16/08/2021
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1
/5
★☆☆☆☆
Peeling a big joke, no peeling effect. The cream texture is anything but oil free and the goat milk soap, apart from smelling much too strongly of tea tree, is no more effective than a simple and 10x cheaper goat milk soap. Very good for the price.
Julie B.
purchased on 17/08/2021
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1
/5
★☆☆☆☆
0/10. no commercial gesture established for the inconvenience caused..I had more the impression to annoy people all that because every day I asked myself the question or it was with my package..here is the feeling that I had. I will definitely not be placing any more orders
Ludivine D.
purchased on 15/08/2021
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1
/5
★☆☆☆☆
I have been charged twice for a single order and my requests for refunds have not been answered...
Vanessa L.
purchased on 11/08/2021
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1
/5
★☆☆☆☆
The products I ordered are not what I received. They offered me a refund or promo code deal with no news for over a week now.
Maurine C.
purchased on 09/08/2021
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1
/5
★☆☆☆☆
I ordered 2 soaps plus a cream and only saw 1 again. I sent a message to customer service and they told me that the weight of the package was correct.
Diangou G.
purchased on 08/08/2021
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1
/5
★☆☆☆☆
I've only been using it for a week, no effect for the moment, on the contrary, pimples are appearing. I'm still doubtful about the effectiveness of the product.
Lydie S.
purchased on 08/08/2021
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1
/5
★☆☆☆☆
I did not receive my package... too bad
Chloé C.
purchased on 04/08/2021
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1
/5
★☆☆☆☆
My 2 orders have been combined, I would like the refund of my shipping costs please. Thank you very much.
Mimouna B.
purchased on 30/07/2021
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1
/5
★☆☆☆☆
I ordered on August 1 and received the package on August 9.
Vanessa L.
purchased on 31/07/2021
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1
/5
★☆☆☆☆
I had to wait 3 weeks to recommend the right one and again I was charged for delivery. Very disappointed with the tracking and customer service
Nathalie D.
purchased on 22/07/2021
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1
/5
★☆☆☆☆
I contacted 2x to be sure if it is including the TTC . And no, I got screwed. They told me that they are wrong and it's not my problem, I'm your customer! So I hope I'll get some feedback... thank you for contacting me.
Raquel S.
purchased on 28/07/2021
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1
/5
★☆☆☆☆
I was supposed to receive an extra lounge with the purchase of a pack, which I did not receive... disappointed!
Madiha S.
purchased on 28/07/2021
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1
/5
★☆☆☆☆
I put a star because I can't put zero. I have not received my package. I have been waiting for almost 15 days for an answer from customer service! To date, I do not have my order and I lost 52 euros. So no I do not recommend at all. To flee.
Stéphanie M.
purchased on 25/07/2021
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1
/5
★☆☆☆☆
I have been a customer of pin-up secret for almost a year. I like the products but I am disappointed with the customer service, I have sent several to report that I was charged by pin-up secret 2 times the sum of 70.85€ for a single package. The service responded by telling me that they were sending my request to the appropriate department. Since then I have not received any information. I would like to be reimbursed as soon as possible for this amount. I would like to be reimbursed as soon as possible. LEGAVRE Maureen.
Maureen L.
purchased on 20/07/2021
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1
/5
★☆☆☆☆
The soap smells too much like perfume, and leaves the skin very dry. Too bad, I'm a bit disappointed
Laurie R.
purchased on 20/07/2021
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1
/5
★☆☆☆☆
A disaster, my skin is swollen red and full of pimples
Jocelyne V.
purchased on 13/07/2021
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1
/5
★☆☆☆☆
The soaps look like chemicals and not goat's milk not satisfied with them I don't recommend ....
Mathieu J.
purchased on 15/07/2021
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1
/5
★☆☆☆☆
Send 2 peels instead of the moisturizer
Isslem B.
purchased on 14/07/2021
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1
/5
★☆☆☆☆
Not suitable for dry and sensitive people and it is not indicated anywhere
Clarisse F.
purchased on 13/07/2021
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1
/5
★☆☆☆☆
A mistake in my order disappointed me a lot this time. I ordered 4 monoi soaps and I received 4 of another fragrance 😔
Sabine C.
purchased on 09/07/2021
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1
/5
★☆☆☆☆
Foot cream ,eye powder ,.... Too much silicone not convinced at all D a beautician
Sarah H.
purchased on 11/07/2021
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1
/5
★☆☆☆☆
Very disappointed! The packaging is "chtip", and the product purchased is also of very poor quality. I let myself use it twice: it linted without even letting the product work, and stayed on the down. I will even throw it away: disappointed disappointed! I don't recommend it to anyone (remember: peeling)
Audrey B.
purchased on 11/07/2021
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1
/5
★☆☆☆☆
Product does not conform!!!
Sandrine M.
purchased on 12/07/2021
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1
/5
★☆☆☆☆
I did not receive my package, I made a claim 10 days ago and still no answer I will never order from them again
Nesrine S.
purchased on 04/07/2021
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