Customer reviews of Selfpackaging

9,3 /10

Based on 2 704 published reviews

5 2 079 77% 4 399 15% 3 120 4% 2 51 2% 1 55 2%

Summary of reviews

Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.

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Acheteur Vérifié

Published on 09/01/2021 à 10h08 following a purchase from 29/12/2020

Perfect

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Acheteur Vérifié

Published on 06/01/2021 à 12h41 following a purchase from 26/12/2020

The site is not bad and the products are of good quality but there was a color mistake in my order.

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Acheteur Vérifié

Published on 05/01/2021 à 22h29 following a purchase from 27/12/2020

Top!!!!

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Acheteur Vérifié

Published on 05/01/2021 à 21h58 following a purchase from 03/12/2020

The site is appealing and allows us to showcase our products

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Acheteur Vérifié

Published on 04/01/2021 à 10h28 following a purchase from 14/12/2020

On time. Very good
Thank you

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Acheteur Vérifié

Published on 29/12/2020 à 18h34 following a purchase from 12/12/2020

Easy to use site, order received quickly

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Acheteur Vérifié

Published on 28/12/2020 à 15h03 following a purchase from 16/12/2020

Super service, accessible and affordable for everyone, fast delivery. The boxes are of very good quality and durable. Wide choice, qualitative customization options. Small attentions that bring a smile. I recommend!

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Acheteur Vérifié

Published on 26/12/2020 à 12h16 following a purchase from 12/12/2020

A lot of choices

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Acheteur Vérifié

Published on 26/12/2020 à 01h12 following a purchase from 16/12/2020

I ordered boxes with personalized text. Everything arrived on time and as I wanted. Top service

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Acheteur Vérifié

Published on 24/12/2020 à 15h02 following a purchase from 12/12/2020

Great, recommended 100%, thank you

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Acheteur Vérifié

Published on 22/12/2020 à 23h35 following a purchase from 11/12/2020

I am delighted with my printed labels!!

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Acheteur Vérifié

Published on 22/12/2020 à 18h39 following a purchase from 04/12/2020

Very good

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Acheteur Vérifié

Published on 22/12/2020 à 18h12 following a purchase from 14/12/2020

Very well built site

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Acheteur Vérifié

Published on 19/12/2020 à 17h38 following a purchase from 06/12/2020

Product received quickly and without problems

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Acheteur Vérifié

Published on 18/12/2020 à 09h30 following a purchase from 27/11/2020

Perfect service, very professional.

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Acheteur Vérifié

Published on 18/12/2020 à 06h53 following a purchase from 03/12/2020

Very satisfied! Thank you very much

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Acheteur Vérifié

Published on 17/12/2020 à 21h28 following a purchase from 03/12/2020

Reliable and efficient, I am a fan

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Acheteur Vérifié

Published on 17/12/2020 à 09h40 following a purchase from 30/11/2020

Clear

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Acheteur Vérifié

Published on 15/12/2020 à 20h57 following a purchase from 30/11/2020

All good

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Acheteur Vérifié

Published on 15/12/2020 à 17h17 following a purchase from 26/11/2020

Products compliant and of good quality

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Acheteur Vérifié

Published on 14/12/2020 à 10h55 following a purchase from 29/11/2020

Delivery time respected, after delivery in this period remains expensive

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Acheteur Vérifié

Published on 14/12/2020 à 09h11 following a purchase from 28/11/2020

Order not delivered

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Response from Selfpackaging Published on 14/12/2020

Hello Catherine,
The delivery person could not make the delivery because he showed up during your closing days (not having been informed beforehand).
As confirmed by email just now, I have just sent your opening days to UPS so that the carrier can make the corresponding delivery.
I have also specified this important information in your address so that the carrier can have the information for future orders.
Have a nice day.

Acheteur Vérifié

Published on 11/12/2020 à 18h41 following a purchase from 01/12/2020

Quick, efficient, top service! Thank you

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Acheteur Vérifié

Published on 10/12/2020 à 17h01 following a purchase from 26/11/2020

average

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Acheteur Vérifié

Published on 10/12/2020 à 13h01 following a purchase from 27/11/2020

Clear and simple navigation, fast service.
The only downside is the shipping costs being higher than the purchased product.

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Acheteur Vérifié

Published on 10/12/2020 à 10h49 following a purchase from 27/11/2020

super service, impeccable quality.

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Acheteur Vérifié

Published on 09/12/2020 à 19h56 following a purchase from 28/11/2020

Products conform to the descriptions. Everything meets my expectations, I am fully satisfied. Delivery time respected and correct packaging. I will order again without worry. And thank you for the candies

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Acheteur Vérifié

Published on 09/12/2020 à 19h08 following a purchase from 23/11/2020

I did not receive an email stating that the ordered product was no longer available. I had called customer service to be sure of receiving it on time, the operator had confirmed everything to me. I had to contact the company myself to ask why I had not heard about my order more than a week after placing it, and there I was told that the item was no longer available. Since this was a professional use order, I was very disappointed. Moreover, the order arrived in two completely shredded boxes with the product in contact with external shocks.

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Response from Selfpackaging Published on 10/12/2020

Hello Caroline,
We sincerely apologize for the inconvenience caused regarding your order.
Indeed, we have received far more orders in recent weeks than in the entire history of Selfpackaging and have suffered a stock shortage on the Christmas printed boxes much earlier than expected.
During these end-of-year periods, it is important to take into account that we do our utmost to satisfy the large volume of orders and try not to have delays in production.
However, this is unfortunately not the case for some orders.
That is why we sent you boxes with printed stickers as an alternative.
Regarding the condition in which you received the boxes, please send me photos and the quantity of boxes affected by the shocks by email at [email protected] so that I can forward them to our carrier and send you compensation.
Thank you in advance. Best regards. Christelle.

Acheteur Vérifié

Published on 09/12/2020 à 19h03 following a purchase from 28/11/2020

Good value for money. Fast and serious shipping.

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Acheteur Vérifié

Published on 09/12/2020 à 09h12 following a purchase from 21/11/2020

It's very good, just the delivery time was longer

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Acheteur Vérifié

Published on 08/12/2020 à 16h42 following a purchase from 26/11/2020

Thank you for the sugus and the attention to add extra boxes.

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Acheteur Vérifié

Published on 08/12/2020 à 09h04 following a purchase from 26/11/2020

The website is very well done, especially the product customization program. I have visited several sites and SELFPACKAGING was the most convincing. Moreover, the prices are reasonable.

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Acheteur Vérifié

Published on 07/12/2020 à 21h10 following a purchase from 24/11/2020

Product conforming
Deadline respected
Protective packaging

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Acheteur Vérifié

Published on 06/12/2020 à 21h41 following a purchase from 18/11/2020

Very well-stocked site, very nice and practical. I received my order on time, and I am very satisfied, everything is as expected. I recommend!

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Acheteur Vérifié

Published on 06/12/2020 à 16h55 following a purchase from 23/11/2020

the package arrived on time, thank you

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Acheteur Vérifié

Published on 03/12/2020 à 18h56 following a purchase from 23/11/2020

Very intuitive and easy-to-use site. Kudos for the 3D part that allows you to visualize the products before purchase!

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Acheteur Vérifié

Published on 02/12/2020 à 18h38 following a purchase from 22/11/2020

A bit unfortunate that shipping costs are not free for the ordered amount
Also unfortunate that return costs are also at our expense. The order therefore costs us dearly for what we receive

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Acheteur Vérifié

Published on 02/12/2020 à 15h22 following a purchase from 19/11/2020

Everything was as expected. Quick receipt of the order

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Acheteur Vérifié

Published on 01/12/2020 à 14h57 following a purchase from 20/11/2020

Fast, efficient, and a little surprise attention, top!

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Acheteur Vérifié

Published on 30/11/2020 à 19h28 following a purchase from 18/11/2020

Clear site, with a lot of choices

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