★★★★★
based on 1558 reviews published
Latest customer reviews
5
Very good experience. To be renewed.
Satisfied!!!
Nothing to say Quality and speed as always
Very good products that I follow with interest
Very good product Delivered quickly
Super. Very beautiful truffles.
Superb products Super delivery
Perfect.
As always, correct price and superior quality. The truffles are excellent, the dried morels sublime
Delivered very quickly, even faster than announced. Compliant with the order.
Good experience
Perfect
Perfect thank you
No surprise: very good
Perfect
Super pro
Perfect. I recommend people to have this experience because I love it.
FAST DELIVERY - VERY GOOD PACKAGING - THE MERCHANDISE IS FOR CHRISTMAS, I DO NOT DOUBT I WILL BE SATISFIED
Order delivered but I haven't cooked the porcini yet to provide my feedback on the quality of the product.
Fast delivery
Everything went well, fast shipping, I am very happy
Very good
Perfect!
Non-receipt of the package, the carrier is incompetent
We are sincerely sorry for the non-receipt of your package and fully understand your dissatisfaction.
Even though the delivery is handled by an independent carrier, this does not change our commitment to our customers. This type of situation is obviously unacceptable, especially for fresh and sensitive products like truffles.
We regret that you did not contact us directly as soon as the problem was noticed. This would have allowed us to immediately open an investigation with the carrier and offer you a quick solution (reshipment or refund according to your preference).
We invite you to reach out to us by email at [email protected] so that we can analyze your case and resolve this situation as quickly as possible.
Best regards,
Laurent
Perfect, fast and careful delivery
Good product
Fast delivery, all good
Speed and quality are on point
A bit, when buying I sincerely thought there were several per lot, and there was only one and it is quite shiny, it would be good to specify (but I may have read it wrong..) well it’s not dramatic
Thank you for your feedback and for your honesty.
Our truffles are indeed offered by weight and not by the number of pieces. Depending on their size and ripeness, a lot may contain one or several truffles. The shiny appearance you mention is quite normal and related to the natural freshness of the product.
Your comment about the clarity of the information is however relevant. Even though these elements are indicated on the product sheet, your message invites us to think about an even more explicit presentation to avoid any confusion during the purchase.
We remain at your disposal if you wish to discuss your order further or about the use and storage of your truffle.
Best regards,
Laurent
Excellent, perfect taste and packaging system on point, fast transport. Thank you very much. C Bouttier
Perfect
Excellent product. Perfect packaging. Delivery not great but it does not affect my product. Best regards and see you soon. Pierre B.
Beautiful product
Frozen truffles Once again !!!!!
We would like to clarify that it is impossible to receive frozen truffles, except in the case of a specific order for frozen truffles, clearly identified as such on our site.
To better understand the situation and verify the elements of your order together, we invite you to contact us by phone. We can analyze the issue and consider an appropriate solution.
Awaiting your call,
Best regards,
The Plantin team
Very good
The ceramic truffles are of very high quality and very well made!
Delivery without problems, the truffles are very good, a little less, we found they lacked a bit of taste! But still, once again, very good! Best regards
Super truffles. Nothing to say for the season.
Truffle without taste I will not recommend on the Plantin site.............
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team