Customer reviews Precision Ski

Latest negative customer reviews

1/5

★☆☆☆☆

The order does not correspond to the product presentation photo. I needed a complete valve, but only received the bite tip.

Acheteur Vérifié(acheteur vérifié)

01/03/2017 at 7:29 am

purchased on 19/02/2017 

Translated review

1/5

★☆☆☆☆

The site is good Fast But it's better if you receive the product that is pictured on the site

Acheteur Vérifié(acheteur vérifié)

20/02/2017 at 6:32 am

purchased on 15/02/2017 

Translated review

Answer from Precision Ski

21/02/2017

Hello, what's the problem? Because if it's a problem with the knob, I think you're confusing the rear of the helmet in the photo, because we asked Salomon this morning, and it's the right photo. There's never been any question of an adjustment knob on this model.

1/5

★☆☆☆☆

Customer service manager in Chambéry was extremely unpleasant following a request to return a product, which led me to abandon the return...as well as any purchase ....

Acheteur Vérifié(acheteur vérifié)

15/01/2017 at 8:29 am

purchased on 10/01/2017 

Translated review

Answer from Precision Ski

16/01/2017

Good evening Madam, From what we have heard about this problem, it would appear that the exchange did not go well with your contact. In fact, he refused to accept the return on the grounds that you had bought a few days before the sales and that you wished to return the product at our expense, to be reimbursed, and then reorder the same product. We understand your frustration, but the sales were announced well in advance on our site 48 hours before the launch. It's like in a store, you buy the day before, you can't afford to do that too. There are people behind the screens and it's a bit difficult for us to accept these kinds of requests. A return is valid for an exchange of another product, or for a refund, not to buy the product again at a lower price.