Reviews tompress.com

Missing product No information on order tracking Disappointing phone reception

And the smoking grid was also missing

Poorly packaged products. The grinder arrived with broken parts. In the rush of the delivery, I didn't have time to examine everything unfortunately Tom is not taking care of the return and only sends back one part.

Order arrived 2 months late ...

I ordered sheep intestines and instead, I received a book. They swapped my order with another customer. I called on the same day of delivery. I was supposed to be called back and refunded, and to this day nothing at all. I am still waiting. I hope to hear news soon as well as my refund.

In your photo, the gasket kit consists of two packaged gaskets. I received a single unwrapped gasket, marked, twisted, in a large box. Normally, we change the set of gaskets.

Product arrived broken. Returned to the delivery person. No replacement to date and especially no response to the phone number indicated by Tompress!...

I am missing 2 grids, plus the bag of sawdust to complete the order for the smoker. Still haven't received what I'm missing!

Unacceptable delays!

Delivery delayed

Catastrophic delays

Deliveries several months after the order

I only received part of my order

Order placed in mid-September since ..... no news, and of course: NOTHING received

Very long delivery time

I order a product that is in stock, I send the payment and I'm told that it is not in stock due to a lack of parts, why not, but don't say that it is in stock and I have been waiting for 3 weeks with no news, and yet I have always ordered from Tompress, it's really a shame, I am very disappointed.

The split scourtin is unusable, as it has melted over a quarter of the surface.

I am waiting for the refund of the shipping costs because my package took a week to arrive instead of 48h. Thank you

I received the Reber 600w spiny in insufficient packaging and the electrical box was exploded. Customer service did not make a commercial gesture, I paid fully for its replacement.

The thorny one purchased is unusable. It falls apart as soon as you try to turn the crank and the attachment to the work surface does not hold. 90 euros thrown in the trash.

I received a non-compliant part because no dimension of the object was present in the catalog. I requested an exchange by email and no one bothered to respond. I am very angry.

I did not receive the delivery code so the package waited at the post office for almost a week before I picked it up and despite my prior call to ensure that the color was correct and the information noted again in the order comments, the color received was not the right one…

The part has a defect and I can't reach you by phone

Deadlines not respected, order still not complete after 4 months

I had chosen Colissimo home delivery and the product was ultimately shipped by Geodis and was not delivered to my home. On the package tracking, the item was marked as delivered while I still had to pick up the pallet at a drop-off point, without being informed.

Hello, we received the order but there is a broken container. We reported the defect but have received no response from you.

I ordered 3 lots of 20 capsules for my future bottles of tomato sauce. When using them, I opened 2 lots, and I could only use 7 or 8 out of 40 in the end, because all the others were "spinning in the void", without locking onto the thread to close hermetically, and without me forcing it specially. Customer service tells me that it is a misuse on my part, that I tightened them too much. Problem with 33 capsules out of 40... Excuse me, but the capsules are new and are supposed to be tightened minimally to be hermetic. I bought smaller-sized capsules elsewhere, and they tighten very well. So, not a successful purchase for me.

The plate is functional but it warps when placed on the gas barbecue grill... I don't understand what this is due to.

Stove that doesn't work. I've been waiting a week for a response from customer service. As a professional, I am stuck and I keep waiting waiting waiting

I ordered 6 airtight food containers, 3 lids arrived completely broken! This is disappointing given the price

Hello, we bought a pantry. Our experience with Tom Press is inconclusive. Regarding the product, the anti-insect mesh has too wide openings that let in gnats, so we are disappointed with the product. We will have to return it to modify the mesh of the pantry. On the other hand, we were delivered a month after placing the order, whereas the delivery is supposed to be fast... I want to point out that the customer service representative is very respectful and attentive. Best regards, Laurent Breton

Hello, the deadline was not respected Missing merchandise

We were forced to go pick up the package at a relay point that was unknown to us. The delivery person asked us if we were home via SMS and he never showed up. (3 days of waiting). Unacceptable. Best regards.

I really regret this purchase, I tried it on plums and mirabelles: I almost never managed to remove the pit and the few times I did it was by crushing the fruit. So I ended up finishing everything with a knife. I am really disappointed because it's the first time I buy something from Tom Press that disappoints me.

Hello, I bought a city gas stove for my 95-year-old mother who lives in Paris because there is a thermocouple on the purchased device that seems essential for obvious safety reasons. My mother's stove is very old and has no safety features. Upon unpacking the device, I discovered that there was a label indicating that the device was only usable outdoors. I wonder in which forest or meadow there is city gas. If I bought a city gas stove, it is indeed to use it in the city with natural gas. However, there was nothing written on the site! This is therefore a very serious information defect. Moreover, it has been a week since I sent a photo of the label affixed to the stove and I am still waiting for a response from Tompress!

I have always received well

The material is not suitable for what I wanted. It is not sturdy! With my best regards.

The parts received for a grinder do not fit together, the phone reception is deplorable asking to make videos in order to get feedback.

I received my torn package and it was the post office that repackaged it. I have a torn bag of flour that has spilled in the box.

2 problems. The replacement part for a Reber grinder that I received does not fit in the grinder because it is too wide. A complaint was made to Tompress who has certainly forwarded it to the supplier (no news for a week, so I am not sure about anything). Secondly, my login to my account no longer works. I informed Tompress who gave me a temporary password which also does not work.