Reviews tompress.com

Ordered product not available and replacement product never delivered.

I didn't receive my order because of an address error on my part BUT the soap hasn't contacted me for a week. Why don't you send me another pan and wait for the one I was entitled to to return to your establishments ????

I've taken my case to the district court because I haven't had a favourable response to my dispute after sending several emails. The consumer service has also been notified. Zero points and I wouldn't recommend your site.

I have not received my merchandise

Goods in poor condition on receipt. Delivery in 24h received in 5days for 32 No follow-up concerning a refund. A disgrace

I still haven't received the order .....

Still nothing received

The order still hasn't left tom ressp

To be able to evaluate an order, you would have to have already received it. On the other hand, customer service is not very commercial, even very unpleasant. I would have preferred to give a positive review if everything had gone well. So for the time being, I'm giving a very unfavorable or even negative review. I hope that all this will be arranged so that I can change my mind.

I have not yet received the parcel

Out of stock , product not delivered yet , not before 3 weeks .

After almost a month the goods have still not arrived, nobody answers the customer phone and e-mails are only answered with a lot of delay and zero information. Conclusion: Never again

No, gentlemen, I'm not happy at all. I haven't had a chance to test it yet, as I'm still waiting for a reply from your after-sales service for file 20341. So I've misplaced my trust in your company. And if I may say so, the damage caused on delivery is due to a double failure in YOUR packaging of the items, so a big effort is required.

Hello Sirs, I ticked 1 star but you don't deserve it. For me it's 0,0,0. I'm 100 disappointed because: I sent you a complaint e-mail via your site's contact page yesterday, January 23rd, but still no reply or acknowledgement of receipt, after more than 24 hours. carton2 in carton1 was open, and breakage inside + pestle handle missing Wait for reply.

After 15 days I still haven't received my order

The pot arrived quickly but was broken, so it was sent back. We are now waiting for a new pot

Everything is too small and delivery leaves much to be desired

Hello, my order still hasn't arrived. I phoned on December 21st and your employee told me that I would receive my parcel on December 23rd. It's now December 27th and I still haven't received anything. Thank you for sending me my order. Pascale Dumont

Nothing received, 15 days after order....

Delay far too long, order placed over 2 weeks ago and still not received.

Hello, I'm sorry but we still haven't received our parcel. Kind regards.

Paid in advance, did not receive the goods. Then no reply to my email asking where the goods were, but asking for an evaluation. Many thanks

Very unhappy with this item, impossible to clean, the pan is rusty. I thought the quality was top notch. I will not buy anything from this site again, I do not recommend this site.

Very bad customer service. 2 weeks and still nothing. I have to evaluate the product, without having received it??? Fucking bullshit

It's difficult to give an opinion on an order that still hasn't been delivered. In any case, I'm disappointed.

Long delivery times, poor quality at completely overpriced prices. Very limited and lengthy exchange options.

Hello the parcel arrived broken and still no news about the next delivery.

25.9. ordered and paid until 09.10. not delivered great performance

I would like to rate it mja, but so far (3.10.) has not been delivered or does it come with the stagecoach, because it is not 48 hours delivery time, but 480?

As I still haven't received my order, I can't judge the merchandise. On the other hand, I'm waiting to see whether customer service will be up to scratch if my order doesn't arrive. In any case, as far as delivery is concerned, I find the post office's service pathetic. Cdt.

I still haven't received my delivery...

2 massive stainless steel plancha ordered, delivered in a single thin cardboard box, the result: totally damaged and scratched. i was told that i should have checked the parcel on delivery and therefore that the insurance doesn't work. thank you and well done tom press.

Still nothing received

You want to know what's in the catalog when it arrives. The headings are varied and arouse curiosity. I'm a small customer and you take a particular interest in me when a product is missing.

I placed and paid for an order on 15/08. It's still on hold and I've had no news about the reason for the blockage or the estimated delivery time. We're a long way from delivery within 48 hours.

Nothing received to date

I can't evaluate the product, as I still haven't received it. I'm in a rural area in the south of Belgium, but I'm still surprised that it hasn't been delivered yet.... I will reply to the review once the product has been delivered Kind regards etienne Godts

It's July 20 and the order still hasn't been delivered. No information, no reviews ... and you ask me to evaluate your services?

I can not rate, because the stock, already paid stock has not arrived after 2 weeks if this is not done until 28.this, I resign from the purchase contract and demand my money back

Very unpleasant reception from the after-sales service as if the customer was responsible for the goods received damaged then different discourse between the different people we have to deal with I would not recommend this site, already the problem Sav is far from being resolved a problem on a product return to your charge Cordially