Reviews Precision Ski

Shipment and receipt of the parcel within the time specified and corresponding to the order. However, you can't go back once the order has been placed, even within a few minutes. It's impossible to change the relay point, for example, and customer service (e-mail) isn't very understanding (no apologies) following a request on this subject.

Disappointed with the delivery as the delivery time was not respected. Received the parcel too late.

Lack of description

Hello, The note may seem a bit high, but when you select the gift-wrapping option, it's not to receive a product without its gift wrap. Not living at the delivery address where the product was delivered, I discovered on Christmas Day that it wasn't wrapped. I was a bit stuck and offered the pair of gloves without the package. Respecting a customer also means respecting the contract between the two parties. Even though I'm also in the trade, I'm not going to lecture you. I'll be delighted to order from your website again in a few weeks' time to complete my ski equipment. In this respect, I would like to ask you for a commercial gesture by way of compensation. Thank you in advance, Sincerely, Antoine Glenard PS: Apart from that, the gloves are comfortable and solid.

Very happy with the product, but I paid for gift-wrapping which I didn't get...

The day after my delivery, I received a code for a 20% discount. I emailed to see if they could apply the discount or if I should cancel and reorder, but no sound, no picture. A bit disappointing.

Too thin and too light for the price! It even looked like the package (in a simple plastic box) was empty. Disappointed with this purchase. Much too expensive for this purchase.

Nothing to say about the product, but why offer gift-wrapping (for a fee!!!) if you're going to make a botched gift-wrap with scraps of paper that don't even cover the contents?

The site is impeccable in every respect. Attractive prices compared to other sites for the same product. Fast shipping and great care taken with the package. The only drawback is that the technical description of the product is a little superficial. It seems to me that for a helmet, weight is an important element to take into account. Unfortunately, this was not included in the description. It turns out that upon receipt, it weighed 550 grams, which is a lot for a helmet that's said to be light, whereas other helmets weigh only 430 grams. As such, I'm a little disappointed.

- Disappointed not to have received the cover shown on the website photo - very fast delivery

Error in the number of pieces sent

Small problem with the order which was cancelled then finally maintained but the parcel nevertheless arrived 15 days late. Helpful and responsive team, who kept me regularly informed. However, a commercial gesture would have been welcome.

Navigation is not fluid, it takes several clicks for the requested page to be displayed, and the same goes for adding items to the basket, which remains empty even though I'm told that the item has been added.

You could have had very well if I had not received a product damaged and dirty damage ...

The site is well done, but one of the two products received did not correspond to the order.

Very dirty outside. Inside very good

Serious

Too few visits to judge

Very good, only it was described in the article that the glasses were polarized, but they're not.

Size received did not correspond to size received,

Despite an initial error in the reference sent (different graphics on the bag but correct model), I received the correct bag very quickly, one week after ordering.

Product conforms (but wrong size for ski boots) and fast delivery. It's a pity that return shipping costs are at the customer's expense.

I ordered 2 snow covers, but only received one!!!!! On

Lack of clarity in the choice of mode of transport, I could not choose the delivery I wanted because of a bug obviously.

I ordered a size MP 30 and was sent a 30.5.

I remove a star 1) because the site forgot a part of the address I had to make 10 km for nothing. 2) transport paying. 3) the photo and description are different from the product 4) the phone cost of 9mn25 s m à is too expensive 7 84 of tel when the other sites are free Otherwise delivery time correct,

It would have been a good idea to specify that the bindings were not mounted on the skis, as shown in the photo...?

The sweatshirt is disappointing for its very thin material, which is praised for its water-repellent properties, so it was ordered for skiing. For delivery, no problem... on time

Lack of information on products sold. For example, for Spider socks for children and adults, I had to contact the site because there were no French size correspondences.

Very serious site with interesting prices, but my first oakley mask that I ordered I received with a manufacturing defect at the level of the screen, they made me an exchange, the new one that I received does not have manufacturing defect it is niquel and normal, except that the glass inside is scratched, which disgusts me a little for a mask with more than 115 euros which is supposed to be new. If it had been small scratches on the outside, I wouldn't have said anything, because he'll see other scratches, but here it's on the inside, it's a mess, it's not very aesthetic, it's like a little circle 0.5cm in diameter (or a little more) in one corner with micro-scratches (they're not deep), but fortunately the scratches don't bother me when I put the mask on, I don't see them at all or hardly at all, so I keep the mask, I don't want to go to the trouble of sending it back again. Despite everything, it's a serious company that I recommend, and I may be ordering from them again soon, or shopping directly in one of their boutiques if I happen to go on holiday to one of the resorts where they have stores.

I stand by the factual elements given in my first comment and find the supplier's attitude deplorable: you have to accept customer feedback from a satisfaction analysis and implement an action plan. I maintain that the snowboard size delivered did not correspond to the order (a point I can prove by the invoice), and that the solutions proposed did not satisfy me. I maintain that the person I contacted by phone before ordering confirmed that the size I requested was physically available, and that their team didn't have a snowboard specialist when I asked about bindings. The supplier is free to refuse my comment via "Avis Vérifiés", but there are other ways of making it public.

Complete but beware of the correspondence between the products in photos and those actually delivered and moreover it is the customer who pays the shipping and return!!!!

Parcel lost but I was reimbursed.

The item does not match the model ordered (purple with pattern). The anti-theft device could have been removed from the garment!

Unclear terms and conditions for using promo codes. Unanswered chat questions... Descriptions not always very clear or even contradictory (cf men's or women's model...)

The helmet arrived exceptionally quickly. However, it is stained as if it were a display model.

I was slightly disappointed because the shirt I received was not exactly the same as the one I ordered and it was not delivered to the parcel post I had chosen but to another one a little further away.

Contacted customer service for information, very quick response. The 2 stars less? Because the item was never delivered to me, the seller realized, at the time of shipping, that the item had defects... Immediate reimbursement. So I think he's still a good seller, but he could have realized it earlier.