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G
Rating: 5 out of 5
Excellent responsiveness. Product delivered in 3 days.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 481 published reviews
Summary of reviews
Tompress.com delivers fast, reliable service with swift shipping and careful packaging that keeps items protected and arriving on time. Customers repeatedly note accurate product descriptions, solid materials, and good value for money, highlighting quality products and favorable price ratios. The store earns praise for responsive, helpful support and proactive communication, with positive experiences from order through delivery and after-sales assistance. Overall, customers enjoy efficient transactions, timely deliveries, and dependable service that encourages repeat purchases.
All reviews
L
Rating: 5 out of 5
Very well perfect
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V
Rating: 5 out of 5
Unfortunately, a product that I had selected (and paid for) could not be shipped to me: supposedly someone ordered it faster than I did! As for the Buyer pan, it is slightly deformed surely after a fall or a shock and I was not informed about it…
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E
Rating: 5 out of 5
very good product, received quickly
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M
Rating: 5 out of 5
10/10
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P
Rating: 5 out of 5
Everything is exactly as expected, I am very satisfied with my purchase! :)
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R
Rating: 5 out of 5
Bought a stainless steel Agnelli pan that has already been used. I am completely satisfied with the quality, the performance, the price (on sale), and the delivery.
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F
Rating: 5 out of 5
Perfect. Careful packaging, fast shipping, quality Le Creuset molds (like all Le Creuset products).
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E
Rating: 5 out of 5
Very fast delivery thank you
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J
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
super as usual, impeccable delivery with a little less craft paper it would be two impeccable.
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C
Rating: 4 out of 5
no problem and fast delivery
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Response from tompress.com
Hello,
We are pleased that your order went well and that the delivery was fast.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
We are pleased that your order went well and that the delivery was fast.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
M
Rating: 5 out of 5
Azerty
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S
Rating: 5 out of 5
Fast package reception. Package conforms with a book as a gift. Thank you
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A
Rating: 5 out of 5
very well
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C
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Perfect thank you
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M
Rating: 5 out of 5
Very good
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R
Rating: 5 out of 5
Fast delivery, quality product
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I
Rating: 5 out of 5
Good product, fast shipping
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Y
Rating: 5 out of 5
Very reactive, efficient and excellent value for money. Thank you for this transaction.
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M
Rating: 5 out of 5
As usual, fast and impeccable product
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E
Rating: 5 out of 5
Good value for money products, well packaged and delivered quickly. Serious company
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E
Rating: 1 out of 5
I had in my order some non-stick triskell plates (plates that are effective but costly). They arrived in the box thrown in without any protection, bent and cracked, which makes them less effective. After contacting customer service, I was told that the return would be at my expense. I find this unacceptable since initially, it was you who damaged the product. A refund, even partial, would have been an honest and commercial gesture.
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Response from tompress.com
Hello,
Thank you for your feedback and we are sorry to hear about your disappointment regarding the receipt of your plates.
A customer service file is currently in progress following your complaint in order to provide you with an appropriate response.
Best regards,
Customer Service
Tom Press
Thank you for your feedback and we are sorry to hear about your disappointment regarding the receipt of your plates.
A customer service file is currently in progress following your complaint in order to provide you with an appropriate response.
Best regards,
Customer Service
Tom Press
E
Rating: 5 out of 5
Package received well and products very well packaged.
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T
Rating: 5 out of 5
Perfect. Thank you soreze!
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P
Rating: 5 out of 5
Easy-to-access site and for orders as well. Fast delivery and quality packaging. High-end material. Thank you
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G
Rating: 5 out of 5
Very good human contact with your company during the order and organization of the delivery, it is very important for us.
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C
Rating: 1 out of 5
Very well packaged article, fast shipping, however missing an item in the package, I sent a request but have not received a response, no return from Tompress, this is disappointing
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry regarding the missing item. Unfortunately, we did not receive your complaint, which is why no response could be provided to you.
We invite you to contact our customer service by phone at 05 63 71 44 99 to obtain additional information and allow for a quicker follow-up on your request.
Best regards,
Customer Service
Tom Press
Thank you for your feedback.
We are sorry regarding the missing item. Unfortunately, we did not receive your complaint, which is why no response could be provided to you.
We invite you to contact our customer service by phone at 05 63 71 44 99 to obtain additional information and allow for a quicker follow-up on your request.
Best regards,
Customer Service
Tom Press
L
Rating: 5 out of 5
Fast and correct
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N
Rating: 5 out of 5
No mistakes! Fast shipping. Product as described. I recommend!!!
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E
Rating: 5 out of 5
Great as usual.
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C
Rating: 4 out of 5
Very fast and well received Thank you
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Response from tompress.com
Hello,
We are delighted that your package arrived quickly and in good condition.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
We are delighted that your package arrived quickly and in good condition.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
M
Rating: 5 out of 5
-
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J
Rating: 5 out of 5
Tom Press is very professional, do not hesitate to call if there is a supply problem or otherwise. The people on the phone are exceptionally kind.
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J
Rating: 5 out of 5
Product conforms, perfect quality/price ratio
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P
Rating: 5 out of 5
Order processed and delivered quickly Item matching the description I recommend
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C
Rating: 2 out of 5
User manual too brief! Lacks a detailed explanation diagram of the product
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry that the user manual seemed too brief to you.
In order to provide you with a precise response and, if necessary, send you appropriate additional information, could you please let us know which item it is about?
Best regards,
Customer Service
Tom Press
Thank you for your feedback.
We are sorry that the user manual seemed too brief to you.
In order to provide you with a precise response and, if necessary, send you appropriate additional information, could you please let us know which item it is about?
Best regards,
Customer Service
Tom Press
S
Rating: 5 out of 5
Impeccable
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B
Rating: 5 out of 5
Order received very quickly
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