/10
★★★★★
based on 8989 published reviews
★★★★★
based on 8989 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Wrong item description, therefore wrong order No German address - unfortunately I do not understand French
Verifizierter Käufer
purchased on 25/05/2021
Translated review Answer from Precision Ski
Hello, First of all, thank you for ordering from Precisionski.de. We apologize for the inconvenience. Have you tried to contact us regarding the problem with the product model? You can also contact us via customer support: [email protected] We will be happy to discuss with you the various issues you have encountered. Have a great day, The Precisionski Team,
2/5
★★☆☆☆
Delivery price too high for such a small parcel, and what's more, the "free delivery" at the store's drive is not a delivery and there's nothing on offer.
Acheteur Vérifié
purchased on 09/06/2021
Translated review Answer from Precision Ski
Hello, thank you for your feedback. However, we would like to give you a more precise answer to your question. First of all, you chose to have your order delivered by appointment with Dpd, but this is not the cheapest delivery option. You have the option of using Mondial Relay 4 for delivery within 72 hours. Delivery is offered on our site for purchases of 150 or more. We can't afford to offer delivery at a lower price. Transport has a cost - it's the main cost for an e-commerce site. In-store delivery has nothing to do with it, it's a free delivery among our 38 stores in Savoie, it's not a drive, just a collection point that we offer in addition to traditional deliveries. We offer 3 carriers so that every customer can have the experience of their choice, and it's up to you to choose the one you want. If you've decided not to take the economy option, it's still difficult to order in any case and then come back and give it a bad mark. To put it simply, out of 5 modes offered, you chose the second most expensive... Best regards.
3/5
★★★☆☆
I had to travel to another town to pick up my parcel, even though I had requested delivery to a relay station near my home.
Acheteur Vérifié
purchased on 02/02/2021
Translated review Answer from Precision Ski
Hello, Thank you for sharing your experience. We are very sorry for the inconvenience. Given the current conditions, some collection points are overloaded and our partners have no choice but to deliver the parcel to the nearest available collection point. We will of course pass on the information to the carrier in order to improve the service. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
2/5
★★☆☆☆
Bonnet size small
Acheteur Vérifié
purchased on 13/02/2021
Translated review Answer from Precision Ski
Hello, Your rating is a little harsh, the product does not meet your expectations. You can return the product free of charge and get your money back. Thank you for your understanding.
3/5
★★★☆☆
I have no complaints about the product, which is in order. On the other hand, I paid almost 6 euros for express delivery (max 72h), and I didn't receive my article until more than a week after it had been dispatched. I contacted precisionski to explain my dissatisfaction and never got a reply. Admittedly, the parcel was delayed due to bad weather, but a reply from them would not have been out of place.
Acheteur Vérifié
purchased on 07/02/2021
Translated review Answer from Precision Ski
Hello, Thank you for your feedback. However, we would like to add some information to your comment. You sent us a message on 11/02 at 9:20 am, our advisor replied at 10:46 am with the following message: Hello Catheline, Thank you for contacting us. We are very sorry for the inconvenience. We have launched an inquiry with the carrier to find out where the parcel is at the moment. My interlocutor told me it was on its way but could not guarantee a delivery date. I'll keep an eye on it. Sincerely," Behind we launched the procedure with Dpd. Dpd is not an express service at all, you could have taken Chronopost which is the same price and delivers in 24h. We are sincerely sorry for the delay in your parcel, due to bad weather according to the tracking system, but we did reply to your message 1h30 after receiving it, perhaps it's in your spam folder? We wish you all the best.
3/5
★★★☆☆
Good site navigation and customer service
Acheteur Vérifié
purchased on 23/01/2021
Translated review Answer from Precision Ski
Hello, We're delighted that you liked the site's interface. Thank you very much and we look forward to seeing you on Précisionski.fr Good day, The Précisionski team
3/5
★★★☆☆
The site is well designed, but the order form does not include the model year of the ski, which can lead to a mistake in the mileage. This is what happened to me, I wanted the 2021 version of the ski and I got the 2020 version. Immediately after payment I had a doubt, I immediately chatted with the sales department but it was impossible to go back on the order, the skis were shipped under the pretext that the discount was important, too bad. I wasn't attentive enough, I made a mistake, and I wasn't given a second chance after only a few minutes.... .a sale is a sale...
Acheteur Vérifié
purchased on 22/01/2021
Translated review Answer from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience. Normally all our products must have the reference season. We will pass on the information so that vigilance is even more important. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
3/5
★★★☆☆
Explicit site but you do not take into account the customer's request you are there to sell !!!!
Acheteur Vérifié
purchased on 20/01/2021
Translated review Answer from Precision Ski
Hello, Thank you very much for your feedback. We apologize for the inconvenience. If you have any questions, please contact our customer support team at [email protected]. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
3/5
★★★☆☆
Site a little more expensive than others
Acheteur Vérifié
purchased on 05/01/2021
Translated review Answer from Precision Ski
Hello, Thank you for taking the time to share your experience with Précisionski.fr. The prices on the site are the brand's recommended prices. We are not more expensive than these recommended prices. We look forward to seeing you again on Précisionski.fr Good day, The Précisionski team
2/5
★★☆☆☆
The customer service is perfect! But the product does not conform to the photo
Acheteur Vérifié
purchased on 04/01/2021
Translated review Answer from Precision Ski
Hello, Thank you very much for your feedback. We are pleased to hear that customer service was able to meet your expectations. We sincerely apologize for the inconvenience. We look forward to seeing you again on Précisionski.fr. Good day, The Précisionski team
2/5
★★☆☆☆
I ordered a jacket at an exorbitant price which arrived with a few defects plus the delivery was a mess from start to finish.
Acheteur Vérifié
purchased on 26/12/2020
Translated review Answer from Precision Ski
Hello, thank you for sharing your experience. Regarding prices, we charge the prices recommended by the brand. However, we are sorry for the inconvenience caused by the defect and the delivery problem. We will pass on this information to our partner. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
3/5
★★★☆☆
Fast delivery good product however it had leaked reception and soaked the box .
Acheteur Vérifié
purchased on 01/12/2020
Translated review Answer from Precision Ski
Hello, Thank you very much for sharing your experience. We are sincerely sorry for the inconvenience. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
3/5
★★★☆☆
Too bad I didn't receive a message that my package had arrived. Otherwise perfect delivery.
Acheteur Vérifié
purchased on 10/11/2020
Translated review Answer from Precision Ski
Hello Guillaume, Thank you for your feedback. We apologize for any inconvenience. See you soon, The Precisionski team
3/5
★★★☆☆
I followed the size guide but it's way too big I think there's an inconsistency.
Acheteur Vérifié
purchased on 12/11/2020
Translated review Answer from Precision Ski
Hello Thierry, Thank you for taking the time to share your feedback. Our apologies again 🙂 See you soon, The Precisionski team
3/5
★★★☆☆
The site is quite well done overall. I think it just lacks a bit of visibility to navigate on it.
Acheteur Vérifié
purchased on 19/10/2020
Translated review Answer from Precision Ski
Hi Sandrine, We have taken note of your feedback. Thank you very much 🙂 See you soon, The Precisionski team
3/5
★★★☆☆
Impossibility to order on the site with a delivery address different from the billing address (gift). The possibility is theoretically offered, but the site refuses to take the information into account.
Acheteur Vérifié
purchased on 28/09/2020
Translated review Answer from Precision Ski
Hello, Thank you for your feedback. As mentioned during our support discussions, we were unable to postpone the problem. We apologize again for the inconvenience.
3/5
★★★☆☆
On your site' the photo of the down jacket I bought and returned shows the inner side of the garment not very "pro"
Acheteur Vérifié
purchased on 20/09/2020
Translated review Answer from Precision Ski
Hello, We are sorry but the product is conform. It's a reversible jacket, Superdry's flagship product. The product is either camo or black. So there is no interior more than another, you wear it either in Black or Camo.
3/5
★★★☆☆
The product was delivered very quickly but not to the requested address i was not offered any other delivery alternative
Acheteur Vérifié
purchased on 26/08/2020
Translated review Answer from Precision Ski
Hello Luis, Thank you for taking the time to write your feedback. We apologize for the inconvenience, and will pass on the problem to the carrier. See you soon, The Precisionski team
3/5
★★★☆☆
I give it 3 stars because one of the 2 skis came with 2 marks (scratched) otherwise all correct.
Comprador Verificado
purchased on 26/08/2020
Translated review Answer from Precision Ski
Hello Beverly, Thank you for these comments. Our apologies again for this problem. See you soon, Precisionski Team
2/5
★★☆☆☆
The packaging was a mess, luckily it was just a kit inside.
Acheteur Vérifié
purchased on 08/08/2020
Translated review Answer from Precision Ski
Hello, We're sorry for the inconvenience. Could you tell me a little more about the packaging to try to understand if the problem comes from our services or the carrier. Thank you in advance for your feedback.