/10
★★★★★
based on 70366 published reviews
★★★★★
based on 70366 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Order never received I don't recommend secret pin-up to anyone
Katiba C.
purchased on 30/07/2019
Translated review1/5
★☆☆☆☆
I received two products in bad condition and I had to send several emails to get just a 50% offer on one of them. For testing the oil free cream and the peel I do not recommend these products. The only product I recommend is the goat's milk soap but it is a bit expensive anyway.
Mindy C.
purchased on 27/07/2019
Translated review1/5
★☆☆☆☆
The products are very good, but I am completely disappointed with the after-sales service. I ordered several kits, and I am missing two products in my order. The customer service doesn't want to know anything and redirects me to the post office. Inadmissible, too bad considering the quality of their products!
Clara B.
purchased on 26/07/2019
Translated review1/5
★☆☆☆☆
Products that have caused an allergic reaction on my face, ++ pimples and eye irritation, dehydrated skin etc.
Marie P.
purchased on 24/07/2019
Translated review1/5
★☆☆☆☆
Hello, I received my order 993970127 but the bottle opened in the package .... I immediately made a complaint on the site but no return, no commercial gesture .... nothing! No customer service !!
Vanessa B.
purchased on 23/07/2019
Translated review1/5
★☆☆☆☆
I am very, very disappointed with your delivery service. I had ordered a soap and cream without oil except that when I arrived at the post office the card was damaged and one product was missing inside. PinUp secret did not want to reimburse me for this mistake on their part. The commercials made by the show bez person are misleading! I don't recommend it.
Emilie F.
purchased on 22/07/2019
Translated review1/5
★☆☆☆☆
I didn't get a savo. Pinup, but the customer service won't listen and says it's the post office. It's shameful.
Amina M.
purchased on 19/07/2019
Translated review1/5
★☆☆☆☆
Article received different from the one ordered. At first I received a proposal for a commercial gesture but unfortunately after accepting their offer I didn't hear from them again. I am therefore disappointed by this experience.
Sylvie M.
purchased on 16/07/2019
Translated review1/5
★☆☆☆☆
I've never had so many pimples as with this soap... miracle results? That'll teach me to listen to reality TV "stars" paid to sell products at exorbitant prices and totally ineffective. Short trashcan direction for me.
Marie F.
purchased on 16/07/2019
Translated review1/5
★☆☆☆☆
The products didn't work, it's a scam! Expensive but not effective refund
Merveille N.
purchased on 27/06/2019
Translated review1/5
★☆☆☆☆
A disaster in the after-sales service. I received the wrong product in my order, so far the after-sales service hasn't found a solution for me yet. This is outrageous and I am disappointed.
Chloé B.
purchased on 11/07/2019
Translated review1/5
★☆☆☆☆
The soap is of poor quality
Fatima C.
purchased on 14/07/2019
Translated review1/5
★☆☆☆☆
He gives me a lot of pimples.
Aicha V.
purchased on 14/07/2019
Translated review1/5
★☆☆☆☆
Again a faulty nozzle as the pump does not work . This is the second time
Aude M.
purchased on 09/07/2019
Translated review1/5
★☆☆☆☆
Lots of acne
Melanie S.
purchased on 09/07/2019
Translated review1/5
★☆☆☆☆
The PinUp Secret products are truly quality products. On the other hand, the same cannot be said of the team and the after-sales service. During my first 2 orders, the selected relay point was not respected and my parcels were delivered contrary to my request. Today, I'm asking for home delivery, which is not at all convenient for me as I work and given the very light hours of the post office ..... It's always a pain to be delivered and to get your parcel back. In addition, my precious cream had been opened and was in bad condition. In spite of my emails and photos, no feedback from customer service. The products are great as long as we can pick up our package at the requested place and in good condition!
Maëlle L.
purchased on 06/07/2019
Translated review1/5
★☆☆☆☆
Could be better presented.
Nassera T.
purchased on 07/07/2019
Translated review1/5
★☆☆☆☆
I've had tight skin and pimples. The cream is mega thick and the scrub doesn't erase anything.
Johanna P.
purchased on 08/07/2019
Translated review1/5
★☆☆☆☆
I paid 56€ for the range and I don't use the precious cream or the soap. The soap dries the skin too much and I put the cream on as if I didn't do anything. Except for the scrub which is not bad.
Hajiba B.
purchased on 06/07/2019
Translated review1/5
★☆☆☆☆
Dry the skin! The products are not made in France 🙁
Anniça B.
purchased on 04/07/2019
Translated review