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J
Rating: 5 out of 5
PERFECT
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Customer reviews of Plantin
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 1 794 published reviews
Summary of reviews
Plantin consistently delivers top-tier product quality with fast and careful shipping, documented by precise notes on excellent truffles, foie gras, and olive oil that arrive well-packaged and in great condition. Customers highlight reliable, smooth delivery experiences, frequent mentions of fast delivery and well-run service, and the strong presentation and freshness of items that contribute to a positive overall experience. The store’s customer service is repeatedly described as top notch, with appreciative mentions of premium service and support that enhances repeat purchases and overall satisfaction. Overall, reviews emphasize dependable quality, prompt and careful delivery, and courteous, professional support.
All reviews
A
Rating: 5 out of 5
Perfect products and delivery
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D
Rating: 5 out of 5
Very good and top delivery
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P
Rating: 5 out of 5
Excellent products
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M
Rating: 5 out of 5
Although I have not yet tested everything, I can already say that I am very satisfied with Plantin products.
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J
Rating: 5 out of 5
Hello, I already had the opportunity to buy winter truffles, great! Very disappointed with the summer truffle. No smell, totally bland. However, in my purchase, the dried mushrooms and the oil and vinegar set were very good. I already knew these products. Thank you PERNON JF
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S
Rating: 5 out of 5
Very good
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P
Rating: 4 out of 5
delivered with 1 day delay
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Response from Plantin
Hello,
We are sorry for this one-day delay. We prepare and ship orders within the scheduled time, but once the package is handed over to the carrier, its delivery unfortunately no longer directly depends on our teams. However, we remain available to take the necessary steps with the carrier in case of delivery issues.
The Plantin team
We are sorry for this one-day delay. We prepare and ship orders within the scheduled time, but once the package is handed over to the carrier, its delivery unfortunately no longer directly depends on our teams. However, we remain available to take the necessary steps with the carrier in case of delivery issues.
The Plantin team
Q
Rating: 5 out of 5
The delivery went very well, the quality of the products was there, in the end only positive. I will not hesitate to recommend in the near future.
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S
Rating: 5 out of 5
Customer service is top notch
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F
Rating: 5 out of 5
Top product top quality. Premium service
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A
Rating: 2 out of 5
Australian truffles very little fragrant, nice appearance and nice texture but without marked flavor
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Response from Plantin
Hello,
Thank you for highlighting the nice appearance and nice texture of our Australian truffles. We are sincerely sorry that their fragrance and flavor did not meet your expectations. We invite you to contact our customer service specifying your order number so that we can discuss with you and provide an appropriate response.
The Plantin team
Thank you for highlighting the nice appearance and nice texture of our Australian truffles. We are sincerely sorry that their fragrance and flavor did not meet your expectations. We invite you to contact our customer service specifying your order number so that we can discuss with you and provide an appropriate response.
The Plantin team
L
Rating: 5 out of 5
very good extra fresh product of very good quality
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E
Rating: 5 out of 5
Perfect thank you
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F
Rating: 5 out of 5
Perfect
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F
Rating: 5 out of 5
Very very good batch of 9 summer truffles. Impeccable truffles. Excellent and fine to taste.
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F
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Very satisfactory service
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B
Rating: 5 out of 5
Very high quality products
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U
Rating: 5 out of 5
good product and the 2nd delivery perfect!
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B
Rating: 5 out of 5
everything went well for the second delivery
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M
Rating: 5 out of 5
Always excellent Thank you
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C
Rating: 5 out of 5
Very good. Just we really feel the inflation in prices
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G
Rating: 5 out of 5
Almost Perfect ... one hard ten was not edible. Thank you
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A
Rating: 3 out of 5
delivery took 1 week
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Response from Plantin
Hello,
We sincerely apologize for this unusually long delivery time. We completely understand your dissatisfaction; a one-week delivery is not the experience we wish to offer our customers.
Once the package is handed over to the carrier, the delivery is then handled directly by Chronopost within their network. This is an independent service from our company, which unfortunately limits our ability to influence delivery times once the package has been dispatched.
We are currently experiencing several difficulties with this carrier, and we are sorry for this, as it directly impacts our customers' experience despite the care taken in preparing the orders.
We remain at your disposal. If you wish, we can discuss over the phone to review the situation together and see what can be done, within reasonable limits.
Once again, our sincere apologies for this inconvenience.
The Plantin team
We sincerely apologize for this unusually long delivery time. We completely understand your dissatisfaction; a one-week delivery is not the experience we wish to offer our customers.
Once the package is handed over to the carrier, the delivery is then handled directly by Chronopost within their network. This is an independent service from our company, which unfortunately limits our ability to influence delivery times once the package has been dispatched.
We are currently experiencing several difficulties with this carrier, and we are sorry for this, as it directly impacts our customers' experience despite the care taken in preparing the orders.
We remain at your disposal. If you wish, we can discuss over the phone to review the situation together and see what can be done, within reasonable limits.
Once again, our sincere apologies for this inconvenience.
The Plantin team
A
Rating: 1 out of 5
Disappointed with a first order! Nothing went as announced ....
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Response from Plantin
Hello,
We are sincerely sorry to learn that your first order did not meet your expectations. We understand your disappointment, especially for a first experience with our House.
In order to better understand what happened and provide you with an appropriate response, could you please specify the elements that did not conform to what was announced?
We also invite you to call us directly at the store to discuss this in more detail and see together what suitable solution we could offer you.
Your feedback is valuable to us and will allow us to take stock with care.
The Plantin team
We are sincerely sorry to learn that your first order did not meet your expectations. We understand your disappointment, especially for a first experience with our House.
In order to better understand what happened and provide you with an appropriate response, could you please specify the elements that did not conform to what was announced?
We also invite you to call us directly at the store to discuss this in more detail and see together what suitable solution we could offer you.
Your feedback is valuable to us and will allow us to take stock with care.
The Plantin team
L
Rating: 2 out of 5
Unfortunately, almost no truffle flavor in the oils, only present in the salt.
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Response from Plantin
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that the truffle flavor was not sufficiently present in our oils. We understand your disappointment, especially when looking for an aromatic product around truffles.
However, we are pleased that the salt met your expectations more. Your feedback is important to us and will be passed on to our team to continue improving the experience offered with our products.
The Plantin team
Thank you for taking the time to share your feedback.
We are sorry to hear that the truffle flavor was not sufficiently present in our oils. We understand your disappointment, especially when looking for an aromatic product around truffles.
However, we are pleased that the salt met your expectations more. Your feedback is important to us and will be passed on to our team to continue improving the experience offered with our products.
The Plantin team
V
Rating: 5 out of 5
Very good
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P
Rating: 4 out of 5
Pleasant, even if it is not comparable to the black one. Spread on buttered toasts, as an appetizer, it is delicious.
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M
Rating: 5 out of 5
Superb shop with professional advice
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J
Rating: 5 out of 5
Very good, quality, deadlines, to do again to recommend!
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C
Rating: 5 out of 5
No problem, fast shipping, top product
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P
Rating: 1 out of 5
Product without any interest, tasteless at a price far too high. I will not renew my purchase.
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Response from Plantin
Hello,
We are sincerely sorry that this product did not meet your expectations. We understand your disappointment, especially considering the price and the expected tasting experience.
Your feedback is important to us and will be forwarded to our quality team to continue improving our products.
Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find a suitable solution.
The Plantin team
We are sincerely sorry that this product did not meet your expectations. We understand your disappointment, especially considering the price and the expected tasting experience.
Your feedback is important to us and will be forwarded to our quality team to continue improving our products.
Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find a suitable solution.
The Plantin team
F
Rating: 5 out of 5
impeccable, I enjoyed it. thank you, very good quality price ratio
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O
Rating: 5 out of 5
Top product, very fast delivery, what more could you ask for, it's top
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R
Rating: 5 out of 5
Good quality truffles received quickly
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P
Rating: 2 out of 5
Perfect delivery, but the product lacks taste
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Response from Plantin
Hello,
Thank you for your positive feedback regarding the delivery.
We are however sorry to learn that the product did not meet your expectations in terms of taste. We understand your disappointment, as truffles are a product that is primarily chosen for their aromatic qualities.
Your opinion is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
Thank you for your positive feedback regarding the delivery.
We are however sorry to learn that the product did not meet your expectations in terms of taste. We understand your disappointment, as truffles are a product that is primarily chosen for their aromatic qualities.
Your opinion is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
P
Rating: 5 out of 5
Quality product in accordance with the description
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J
Rating: 5 out of 5
Beautiful discoveries of summer truffles
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