/10
★★★★★
based on 18568 reviews published
★★★★★
based on 18568 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
After more than 15 days, I'm still waiting for my parcel???
Acheteur Vérifié
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Answer from tompress.com
Hello, We're sorry, but the Belgian post office is having problems processing parcels. You can contact them for a detailed follow-up. Best regards.
1
/5
★☆☆☆☆
I have not been delivered, the service responds but without a valid solution.
Acheteur Vérifié
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Answer from tompress.com
Hi, It seems that the postal services have lost your parcel. We have made a complaint directly to their department, who must take the necessary steps, and we are contacting them again. Best regards.
1
/5
★☆☆☆☆
We would like to evaluate our order, but unfortunately we still have NOT RECEIVED it........ your sales department is faster than the deliveryman.
Acheteur Vérifié
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1
/5
★☆☆☆☆
Ordered product not available and replacement product never delivered.
Acheteur Vérifié
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Answer from tompress.com
Hello, Your parcel has been available at the collection point since 12/07/2018, it is being returned to sender as it has not been collected within 10 days. Upon receipt, our after-sales service will contact you to review the situation with you. Best regards.
1
/5
★☆☆☆☆
I didn't receive my order because of an address error on my part BUT the soap hasn't contacted me for a week. Why don't you send me another pan and wait for the one I was entitled to to return to your establishments ????
Acheteur Vérifié
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Answer from tompress.com
Hello, We are very sorry for what happened to you. Unfortunately, we have no other option than to receive the package in error to trigger the new shipment. The parcel has arrived and the new shipment is in progress. We hope that our efforts will change your mind about the quality of our services. Best regards.
1
/5
★☆☆☆☆
I've taken my case to the district court because I haven't had a favourable response to my dispute after sending several emails. The consumer service has also been notified. Zero points and I wouldn't recommend your site.
Acheteur Vérifié
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Answer from tompress.com
Hello, We have tried to contact you several times on the number you gave us when you placed your order, but unfortunately without success. Please contact us on 05 63 71 44 99 (toll-free number). Best regards.
1
/5
★☆☆☆☆
I have not received my merchandise
Acheteur Vérifié
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Answer from tompress.com
Hello, the parcel has been returned to us by the Post Office. We will contact you as soon as we receive it. Best regards.
1
/5
★☆☆☆☆
Goods in poor condition on receipt.
Delivery in 24h received in 5days for 32 No follow-up concerning a refund.
A disgrace
Acheteur Vérifié
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Answer from tompress.com
Hello, the claim has been accepted, we do not know the reason for the delay, but we were successful. Our after-sales service will contact you to confirm the reimbursement of delivery costs. We hope that you will be satisfied with the means used to process your claim and encourage you to make a new evaluation. Best regards.
1
/5
★☆☆☆☆
I still haven't received the order .....
Acheteur Vérifié
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1
/5
★☆☆☆☆
Still nothing received
Acheteur Vérifié
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Answer from tompress.com
Hello, we have opened a complaint with the postal services. As soon as we know more about the routing of your parcel we will not hesitate to contact you. Best regards.
1
/5
★☆☆☆☆
The order still hasn't left tom ressp
Acheteur Vérifié
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Answer from tompress.com
Hello, the item you ordered is currently being restocked. We will do our best to shorten the delay. Best regards.
1
/5
★☆☆☆☆
To be able to evaluate an order, you would have to have already received it. On the other hand, customer service is not very commercial, even very unpleasant. I would have preferred to give a positive review if everything had gone well. So for the time being, I'm giving a very unfavorable or even negative review. I hope that all this will be arranged so that I can change my mind.
Acheteur Vérifié
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1
/5
★☆☆☆☆
I have not yet received the parcel
Acheteur Vérifié
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Answer from tompress.com
Hello, It's normal, you haven't validated the quote, a payment is necessary to trigger the shipment of the order. Best regards.
1
/5
★☆☆☆☆
Out of stock , product not delivered yet , not before 3 weeks .
Acheteur Vérifié
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Answer from tompress.com
Hello, the initially planned restocking time has been postponed by the manufacturer. As indicated by our customer service department, we will inform you when the parcel leaves. We will do our best to reduce this delay. Best regards.
1
/5
★☆☆☆☆
After almost a month the goods have still not arrived, nobody answers the customer phone and e-mails are only answered with a lot of delay and zero information. Conclusion: Never again
Verifizierter Käufer
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Answer from tompress.com
Hello, Yes, postal items were blocked due to bad weather. Your package could only reach the platform of Lille on 19/02/2018, the delay is caught. We apologize for this inconvenience beyond our control. Yours sincerely.
1
/5
★☆☆☆☆
No, gentlemen, I'm not happy at all. I haven't had a chance to test it yet, as I'm still waiting for a reply from your after-sales service for file 20341. So I've misplaced my trust in your company. And if I may say so, the damage caused on delivery is due to a double failure in YOUR packaging of the items, so a big effort is required.
Acheteur Vérifié
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Answer from tompress.com
Hello, I apologize for the inconvenience. I see that your file is being closed following the call to our after-sales service yesterday and that we were able to offer you a solution adapted to the situation. Best regards.
1
/5
★☆☆☆☆
Hello Sirs, I ticked 1 star but you don't deserve it. For me it's 0,0,0. I'm 100 disappointed because: I sent you a complaint e-mail via your site's contact page yesterday, January 23rd, but still no reply or acknowledgement of receipt, after more than 24 hours.
carton2 in carton1 was open, and breakage inside + pestle handle missing Wait for reply.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the inconvenience and disappointment caused. Your message has reached us, we replied yesterday and opened the follow-up file with our after-sales service, which is waiting for additional information before taking the necessary action. I'll send you all the information by e-mail today. Best regards.
1
/5
★☆☆☆☆
After 15 days I still haven't received my order
Acheteur Vérifié
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Answer from tompress.com
Hello, Your package left on 12/01/2018 is being returned to us by the post office, they were unable to deliver, the cause will be known to us upon receipt of the return. Our after-sales service is following your case. Best regards.
1
/5
★☆☆☆☆
The pot arrived quickly but was broken, so it was sent back. We are now waiting for a new pot
Acheteur Vérifié
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Answer from tompress.com
Hello, We are aware of the breakage, our after-sales service is handling your case. Best regards.
1
/5
★☆☆☆☆
Everything is too small and delivery leaves much to be desired
Acheteur Vérifié
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Answer from tompress.com
Hello, We don't have a shipped order for you, only a quote that you haven't finalized. I invite you to modify your rating. Best regards.
1
/5
★☆☆☆☆
Hello, my order still hasn't arrived. I phoned on December 21st and your employee told me that I would receive my parcel on December 23rd. It's now December 27th and I still haven't received anything. Thank you for sending me my order. Pascale Dumont
Acheteur Vérifié
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Answer from tompress.com
Hello, the parcel left on 15/12 was not delivered on time, we have opened a complaint with the postal services, the tracking file is still pending. Best regards.
1
/5
★☆☆☆☆
Nothing received, 15 days after order....
Acheteur Vérifié
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Answer from tompress.com
Hello, Your order is being returned to us, a file has been opened with our after-sales service. You can contact them to find out the details of the shipment. Best regards.
1
/5
★☆☆☆☆
Delay far too long, order placed over 2 weeks ago and still not received.
Acheteur Vérifié
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Answer from tompress.com
Hello, you have ordered an item that is unfortunately unavailable. The restocking is in progress, we do our best to shorten this delay as much as possible. Best regards.
1
/5
★☆☆☆☆
Hello, I'm sorry but we still haven't received our parcel. Kind regards.
Acheteur Vérifié
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Answer from tompress.com
Hello, the tracking of your package indicates that it has been delivered against signature since 02/12/2017. I invite you to verify and change the rating assigned. Best regards.
1
/5
★☆☆☆☆
Paid in advance, did not receive the goods. Then no reply to my email asking where the goods were, but asking for an evaluation. Many thanks
Verifizierter Käufer
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Answer from tompress.com
Hello, your order was returned on 30/11/2017 because you were not present during delivery and the package was not removed within 10 days. Our after sales service has sent you an email to contact us. Regards.
1
/5
★☆☆☆☆
Very unhappy with this item, impossible to clean, the pan is rusty. I thought the quality was top notch. I will not buy anything from this site again, I do not recommend this site.
Acheteur Vérifié
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Answer from tompress.com
Hello, the frying pan is made of black sheet metal and should be washed and dried immediately after use and greased before storage. It is made entirely of steel, and you can find all the advice you need here: https://www.tompress.com/A-10002828-apprivoiser-sa-poele-en-fer-avec-elise.aspx. I'll let you modify or complete your review. Best regards.
1
/5
★☆☆☆☆
Very bad customer service. 2 weeks and still nothing. I have to evaluate the product, without having received it??? Fucking bullshit
Acheteur Vérifié
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Answer from tompress.com
Hello, Your order left on 10/11/2017, it is noted delivered on 21/11/2017, it seems that customs clearance took time. I invite you to make the modification of your notice concerning us. Best regards.
1
/5
★☆☆☆☆
It's difficult to give an opinion on an order that still hasn't been delivered. In any case, I'm disappointed.
Acheteur Vérifié
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Answer from tompress.com
Hello, the French fry cutter is being restocked and will be shipped shortly. Best regards.
1
/5
★☆☆☆☆
Long delivery times, poor quality at completely overpriced prices. Very limited and lengthy exchange options.
Verifizierter Käufer
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1
/5
★☆☆☆☆
Hello the parcel arrived broken and still no news about the next delivery.
Acheteur Vérifié
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Answer from tompress.com
Hello, Following e-mail exchanges with our after-sales service and yesterday's telephone call, a refund will be made as soon as the parcel is returned to our warehouses. Best regards