/10
★★★★★
based on 9076 published reviews
★★★★★
based on 9076 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Size very difficult to assess, the result is a little disappointing. the delivery had some setbacks. the product arrived three days late, the package torn.
Acheteur Vérifié
purchased on 11/01/2018
Translated review
Answer from
Precision Ski
Hello, Our apologies for the delay, according to the tracking the initial relay closed several days, hence the impossibility a priori to deliver in 24h relay. We're also sorry about the condition of the parcel. Did you make any reservations when you picked it up?
3/5
★★★☆☆
I didn't really take the time to surf the site, but I quickly found what I was looking for, and that's the main thing.
Acheteur Vérifié
purchased on 06/01/2018
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3/5
★★★☆☆
Hello, I'm sure it's not your fault but the delivery wasn't made until Saturday 30th at 1pm, which was scheduled. Knowing the price of this express option, I was very disappointed, especially since I was leaving on Sunday and couldn't use the kid harness during my week of vacation. Not only did I have to pay for a fast delivery for nothing, but I also had to pay for the rental of a harness on site for my daughter. That's almost 30 lost because of this delay. According to the parcel tracking service, it was indeed the post office that failed to meet its deadlines. For the rest of the order nothing to say very professional site that I would certainly use again. Sincerely Alexandre Boudville
Acheteur Vérifié
purchased on 29/12/2017
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3/5
★★★☆☆
The choice of items is interesting and the delivery date was respected. It's just a shame that I wasn't able to take advantage of the advertised 15% discount. When I placed my order, I was unable to enter the code corresponding to this discount. Unless it's when you're asked if you've been sponsored and therefore have to enter an e-mail or code, but in that case it's not very clear. Apart from this drawback, I'm happy with the product (cap) as described on the site!
Acheteur Vérifié
purchased on 25/12/2017
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2/5
★★☆☆☆
The parcel was open and all crushed, fortunately it was a non-fragile product.
Acheteur Vérifié
purchased on 06/12/2017
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Answer from
Precision Ski
Good evening, We are sorry that the parcel arrived in this condition. Could you please revise your note as it is very severe for a transport problem. Thank you for your feedback.
2/5
★★☆☆☆
I'm quite disappointed because the color of the jacket has nothing to do with the photo on the website.
Acheteur Vérifié
purchased on 03/12/2017
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Answer from
Precision Ski
Hello, Would you like to return the product or exchange it? We use photos sent directly by Superdry.
3/5
★★★☆☆
Order conforms, fast delivery. It's a shame that the price on the box (99.95) is much lower than the internet price (surely the manufacturer's recommended price is 129.95...) despite the 40% discount, the price is still higher than the store price, which is discounted by 30%: a discount label was left on the shoes. In short, despite the quality of the shoes, we're left with the bitter taste of having been taken for a sucker ????. Too bad, too bad.
Acheteur Vérifié
purchased on 03/12/2017
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3/5
★★★☆☆
Jacket delivered with a stain
Acheteur Vérifié
purchased on 29/11/2017
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2/5
★★☆☆☆
No skis we wanted, so we got replacement. The binding was not correctly mounted. It was obvious that the binding was remounted many times. We returned the skis.
Verified Buyer
purchased on 14/11/2017
Answer from
Precision Ski
Bonjour. Veuillez accepter nos plus plates excuses pour ce désagrément. En effet le ski que vous aviez commandé présentait un défaut de fabrication, Nous vous avons alors proposé un échange pour un ski de qualité supérieure. Dans les informations de montage, vous nous avez indiqué 31 qui correspond en pointure Mondopoint à une longueur de semelle de 355 mm et non 310 mm comme vous semblez avoir voulu nous indiquer. Ce malentendu a eu pour conséquence un montage en désaccord avec vos attentes. Nous vous avons fait parvenir un bon de retour prépayé afin de nous retourner sans frais votre colis et procédons au remboursement complet de votre commande. Bien cordialement. Hello. Please accept our flatter apologies for this inconvenience. Indeed the ski you had ordered had a manufacturing defect, we then offered you an exchange for a high quality ski. In the mounting information, you indicated to US 31 which corresponds in size Mondopoint to a length of sole of 355 mm and not 310 mm as you seem to have wanted to indicate to us. This misunderstanding has resulted in a disagreement with your expectations. We have sent you a pre-paid return voucher so we can return your parcel without charge and proceed with the full refund of your order. Well cordially
2/5
★★☆☆☆
The skis ordered are not at all the same color nor the same patterns!!!! Why not?
Acheteur Vérifié
purchased on 26/11/2017
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Answer from
Precision Ski
Hello, what exactly is the problem, do you have a photo of the product received?
3/5
★★★☆☆
Ordered a pair of on volkl women. The wrong skis arrived! The ones we ordered were apparently out of stock ... and the icing on the cake was that the bindings were missing. In short, we kept the skis anyway, but the ten arrived later and we had to pay to have them fitted!
Acheteur Vérifié
purchased on 25/11/2017
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3/5
★★★☆☆
Serious site, I had to return an item and it was reimbursed without a hitch.
Acheteur Vérifié
purchased on 20/11/2017
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3/5
★★★☆☆
FAST SERVICE BUT PAYING A DELIVERY CHARGE AT A RELAY POINT NOT EASY FOR THE MONEY
Acheteur Vérifié
purchased on 21/11/2017
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3/5
★★★☆☆
Delivery problem with DPD
Acheteur Vérifié
purchased on 08/11/2017
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3/5
★★★☆☆
A more detailed technical description of products would be a plus
Acheteur Vérifié
purchased on 16/10/2017
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2/5
★★☆☆☆
There was 1 purchase missing from the parcel but they sent it back to me with no problem!
Acheteur Vérifié
purchased on 09/10/2017
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Answer from
Precision Ski
Good evening, Thank you again for your understanding. We apologize again for the oversight, which was rectified the next day. Thank you for your understanding.
3/5
★★★☆☆
Correct
Acheteur Vérifié
purchased on 30/09/2017
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3/5
★★★☆☆
Average packaging, with one box damaged by the carrier and the ski tips visible, but fortunately of no consequence. For skis of this price, it would have been a shame.
Acheteur Vérifié
purchased on 04/09/2017
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2/5
★★☆☆☆
Delivery in x4 instead of x5.
Acheteur Vérifié
purchased on 13/08/2017
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Answer from
Precision Ski
Hello, What is the problem with your order, we do not understand your message.
3/5
★★★☆☆
Nothing to say
Acheteur Vérifié
purchased on 22/07/2017
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3/5
★★★☆☆
I ordered a pair of skis, and the photo was probably not contractual. I was disappointed when I opened the parcel. When you buy touring skis, which represents a big budget, it's disappointing.
Acheteur Vérifié
purchased on 04/05/2017
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3/5
★★★☆☆
Well done
Acheteur Vérifié
purchased on 16/04/2017
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3/5
★★★☆☆
The only problem is that the bag isn't totally identical to the one in the photo on the website. In fact, on the photo the back straps were white, as were the brand's logo trees, whereas they're black on the one I received. So I'm a bit disappointed on this point.
Acheteur Vérifié
purchased on 06/04/2017
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3/5
★★★☆☆
The DPD carrier announced delivery for 16/03, but did not deliver. New announcement of delivery for 17/03, but still not delivered... I was finally delivered on 20/03
Acheteur Vérifié
purchased on 14/03/2017
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2/5
★★☆☆☆
Product not as pictured!
Acheteur Vérifié
purchased on 11/03/2017
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Answer from
Precision Ski
Hello, what's the problem? We have no email, no return request. Is the Oakley mask the wrong one?
3/5
★★★☆☆
Hello, I did not receive the key to adjust the flex of my shoe. Otherwise everything is fine. Thank you very much.
Acheteur Vérifié
purchased on 18/02/2017
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3/5
★★★☆☆
The site looks good.
Acheteur Vérifié
purchased on 21/02/2017
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3/5
★★★☆☆
Good choice of products, good prices during sales
Acheteur Vérifié
purchased on 08/01/2017
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3/5
★★★☆☆
The Précision Ski service is not directly to blame (order processed very quickly, complete and well prepared) but the delivery service provider (Chronopost): 3 days late compared with the announced date and not at the requested collection point...
Acheteur Vérifié
purchased on 17/02/2017
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2/5
★★☆☆☆
The item was not as advertised, too bad.
Acheteur Vérifié
purchased on 05/02/2017
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Answer from
Precision Ski
Good evening, According to your order, there was an inversion between the fluorescent pants you ordered and the green one. We have sent you a free return slip and issued a full refund. We apologize again.
2/5
★★☆☆☆
Terrible delivery
Acheteur Vérifié
purchased on 02/02/2017
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Answer from
Precision Ski
Hello, We don't really understand the deplorable delivery as you indicate from Chronopost. Here is your tracking: http://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XY542786119FR&langue=fr The order left on Friday, the day you ordered, but they were unable to deliver on Saturday due to bad weather in France. The parcel was relayed on Tuesday because on Monday they were unable to deliver the relay which was closed. Your note is very severe, it's not as if the parcel took 3 weeks, or that you had to pay 9.90 for delivery from home. Neither Chronopost nor we are responsible for the delay, but it's hard to break our notification system for a 48-hour delivery time.
2/5
★★☆☆☆
Correct site
Acheteur Vérifié
purchased on 30/01/2017
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Answer from
Precision Ski
Hello, Is it normal or not your rating of 2, because your comment seems to indicate that it was "Correct" but we have a rating of 2 out of 5?
3/5
★★★☆☆
Order did not move from the sender for a week, then arrived by cronopost ... to understand nothing but almost 15 days of delivery.
Acheteur Vérifié
purchased on 15/01/2017
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Answer from
Precision Ski
Hello, The parcel was lost the first time by Chronopost, that's why it took a long time, we had to resend the parcel a second time. Please accept our apologies.
3/5
★★★☆☆
The product is great, it arrived fast! But be careful not to send the anti-theft device with....
Acheteur Vérifié
purchased on 15/01/2017
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2/5
★★☆☆☆
Cardboard box all damaged, and box of shoes of another brand. Really disappointed
Acheteur Vérifié
purchased on 23/01/2017
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Answer from
Precision Ski
Hello, Our apologies, this is a mistake on our part, the shoes should not have been sent in this non-original box. Would you like us to send you the original box within a few days while you request it from Lange?
3/5
★★★☆☆
Compliant product, fast delivery, but higher price than other sites
Acheteur Vérifié
purchased on 21/01/2017
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2/5
★★☆☆☆
Fast delivery. Too bad the wrong product was delivered. Quick return processing
Acheteur Vérifié
purchased on 21/01/2017
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Answer from
Precision Ski
Hello, what exactly is the problem, is this the wrong model? There may have been an error on our part. Please send us the reference number of the product received so that we can proceed with the exchange.
3/5
★★★☆☆
Error in delivery and re-delivery OK but I couldn't take advantage of it in time
Acheteur Vérifié
purchased on 16/01/2017
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3/5
★★★☆☆
Bindings mounted incorrectly. Skis returned. Précision Ski handled the problem well. However, a quality control before sending the product could have highlighted the problem and avoided sending it back. Disappointed not to have been able to take advantage of the sales that have taken place in the meantime, even though the product still hasn't arrived...
Acheteur Vérifié
purchased on 08/01/2017
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3/5
★★★☆☆
Shipment and receipt of the parcel within the time specified and corresponding to the order. However, you can't go back once the order has been placed, even within a few minutes. It's impossible to change the relay point, for example, and customer service (e-mail) isn't very understanding (no apologies) following a request on this subject.
Acheteur Vérifié
purchased on 07/01/2017
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3/5
★★★☆☆
Disappointed with the delivery as the delivery time was not respected. Received the parcel too late.
Acheteur Vérifié
purchased on 05/01/2017
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3/5
★★★☆☆
Lack of description
Acheteur Vérifié
purchased on 08/01/2017
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2/5
★★☆☆☆
Hello, The note may seem a bit high, but when you select the gift-wrapping option, it's not to receive a product without its gift wrap. Not living at the delivery address where the product was delivered, I discovered on Christmas Day that it wasn't wrapped. I was a bit stuck and offered the pair of gloves without the package. Respecting a customer also means respecting the contract between the two parties. Even though I'm also in the trade, I'm not going to lecture you. I'll be delighted to order from your website again in a few weeks' time to complete my ski equipment. In this respect, I would like to ask you for a commercial gesture by way of compensation. Thank you in advance, Sincerely, Antoine Glenard PS: Apart from that, the gloves are comfortable and solid.
Acheteur Vérifié
purchased on 14/12/2016
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Answer from
Precision Ski
Good evening, We have no excuses, even though a computer bug made gift-wrapped orders invisible in our system for several days. We are unforgivable and would like to apologize once again. We have refunded your packaging costs and added a further 15% to your order as a gesture of goodwill. We apologize again.
3/5
★★★☆☆
Very happy with the product, but I paid for gift-wrapping which I didn't get...
Acheteur Vérifié
purchased on 17/12/2016
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Answer from
Precision Ski
Hello, We would like to apologize again for the oversight, we had a problem displaying the gift option for a few days, which explains why we forgot your packaging and we are very disappointed to have been able to satisfy your order to 100%. We have taken care to refund your gift costs. Thank you again for your understanding.
3/5
★★★☆☆
The day after my delivery, I received a code for a 20% discount. I emailed to see if they could apply the discount or if I should cancel and reorder, but no sound, no picture. A bit disappointing.
Acheteur Vérifié
purchased on 13/12/2016
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Answer from
Precision Ski
Hello, we have sent a reply to your request. The code was displayed on the product sheet, on the home page and on a permanent banner. As explained, once the order has been placed and processed, we are unable to carry out this type of practice for accounting purposes. We explained this response to you by e-mail, telling you that when you place your next order, you'll be able to use a special 20% code exclusively for you. I'm really sorry if the e-mail didn't arrive (spam perhaps)?
3/5
★★★☆☆
Too thin and too light for the price! It even looked like the package (in a simple plastic box) was empty. Disappointed with this purchase. Much too expensive for this purchase.
Acheteur Vérifié
purchased on 21/12/2016
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Answer from
Precision Ski
Hello You received your product in an envelope made for textiles, a tear-proof envelope that Chronopost uses by the millions. Your comment relates to the product, not the experience on the site. You have the right to return the product if it does not suit you for an exchange or refund. Thank you for your feedback.
3/5
★★★☆☆
Nothing to say about the product, but why offer gift-wrapping (for a fee!!!) if you're going to make a botched gift-wrap with scraps of paper that don't even cover the contents?
Acheteur Vérifié
purchased on 17/12/2016
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Answer from
Precision Ski
Hello, We apologize for the poor packaging. We have refunded the gift costs and would like to apologize again for the inconvenience. Thank you for your understanding.
3/5
★★★☆☆
The site is impeccable in every respect. Attractive prices compared to other sites for the same product. Fast shipping and great care taken with the package. The only drawback is that the technical description of the product is a little superficial. It seems to me that for a helmet, weight is an important element to take into account. Unfortunately, this was not included in the description. It turns out that upon receipt, it weighed 550 grams, which is a lot for a helmet that's said to be light, whereas other helmets weigh only 430 grams. As such, I'm a little disappointed.
Acheteur Vérifié
purchased on 17/12/2016
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Answer from
Precision Ski
Hello, we apologize for the incomplete description of this product. We've changed our method this year, so that products have large descriptions with as much information as possible. This helmet being an old product, at the time we still lacked experience on the data sheets, but we've corrected that this year. We apologize again.
3/5
★★★☆☆
- Disappointed not to have received the cover shown on the website photo - very fast delivery
Acheteur Vérifié
purchased on 18/12/2016
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2/5
★★☆☆☆
Error in the number of pieces sent
Acheteur Vérifié
purchased on 05/12/2016
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Answer from
Precision Ski
Hello, what is the problem?
3/5
★★★☆☆
Small problem with the order which was cancelled then finally maintained but the parcel nevertheless arrived 15 days late. Helpful and responsive team, who kept me regularly informed. However, a commercial gesture would have been welcome.
Acheteur Vérifié
purchased on 19/11/2016
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3/5
★★★☆☆
Navigation is not fluid, it takes several clicks for the requested page to be displayed, and the same goes for adding items to the basket, which remains empty even though I'm told that the item has been added.
Acheteur Vérifié
purchased on 26/11/2016
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Answer from
Precision Ski
Hello, We encountered various problems on our site during the black friday period. Our development team has corrected all the problems, and you should no longer encounter any anomalies during your browsing. We apologize again for any inconvenience caused.
3/5
★★★☆☆
You could have had very well if I had not received a product damaged and dirty damage ...
Acheteur Vérifié
purchased on 27/11/2016
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Answer from
Precision Ski
Hello, what's the problem, we haven't received any information from you other than this review. We are here to solve any problem, so if we can exchange the product or find another solution, please come back to us.
3/5
★★★☆☆
The site is well done, but one of the two products received did not correspond to the order.
Acheteur Vérifié
purchased on 23/11/2016
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3/5
★★★☆☆
Very dirty outside. Inside very good
Acheteur Vérifié
purchased on 05/11/2016
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3/5
★★★☆☆
Serious
Acheteur Vérifié
purchased on 22/10/2016
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3/5
★★★☆☆
Too few visits to judge
Acheteur Vérifié
purchased on 04/09/2016
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3/5
★★★☆☆
Very good, only it was described in the article that the glasses were polarized, but they're not.
Acheteur Vérifié
purchased on 05/08/2016
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3/5
★★★☆☆
Size received did not correspond to size received,
Acheteur Vérifié
purchased on 29/06/2016
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3/5
★★★☆☆
Despite an initial error in the reference sent (different graphics on the bag but correct model), I received the correct bag very quickly, one week after ordering.
Acheteur Vérifié
purchased on 26/05/2016
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