Reviews tompress.com

A failing customer service from start to finish. Purchase of an electric nutcracker. It does not fulfill its function. Customer service refuses any return and no longer responds to any emails. Report made to Signa Conso.

Still haven't received information for the return of an item.

The return is at the buyer's expense and the shipping cost is close to the product value that I wanted to return to buy the higher model. In the end, the 6L bins will go to the trash. Regrettable.

Do not buy this model, not powerful enough to chop skin or the throat gets blocked if the pieces are not cut finely, the grids are made of iron so they rust if not cleaned and oiled immediately. VERY GOOD FOR HYGIENE. I asked to return it and buy a more powerful one for 300E more, their response was we do not take it back and the return is at your expense. Trade-in for 30% of the value. I will therefore continue to buy on Amazon or other European or Chinese merchant sites where returns and refunds are done without discussion. Not surprising that French businesses are closing.

Overall satisfied, but could have been even more so if the polystyrene wedges had been in cardboard and the multilingual manual better worked on. The photos and diagrams are too small, drowned in the Italian, some reference errors on the first pages and missing the number of screws in the inventory.

Hello, one of the items in the package arrived broken, I refused the package. I wish to receive the ordered items again.

No response to a problem with the order. Resolved a year later.

Express delivery paid, express delivery not respected!

3 months delay for delivery !!!!!

Very unhappy, a product arrived expired by 3 months

I received a completely different batch of bottles than the one ordered. Much less pretty and this model is sold in supermarkets for half the price. Huge disappointment.

Order from 25/06 delivered on 18/12. You shouldn't be in a hurry!

Waited more than 1 month to be told that I will not receive my order

FOR 9.00 € I was hoping for the complete catalog. I only received a booklet of a few pages.

Super satisfied

I can no longer connect to my account. Please review your site.

Damaged order and terrible customer service

Order placed on 23/09 Received on 18/11 Really crazy received several emails they were always missing an item to send the order while the ordered items were in stock on their site This must be what it feels like to be led on Really unhappy with this experience 2 and a half months to receive this order is crazy

I was very disappointed with the non-compliant delivery of the non-refrigerated sausages "this remains a DISASTER" I inquired with the veterinary services and this type of product must be kept at 0 +4° even if they are in brine despite the call to tompress they do not understand it and are rather brief, in view of this brief response I strongly advise against tompress

I ordered a batch of two oil seals, I received 3 batches all taken and a part order for Reber 22 grinder, not the right one

Received marble slab broken

Satisfied with my order.

Since June, it's been a bit long to receive the products.

I received the broken pot, I only opened it on the weekend (when I could) and I was told that I had exceeded the 72 hours of the General Conditions, so what can I say

2 months of waiting...not professional

Way too long, several months. When the item finally arrived, it was missing 1 screw. Not serious.

Very good service, the package arrived on the exact day. Congratulations to the whole team, and Happy New Year.

Missing product No information on order tracking Disappointing phone reception

And the smoking grid was also missing

Poorly packaged products. The grinder arrived with broken parts. In the rush of the delivery, I didn't have time to examine everything unfortunately Tom is not taking care of the return and only sends back one part.

Order arrived 2 months late ...

I ordered sheep intestines and instead, I received a book. They swapped my order with another customer. I called on the same day of delivery. I was supposed to be called back and refunded, and to this day nothing at all. I am still waiting. I hope to hear news soon as well as my refund.

In your photo, the gasket kit consists of two packaged gaskets. I received a single unwrapped gasket, marked, twisted, in a large box. Normally, we change the set of gaskets.

Product arrived broken. Returned to the delivery person. No replacement to date and especially no response to the phone number indicated by Tompress!...

I am missing 2 grids, plus the bag of sawdust to complete the order for the smoker. Still haven't received what I'm missing!

Unacceptable delays!

Delivery delayed

Catastrophic delays

Deliveries several months after the order

I only received part of my order