Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

All reviews

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Steph
Rating: 3 out of 5
One of my cats ate it, but the other one didn't
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Response from TOMOJO
Hello Steph! Your feedback is very important, we pay great attention to it in order to improve our products. We are working hard so that soon the recipe will be appreciated by all your cats.
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Karen
Rating: 5 out of 5
Very good. At first, my cat turned her nose up at them, as she was used to her old kibble, but she eventually ate them and seems to appreciate them now. However, I would have preferred them to be organic, as I usually give my cat organic kibble.
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Response from TOMOJO
Hello Karen, Thank you for your review that helps us move forward! Unfortunately, organic insects do not exist yet, but as soon as a certification is established, we will be the first to benefit your furry balls!
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Didier J.
Rating: 5 out of 5
Our animals love it. Quick and problem-free order and delivery. Still need to work on the price which can be prohibitive for many people.
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Response from TOMOJO
Thank you very much Didier for your very encouraging comment that gives us the mojo! Indeed, we know that the price can be a barrier, which is why we offer a referral program that allows saving 25% for both the referrer and the referred. :)
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Naimiaou
Rating: 5 out of 5
My cats love it
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Response from TOMOJO
Thank you for your review! It gives us the Mojo to move forward :)
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Ingrid F.
Rating: 2 out of 5
My cat did not digest your kibble, at first he ate quite a bit and I was delighted but then he vomited it every time... and now he doesn't want it anymore! It's a shame!
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Response from TOMOJO
Hello Ingrid, We are sorry that your cat had such reactions. Thank you for your feedback, we pay great attention to it and it will help us improve our products.
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Hamoche S.
Rating: 5 out of 5
In the face of climate change and the enormous impact of meat consumption, we opted for vegetarianism several years ago, but the problem remained for our animals... Moreover, the recent scandals regarding the ingredients used in commonly sold kibble had alerted us with the idea that we were poisoning our dogs and cats every day. It is for these reasons that we tried Tomojo... Which was conclusive from the first kibble! They all loved it! Thank you for them, for the planet, and for us. Bravo for your inventiveness!
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Response from TOMOJO
Thank you very much Sylvie for your super positive feedback that motivates us and gives us the mojo! We are delighted to learn that your furry balls love our kibble!
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Elise B.
Rating: 1 out of 5
I ordered 2 samples of your kibble for my dog and my cat, unfortunately my dog cannot tolerate them, she vomits everything a while after... I tried 3 times mixing with her usual kibble and 3 times she vomited... As for my cat, she didn't touch it, and they are a bit too big for her small jaw... I would have loved for them to like it... I would have tried... Best regards
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Response from TOMOJO
Hello Elise, Thank you for your review. We are sorry that your furry balls could not tolerate our kibble. Your feedback is very important, we pay great attention to it in order to improve our products.
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Valerie T.
Rating: 5 out of 5
My dog has much better digestion with Tomojo kibble as well as a nice coat!
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Response from TOMOJO
Hello Valérie, Thank you very much for your review which is very important to us!
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Ava
Rating: 5 out of 5
Very good exchanges with Tomojo, and the animals (1 dog and 5 cats) love it!
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Response from TOMOJO
Hello Ava, We are more than delighted to hear that your furry balls love them! Thank you for your encouragements that motivate us even more!
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Client
Rating: 5 out of 5
Excellent ordering process, fast delivery. Unfortunately, my cat turned his nose up at this kibble. Probably too used to his diet. To be tried from the start.
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Response from TOMOJO
We are sorry that your furry ball did not appreciate our kibble but a big thank you for your encouragements that motivate us even more!
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Matthieu
Rating: 5 out of 5
Excellent kibbles and fast delivery
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Response from TOMOJO
Hello Matthieu, Thank you very much for your very positive message! Your satisfaction is our priority!
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Ségolène
Rating: 4 out of 5
Kibbles very appreciated by my cat! I would like to switch exclusively to Tomojo kibbles but the price is a barrier for now.
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Response from TOMOJO
Hello Ségolène, We are delighted to know that your furry friend loves our kibbles! Don't hesitate to check out our referral offer "https://tomojo.co/pages/parrainage-1", which allows you to enjoy -25% on your order. Thank you very much for your feedback,
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Pierre
Rating: 4 out of 5
I discovered insect kibbles, my dog is crazy about them. Yet he is usually quite difficult. For me, this aligns with the approach we are adopting (reducing meat consumption). We just need to resolve the small supply chain issues and it will be perfect for the fifth star.
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Response from TOMOJO
Hello Pierre, A big thank you for your very encouraging message that motivates us for the future!
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Véronique S.
Rating: 5 out of 5
I am very happy with the products made
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Response from TOMOJO
Hello Véronique, Your satisfaction is our priority! Thank you so much for your feedback.
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Mme I.
Rating: 5 out of 5
These kibbles are very high in protein and you need less than regular kibbles, which makes them financially very competitive. My dogs and cats have adopted them without any difficulty and digestion poses no problem. Finally, they all have incredible energy and even my old 19-year-old cat shows a certain dynamism!! A success!!
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Response from TOMOJO
Hello Isabelle, A big thank you for your feedback that motivates us immensely and we are delighted to know that our kibbles have superpowers!
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Julie C.
Rating: 5 out of 5
It's my dog and my cat who voted
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Response from TOMOJO
Hello Julie, We are delighted to know that your furry friends love our kibbles. A big thank you for your feedback! Keep the Mojo!
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Valerie P.
Rating: 5 out of 5
I was just curious about the concept, I wanted to offer a new experience to my 2 cats. We are very satisfied!! Research, ordering, delivery, everything was perfect and my little ones really enjoyed their meal ?? I will therefore reorder for everyone's pleasure!
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Response from TOMOJO
Hello Valérie Your message makes us very happy and motivates us to continue like this. Thank you so much for your feedback! Keep the Mojo!
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Fabrice B.
Rating: 5 out of 5
My cats liked them, I even tasted them, they are better than other brands but that's just my opinion.
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Response from TOMOJO
Hello Fabrice! Your satisfaction and that of your cats is our priority! We taste them too, aren't they adorable? Thank you again for your feedback!
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Christophe Z.
Rating: 5 out of 5
Very good and Pepsi liked it
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Response from TOMOJO
Hello Christophe, We are very happy to know that Pepsi likes our kibbles. Thank you so much for your feedback. Keep The Mojo!
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Nathalie R.
Rating: 5 out of 5
Hello. I just received my sample and my two cats, who are very picky, loved it. I think I will order but I would like to know the quantity to give per day. Thank you for your response.
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Response from TOMOJO
Hello Nathalie, This news delights us immensely. The quantity to give to your cats depends on their size. Your kibbles will be delivered with the product sheet where all this information is included. They are also available on our website in the "Quantity" tab: https://tomojo.co/products/chats-1-5kg. Thank you so much for your feedback. Keep the Mojo!
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Olivier
Rating: 5 out of 5
Very fast delivery and the quality really pleases the cat ;-)
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Response from TOMOJO
Hello Olivier, We are very happy to know that our kibbles please your cat. Thank you so much for your feedback. Keep The Mojo!
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Véronique G.
Rating: 5 out of 5
Fast delivery, without any issues. My 4 cats love it
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Response from TOMOJO
Hello Véronique, Your satisfaction and that of your cats is our priority. Thank you so much for your feedback. Keep the Mojo!
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Aurelie L.
Rating: 4 out of 5
It's been a few weeks since I received the kibbles. I have two 8-year-old spayed cats, one eats them and the other has difficulty adapting, so for now, I mix them with their usual kibbles. The quality seems quite correct, the kibbles are small and easy to eat (for my cats). They do have a strong smell, but I have already bought other commercial kibbles, labeled natural, that have the same smell, so it seems normal to me. I received them in a neutral package with a little apology note and a promo code since it wasn't the usual compostable packaging, good customer relationship. The delivery was super fast and done according to the rules of the art^^.
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Response from TOMOJO
Hello Aurélie, Your message brings us immense joy and motivates us for the future. We hope your second cat will adopt them soon. Thank you so much for your feedback. Keep the Mojo!
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Lea
Rating: 5 out of 5
Eco-friendly, carbohydrate levels OK, delivery without problems and it's the best quality-price ratio we've found. Our cats approve too ??
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Response from TOMOJO
Hello Léa, Your message brings us immense joy and motivates us to continue like this. Thank you so much for your message. Keep the Mojo!
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Mathilde C.
Rating: 4 out of 5
Too bad, I received the package in a terrible state, the box was not strong enough, and the post must have reinforced the package. Otherwise very good, my cat loves the kibble and the quality-price ratio is very good.
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Response from TOMOJO
Hello Mathilde, Thank you for your message. We note your remark of utmost importance to us as we assure you that we have sent you a package, in neutral packaging, in perfect condition. We are conducting our investigation with our logistics provider to find out the reason. We are happy to know that your cat liked its kibble. Thank you very much for your feedback. Keep the Mojo!
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Catherine G.
Rating: 4 out of 5
The package arrived looking unpresentable, all patched up. Also, the package had no logo. As for the kibble, I hope they will end his food allergy.
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Response from TOMOJO
Hello Catherine, Thank you for your message. We have indeed made several shipments in neutral packaging because our compostable packaging, with our logo and everything that should appear on it, has been delayed in production. We have followed up all these shipments with a note stapled to the order as well as an email summarizing what has been said earlier. Soon, our shipments will be made with the compostable packaging and we hope you will have the opportunity to see it for yourself. As for your second remark, which is very precious to us, we handed our carrier a package in impeccable condition. Such observations are surely due to transport and we are truly sorry for that. Please feel free to send us a photo of your package and the bag of kibble if this should happen again so that we can see with our logistics provider if we can proceed with another shipment. We hope our kibble will please your cat and that they will end his allergy. We look forward to hearing from you on this matter. Thank you so much for your feedback. Keep The Mojo!
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Christiane G.
Rating: 5 out of 5
Very good experience
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Response from TOMOJO
Hello Christiane, Your satisfaction is our priority. Thank you very much for your feedback. Keep the Mojo !
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Adeline
Rating: 5 out of 5
My cat gives 5 stars!
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Response from TOMOJO
Hello Adeline, Your cat is a hero! Thank you so much for your feedback which motivates us immensely. Keep the Mojo!
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Lucie P.
Rating: 5 out of 5
The dog tells me to say that everything was perfect.
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Response from TOMOJO
Hello Lucie, That's all we ask for! Thank you so much for your feedback which gives us the Mojo. Keep The Mojo
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Benoît
Rating: 5 out of 5
The idea of kibble with a lower carbon footprint than
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Response from TOMOJO
is very good. The packages arrived on time, and the responsiveness to each question is excellent.
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Madame A.
Rating: 5 out of 5
Hello Benoît, Your satisfaction is our priority. Your message brings us great joy and motivates us for the future. Thank you so much for your feedback. Keep The Mojo
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Response from TOMOJO
The cat loves it as much as his favorite kibble. And I received a commercial gesture without asking for anything (because the packaging is different from usual, and this is to ensure faster delivery!) And a little handwritten note is always nice. Don't change anything!
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Christian
Rating: 5 out of 5
Hello Amélie, Your satisfaction and that of your cat are our priority. Your message brings us great joy and motivates us for the future. Thank you so much for your feedback. Keep The Mojo
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Response from TOMOJO
Quality and compliance of the product with the description, speed of delivery. My Labrador dog and her friends love these kibbles that I distribute as rewards... I recommend these treats/kibbles...
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Lydia I.
Rating: 5 out of 5
Hello Christian, Your satisfaction and that of your dog (and his friends) are our priority. Your message brings us great joy and motivates us for the future. Thank you so much for your feedback. Keep The Mojo
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Response from TOMOJO
I received the kibbles within the announced timeframe and my 18-year-old cat, who doesn't eat much anymore (I've tried all the products sold in supermarkets), is enjoying Tomojo's kibbles. I am so happy! I initially tried the sample (very good idea by the way to offer samples). Thank you for everything, I will recommend your products to those around me.
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Vera G.
Rating: 5 out of 5
Hello Lydia, Thank you so much for your feedback. It's excellent news to know that your cat liked our kibbles. Thank you for all your feedback. Keep the Mojo!
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Response from TOMOJO
Thank you very much for your commitment, our cats are enjoying your kibbles and we really appreciated your customized message.
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Vaslin
Rating: 4 out of 5
Hello Vera, Your satisfaction is our priority. Thank you so much for your feedback and for your review. Keep the Mojo!
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Response from TOMOJO
Fast delivery, simple but effective packaging. The kibbles are appetizing; the only downside is that they are a bit too big for my Shetland. I will remain a loyal customer (and supporter!)
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Sandra Y.
Rating: 5 out of 5
Quick order, delivered in 2 days! And a very happy cat with its discovery. Perfect! A great idea the discovery bags :)
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Response from TOMOJO
Hello Sandra, Your message makes us extremely happy! Thank you very much for your feedback. Keep the Mojo!
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Eric
Rating: 5 out of 5
Our cat loved it!
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Response from TOMOJO
Hello Grenadine! If your cat is satisfied, so are we! Thank you so much for your feedback. Keep the Mojo!
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Solène
Rating: 5 out of 5
Excellent idea, very appreciated kibble, and shipping without issues!
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Response from TOMOJO
Hello Solène, Your message makes us very happy and motivates us to continue our approach. Thank you so much for your feedback.
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Mathilde S.
Rating: 2 out of 5
My cats got sick regardless of the proportion of kibble mixed with their usual kibble and I find the sugar content too high so I will not recommend it
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Response from TOMOJO
Hello Mathilde, Thank you for your feedback. We are sorry that your cats had such reactions. Your feedback is very important for us to improve our products. We pay great attention to it and thank you for your return.
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Monique G.
Rating: 4 out of 5
My dog and cat consume TOMOJO kibble and everyone is doing well. They seem to like this kibble. Time will tell, but as of today, I am satisfied.
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Response from TOMOJO
Hello Monique, We are delighted to know that your furry friends like our kibble and we hope it will continue this way. Thank you so much for your feedback.