/10
★★★★★
based on 18883 reviews published
★★★★★
based on 18883 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Order placed December 21st for 48H delivery. No information of delay, reminder by email in January, then in February, product received early February. Disappointed by lack of communication. We can understand the supply problems, much less the complete silence and lack of follow-up in customer relations. Best regards,
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Answer from tompress.com
Hello, We apologize for the inconvenience. It is true that the item ordered was not available in stock and unfortunately production took longer than expected. Kind regards.
3
/5
★★★☆☆
Delivery time ultra long. Customer service called several times. One woman friendly, the other just the opposite. Fortunately, purchases are fine.
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3
/5
★★★☆☆
I placed my order on December 12, 2020. I received my delivery at the beginning of February after several reminders. There was one product left and I don't understand why you are blocking the rest. I had planned these items for Christmas gifts.
Time to tell you that I am not satisfied.
Sincerely Jean-marc Cadoux
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3
/5
★★★☆☆
Please check that the entire order is available, otherwise delivery will be delayed without notification. Expected delivery time after complaint: three weeks or shipment without the missing product and therefore invoicing of shipping costs. As far as I'm concerned, the missing product was only a small part of the total amount, so I would have appreciated a commercial gesture on the shipping costs!
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3
/5
★★★☆☆
Customer for 3 years. Acceptable delivery times (often ~1 month before health crisis). The last three delays have been longer and longer. Last order placed 11/11/20, received 7/8 items in 28/01/21. Still waiting for last item (28/03/21) apparently sent 15/02/2021. Prompt replies from after-sales service, but no results.
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3
/5
★★★☆☆
Two items ordered, one available and one not. After a complaint, the available item was delivered. Two items paid for when ordering, only one delivered, where's the money?
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Answer from tompress.com
Hello, We have cashed the payment directly for the modified order. I will send you the payment receipt. Best regards.
2
/5
★★☆☆☆
Delivery took nearly 2 months After contacting customer service after a month they told me that the parcel would be sent the following week but it only left 1 month later I was told that my parcel was leaving and that I would receive a tracking link within 24 hours but I never received it.
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Answer from tompress.com
Hello, The restocking took longer than expected and we are sorry for that. Kind regards.
3
/5
★★★☆☆
1 month wait between order and delivery...
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2
/5
★★☆☆☆
Nowhere was it specified (or specified very poorly) that the casings would be sent frozen. as a result, when they arrived at my home a long time later, i received soaked bags of casings in bags of water. i'm not sure what i'm going to do with them... but for the other products, they're fine. so i still trust the site... but not for casings!
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Answer from tompress.com
Hello, the casings are not frozen, they are packed in brine. Chances are that the bag was punctured during transport. The liquid is the brine in which the casings are preserved. Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
3
/5
★★★☆☆
Hello, ordered November 11, 2020 received January 21, 2021 too long delivery disappointed
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3
/5
★★★☆☆
Over 2 months to receive 5 kg of nitrite salt.
No message to inform me of a delayed delivery. In short, very average.
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3
/5
★★★☆☆
If I could put 0 I would have put it. Defective product I do not understand between the video and what I have nothing goes.
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Answer from tompress.com
Hello, contact our customer service department on 05 63 71 44 99 or [email protected], they will guide you through the use of your steam juice extractor. Best regards.
2
/5
★★☆☆☆
Item received not as pictured, item returned and still no refund!!!!
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Answer from tompress.com
Hello, The refund was made on 25/01, you should see it appear on your account soon. Best regards.
3
/5
★★★☆☆
Is the leaky cork a concept? No indications to remedy this...
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Answer from tompress.com
Hello, Put the wooden faucet in place and let the wood "swell" for at least 3 to 4 days (until the leaks disappear completely) in a basin of water. Best regards."
3
/5
★★★☆☆
Delivery too long and material not available .
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2
/5
★★☆☆☆
My order was placed during the first containment in April 2020. We just received the goods in January 2021!!!! Communication was non-existent, as of course I never expected to receive them again.
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3
/5
★★★☆☆
Order placed on 25/11. No news, reminder on 10/12. One of the products was out of stock, restocked the following week, reminded again at the beginning of January and suggested another product, order received promptly. Order received promptly afterwards. Review communication if product missing, to modify order if necessary. I had to buy from another supplier.
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2
/5
★★☆☆☆
I am disappointed with this order as Tompress only acted as an intermediary between me and a Russian supplier. The skimmer had already been used and was not clean, and one of the parts was almost impossible to dismantle for cleaning. The deliveryman didn't phone when he came so took the parcel back to the post office while I was at home.
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2
/5
★★☆☆☆
Product delivered by default, because product initially ordered was out of stock. i only found out when i called tompress to worry about the non-delivery of this product for which no one had bothered to call me and inform me of its non-availability!!!!
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Answer from tompress.com
Hello, The information was correctly noted on your order confirmation sent by e-mail. You can see the availability for each item on the right of the photo. Best regards.
2
/5
★★☆☆☆
Order sent on 22/11/2020 goods received on 06/01/2021 (delay much too long, not a call from you, not excused just a word of apology with the invoice . Sincerely
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Answer from tompress.com
Hello, Unfortunately the restocking of the item that was out of stock at the time of the order took longer than expected and we are sorry for that. Yours sincerely
3
/5
★★★☆☆
Not much explanation for practice. The first results are not worth the price of the product.
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Answer from tompress.com
Hello, you'll find all our advice on pushers online here: https://www.tompress.com/A-10006100-tout-savoir-sur-les-poussoirs-a-viande.aspx Please don't hesitate to contact our customer service department on 05 63 71 44 99 or [email protected] for advice. Best regards.
2
/5
★★☆☆☆
When I placed my order, the announced delivery time for an item was 6 to 8 weeks. My order was finally shipped after more than 14 weeks. I had no explanation from Tom Press. And they refused to send the rest of my order until all items were available. The items received are good but lack a user and maintenance manual.
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Answer from tompress.com
Hello, Orders are sent only once, depending on stock availability. For which item do you need an instruction manual? Best regards.
3
/5
★★★☆☆
I'm having a problem with my thermometer, which isn't working. Since the 1st call on December 30th, an e-mail on January 4th and another call on January 7th, I'm still waiting to find out what to do to finally get help. I think that's a long time.
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Answer from tompress.com
Hello, We have arranged for the item to be returned, and are waiting for it to be replaced or repaired, depending on the tests carried out. Best regards.
2
/5
★★☆☆☆
Delayed delivery, items as expected, but nothing more.
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2
/5
★★☆☆☆
I had to ask to know the status of my order (because no email from them on the progress) and I was informed that to get my order quickly I had to pay again shipping costs: a joke !!!!!!!!!!! So Christmas gift received after Christmas!
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3
/5
★★★☆☆
After a number of satiating orders, in the last delivery, there was the Henry cassolette split along its entire length; unusable. we opened the parcel before signing for it with the deliveryman, but didn't notice the split. Probably badly packed.
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Answer from tompress.com
Hello, Please send us details and one or more photos of the article to [email protected]. Best regards.
3
/5
★★★☆☆
For the delivery no possibility of verifying the goods before the departure of the deliveryman no signature and no civility (answer not the time)
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3
/5
★★★☆☆
Received on time, but the box was completely torn, and completely soaked. The products seemed to be in good condition. So I kept it. I hope I didn't make the wrong choice. I hope it won't happen again. So a little disappointed
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2
/5
★★☆☆☆
No delivery, no replies to e-mails, no proposals to solve the problem! I'm still waiting!
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3
/5
★★★☆☆
The flamadou is poorly finished for a tool that's supposed to be in contact with food and fire, and I find it strange that it's covered with a very smelly paint when put in the fire.
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