★★★★★
based on 1311 reviews published
Latest customer reviews
As usual, excellent quality product, as ordered, perfectly packaged and delivered on time. Nothing to say and great satisfaction.
Excellent follow-up and after-sales service
A beautiful fragrance. Thank you very much. Do you still have some?
Fast delivery, perfect packaging and high quality product.
As always, super fast and well-protected shipment. Quality truffles, interesting choice of quantities. On the other hand, Chronofresh delivers whenever it wants; it's a pain.
A VERY FAIR PRICE FOR A VERY GOOD PRODUCT
Late delivery.
Always perfect 👍
Perfect
Very good product
As truffle fans, we were very satisfied with the product. The delivery also went very well (packaging and speed).
Impeccable
Very good
For 50 g =3 truffles: you could have used 12 peas An option with the number of truffles would be useful...
Perfect!
Tasteless truffle
Very good, nothing to complain about the only thing is the delivery which gives you a little late the range of delivery times.
The truffles had little taste.
Delicious
No complaints about either the quality of the product or the delivery time. Excellent experience.
This delivery was fine, I had gone a long time without ordering due to disappointing deliveries.
Good product and well scented.
Very good product, many thanks
Very satisfied with the fresh truffles I received! What a delight! Very serious, I recommend Plantin and now know where to buy my fresh truffles and truffle products.
Very good contact . Very efficient . All positive . Thank you
The truffles were tasteless.
We are sorry to hear that your experience did not live up to your expectations. The quality of our truffles is a priority, and we take your comment very seriously.
Our customer service is available Monday to Saturday, 10am to 12pm and 1:30pm to 6:30pm. We would have liked to have had the opportunity to talk to you beforehand, so that we could better understand your feelings and come up with a solution.
Rest assured that we will pass on your feedback to our team to analyze the situation. Please do not hesitate to contact us directly, we would be delighted to discuss the matter with you.
Best regards,
The Plantin Team
Perfect quality and top delivery time Thank you
Although this is the 3rd or 4th time I've ordered fresh truffles from Plantin in February, I found the quality of this shipment really inadequate, even mediocre, as if the truffles weren't ripe. They were almost odorless with very little flavor. Really disappointing.
We thank you for your feedback and are sincerely sorry to hear that your latest order did not live up to your expectations. Customer satisfaction is our priority, and we are surprised that we were not contacted directly to provide a suitable solution to your problem.
Our customer service team is available Monday to Saturday from 10am to 12pm and from 1:30pm to 6:30pm to answer your questions and find a satisfactory solution. We will immediately pass on your comments to our team so that we can understand what may have happened.
We look forward to hearing from you.
Best regards,
The Plantin team
Product quality, tracking, packaging and delivery....everything was perfect.
Perfect
Customer at Plantin, during a problem, they were very reactive and found a solution, very satisfied.
A little disappointed by the taste of the truffles, which lacks power.
Perfect
Super site! Very fresh and fragrant truffle, and a well-prepared parcel. Everything was perfect 👍🏻
Very satisfied
Excellent products: a delight!
Product already ordered in the past still as good other products to discover
Always very satisfied with Plantin's quality of service.
Good products, but the post office is still not up to scratch.
Un regal !!!