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S
Rating: 4 out of 5
ski ok after change after 1 day because too flexible
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Customer reviews of Precision Ski Rent
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 7 876 published reviews
Summary of reviews
Precision Ski Rent delivers a consistently smooth and accessible booking experience with an easy-to-use, well-designed site that allows changes to dates without losing items in the cart and clear, fast navigation. Customers highlight attractive pricing, strong value, and frequent discounts, with several notes about excellent pricing, great value for money, and competitive rates across multiple offers. The service quality is emphasized through rapid responses to messages, straightforward ordering, and reliable, straightforward processes from browsing to booking, plus consistently easy and efficient bookings and well-located shops in resorts. Overall, the experience is described as fluid, fast, and easy, with repeat customers appreciating the dependable, hassle-free journey each year.
All reviews
J
Rating: 5 out of 5
Top
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I
Rating: 5 out of 5
Very good advice in choosing our helmets Very good welcome when taking our equipment rental A lot of patience and very polite person This is the 3rd year and we highly recommend Thank you
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S
Rating: 5 out of 5
very practical
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D
Rating: 5 out of 5
Very happy with the service provided
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A
Rating: 5 out of 5
Great people good kit, decent value
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V
Rating: 5 out of 5
Very good.
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J
Rating: 5 out of 5
Equipment ok, attentive staff.
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C
Rating: 5 out of 5
Very efficiently done
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B
Rating: 5 out of 5
Excellent service! Thank you very much.
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B
Rating: 3 out of 5
Skis were ok overall but the boots were not in good form - no availability of 100+ flex and the ones available were very old…
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L
Rating: 5 out of 5
super friendly. Top material and service. Thank you and see you next year!
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F
Rating: 5 out of 5
Super
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A
Rating: 1 out of 5
The assistant forced me to take the insurance for the skis when I didn’t want or need to. This cost me £48.99. He also rushed me to pay and I used the wrong card which then cost me an exchange rate fee. Lastly the pair of boots provided for Sophie to wear were unsanitary. I didn't wish to come back due to the negative experience I’d had with the insurance. If the insurance is so important, why is it ‘optional’ and why was I not allowed to say no? 07766418595
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
We are sorry to read about your experience.
Regarding the insurance, it is indeed systematically offered to our customers, but it always remains optional. We would never intentionally force a customer to take it, and we regret if this was not clearly understood during your visit.
Concerning the payment, we understand the inconvenience caused and are sorry if you felt rushed at that moment.
As for the boots, all our equipment is regularly checked and maintained to ensure proper hygiene and comfort. However, if something does not feel right, our team is always available to replace the equipment immediately. We regret that this was not brought to our attention during your visit, as we would have gladly provided a more suitable pair.
Finally, we also regret that these points were not mentioned when you returned the equipment, as we would have been happy to find a solution or make a commercial gesture.
We remain available if you would like to discuss this further.
Kind regards.
Thank you for your feedback.
We are sorry to read about your experience.
Regarding the insurance, it is indeed systematically offered to our customers, but it always remains optional. We would never intentionally force a customer to take it, and we regret if this was not clearly understood during your visit.
Concerning the payment, we understand the inconvenience caused and are sorry if you felt rushed at that moment.
As for the boots, all our equipment is regularly checked and maintained to ensure proper hygiene and comfort. However, if something does not feel right, our team is always available to replace the equipment immediately. We regret that this was not brought to our attention during your visit, as we would have gladly provided a more suitable pair.
Finally, we also regret that these points were not mentioned when you returned the equipment, as we would have been happy to find a solution or make a commercial gesture.
We remain available if you would like to discuss this further.
Kind regards.
A
Rating: 5 out of 5
Top
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T
Rating: 5 out of 5
Effective in store and good material
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Y
Rating: 5 out of 5
tip top
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S
Rating: 2 out of 5
Nothing suitable was in stock. Lazy employees.
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Response from Precision Ski Rent
Hello Shlomi,
Thank you for taking the time to share your experience. We are sorry to hear that you did not find what you were looking for and that our service did not meet your expectations. Your feedback is valuable and will help us improve our offerings and our welcome. We hope to have the opportunity to serve you better during your next visit.
Sincerely,
The Precision Ski Rent team
Thank you for taking the time to share your experience. We are sorry to hear that you did not find what you were looking for and that our service did not meet your expectations. Your feedback is valuable and will help us improve our offerings and our welcome. We hope to have the opportunity to serve you better during your next visit.
Sincerely,
The Precision Ski Rent team
A
Rating: 5 out of 5
Friendly staff and very helpful.
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A
Rating: 5 out of 5
Very good shopping experience. The site is easy to use and very clear.
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B
Rating: 5 out of 5
Excellent equipment, efficient service
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S
Rating: 5 out of 5
Good prices compared to other rental shops
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S
Rating: 5 out of 5
Great service with decent equipment, highly recommend
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M
Rating: 5 out of 5
Excellent service. Good price
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S
Rating: 1 out of 5
The most uncomfortable ski boots and a reluctance from staff to help refit a different pair. Went to another shop on the end and paid for another pair. Both me and my son. My husband’s snowboarding boots were not at all waterproof. I was told that the skis I was given by them werw childrens. Helmets not in a great condition. Felt like staff were laughing at me when I asked to try different ones. The shop was a mess. Boxes everywhere. Not a great experience when you arrive excited to start your holiday.
Response from Precision Ski Rent
Dear Sophie,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and appreciate you bringing these issues to our attention. We strive to provide a welcoming environment and quality equipment, and it's clear we fell short in your case. Your comments will be addressed with our team to ensure improvements are made. We hope to have the opportunity to provide you and your family with a better experience in the future.
Best regards,
The Precision Ski Rent Team
Thank you for sharing your feedback. We're truly sorry to hear about your experience and appreciate you bringing these issues to our attention. We strive to provide a welcoming environment and quality equipment, and it's clear we fell short in your case. Your comments will be addressed with our team to ensure improvements are made. We hope to have the opportunity to provide you and your family with a better experience in the future.
Best regards,
The Precision Ski Rent Team
D
Rating: 5 out of 5
superb, friendly service
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A
Rating: 5 out of 5
Great location and service
D
Rating: 5 out of 5
Excellent store, the staff is really nice, so rare..
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J
Rating: 5 out of 5
Everything is fine!
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L
Rating: 5 out of 5
Amazing service thank you
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D
Rating: 5 out of 5
Amazing thank you
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K
Rating: 5 out of 5
Fantastic service and attention again from all the staff at Precision Ski in Morzine, would highly recommend. Check out the website for discounts too!
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S
Rating: 5 out of 5
A pleasant and competent staff. A welcoming shop and good quality equipment. A good experience for these few days of skiing.
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M
Rating: 5 out of 5
Good material and in good condition, even at the end of the season, which is not the case with others. Availability of staff.
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C
Rating: 5 out of 5
Great value for money. The team were fantastic and the whole process was quick and easy, from booking to collecting and returning the equipment.
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J
Rating: 5 out of 5
Reservation and pickup done without any problem
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N
Rating: 1 out of 5
Our experience during the pickup and return of the ski equipment was disappointing and did not meet the standards we had experienced in previous years in France, including during previous rentals with Precision Ski. We arrived at the store an hour before closing on Saturday, April 28, but the staff refused to serve us, stating that they were too busy to accommodate us in the next hour and asking us to come back the next morning. Upon our return at 8:30 AM, we had to wait in line for about an hour before being served. Many other customers around us were visibly frustrated, creating a tense and negative atmosphere from the start of our vacation, especially for our children. These delays were all the more frustrating because, over four years of ski rentals, we had never experienced such long waits. Additionally, the quality of the equipment was below our expectations, especially considering that we had paid extra for
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Response from Precision Ski Rent
Hello,
Thank you for your detailed feedback.
We are sorry to hear that your experience did not meet your expectations.
Due to an exceptional level of attendance that weekend, our team had to temporarily stop accepting new clients at the end of the day in order to properly serve those already present. We understand that having to return the next morning may have been frustrating, but this decision was made to ensure the safety and quality of service.
Regarding the waiting time, we acknowledge that the store was particularly busy, which unfortunately led to longer delays than usual. This does not correspond to the level of service we wish to provide.
Regarding the equipment, it is regularly maintained and checked. In case of any issues during the rental period, our team remains available to make necessary adjustments or replacements.
Finally, for equipment changes (such as switching from skis to snowboards), certain conditions may apply depending on the chosen packages.
We regret that your experience was impacted by these circumstances and thank you for your feedback, which allows us to improve our service.
Best regards.
Thank you for your detailed feedback.
We are sorry to hear that your experience did not meet your expectations.
Due to an exceptional level of attendance that weekend, our team had to temporarily stop accepting new clients at the end of the day in order to properly serve those already present. We understand that having to return the next morning may have been frustrating, but this decision was made to ensure the safety and quality of service.
Regarding the waiting time, we acknowledge that the store was particularly busy, which unfortunately led to longer delays than usual. This does not correspond to the level of service we wish to provide.
Regarding the equipment, it is regularly maintained and checked. In case of any issues during the rental period, our team remains available to make necessary adjustments or replacements.
Finally, for equipment changes (such as switching from skis to snowboards), certain conditions may apply depending on the chosen packages.
We regret that your experience was impacted by these circumstances and thank you for your feedback, which allows us to improve our service.
Best regards.
L
Rating: 5 out of 5
Thank you,
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P
Rating: 5 out of 5
Excellent and friendly service, in a great location for the slopes.
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T
Rating: 2 out of 5
Service good with one exception who made it awkward to change the children’s skis even though we paid for that flexibility My premium level ski were not of the high standards I have rented elsewhere
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Response from Precision Ski Rent
Hello Tim,
Thank you for taking the time to share your feedback. We are glad that our service was appreciated, but we are sorry to hear that your experience with changing skis did not meet your expectations. Your feedback is valuable and will help us improve this process. Regarding the quality of the skis, we strive to offer the best equipment possible, and we will closely examine your feedback. We hope to see you again soon to provide you with an experience that meets your expectations.
Best regards,
The Precision Ski Rent Team
Thank you for taking the time to share your feedback. We are glad that our service was appreciated, but we are sorry to hear that your experience with changing skis did not meet your expectations. Your feedback is valuable and will help us improve this process. Regarding the quality of the skis, we strive to offer the best equipment possible, and we will closely examine your feedback. We hope to see you again soon to provide you with an experience that meets your expectations.
Best regards,
The Precision Ski Rent Team