Customer reviews of SailProof

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 298 published reviews

Summary of reviews

The online store SailProof is highly regarded for its efficient delivery, with many customers noting quick receipt of their products without any issues. The ordering process is consistently described as smooth and straightforward, contributing to a positive shopping experience. Customers frequently commend the product quality, particularly highlighting the excellent performance of the tablets in various conditions, such as outdoor visibility and resistance to weather elements.

All reviews

C
Christophe L.
Rating: 5 out of 5
following a purchase from 04/07/2025
I highly recommend. The seriousness and competence of this company is no longer to be demonstrated.
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Jerome S.
Rating: 5 out of 5
following a purchase from 01/07/2025
The very first startup is long, it's a bit stressful. But after that, the tablet is totally in line with what one could hope for: good screen visibility, super practical strap on the back, great confidence in protection against shocks and humidity (even if I haven't really dared to test it yet!). The only downside is the sound, but we didn't buy this tablet for that.
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Katarzyna G.
Rating: 5 out of 5
following a purchase from 30/05/2025
Very good
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Eric M.
Rating: 5 out of 5
following a purchase from 28/05/2025
Excellent, materials and services are top-notch. I recommend, serious site
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Thieery M.
Rating: 5 out of 5
following a purchase from 25/05/2025
Product conforms.
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Sally T.
Rating: 1 out of 5
following a purchase from 28/05/2025
I do take some responsibility myself, in that I didnt realise my order was being shipped from outside the UK meaning I had import charges over £200! My parcel was held in customs and they didnt release it until I provided proof of my purchase , I was threatened with daily storage charges and import tax. I contacted Sailproof for advise as I thought it was a scam at first. After 2 emails ( this is the only means of contact) I had no response. This left me very stressed and in the meantime charges were incurring on storage by UPS. I thought at this stage it was a problem that needed to be resolved by Sailproof as UPS advised me they had put the incorrect cost on the items enclosed in the package. The item cost me over £200 ! More than expected and Sailproof need not respond or care. I had no choice to pay the ever increasing charges than to otherwise loose £900 on the original order. I will never use them again.. I am appalled at their non communication.
Response from SailProof
Dear Sally,
we answered your message exactly 1 hour and 20 minutes after you sent it. And we sent 2 other messages in the following days, without any answer. As you know, it's always possible that messages arrive in your spam folder. For the rest, it's possible to create a support ticket in our help center (what was done when you sent your email anyway) and find our answers there. Moreover, we also contacted UPS to check if there was any issue with the import taxes calculation.
For the rest, yes, since Brexit, you have to pay the English VAT when the parcel enter the country (but we didn't invoice you any local VAT, unlike EU clients). And there is a warning about this in red letters at the top of the check-out page.
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Pierre S.
Rating: 5 out of 5
following a purchase from 21/05/2025
Hyper efficient (SailProof Belgium). Thank you ;-) Pierre
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Eric V.
Rating: 5 out of 5
following a purchase from 21/05/2025
TopTopTop
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Seppo P.
Rating: 5 out of 5
following a purchase from 14/05/2025
Shopping satis, seems to be robust and good. Not tried out on the boat yet
A
Alistair C.
Rating: 5 out of 5
following a purchase from 19/05/2025
Excellent unit, does everything it says. Only negative is the imposition of import taxes due to the stupidity of most of England
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ANTOINE G.
Rating: 5 out of 5
following a purchase from 13/05/2025
fast and compliant delivery
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William D.
Rating: 5 out of 5
following a purchase from 07/05/2025
Great product. Works great in the sunshine, and the batteries last all day 👍
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Björn S.
Rating: 4 out of 5
following a purchase from 01/05/2025
The tablet was delivered quickly and has a very robust impression. The display is very bright, but it reflects a lot. This is certainly a real disadvantage in direct sunlight. Therefore, one star deduction.
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Laurent P.
Rating: 5 out of 5
following a purchase from 21/04/2025
Robuuste tablet zeer kwalitatief afgewerkt,heb ook de houder er bij genomen ook deze is zoals voorgesteld.Het product voldoet aan de eisen zoals voorgeschreven.tevreden klant.
J
Jean F.
Rating: 5 out of 5
following a purchase from 17/04/2025
No problem
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Henri J.
Rating: 4 out of 5
following a purchase from 19/04/2025
Product conforms to the description. The only downside is the delivery method. Since I was not home when the delivery person came, they threw the package over the neighbor's gate. Fortunately, no one stole it and the tablet seems to be fine (apparently). Delivery to a pickup point would be preferable...
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Response from SailProof
Hello,
I'm really sorry to hear that, this is indeed unacceptable. We will escalate the information to UPS.
E
Emmanuel B.
Rating: 5 out of 5
following a purchase from 04/02/2025
Nice material, very good value for money.
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Jerome C.
Rating: 5 out of 5
following a purchase from 14/04/2025
Fast and efficient service
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James V.
Rating: 5 out of 5
following a purchase from 10/04/2025
Prompt no-hassle delivery, and I’ve been impressed by the tablet so far.
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Alison F.
Rating: 5 out of 5
following a purchase from 09/04/2025
Generally content but still uncertain that the charger I ordered alongside this is necessary. It would have been useful to be given more information as to what is included within the iPad pack.
Response from SailProof
Hi Alison,
I'm really sorry to hear about the charger. In our product description, the last line describes the "included accessories":
- US/EU/UK/Australian power adaptor
- USB-C cable
- USB-A to DC jack cable
- Hand strap

Perhaps the terms "power adaptor" are not sufficiently specific. Anyway, I have refunded the charger cost to your credit card ;-)
A
Andrzej K.
Rating: 5 out of 5
following a purchase from 24/03/2025
I am very glad of my new tablet! It is really made for me. Thank you! Andrzej and Jacek (Poland)
M
Matthew B.
Rating: 5 out of 5
following a purchase from 04/04/2025
Support has been excellent.
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William L.
Rating: 4 out of 5
following a purchase from 19/03/2025
So far I am pleases with my new tablet. The shopping experience was pretty standard and the communication from SailProof acceptable. My one regret was in not researching the total cost more. For importing this tablet into the the United States, I found out too late that there is a $260 customs fee that must be paid because we have an idiot for a president. OUCH!
Response from SailProof
Hi William,
we are very sorry about Tariffs. We try to inform our client as accurately as possible, we have added a warning at check-out, with the last available information, but as changes are sometimes pretty unexpected, we can't confirm that this information is always 100% accurate. Taxes have been lowered with the last decision dated on April 5 (see here: https://content.govdelivery.com/bulletins/gd/USDHSCBP-3db9e55?wgt_ref=USDHSCBP_WIDGET_2). As you bought the tablet before this decision, but receive it afterwards, perhaps interesting to check if you can't claim for a refund?
Kind regards,
JM
S
Stephen M.
Rating: 5 out of 5
following a purchase from 21/03/2025
My experience with the SailProof team has been great... both before I purchased the tablet and then after placing the order. I had a few questions as I was considering this product versus a traditional MFD, and they were answered promptly and professionally. This really made a difference in the overall experience and of course, my decision. There is no doubt that this is a serious company making serious products for sailors. I have yet to get out on the water, but the build quality is exceptional, and to be certain, this is not just a repackaged Android tablet but rather a purpose-built solution for the challenges of a harsh marine environment. I am looking forward to a great summer of sailing and using the SailProof tablet. Thanks.
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RONALD K.
Rating: 5 out of 5
following a purchase from 31/03/2025
All good
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Jean-Marc L.
Rating: 5 out of 5
following a purchase from 17/03/2025
0
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Hans-Joachim R.
Rating: 4 out of 5
following a purchase from 16/03/2025
Except for the costs for only express shipping option, everything is fine.
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Response from SailProof
Thank you very much for your comment. Unfortunately, we do not have the means of Amazon, we calculate the delivery based on its actual costs. And we avoid working with cheap transport companies whose service is slower and of lower quality.
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Elena M.
Rating: 5 out of 5
following a purchase from 16/03/2025
perfect transaction
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Saxon B.
Rating: 5 out of 5
following a purchase from 17/03/2025
Brilliant kit. Great service.
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David F.
Rating: 5 out of 5
following a purchase from 04/03/2025
Very good
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Karsten P.
Rating: 5 out of 5
following a purchase from 11/03/2025
Very satisfied
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Pascal A.
Rating: 5 out of 5
following a purchase from 07/03/2025
Excellent product and very good follow-up
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Heiko A.
Rating: 5 out of 5
following a purchase from 27/02/2025
I am very satisfied with the tablet so far. Also, the answers to some questions were always answered very promptly via email.
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ROGER C.
Rating: 4 out of 5
following a purchase from 11/02/2025
Very happy with the tablet, it meets my expectations. A bit surprised by the ordering process. You cannot pay by credit card, and you don't really receive an order confirmation (you only receive that the order has been received, which is not 100% the same). There is no delivery time indicated. After 1 week without news, I thought I had been scammed, but when I sent an inquiry to the contact, I received an immediate response telling me that I would be delivered soon... In summary, zero problems, just an unusual commercial communication process.
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Response from SailProof
Hello, you can easily pay by credit card, there are different options available, including payment by bank transfer, credit card, Klarna, Trustly, Bancontact, etc. They may differ depending on the country of order, but the credit card is available in all countries, and the bank transfer as well. At the time of purchase, you receive a confirmation that the order is indeed registered. For products on restock, availability times are indicated on the site. Delivery times are provided in the 'delivery' section. When the order is shipped, you receive a confirmation along with the invoice. And a second email from our shipping platform provides you with the tracking link, which allows you to track the package day by day. It is obviously always possible that these emails end up in your spam folder.
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Nazareno T.
Rating: 4 out of 5
following a purchase from 08/02/2025
Kind and professional in processing the order.
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Stuart L.
Rating: 5 out of 5
following a purchase from 17/02/2025
Shipped quickly and staff were very responsive in answering all,y questions.
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Sybren K.
Rating: 5 out of 5
following a purchase from 27/02/2025
A nice robust tablet. It was shipped immediately and was there the next day
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Patrick F.
Rating: 5 out of 5
following a purchase from 17/01/2025
The material seems to be of good quality. I've loaded navionics. I'm in the getting started phase.
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Emmanuel B.
Rating: 5 out of 5
following a purchase from 04/02/2025
Bonjour. Le personnel de Sailproof est aimable et compétent, mais la tablette est trop sensible aux projections d'eau pour que nous puissions l'utiliser comme PDA dans notre pisciculture;
J
Jean-Marc C.
Rating: 5 out of 5
following a purchase from 07/02/2025
Fine
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