/10
★★★★★
based on 8989 published reviews
★★★★★
based on 8989 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I never received my order! I would like a refund please Thank you for your quick reply please.
Benjamin L.
purchased on 23/06/2022
Translated review Answer from Precision Ski
Hello, We are very sorry for this bad experience. As mentioned in our exchanges, we have just opened a dispute with the carrier to understand what happened and then proceed with the refund. This will be done quickly, we just need to find a solution with the carrier. Have a nice day and see you soon, The Précision Ski Team
1/5
★☆☆☆☆
I placed an order on February 21st and after sending over 20 emails and calling the store and shipping company several times, I still haven't received my product. It was supposed to arrive in 3 days, and I even paid more to have it delivered faster, but no one is taking care of it and I only get "generic answers" like "you will receive it shortly". Very bad service, very amateurish store, don't buy there. I'm still waiting and I can't get my products at all. I have never seen such bad service. Tommy - Barcelona
Acheteur Vérifié
purchased on 21/02/2022
Translated review Answer from Precision Ski
Hello Tommy, Thank you for your feedback. We are sincerely sorry for the long delay in delivery and apologize for the inconvenience. Following your various exchanges and despite our numerous reminders, our carrier is still investigating your package. We assure you that our customer service department is looking into your matter and will get back to you with a solution as soon as possible. However, please note that the shipment selected was not express, so please allow 3 to 5 working days for delivery. Once again, we apologize for the inconvenience and hope that your next delivery will be to your complete satisfaction. See you soon, The Précision Ski team
1/5
★☆☆☆☆
Ski bag designed for 1 pair of skis and can be used for q one ski
Acheteur Vérifié
purchased on 21/02/2022
Translated review Answer from Precision Ski
Hello Didier, You have placed an order for the SKICASE ECO XC JUNIOR which is suitable for children's Nordic skis up to 170 cm. If you wish to make a return, please contact customer service or generate a return label via our online procedure. See you soon, The Precision Ski Team
1/5
★☆☆☆☆
Didn't deliver on time
Verified Buyer
purchased on 20/01/2022
Answer from Precision Ski
Hello John, You placed an order on 20/01 and your order was shipped on 21/01. We are sorry that the delivery took so long, but this is beyond our control. Shipments to the UK may be delayed due to Brexit and we are doing our best to speed up delivery. We hope you are happy with your order, See you soon, The Precision Ski Team
1/5
★☆☆☆☆
Wrong Size Delivered
Verified Buyer
purchased on 22/01/2022
Answer from Precision Ski
Hello Carla, We are sorry that your order did not bring you complete satisfaction. We never received an email from you regarding your order. You had ordered ski trousers size L, is this the size you received? We invite you to contact our customer service in order to return the product if you wish a refund. See you soon, Precision Ski
1/5
★☆☆☆☆
Calamitous delivery
Acheteur Vérifié
purchased on 19/12/2021
Translated review Answer from Precision Ski
Hello Anatole, Thank you for your feedback. We are very sorry for the delay in delivery. We can confirm that our customer service department has refunded the shipping costs. Sincerely, The Precision Ski Team
1/5
★☆☆☆☆
I had to return a product due to a size error, unfortunately this cannot be done, you have to order a new one and wait for the old one to be returned and the charges paid by the customer.
Acheteur Vérifié
purchased on 20/12/2021
Translated review Answer from Precision Ski
Hello Carlos, We're sorry to hear that your order did not give you complete satisfaction. On our site, it is clearly specified that we proceed to refunds, for that you just have to return the parcel to us using a pre-paid and pre-filled return label. The entire returns procedure has been sent to you by e-mail via our customer service department. See you soon, The Precision Ski team
1/5
★☆☆☆☆
I left for skiing without having received my order even though I paid extra for delivery. I will see the quality of the item when I get home.
Acheteur Vérifié
purchased on 17/12/2021
Translated review Answer from Precision Ski
Hello, Thank you for your feedback. We are sorry that your delivery did not bring you complete satisfaction. As far as we are concerned, your order left on Friday 17/12 for a 24h delivery, i.e. on Monday 20/12 at a relay point. Unfortunately, the carrier did not present it until the following day, for no apparent reason. We understand your disappointment at this delay, but we are dependent on our carriers in such cases. I hope that once you've received your order, you'll be completely satisfied. See you soon, The Précision Ski team
1/5
★☆☆☆☆
I'm very disappointed with this order. I paid for a rather expensive item and I received a sweater that I had ordered in size 40 when it was delivered in size 38, and the sweater is so itchy that I itch every time I wear it!
Acheteur Vérifié
purchased on 30/11/2021
Translated review Answer from Precision Ski
Hello, Thank you for your review, we're sorry to hear you had such a frustrating experience. Lutha is a Finnish brand that uses Finnish cutters. A 38 Fin corresponds to a 40 FR. We take back and refund all items in their original packaging if they have not been worn. We hope your next order will be 100% satisfactory. We look forward to seeing you on Precision Ski. The Precision Ski team
1/5
★☆☆☆☆
I ordered ski pants in size XS and received a 46! I returned the pants and I had to pay for them... it's unacceptable... moreover, they don't exchange products. Not very satisfied.
Acheteur Vérifié
purchased on 28/11/2021
Translated review Answer from Precision Ski
Thank you for your review, all feedback is important to us and we are sorry to hear that you had such a frustrating experience. We apologize for the size error. Your shopping cart contained several items and we have refunded the pants but not the original shipping cost. For the return, did you use the right return form? Sincerely
1/5
★☆☆☆☆
I have returned my order for a refund
Acheteur Vérifié
purchased on 29/10/2021
Translated review Answer from Precision Ski
Hello, Thank you for your feedback. I am sorry that the delivery of your order did not bring you complete satisfaction due to the delay of our carrier. I see on the tracking that the dispute was closed quickly with the refund of your entire order and shipping costs. I hope your next order will satisfy you. See you soon, The Précision Ski team
1/5
★☆☆☆☆
I ordered a balaclava for 40 and selected fast delivery (24h delivery in Europe, 25!) to have it delivered to Switzerland because I needed it at all costs 2 weeks later, but in the end it arrived 3 weeks after the email telling me it would arrive at its destination within 24h. All this plus 30 administrative fees for customs clearance. I had also contacted the after-sales service to be told that the necessary steps would be taken to release the parcel, but nothing changed after several exchanges. Avoid ordering if you don't want to pay double for the item in unnecessary costs!
Acheteur Vérifié
purchased on 19/01/2021
Translated review Answer from Precision Ski
Hello, As exchanged by email, your parcel suffered a complicated routing, with a consequent delay. We have fully refunded the shipping costs. The various taxes you have paid are indicated at the time of your purchase. Deliveries to Switzerland are subject to customs charges which may vary. Please bear in mind that you are buying the product tax-free and not inclusive of VAT. We apologize again, however we deplore your attitude not to exchange with our support service and you hasten to put bad marks on our company in various places. We wish you all the best.
1/5
★☆☆☆☆
Product delivered does not correspond to the one ordered. Had to return it, no more sizes available. 5 days lost?
Acheteur Vérifié
purchased on 02/02/2021
Translated review Answer from Precision Ski
Hello, As explained by email, we are sincerely sorry, there was an internal error with the store where the product was on sale. We have generated a return slip to return the product. Again, our apologies for the inconvenience. Thank you for your understanding.
1/5
★☆☆☆☆
Size
Verifizierter Käufer
purchased on 27/01/2021
Translated review Answer from Precision Ski
Hello, Thank you very much for coming back. We sincerely apologize for the inconvenience. The purpose of this note is to rate the service provided by Precision Ski and not the product itself. You must have also received a link to leave a review of the product. Have a great day, The Precision Ski Team
1/5
★☆☆☆☆
Haven't received it on time. Paid £155 to DPD (Customs) to deliver it to my house The package was completely damaged and was open Items was outside of their boxes Boots has some scratches on it
Verified Buyer
purchased on 21/01/2021
Answer from Precision Ski
Hello, The £ 155 you paid is the VAT your country has been collecting since going through Brexit. You bought the products without VAT, excluding tax, it is normal that you have to pay VAT. This is stated everywhere on our site. Regarding the damaged package, you should have refused it on delivery. We are sorry for the inconvenience caused and can offer you a discount for the inconvenience. Thank you.
1/5
★☆☆☆☆
Hello, I have put this rating, for now it is not in relation to precision ski, precisely, but the problem is that when we received the package, the contents were not what we ordered. Instead of receiving the jacket we wanted, we received a magic children's tablet. Of course, I immediately notified your customer service department, made a complaint to mondiales relais, and am now waiting to hear back from customer service.
Acheteur Vérifié
purchased on 27/11/2020
Translated review Answer from Precision Ski
Hello, Thank you for your feedback, you are in contact with our customer service. Unfortunately this notice comes on Precisionski's account and not the carrier.
1/5
★☆☆☆☆
I had a very bad experience with the service after my purchase. Although the price in the UK site is in GBP the store charges in EUR, I paid through PayPal a higher price than the price I was quoted, even the invoice from the store came different versus the price I paid. I raised my issue and the response I got from the store was that the transaction for them was ok that the problem was on me and I need to find a solution with PayPal. PayPal did nothing to help. With this type of situation you realise that for this store the costumer does not care for them. I even offered a different way of payment to get my refund and never received any response. They simply do not care, at the end they got the money no matter if the costumer was not satisfied with the transaction. Product is fine, very disappointing with this purchase due to costumer service.
Verified Buyer
purchased on 21/09/2020
Answer from Precision Ski
Good evening, Are you serious? Everything was done according to the rules, you were told 5 times that the interchange rate is not managed, it is Paypal. When you paid you had the amount posted by paypal, you could decline or cancel. Everything is correct, you have been granted a refund, pay directly in cb, but no response since sending the payment link. I can still post the link, but be honest we sell Canada Goose in the UK every day, never had a problem!
1/5
★☆☆☆☆
Parcel lost... after substantial shipping costs... no commercial gesture... new parcel returned after 3 weeks of complaints... disappointed...
Acheteur Vérifié
purchased on 30/06/2020
Translated review Answer from Precision Ski
Hello, We're sorry about the problem with your parcel, but it's still a bad note. Your parcel was lost by Chronopost. However, since Covid, we have very precise procedures for this kind of case, which require us to open a whole series of procedures with the carriers. Your parcel was returned after confirmation by Chronopost of the loss of the parcel, but in this complicated period, it was difficult for us to return the parcel before a firm return from Chronopost because for several months this has been regular, we immediately send a product, the parcel is found, and the customer ends up with 2 orders. We will refund the shipping costs to make up for this. Our apologies.
1/5
★☆☆☆☆
On the product nickel. But tell me once I've ordered We're moving and it'll be 8 days before I can pay for delivery in 24 hours.
Acheteur Vérifié
purchased on 31/05/2020
Translated review Answer from Precision Ski
Hello, We're sorry for the inconvenience, but the message was permanently displayed on the home page, and also at the top of the site on all pages, as well as in a popup window on the home page and when choosing a payment method. However, we could see that you didn't read the content of these alerts, as you clicked right away to close the windows, according to our statistics. You could have asked for the order to be cancelled or for compensation for the shipping costs, and we can understand why you didn't see the alert message for 20 days... But by immediately giving a bad mark, it's not a very constructive approach in our opinion. Thank you very much.
1/5
★☆☆☆☆
....
Acheteur Vérifié
purchased on 18/02/2020
Translated review Answer from Precision Ski
Hello, what's the problem?