Customer reviews of SOSAV

9,3 /10

Based on 26 971 published reviews

5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

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André A.

Published on 19/12/2020 à 15h56

Fast and very responsive service! I recommend it.

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Amine E.

Published on 19/12/2020 à 15h23

Order not received

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Response from SOSAV Published on 23/12/2020

Hello Amine, Your order placed on Friday 11/12 at 3:53 pm has been shipped the next business day, Monday 14/12 by our logistics. However, you didn't choose an express delivery but a simple letter without tracking (at 2.99). We do not have the possibility to locate the package. This method of delivery usually takes 4 to 5 working days but with the festive period and the health crisis, the delays can unfortunately be lengthened. We are sorry about this even if we are also dependent on it. As indicated by email, you can refuse the delivery so that it can be returned to us free of charge. And if needed, we propose carriers with express delivery in 24/48h to receive your parcels more quickly. Sincerely yours,

Alexandre H.

Published on 19/12/2020 à 15h13

I am very pleased with the service and the quality of the product. The seller is professional.

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jean-pierre B.

Published on 19/12/2020 à 14h37

fast and serious

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philippe P.

Published on 19/12/2020 à 14h08

Very clear

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simon G.

Published on 19/12/2020 à 13h42

Very good

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ketbach K.

Published on 19/12/2020 à 13h24

I have received my order and I am very pleased with the service.

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Vedran D.

Published on 19/12/2020 à 13h08

Very good

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Boris S.

Published on 18/12/2020 à 17h35

I'VE BEEN USING THIS PRODUCT FOR A WHILE NOW AND I'M VERY HAPPY WITH IT...

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Anthony F.

Published on 17/12/2020 à 18h29

Good products, super fast shipping order after 3pm and shipped the day of. Postal delivery time longer than the rest.

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Gregory C.

Published on 17/12/2020 à 15h42

Perfect delivery

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JR R.

Published on 17/12/2020 à 15h37

Very clear suite where it is easy to find the part you are looking for. Offering tutorials for repairs is a great idea. Many parts proposed. I'll be sure to come back if needed.

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Valéry H.

Published on 17/12/2020 à 14h10

The delivery service is impeccable, the item conforms to the request.

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philippe V.

Published on 17/12/2020 à 12h41

The product is as described and was delivered very quickly by post.

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Yann M.

Published on 17/12/2020 à 07h43

An impeccable speed of treatment, and excellent communication, an undeniable efficiency

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Christian V.

Published on 17/12/2020 à 03h52

No problems to report. Everything went well.

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Béatrice D.

Published on 16/12/2020 à 19h55

I repaired my tablet myself for 31. Very satisfied with the site and the advice.

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Farzana S.

Published on 16/12/2020 à 19h03

The package was received quickly, perfectly packaged and as described. I recommend

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thomas B.

Published on 16/12/2020 à 16h36

I was not satisfied with the product I received and the customer service was very reactive to send me a new product. I have the impression that customer satisfaction is important for Sosav and it is rather reassuring

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Alain G.

Published on 16/12/2020 à 16h16

Good buy, fast delivery

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touvrey N.

Published on 16/12/2020 à 15h20

Fast and top material

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Nicolas R.

Published on 16/12/2020 à 15h12

Fast delivery, product conforms, smooth.

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Simon M.

Published on 16/12/2020 à 13h41

I have not yet installed the part but I was extremely surprised to have my order so quickly. Less than a week for a part that goes from France to Quebec, it's simply WOW! I will definitely recommend you for my future needs?

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catherine M.

Published on 16/12/2020 à 10h35

The product ordered is not the right one, despite the correct reference. Does not correspond to my expectations.

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Response from SOSAV Published on 23/12/2020

Hello Catherine, We are sincerely sorry for this supplier error. However, we note that you are in contact with our customer service by email in order to solve this problem. As agreed, your order will be refunded. We look forward to hearing from you,

Stéphane H.

Published on 16/12/2020 à 10h19

Fast delivery, careful packaging and quality product. Thank you

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teddy C.

Published on 16/12/2020 à 07h58

At the top always the good parts and fast

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William D.

Published on 15/12/2020 à 18h54

Fast and careful delivery, the products are well packaged and of good quality

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armanda N.

Published on 15/12/2020 à 16h42

Satisfied with the order with fast delivery

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Jean-Pierre J.

Published on 15/12/2020 à 16h38

delivery too long compared to AMAZON

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Regis C.

Published on 15/12/2020 à 15h50

Very professional

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Djamel A.

Published on 15/12/2020 à 11h10

The order was correct and the delivery was fast

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Ludovic M.

Published on 15/12/2020 à 10h49

Nothing to report

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Nicolas P.

Published on 14/12/2020 à 21h21

fast and well protected

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karim B.

Published on 14/12/2020 à 20h42

Fast and compliant

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Daniel M.

Published on 14/12/2020 à 20h05

Very good. Nothing to complain about.

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Denis D.

Published on 14/12/2020 à 15h42

Top, fast delivery

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yves B.

Published on 14/12/2020 à 15h10

fast delivery in good condition

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BRUNO L.

Published on 14/12/2020 à 14h55

Fast delivery, compliant products. Quick assembly with the tutorials on the site

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Antoine C.

Published on 14/12/2020 à 14h18

The site looks good, but I can't judge the tutorial because I haven't received my order. Also, I think it is necessary to put forward the stickers to glue the components back together when it is necessary to remove them to repair the device (to be added to the list of products needed for the repair).

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Response from SOSAV Published on 23/12/2020

Hello, We are sorry if the delivery did not go as planned. Unfortunately, we have no control over the delivery once the package has been handed over to our carrier. Especially in this period of holidays and health crisis. However, according to the Colissimo tracking system, your parcel is indicated as delivered to date. We take note of your remark concerning the stickers. I am very pleased to receive your order,

Médusa G.

Published on 14/12/2020 à 13h04

I did not receive everything I ordered ... A panda shell for galaxy j3 became a pink shell for galaxy note 4

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Response from SOSAV Published on 23/12/2020

Hello, we are not sure we understand your message... Your order of 09/12 includes 2 batteries for Xbox One controller as well as a wired headset and not a case for Galaxy J3. If this is another order with another account, please contact our customer service by email at [email protected] to clarify things! Sincerely,