/10
★★★★★
based on 18568 reviews published
★★★★★
based on 18568 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Incredible order delays, four months to receive the equipment. Useless, I do not recommend.
David G.
purchased on 21/12/2024
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1
/5
★☆☆☆☆
I bought a flambadou for the barbecue and during my first use, all the paint chipped off and melted with the pork fat... I had to throw everything away and couldn't eat my ribeye.
Anthony G.
purchased on 02/04/2025
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1
/5
★☆☆☆☆
Awkward machine to use, grids work poorly, legs come off
Pascal B.
purchased on 02/04/2025
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1
/5
★☆☆☆☆
The ultrasonic anti-pigeon product does not work.
Morgan P.
purchased on 28/03/2025
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1
/5
★☆☆☆☆
Sorry, but your transmitter is not bothering the doves that annoy me and come to eat some flowers! So I'm looking for another manufacturer...! (and it doesn't seem to be a question of worn-out batteries!)
Alain T.
purchased on 25/03/2025
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1
/5
★☆☆☆☆
Following a warranty return, I would have appreciated it if you had tested the sterilizer before returning it to me. The first attempt was not conclusive at all; the temperature issue persists. I paid 27 euros to send it to you, and I don't know what to do? Valentin Yannick
Yannick V.
purchased on 20/03/2025
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1
/5
★☆☆☆☆
My purchase arrived incomplete, I reported it to customer service and am still waiting for a response from them.
Nadine B.
purchased on 16/03/2025
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1
/5
★☆☆☆☆
The cidrometer I ordered does not work
Etienne P.
purchased on 14/03/2025
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1
/5
★☆☆☆☆
Order of December 1, 2024 we had to cancel an item to receive the rest 8 days ago
Marc P.
purchased on 01/12/2024
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1
/5
★☆☆☆☆
Product arrived poorly packaged and got lost on the way
Raoul T.
purchased on 08/03/2025
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1
/5
★☆☆☆☆
I still haven't received my package despite a complaint, very disappointed with your service, and I will remember this if you send me. I still haven't received my package despite a complaint filed. If you are asking for my opinion, it means you haven't taken my complaint into account, so I am very disappointed with your services, and I will remember this.
Jeannine P.
purchased on 06/03/2025
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1
/5
★☆☆☆☆
Order on November 27, 2024, received March 2025 and deducted in December 2024 while the payment is made just before delivery, well done
Jean Pierre R.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
Disappointing, a delay of more than 3 months during which the deadline was pushed back every day and I had to ask to find out where things stood... And I spare you other details.
Bruno R.
purchased on 18/12/2024
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1
/5
★☆☆☆☆
Order received well, with an appreciated price
Jean-jacques L.
purchased on 03/03/2025
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1
/5
★☆☆☆☆
Nice product... but cracked over 20 cm after three uses when used correctly (low heat). Disappointing.
Céline V.
purchased on 26/02/2025
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1
/5
★☆☆☆☆
Catastrophic supply tracking. Long waiting time. No financial compensation.
Marjorie M.
purchased on 27/12/2024
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1
/5
★☆☆☆☆
Manual meat mincer arrived with one part screwed in the wrong way (the thread is defective) and the crank not properly adjusted, creating a lot of play. Not yet tested, but the quality is already poor at reception.
Laurence C.
purchased on 22/02/2025
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1
/5
★☆☆☆☆
2 months waiting for delivery because a reference was missing. Not warned, had to phone several times to get an explanation and find a solution.
Jean Luc L.
purchased on 09/01/2025
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1
/5
★☆☆☆☆
The order was not fulfilled as expected at the time of ordering and there was no anticipated delay. No email or SMS.
Jean Marie N.
purchased on 23/01/2025
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Answer from tompress.com
Hello Mr. North, We are sorry for this bad experience. We have encountered some supply issues with a few suppliers. We hope you won't hold it too much against us. The whole team is at your disposal. Best regards.
1
/5
★☆☆☆☆
This is not the right knife for the chopper, I would like to make an exchange.
Carcat S.
purchased on 10/02/2025
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Answer from tompress.com
Hello, Thank you for contacting customer service. We will help you find the right part. Best regards.
1
/5
★☆☆☆☆
The packaging of the package was really well secured and the speed of delivery was TOP
Georges M.
purchased on 04/02/2025
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1
/5
★☆☆☆☆
Without news of my order for more than 8 days, I contacted you... To learn that my order was blocked because one of the items was missing! Honestly, this is not serious!!!
Dominique G.
purchased on 15/01/2025
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1
/5
★☆☆☆☆
We received the order for Christmas at the end of January.
. ..
purchased on 13/12/2024
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1
/5
★☆☆☆☆
Good
Guy A.
purchased on 12/01/2025
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1
/5
★☆☆☆☆
They sent a 9cm teapot filter instead of 7.5cm. They didn't check anything before sending, no stock control. Bad service. But they did refund the unnecessary payment. I do not recommend this site
Christian M.
purchased on 22/01/2025
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1
/5
★☆☆☆☆
Contract filled
Patrice B.
purchased on 20/01/2025
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1
/5
★☆☆☆☆
On-time delivery.
Ghislaine D.
purchased on 19/01/2025
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1
/5
★☆☆☆☆
I opted for the fast delivery, I received my parcel 5 days later. Too bad I won't be ordering from this site again.
Laurent T.
purchased on 16/01/2025
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1
/5
★☆☆☆☆
Waited far too long to receive my order, really disappointed!
Jean-pierre T.
purchased on 25/10/2024
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1
/5
★☆☆☆☆
My meat grinder was making a lot of noise. I call Tompress and they tell me it's normal. Despite their advice, I removed the stainless steel guard and noticed that the fan guard was incorrectly positioned. I sent photos and the after-sales service decided to send me back only the fan guard. The propellers have also been damaged, but they refuse to change the chopper because it has no impact on them. This is an obvious case of hidden screws, and they're refusing their legal warranty. The propellers are damaged and the motor could have been forced. Amazon would have sent me a new chopper directly, but tompress doesn't trust its customers and considers that it's damaged but functional. The seriousness of a site lies not in its sales but in its after-sales service, which here shirks its responsibilities.
Julien R.
purchased on 08/01/2025
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