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P
Rating: 5 out of 5
Very good product
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
All reviews
M
Rating: 5 out of 5
Perfect transaction. Items received in two shipments but the seller calls to inform in addition to emails. Highly recommended.
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C
Rating: 5 out of 5
Quality is there! Thank you very much
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M
Rating: 5 out of 5
Very competent, efficient, fast delivery.
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S
Rating: 5 out of 5
Thank you for the careful shipping and the quality of the truffles!
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C
Rating: 5 out of 5
We enjoyed the black truffle pieces. Fast delivery in a refrigerated envelope. We will definitely reorder.
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A
Rating: 5 out of 5
Very fast delivery
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A
Rating: 5 out of 5
Quality products. Fast and careful shipping. Just need to enjoy!
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E
Rating: 5 out of 5
Package arrived well, fast shipping, superb product quality! Thank you
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C
Rating: 5 out of 5
No surprise with the delivery
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J
Rating: 5 out of 5
FOUR GOOD LITTLE TRUFFLES
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T
Rating: 5 out of 5
perfect from A to Z
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T
Rating: 5 out of 5
Fresh truffles of good quality, good ripening, size adapted to my request, I would recommend for my events. Thank you
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S
Rating: 5 out of 5
The site is clear, well-constructed. It's easy to navigate and it's appealing. The delivery is impeccable and the packaging is very careful.
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M
Rating: 5 out of 5
Good product
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M
Rating: 2 out of 5
Products correct but significant delay and deterioration of the quality of the truffle in this order. Zero response to requests, customer service non-existent. I will not return...
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P
Rating: 5 out of 5
Beautiful products
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L
Rating: 4 out of 5
Delivery time longer than expected due to the carrier.
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V
Rating: 5 out of 5
Speed of delivery, excellent products.
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J
Rating: 5 out of 5
As every time I order, nothing to say, everything is perfect, from the delivery time (next day) to the freshness of the truffles or the quality of the grocery products. I recommend!
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M
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Speed of delivery, very careful packaging and impeccable product quality. I recommend
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P
Rating: 5 out of 5
Beautiful quality this year
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C
Rating: 5 out of 5
Top delivery and product!
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O
Rating: 1 out of 5
The black truffle had absolutely no taste, like cardboard... Terribly disappointed, my partner too.
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Response from Plantin
Hello,
We are sorry to hear about your disappointment regarding the black truffle received.
As truffles are a natural and living product, their taste and aromatic intensity can vary depending on their maturity, the harvest period, and the storage conditions after receipt. However, we place great importance on the selection and control of our truffles in our workshops.
If you wish, we can discuss this matter (usage advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
We are sorry to hear about your disappointment regarding the black truffle received.
As truffles are a natural and living product, their taste and aromatic intensity can vary depending on their maturity, the harvest period, and the storage conditions after receipt. However, we place great importance on the selection and control of our truffles in our workshops.
If you wish, we can discuss this matter (usage advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
B
Rating: 5 out of 5
a very fast delivery, of very good quality, but unfortunately I have already consumed everything, a company that does not live up to its reputation. thank you don't lose your touch
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P
Rating: 5 out of 5
Impeccable product
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M
Rating: 5 out of 5
perfect except for the transport
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Y
Rating: 5 out of 5
The fresh truffles arrive at home within 24 hours, perfectly packaged. It's ideal.
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A
Rating: 5 out of 5
Absolutely delighted, the fresh and very fragrant truffles arrived in record time and I was able to start flavoring my faux gras terrines the very same day. Special mention to the delivery tracking application with Swiss precision. And thank you for the highly appreciated loyalty discount, you have a customer for years to come!
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J
Rating: 5 out of 5
The order arrived in very good condition and very quickly, I was very satisfied with the quality of the truffles.
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L
Rating: 5 out of 5
Perfect packaging. Excellent products.
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X
Rating: 3 out of 5
Truffle pieces are less fragrant than summer Piedmont truffle slices. Too bad.
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Response from Plantin
Hello,
Thank you for your feedback.
Truffle pieces are a product with a more subtle aroma than slices, and their intensity can vary depending on the harvest and culinary use. They are mainly intended to add a truffle note as a complement in certain preparations.
If you wish, we can discuss this topic (usage advice, exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
Thank you for your feedback.
Truffle pieces are a product with a more subtle aroma than slices, and their intensity can vary depending on the harvest and culinary use. They are mainly intended to add a truffle note as a complement in certain preparations.
If you wish, we can discuss this topic (usage advice, exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
A
Rating: 5 out of 5
Excellent product despite the delivery delay due to bad weather.
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A
Rating: 5 out of 5
Thank you and Happy New Year
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M
Rating: 5 out of 5
Fast and efficient. Well packaged.
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M
Rating: 5 out of 5
It's very good!
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T
Rating: 5 out of 5
Very good quality and punctual service
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M
Rating: 5 out of 5
Fast delivery and order handled with care.
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M
Rating: 1 out of 5
Your advisors were very professional following the non-delivery to my home by Chronofresh; another shipment was made in the best possible time. However, I am very disappointed with the quality, there is no taste. I am quite disappointed for my guests; this is the first year that your truffles are without smell or flavor. I prefer to point this out to you because if the quality is the same, I will not order again.
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Response from Plantin
Hello,
Thank you for taking the time to share your feedback and for your comment regarding the professionalism of our advisors following the delivery issue.
We are sincerely sorry to learn of your disappointment regarding the quality of the truffles and fully understand your feelings, especially when it comes to a moment shared with your guests. As truffles are a natural and living product, their smell and flavor can vary depending on their ripeness and the harvest period, even though we place great importance on their selection and control in our workshops.
We take your feedback very seriously and thank you for bringing it to our attention.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected] or contact us directly by phone.
Best regards,
The Plantin team
Thank you for taking the time to share your feedback and for your comment regarding the professionalism of our advisors following the delivery issue.
We are sincerely sorry to learn of your disappointment regarding the quality of the truffles and fully understand your feelings, especially when it comes to a moment shared with your guests. As truffles are a natural and living product, their smell and flavor can vary depending on their ripeness and the harvest period, even though we place great importance on their selection and control in our workshops.
We take your feedback very seriously and thank you for bringing it to our attention.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected] or contact us directly by phone.
Best regards,
The Plantin team