/10
★★★★★
based on 1254 reviews published
★★★★★
based on 1254 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Although this is the 3rd or 4th time I've ordered fresh truffles from Plantin in February, I found the quality of this shipment really inadequate, even mediocre, as if the truffles weren't ripe. They were almost odorless with very little flavor. Really disappointing.
Pierre B.
purchased on 16/02/2025
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Answer from Plantin
Dear Sir,
We thank you for your feedback and are sincerely sorry to hear that your latest order did not live up to your expectations. Customer satisfaction is our priority, and we are surprised that we were not contacted directly to provide a suitable solution to your problem.
Our customer service team is available Monday to Saturday from 10am to 12pm and from 1:30pm to 6:30pm to answer your questions and find a satisfactory solution. We will immediately pass on your comments to our team so that we can understand what may have happened.
We look forward to hearing from you.
Best regards,
The Plantin team
We thank you for your feedback and are sincerely sorry to hear that your latest order did not live up to your expectations. Customer satisfaction is our priority, and we are surprised that we were not contacted directly to provide a suitable solution to your problem.
Our customer service team is available Monday to Saturday from 10am to 12pm and from 1:30pm to 6:30pm to answer your questions and find a satisfactory solution. We will immediately pass on your comments to our team so that we can understand what may have happened.
We look forward to hearing from you.
Best regards,
The Plantin team
5
/5
★★★★★
Product quality, tracking, packaging and delivery....everything was perfect.
Jean Luc P.
purchased on 15/02/2025
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5
/5
★★★★★
Perfect
Sylvain D.
purchased on 15/02/2025
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5
/5
★★★★★
Customer at Plantin, during a problem, they were very reactive and found a solution, very satisfied.
Frederic R.
purchased on 17/02/2025
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3
/5
★★★☆☆
A little disappointed by the taste of the truffles, which lacks power.
Stéphane T.
purchased on 16/02/2025
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5
/5
★★★★★
Perfect
Loic B.
purchased on 12/02/2025
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5
/5
★★★★★
Super site! Very fresh and fragrant truffle, and a well-prepared parcel. Everything was perfect 👍🏻
Claire D.
purchased on 11/02/2025
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5
/5
★★★★★
Very satisfied
Chantal M.
purchased on 11/02/2025
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5
/5
★★★★★
Excellent products: a delight!
Caroline A.
purchased on 09/02/2025
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5
/5
★★★★★
Product already ordered in the past still as good other products to discover
Michel B.
purchased on 07/02/2025
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5
/5
★★★★★
Always very satisfied with Plantin's quality of service.
Olivier C.
purchased on 09/02/2025
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5
/5
★★★★★
Good products, but the post office is still not up to scratch.
Patricia F.
purchased on 09/02/2025
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5
/5
★★★★★
Un regal !!!
Olivier G.
purchased on 06/02/2025
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5
/5
★★★★★
Perfect,
Leonardo M.
purchased on 07/02/2025
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5
/5
★★★★★
Super
Chantal L.
purchased on 06/02/2025
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5
/5
★★★★★
Perfect!
Richard H.
purchased on 05/02/2025
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5
/5
★★★★★
I had received PLANTIN products as a gift. I confidently recommended them.
Jean-jacques T.
purchased on 04/02/2025
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2
/5
★★☆☆☆
A little surprised when I opened the sachet: no smell. A little smell a few hours later. Very very little taste. Disappointed ... Not what I knew and picked up when I was young (in Ardèche), or gave away a few years ago.
Bernard L.
purchased on 02/02/2025
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Answer from Plantin
Hello Sir, thank you for taking the time to leave your review. Have you contacted our customer service department? I'll pass on your contact details so that we can get back to you as soon as possible. Sincerely, the Plantin team
5
/5
★★★★★
Perfect as always and fast
Olivier L.
purchased on 01/02/2025
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5
/5
★★★★★
Very satisfied with the order, delivered quickly.
Luc M.
purchased on 31/01/2025
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5
/5
★★★★★
Great site! Easy ordering and fast shipping! We are ordering the truffle aroma oil for the first time, excellent!
Nathalie V.
purchased on 29/01/2025
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5
/5
★★★★★
No problem. Delivery on time, in accordance with the guarantees on the product and its quality. Good house.
Jean-loup S.
purchased on 29/01/2025
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5
/5
★★★★★
Excellent product. Very serious company giving very good products and delivering them at the top. Thank you
Monique B.
purchased on 28/01/2025
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5
/5
★★★★★
It's the best truffle oil. I've tried several, but always come back to Plantin.
Nathalie C.
purchased on 28/01/2025
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5
/5
★★★★★
Quality truffles and fast delivery
Julien M.
purchased on 28/01/2025
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5
/5
★★★★★
Excellent products and well managed cold delivery
Sylvie B.
purchased on 26/01/2025
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5
/5
★★★★★
Super
Shanon C.
purchased on 15/12/2024
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5
/5
★★★★★
A reactive and super efficient team Bravo !!!
Alain J.
purchased on 23/01/2025
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5
/5
★★★★★
Very well
Edith M.
purchased on 18/01/2025
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3
/5
★★★☆☆
This time the truffles lacked flavour!
Lionel E.
purchased on 23/01/2025
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