/10
★★★★★
based on 18568 reviews published
★★★★★
based on 18568 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Would be broken no replacement no compensation
Verifizierter Käufer
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1
/5
★☆☆☆☆
It is 05/08/19 and my order is dated 23/07/19 . Your sales pitch IS 48H CRONOS. I am STILL not delivered. The merchandise I was supposed to store in the jars has expired (320 lost due to your fault). Your carrier GEODIS is not recommendable for your customers. I would like your management to contact me.SINON........... see you soon.
Acheteur Vérifié
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1
/5
★☆☆☆☆
Order placed in mid-July and still no parcel by July 25, 2019.
Acheteur Vérifié
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Answer from tompress.com
Hello, Your parcel sent on 15/07 is on hold with the Post Office. Our after-sales service is following it up and has opened a claim for non-delivery. Best regards.
1
/5
★☆☆☆☆
A shopkeeper in another neighborhood contacted us to inform us that a parcel in our name had been found in the dumpster near his business.
Acheteur Vérifié
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Answer from tompress.com
Hello, Are you sure it's really our parcel? We have a receipt against signature from Chronopost for the delivery of the parcel we sent you via their service. Please contact us again on 05.63.71.44.99, we remain at your disposal. Best regards.
1
/5
★☆☆☆☆
Hello, For your information I went today to pick up my parcels at La Poste in Douvaine (it took me 2h00 of round trip time) moreover the counters are open from 9h15 to 10h15 and from 14h00 to 16h00. I arrived at 11.15am, so you can imagine what I found. Fortunately the employees agreed to serve me There was only one package this order if n° 408555 dated 13/06/2019 d
Acheteur Vérifié
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1
/5
★☆☆☆☆
Not a good product at all
Acheteur Vérifié
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Answer from tompress.com
Hello, What's wrong with the saw blade? Did you also have a delivery problem? Please let us know if you have any problems at 05 63 71 44 99 or by e-mail at [email protected]. Best regards.
1
/5
★☆☆☆☆
I still haven't received my parcel: stuck in a chronopost locker
Acheteur Vérifié
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1
/5
★☆☆☆☆
Deplorable service, order placed in November for Christmas, order received in May. All this strongly encourages me not to recommend your services to anyone I know to avoid another disappointment. I do not understand how customers can be treated in this way. I am extremely disappointed. Sincerely
Acheteur Vérifié
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1
/5
★☆☆☆☆
Ordered in January. Product apparently unavailable. I'm told the order will be shipped in March. At the beginning of May, still no news, no message ... I contact them with the cancellation request and they finally decide to send me my parcel. In the meantime, the 2.5L screw press (as indicated on the internet order tracking) has been changed on the invoice to 1.6L ...?
Acheteur Vérifié
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1
/5
★☆☆☆☆
The parcel never arrived but I was debited on May 3.
Acheteur Vérifié
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Answer from tompress.com
Hello, the parcel left our warehouse on 02/05. The tracking of your parcel indicates that it was misdirected by La Poste and that it was delivered yesterday. Best regards.
1
/5
★☆☆☆☆
No warning of the arrival of the parcel at the relay point. If in the figures the shipment was almost fast, in fact it took me more than 10 days to get my parcel as I thought I would receive a warning of availability. I checked my spam and the like, but never received anything. What's more, customer service takes people at face value.
Acheteur Vérifié
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1
/5
★☆☆☆☆
1 bottle out of the 6 delivered was broken and I have a credit note which I probably won't use instead of a replacement of the bottle I needed and my complaint has not been taken into account. In fact, you have reimbursed me but I hadn't looked since you sent me a credit note by e-mail N° AX111773 dated 21/02.
Acheteur Vérifié
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1
/5
★☆☆☆☆
Hello I still have not received my package It seems blocked in bruguiere
Acheteur Vérifié
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Answer from tompress.com
Hello, We are taking note and are opening a complaint with the postal services. It would be preferable to contact us directly so that we can intervene more effectively. Best regards.
1
/5
★☆☆☆☆
I still haven't received the parcel
Acheteur Vérifié
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Answer from tompress.com
Hello, The parcel is noted delivered. Please contact our customer service department on 05 63 71 44 99. Best regards.
1
/5
★☆☆☆☆
The order has been outbound since January 3rd and has still not been delivered despite several reminders. Bravo...
Acheteur Vérifié
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Answer from tompress.com
Hello, we're opening a complaint with the postal service to find out what's going on. Best regards.
1
/5
★☆☆☆☆
As of 12/20/18 I have not heard from my order. It appears to be shipping but I have no information since I have not received any kind of assistance either by phone or email.
Compratore Verificato
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Answer from tompress.com
Hello, the package was shipped from 20/12/2019 as stated in the same day email. On this email is the link to track the package. It is not normal that the package is not always delivered. I will open a complaint with the courier company. Sincerely.
1
/5
★☆☆☆☆
My order planned as a Christmas present still hasn't been delivered, it's January 1st The post office (letter carrier) tells me that Colissimo deliveries are subcontracted and that independent delivery firms are dubious The address was correct, there was someone on site as these are offices (7am - 7pm). And it's been 4 or 5 times that I've written the same thing with no reply Will I get delivery?
Acheteur Vérifié
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Answer from tompress.com
Hello, Our after-sales service has resent a parcel because the first one is being returned to the sender. You have contacted our after-sales service to confirm the address before reshipping. You can contact us directly at 05 63 71 44 99. Best regards.
1
/5
★☆☆☆☆
We are December 06, 2018 and my order of 13/11/2018 with the correct references has still not been delivered (Beech sawdust for smoking 0.75 2.5 mm) ... Received on 15/11/2018 a package not corresponding to my order, returned on 19/11/218 at the request of tompress (received at SAV Tompress 21/11/2018) and since no news despite my reminders
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, your case is being processed, the after-sales service will take care of it as soon as possible. Best regards.
1
/5
★☆☆☆☆
My order has still not arrived at my post office in Jemeppe sur sambre. Belgium. I can therefore not assess any quality. I hope it's just a delay "and that the parcel will arrive very soon".
Acheteur Vérifié
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Answer from tompress.com
Hello, the postal services are disrupted by the demonstrations and blockades and are doing their best, it seems that the delay is clearing up. Your parcel is available at the collection point. Best regards.
1
/5
★☆☆☆☆
Goods broken, poor consultation with the service department. After 1 month I received a credit note for the broken goods. Return shipment of the complete delivery requested, but no communication. Any attempt to communicate by email is ignored.
Verifizierter Käufer
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Answer from tompress.com
Hello, we followed the defective products during transportation and followed the return and aurpsè claim of the carrier. What address are you using to send your email? Best regards
1
/5
★☆☆☆☆
NOTHING RECEIVED
Acheteur Vérifié
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Answer from tompress.com
Hello, Have you tracked your package? It indicates that road blockades have disrupted deliveries. Your package has been in Belgium since 14/11/2018. Best regards.
1
/5
★☆☆☆☆
The problem is that the product (jar) arrived broken. It has been returned to you. I think that you must not let go of the customer, who is dependent on the product being returned. You need to keep tracking the product so that the customer doesn't have to wait for your service provider's goodwill. In this way, the return will be made as quickly as possible so that you can satisfy your customer's purchase. I think
Acheteur Vérifié
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Answer from tompress.com
Hello, You did the right thing by refusing the merchandise broken in transit. The return is expected in our warehouses and we will take the necessary action as soon as we receive it. Best regards.
1
/5
★☆☆☆☆
Items still not received following Bpost strike in Belgium
Acheteur Vérifié
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Answer from tompress.com
Hello, It's Tom Press that you give such bad marks, but we did provide the expected service. Best regards.
1
/5
★☆☆☆☆
I waited for my order for more than 10 days, I turned to Amazon and the next day, I received them, so you see your site is finished, except that you still owe me 10.30 euros ... The refund was supposed to be made and it's been ordered, I'm still waiting for it, I'm even thinking of filing a complaint.
Acheteur Vérifié
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Answer from tompress.com
Hello, We were out of stock and we're sorry about that. On the other hand, the refund has been made since 24/10/2018. Best regards.
1
/5
★☆☆☆☆
To evaluate, I would have to deliver
Acheteur Vérifié
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Answer from tompress.com
Hello, It seems that the delivery man is having trouble finding the delivery address. He will have to contact you again. Best regards.
1
/5
★☆☆☆☆
2 barrels ordered. One drum damaged. Delivery returned. No news since
Acheteur Vérifié
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Answer from tompress.com
Hello, The credit note for refund was issued and sent by email dated 25/10/2018, I invite you to check your email box for further infomations, you can contact us at 05 63 71 44 99 or [email protected] for any questions. Best regards.
1
/5
★☆☆☆☆
I never received the product. The tracked parcel was announced as delivered on 19/10. That day, I did receive an envelope with your catalog and the invoice, but no product. Your customer service simply told me to check with the post office... In other words, you're on your own.
Acheteur Vérifié
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Answer from tompress.com
Hello, a file has been opened with our after-sales service. Research is in progress. As soon as we have information, our after-sales service will contact you. You can also contact us by e-mail or telephone, quoting reference 21699. Best regards.
1
/5
★☆☆☆☆
Minimum use of materials, maximum profit? product is out of proportion in terms of design, use of materials and workmanship to the price demanded.
The packaging and presentation is very questionable.
I would NOT recommend or want to buy again the power slicer made in Poland or the Czech Republic.
Especially as the product is officially offered by France, which is misleading.
Verifizierter Käufer
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1
/5
★☆☆☆☆
Order not received
Acheteur Vérifié
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Answer from tompress.com
Hello, the Belgian post office is experiencing technical problems which are causing delays in the delivery of your parcel and we are very sorry about this. Best regards.
1
/5
★☆☆☆☆
Never received....
Acheteur Vérifié
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Answer from tompress.com
Hello, the Belgian post office is experiencing difficulties with deliveries, but it seems to be sorted out and your parcel should arrive shortly. Best regards.