The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
All reviews
V
Viviane M.
Rating: 5 out of 5
following a purchase from 19/02/2025
Very satisfied with the fresh truffles I received! What a delight! Very serious, I recommend Plantin and now know where to buy my fresh truffles and truffle products.
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eric P.
Rating: 5 out of 5
following a purchase from 17/02/2025
Very good contact . Very efficient . All positive . Thank you
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philippe L.
Rating: 1 out of 5
following a purchase from 16/02/2025
The truffles were tasteless.
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Response from Plantin
Sir,
We are sorry to hear that your experience did not live up to your expectations. The quality of our truffles is a priority, and we take your comment very seriously.
Our customer service is available Monday to Saturday, 10am to 12pm and 1:30pm to 6:30pm. We would have liked to have had the opportunity to talk to you beforehand, so that we could better understand your feelings and come up with a solution.
Rest assured that we will pass on your feedback to our team to analyze the situation. Please do not hesitate to contact us directly, we would be delighted to discuss the matter with you.
Best regards,
The Plantin Team
J
jo W.
Rating: 4 out of 5
following a purchase from 17/02/2025
Perfect quality and top delivery time Thank you
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PIERRE B.
Rating: 1 out of 5
following a purchase from 16/02/2025
Although this is the 3rd or 4th time I've ordered fresh truffles from Plantin in February, I found the quality of this shipment really inadequate, even mediocre, as if the truffles weren't ripe. They were almost odorless with very little flavor. Really disappointing.
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Response from Plantin
Dear Sir,
We thank you for your feedback and are sincerely sorry to hear that your latest order did not live up to your expectations. Customer satisfaction is our priority, and we are surprised that we were not contacted directly to provide a suitable solution to your problem.
Our customer service team is available Monday to Saturday from 10am to 12pm and from 1:30pm to 6:30pm to answer your questions and find a satisfactory solution. We will immediately pass on your comments to our team so that we can understand what may have happened.
We look forward to hearing from you.
Best regards,
The Plantin team
J
Jean luc P.
Rating: 5 out of 5
following a purchase from 15/02/2025
Product quality, tracking, packaging and delivery....everything was perfect.
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Sylvain D.
Rating: 5 out of 5
following a purchase from 15/02/2025
Perfect
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frederic R.
Rating: 5 out of 5
following a purchase from 17/02/2025
customer at Plantin, during a problem, they were very reactive and found a solution, very satisfied.
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Stéphane T.
Rating: 3 out of 5
following a purchase from 16/02/2025
A little disappointed by the taste of the truffles, which lacks power.
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LOIC B.
Rating: 5 out of 5
following a purchase from 12/02/2025
Perfect
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C
Claire D.
Rating: 5 out of 5
following a purchase from 11/02/2025
Super site! Very fresh and fragrant truffle, and a well-prepared parcel. Everything was perfect 👍🏻
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C
Chantal M.
Rating: 5 out of 5
following a purchase from 11/02/2025
Very satisfied
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Caroline A.
Rating: 5 out of 5
following a purchase from 09/02/2025
Excellent products: a delight!
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M
michel B.
Rating: 5 out of 5
following a purchase from 07/02/2025
Product already ordered in the past still as good other products to discover
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Olivier C.
Rating: 5 out of 5
following a purchase from 09/02/2025
Always very satisfied with Plantin's quality of service.
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Patricia F.
Rating: 5 out of 5
following a purchase from 09/02/2025
Good products, but the post office is still not up to scratch.
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Olivier G.
Rating: 5 out of 5
following a purchase from 06/02/2025
un regal !!!
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LEONARDO M.
Rating: 5 out of 5
following a purchase from 07/02/2025
Perfect,
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C
Chantal L.
Rating: 5 out of 5
following a purchase from 06/02/2025
Super
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R
Richard H.
Rating: 5 out of 5
following a purchase from 05/02/2025
Perfect!
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J
Jean-Jacques T.
Rating: 5 out of 5
following a purchase from 04/02/2025
I had received PLANTIN products as a gift. I confidently recommended them.
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B
Bernard L.
Rating: 2 out of 5
following a purchase from 02/02/2025
A little surprised when I opened the sachet: no smell. A little smell a few hours later. Very very little taste. Disappointed ... Not what I knew and picked up when I was young (in Ardèche), or gave away a few years ago.
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Response from Plantin
Hello Sir, thank you for taking the time to leave your review. Have you contacted our customer service department? I'll pass on your contact details so that we can get back to you as soon as possible. Sincerely, the Plantin team
O
Olivier L.
Rating: 5 out of 5
following a purchase from 01/02/2025
Perfect as always and fast
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Luc M.
Rating: 5 out of 5
following a purchase from 31/01/2025
Very satisfied with the order, delivered quickly.
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Nathalie V.
Rating: 5 out of 5
following a purchase from 29/01/2025
Great site! Easy ordering and fast shipping! We are ordering the truffle aroma oil for the first time, excellent!
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Jean-Loup S.
Rating: 5 out of 5
following a purchase from 29/01/2025
No problem. Delivery on time, in accordance with the guarantees on the product and its quality. Good house.
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M
monique B.
Rating: 5 out of 5
following a purchase from 28/01/2025
Excellent product. Very serious company giving very good products and delivering them at the top. Thank you
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Nathalie C.
Rating: 5 out of 5
following a purchase from 28/01/2025
it's the best truffle oil. I've tried several, but always come back to Plantin.
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Julien M.
Rating: 5 out of 5
following a purchase from 28/01/2025
Quality truffles and fast delivery
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Sylvie B.
Rating: 5 out of 5
following a purchase from 26/01/2025
Excellent products and well managed cold delivery
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Shanon C.
Rating: 5 out of 5
following a purchase from 15/12/2024
Super
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Alain J.
Rating: 5 out of 5
following a purchase from 23/01/2025
a reactive and super efficient team Bravo !!!
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E
edith M.
Rating: 5 out of 5
following a purchase from 18/01/2025
very well
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L
LIONEL E.
Rating: 3 out of 5
following a purchase from 23/01/2025
This time the truffles lacked flavour!
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M
Matthieu S.
Rating: 3 out of 5
following a purchase from 22/01/2025
Shipment within 24-48 hours, not the next day before 1pm...
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J
Jean Michel B.
Rating: 4 out of 5
following a purchase from 22/01/2025
Clear and practical website. Reliable and compliant shipping.
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K
Kilian C.
Rating: 5 out of 5
following a purchase from 23/01/2025
you need to be or have someone available because delivery is often delayed
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Odile P.
Rating: 5 out of 5
following a purchase from 18/01/2025
Great
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J
Jean-Louis R.
Rating: 5 out of 5
following a purchase from 21/01/2025
Very good
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M
Maciej P.
Rating: 5 out of 5
following a purchase from 21/01/2025
Everything went smoothly
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