Customer reviews of Selfpackaging

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
5 2 079 77% 4 399 15% 3 120 4% 2 51 2% 1 55 2%

Summary of reviews

Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2021
Quality products. Rather fast delivery. Nice attentions in your packages. And the commercial/Customer service responds quickly to your requests with a lot of relevance. We are satisfied. (Professional client)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2021
Delivery wrong size, impossible to get a return from customer service
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Response from Selfpackaging
Hello Léa,
We received your email informing us of the situation on Friday, April 9 in the morning.
I replied to you by email the same day at 1 PM.
As you may have noticed, we resolved the situation by sending you the boxes in the right size. You should receive them this Thursday, April 15.
Again, our apologies for this error.
Best regards,
Élia.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2021
Good as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2021
Very good experience. Smooth communication and service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2021
Super and fast service. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2021
Top perfect I will reorder
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2021
Thank you! My boxes are as expected! Efficient and helpful team!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2021
Top customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2021
Ordered twice and it's perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2021
Fast delivery. Great service and attentive thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2021
Fast shipping, product as described. I regularly buy my packaging from Selfpacking now. It's very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2021
Clear and modern site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2021
Great products, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2021
Practical and easy-to-use site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/03/2021
Product not very compliant, no assembly instructions, no consistency in finishing
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Response from Selfpackaging
Hello Antoine,
On the site, the assembly instructions are available in video form (camera icon above the box photo).
The base is made of sturdy micro-corrugated cardboard and the lid is made of bristol paper (as indicated in its description).
Before placing a final order, when you are not familiar with the box, it is preferable to order a sample beforehand.
Please note that you have a period of 14 working days from the receipt of your order to return it for a refund (excluding shipping costs).
Do not hesitate to contact us at the email: [email protected] if needed.
Best regards. Christelle.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/03/2021
I thought I was buying a cardboard box to transport a large cake.
The paper body is way too fragile. Disappointed
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Response from Selfpackaging
Hello Nathalie,
Indeed, this box ref 3300 is perfect for bakeries and confectioneries as indicated in its description. I have just updated the description to clearly indicate that it is not suitable for shipping since the middle part is made of 300g bristol paper (unlike the base and lid made of sturdy micro-corrugated cardboard).
Before placing a final order, when you are not familiar with the box, it is preferable to order a sample beforehand.
Please note that you have a period of 14 working days from the receipt of your order to return it for a refund (excluding shipping costs).
Do not hesitate to contact us at the email: [email protected] if needed.
Best regards. Christelle.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2021
Maximum responsiveness - concern for customer satisfaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2021
Customer Service attentive. Fast shipping. The products received were well protected and in excellent condition. Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2021
Great, the boxes arrived well packaged, and the quality is there, I highly recommend this site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
very fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2021
very good discovery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2021
I am very very satisfied!
The products are very good and sturdy. The delivery service is very fast!
And the prices are affordable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2021
Clear explanations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2021
I am very happy with the service and the quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2021
Easy order, fairly fast shipping to France. Well packaged. Everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2021
Great in every way, 100% recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2021
Great, I recommend!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2021
Very good
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2021
Very good, fast delivery!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2021
I ordered boxes but received the wrong sizes
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Response from Selfpackaging
Hello Anissa, We have received your message regarding this and we have confirmed that the boxes received are indeed in the size you ordered (size M). You can verify this in your order history by checking your invoice.
If you want a different size, you need to place a new order and at the same time return the unwanted boxes for a refund. Please follow the steps indicated in the following link: https://selfpackaging.fr/content/37-conditions-de-retour. Do not hesitate to get back to us if needed. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2021
I am very satisfied with the result of my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2021
Super quality, delivery on time!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2021
Fast and careful shipping. The idea of adding a few extra boxes just in case is excellent! Thank you for everything!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2021
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2021
The site is slightly slow, but allows for extremely competitive prices for packaging supplies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2021
Delighted with my order, very fast delivery. Very attentive. I highly recommend
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