/10
★★★★★
based on 8989 published reviews
★★★★★
based on 8989 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Impossible to enter the promo code. Too bad I lost 40 euros
Philippe F.
purchased on 16/12/2022
Translated review Answer from Precision Ski
Hello Philippe, Thank you for your feedback. We are sincerely sorry for this incident, do not hesitate to contact our customer service for this type of problem, it can be resolved very quickly. Have a nice day,
3/5
★★★☆☆
Ordered size probably no longer available and sent the next size down. Too small, and no gift to give on the big day. But very correct and efficient after-sales service, easy contact, quick return and refund.
Sebastien D.
purchased on 26/11/2022
Translated review Answer from Precision Ski
Hello Sébastien, Thank you for your feedback. We are sorry for the inconvenience, there was a miscommunication with the brand and a size exchange was made following labeling, we understand your disappointment. Nevertheless, we thank you for your kind words about customer service, we strive every day to bring you satisfaction. Happy holidays, The Précision Ski team
3/5
★★★☆☆
Anti-theft device not removed...
Laurent C.
purchased on 27/11/2022
Translated review Answer from Precision Ski
Hello Laurent, Thank you for your feedback. We are sincerely sorry for this oversight, you can contact customer service, it will be a pleasure to help you. Happy holidays, The Précision Ski team
3/5
★★★☆☆
I did not receive an email indicating that the order had been confirmed.
Sébastien R.
purchased on 25/11/2022
Translated review Answer from Precision Ski
Hello Sébastien, Thank you for your feedback! On our side, two e-mails went out for you, a payment confirmation e-mail on 25/11 and a shipment e-mail on 28/11, perhaps they slipped into spam. We're sorry for the inconvenience, but we hope you were completely satisfied with your order. Have a nice day and see you soon, The Précision Ski team
3/5
★★★☆☆
The advertised delivery time is not met, which is a shame, especially if the outing is organized.
Martin W.
purchased on 08/09/2022
Translated review Answer from Precision Ski
Hello Martin, We're really sorry about this delivery problem, unfortunately it's totally beyond our control. We hope your next order will bring you complete satisfaction. See you soon, The Précision Ski team
3/5
★★★☆☆
The width of the ski holster is too narrow, making it very difficult to close where it meets the bindings. The service from Precision Ski is fantastic.
Arturo R.
purchased on 26/08/2022
Translated review Answer from Precision Ski
Hello Arturo, We are sorry for the small inconvenience regarding the case, if you need it you can send us a return without any problem. Thank you for your comment about our service, it is a pleasure to help you. We hope your next order will be to your satisfaction. See you soon, The Precision Ski Team
3/5
★★★☆☆
Inconvenient site Delivery and order tracking ok
Mathieu L.
purchased on 11/07/2022
Translated review Answer from Precision Ski
Hello Mathieu, Thank you for your comment. We are sorry that our site did not live up to your expectations, however we are happy to see that the rest of your order went well. See you soon, The Précision Ski team
2/5
★★☆☆☆
I sent an email for a return, the après ski are not going, and I have no return. Please contact me again.
Acheteur Vérifié
purchased on 28/02/2022
Translated review Answer from Precision Ski
Hello, Thank you for your feedback. Our teams replied to you at the beginning of the afternoon, informing you of the procedure to follow for any product return. We hope that your next order will bring you complete satisfaction. See you soon, The Précision Ski team
2/5
★★☆☆☆
Hello, an error has occurred. 57012-535-IO-990 Icepeak Freiberg Ski Pants Black - Size: 48- Color: Black 100,82 1 100,82 The size that came up is 54. I asked how you can check the 48. I want to exchange for the correct size. Thanks
Acheteur Vérifié
purchased on 23/02/2022
Translated review Answer from Precision Ski
Hello Manuel, According to the size chart, a French 48 corresponds to a Finnish 54. We have therefore sent you a 48. On Icepeak products, there may be two labels, one indicating the French size and the other indicating the Finnish size. See you soon, The Precision Ski Team
2/5
★★☆☆☆
Fast delivery, perhaps too fast given that the product was defective on arrival. It would be good to check before packing and sending the packages that there are no nicks in the fabric...
Acheteur Vérifié
purchased on 14/02/2022
Translated review Answer from Precision Ski
Hello Valérie, Thank you for your feedback. We are very sorry about this incident. We make every effort to pack our products as securely as possible before entrusting them to the carrier. We will pass on the information to the logistics department to optimize our packaging. See you soon, The Precision Ski team.
3/5
★★★☆☆
The delivery was super fast. as i bought in italy on saturday, on wednesday i already had the parcel. The part I don't like very much is the choice of size. after entering all my son's measurements, they recommended a size S. I bought an L because a friend of mine bought it for her daughter and she told me it fit well. well, the L is right, if I had trusted the site, I would have had problems. Also, I noticed an imperfection in one seam, having paid over 400 for it, I expected it to be perfect. For the rest, communication and shipping remains a very serious company, (I recommend it) I hope that my comment can help to improve this imperfection in the service.
Acheteur Vérifié
purchased on 12/02/2022
Translated review Answer from Precision Ski
Hello Frederica, Thank you for your feedback. You can contact our customer service for the sewing problem in order to open an after-sales procedure with the brand. Regarding sizing, we offer a sizing guide that is provided directly by the brand, so we will pass on the information. See you soon, The Precision Ski team
3/5
★★★☆☆
Package tracking, package in good condition, care instructions inside. As there is no possibility of an exchange, I have to send the parcel back, request a refund and order again.
Acheteur Vérifié
purchased on 04/02/2022
Translated review Answer from Precision Ski
Hello Isabelle, We are sorry to hear that your order did not bring you complete satisfaction. In accordance with our general terms and conditions of sale, we offer a refund following an order. You contacted our customer service department on 09/02 and we hope we have met your expectations. See you soon, The Precision Ski team
3/5
★★★☆☆
2 days of skiing and disjointed ( under the fly ) obliged to run in the station sought wire
Acheteur Vérifié
purchased on 23/01/2022
Translated review Answer from Precision Ski
Hello Céline, We're sorry to hear that. Following your email exchanges with customer service, we have proceeded with the refund of one of the 2 pants ordered. For the sewing problem, we invite you to send us photos of the product in order to launch an after-sales procedure with the brand. See you soon, The Precision Ski team.
3/5
★★★☆☆
I did receive Rossignol mittens, but they were not the model I had ordered.
Acheteur Vérifié
purchased on 02/02/2022
Translated review Answer from Precision Ski
Hello Céline, We're very sorry about this error. We could not find any e-mail from you. Please contact customer service for a return and refund. See you soon, The Precision Ski team
3/5
★★★☆☆
Return with mondial relay complicated to get the label
Acheteur Vérifié
purchased on 12/01/2022
Translated review Answer from Precision Ski
Hello Nicole, On our website, the returns procedure indicates each step to return your parcel. By clicking on the Mondial Relay link, you'll be asked to fill in a few details to facilitate the return. We are sorry if this experience has not been satisfactory. Please do not hesitate to contact our customer service department for further information. The Precision Ski team.
2/5
★★☆☆☆
The size received was not the size ordered
Acheteur Vérifié
purchased on 31/12/2021
Translated review Answer from Precision Ski
Hello Jean-François, Thank you for your feedback. We are sorry that your order did not bring you complete satisfaction. As indicated in your email, you did order a size S. Our customer service department has sent you the return procedure for a refund. Sincerely, The Precision Ski Team
3/5
★★★☆☆
I placed a simple order for a hat with three pom-poms and only received one hat and one pom-pom.
Acheteur Vérifié
purchased on 10/12/2021
Translated review Answer from Precision Ski
Hello, We're sorry to hear that your order did not meet with your complete satisfaction. Our customer service department sent two pom-poms on 20/12/21. This was an error on the part of the brand, which had not supplied the complete product. We apologize once again. See you soon, The Precision Ski team.
2/5
★★☆☆☆
Very disappointing because an item was missing and the average after-sales service not a word of apology!!!
Acheteur Vérifié
purchased on 28/11/2021
Translated review Answer from Precision Ski
Hello, Thank you for your review, all feedback is important to us and we're sorry to hear you had such a frustrating experience. Have you contacted us? I don't see any follow-up. We are available every day from Monday to Friday. In the meantime, we wish you happy holidays
3/5
★★★☆☆
On www.precisionsky.it it was advertised free shipping, but I was actually charged over 10 for shipping, even though I chose the item and completed the purchase always on the Italian site. You are not fair to the customer! I was satisfied with the product received.
Acquirente Verificato
purchased on 14/11/2021
Translated review Answer from Precision Ski
Hello, We offer free delivery for pickup at our store in Montmélian in Savoy. We are glad that your order has brought you complete satisfaction. See you soon, The team at Precision Ski
3/5
★★★☆☆
I was supposed to receive it on Friday and it arrived on Tuesday and other than that it was fine but I didn't know why I paid express shipping.
Comprador Verificado
purchased on 02/09/2021
Translated review Answer from Precision Ski
Hello, Thank you very much for taking the time to share your experience with us. We are sorry for the inconvenience. We look forward to seeing you on Precisionski.es. Have a nice day, The Precisionski Team,