/10
★★★★★
based on 70365 published reviews
★★★★★
based on 70365 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Delivery not made at home as indicated but in a relay point located 40min away! Impossible to pick it up due to the reduced track hours (9h-12h) ???
Mathilde B.
purchased on 21/05/2019
Translated review1/5
★☆☆☆☆
Disappointed with the product, it does not work as product placement would lead you to believe.
Oumayma S.
purchased on 18/05/2019
Translated review1/5
★☆☆☆☆
Forced to claim my order that didn't arrive! Still not received by this date !
Aurélie P.
purchased on 20/05/2019
Translated review1/5
★☆☆☆☆
Several orders made so far rather satisfied. Last order recently or an error was made on one of the products. I received a product with an apple scent even though I had ordered the coconut scent. So I contact the customer service who offers me to return the item and send me the voucher or a 50% discount on the product in question. Either take steps on my side or pay again to have the product originally ordered. In view of the unprofessional answers from the customer service my order will be the last one. With all the orders made for several months a simple return of product would have been more appreciated.
Cecile B.
purchased on 19/05/2019
Translated review1/5
★☆☆☆☆
I still haven't received my product when I was supposed to receive it the next day.
Nafsoita M.
purchased on 20/05/2019
Translated review1/5
★☆☆☆☆
No customer service...
Elodie B.
purchased on 10/05/2019
Translated review1/5
★☆☆☆☆
No tracking, I make a claim following my package, I have for answer the information known by the colissimo tracking.
Hakima B.
purchased on 29/04/2019
Translated review1/5
★☆☆☆☆
Well actually I must have an allergy to some products!!!?????when I use the products my face is all red like a mask!!!! I'm disgusted ????
Rebecca C.
purchased on 09/05/2019
Translated review1/5
★☆☆☆☆
My opinion is very bad I do not talk about the product since I still have not tested it since I still have not received it! I ordered on pin up secret after seeing the ads of all the reality TV stars, the shipping was very fast however they sent my product in another relay point than the one I had initially requested. So I couldn't pick up the package due to my schedule and the relay point's schedule, so the package was returned to them and now they are asking me to wait two weeks to see what they will do to solve the problem! This is nonsense they have my money and the product! Every time I try to find out if they've found a solution they always send me the same email already prepared. For me the solution is simple: either you refund me or send the product back to the address I asked for when I placed my order! A VERY BAD EXPERIENCE for me and even if they send me back the product and it works I would never recommend them!!!
Charlène E.
purchased on 08/05/2019
Translated review1/5
★☆☆☆☆
I like the products very much but the after-sales service leaves to be desired no sympathy no listening no help
Marine A.
purchased on 05/05/2019
Translated review1/5
★☆☆☆☆
I have never received my package I had to make a declaration on my honour I have had little response from the company. Order made in November 2018 and we are on 16/05 2019... it's still exceptional. No one apologizes for the situation... they must be really overwhelmed.
Alisson D.
purchased on 02/12/2018
Translated review1/5
★☆☆☆☆
It burned my skin.
Fatima L.
purchased on 26/04/2019
Translated review1/5
★☆☆☆☆
I don't like any changes at all.
Hajar Z.
purchased on 01/05/2019
Translated review1/5
★☆☆☆☆
Still not received after 10 days...!
Léa M.
purchased on 01/05/2019
Translated review1/5
★☆☆☆☆
Trop cher
Soraya N.
purchased on 01/04/2019
Translated review1/5
★☆☆☆☆
Still waiting for my package
Lucy D.
purchased on 25/04/2019
Translated review1/5
★☆☆☆☆
The package was received outside the deadlines, the order date was changed on the delivery note to return within the time indicated on the site. The packaging was damaged, one was even completely torn! In addition, one of the products being in pump format, it does not work. I'm really disappointed, I was expecting a lot better given the comments
Maude L.
purchased on 26/04/2019
Translated review1/5
★☆☆☆☆
I never received my order
Marine L.
purchased on 15/04/2019
Translated review1/5
★☆☆☆☆
Still nothing received, disappointed
Romane P.
purchased on 18/04/2019
Translated review1/5
★☆☆☆☆
Pin-up-secret doesn't deliver at home, which is a huge penalty, I still haven't been able to pick up my last order from a week and a half ago...
Sandy H.
purchased on 15/04/2019
Translated review