/10
★★★★★
based on 18568 reviews published
★★★★★
based on 18568 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It took Tompress three and a half months to deliver an order. No apologies from Tompress for this delay. Disappointing...
Pierre M.
purchased on 20/09/2024
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1
/5
★☆☆☆☆
Poor-quality sawdust
Raphael M.
purchased on 03/01/2025
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1
/5
★☆☆☆☆
I couldn't get the extractor to start and the vacuum device is not very efficient.
Catherine G.
purchased on 11/12/2024
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1
/5
★☆☆☆☆
Received the package 1 month late, without notifying me
Hervé A.
purchased on 26/11/2024
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1
/5
★☆☆☆☆
Delivery arrived in perfect condition and on time. Very satisfied with the product.
Roger P.
purchased on 19/12/2024
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1
/5
★☆☆☆☆
Hello, I ordered the piece on December 9, 2024 with the delivery option "Chronopost - Express 24h chez vous" at 8€ and I received it on Saturday, December 28. Too late to make the cupcakes for Christmas 🎅. Sincerely Christiane.
Charles B.
purchased on 09/12/2024
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1
/5
★☆☆☆☆
I received my parcel in time and in time the problem is that what I received does not correspond to my order I ordered a saw of butcher of 45cms and one sends to me a blade of 46,5 cms the error is allowed one asks me to certify the error thing which I made by sending a photograph with the meter like justifying the length since more news without response of your share I think that I will go further with 50 million consumers even with my lawyer cordially
Philippe L.
purchased on 10/12/2024
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1
/5
★☆☆☆☆
I sent you several emails because I had to offer the smoker for a birthday and it arrived 3 days later... So my brother went back home to Brittany without his present.....
Patrice L.
purchased on 16/12/2024
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1
/5
★☆☆☆☆
Very dissatisfied tagine in a thousand pieces not even wrapped in bubble wrap put in the box without any protection Photos of the tagine sent And we are still waiting to be refunded Thank you for doing so quickly
Bernadette B.
purchased on 16/12/2024
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1
/5
★☆☆☆☆
Fragile item, no. bubble wrap, was wandering around in its box, arrived broken. In the process of being exchanged, so we're waiting!
Jean-marie R.
purchased on 14/12/2024
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Answer from tompress.com
Hello,
The after-sales service file is open. We will get back to you shortly.
Thank you very much!
The after-sales service file is open. We will get back to you shortly.
Thank you very much!
1
/5
★☆☆☆☆
I'm satisfied with my last order, the one before that I still haven't received.
Dominique V.
purchased on 04/12/2024
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Answer from tompress.com
Hello Mr Vaillant,
Please contact our sales department on 05 63 71 44 99.
Please contact our sales department on 05 63 71 44 99.
1
/5
★☆☆☆☆
The delivery time was more than 4 weeks and the product is not the right one.
Nathalie S.
purchased on 04/11/2024
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Answer from tompress.com
Hello Mrs Saugeot,
Please contact our sales department on: 05 63 71 44 99 or our after-sales service ([email protected]).
Thank you for your confidence.
Please contact our sales department on: 05 63 71 44 99 or our after-sales service ([email protected]).
Thank you for your confidence.
1
/5
★☆☆☆☆
Bought a REBER 22 meat grinder, which is badly tinned and pitted with rust. Response from Tom Press, without the slightest request for clarification: it's because I didn't dry and oil it.
Olivier K.
purchased on 29/08/2024
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1
/5
★☆☆☆☆
Bonjour le pas de vis ne va pas vous avez mis un pas de vis de Reber 22 ref 8013152470401
Philippe P.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
The vegetable mill I ordered is just unusable, a catastrophe...
Evelyne K.
purchased on 03/12/2024
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Answer from tompress.com
Hello,
We take note of your comment, but could you give us a little more explanation? Please contact our sales department on 05 63 71 44 99.
Best regards.
We take note of your comment, but could you give us a little more explanation? Please contact our sales department on 05 63 71 44 99.
Best regards.
1
/5
★☆☆☆☆
Parcel sent to a relay point, the post office, which could not receive it because of its size. Treasure hunt for two weeks due to various changes in delivery location. The parcel is finally back with TOMPRESS.
Bruno J.
purchased on 30/11/2024
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1
/5
★☆☆☆☆
I didn't get the right hoses
Frederic B.
purchased on 20/11/2024
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Answer from tompress.com
Hello,
The SAV file has been opened and the problem is on the way to being resolved.
Thank you for your confidence.
Best regards.
The SAV file has been opened and the problem is on the way to being resolved.
Thank you for your confidence.
Best regards.
1
/5
★☆☆☆☆
Defective order. Tompress did not take care of my purchase. Fortunately, I collected the product from the carrier and checked it on the spot. Waiting for their reply.
Iris M.
purchased on 17/11/2024
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1
/5
★☆☆☆☆
I did receive my parcel, but it was missing a strap and a deformed strap on one of the jars, so I had to make a complaint and I haven't heard anything since.
Michele B.
purchased on 04/11/2024
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Answer from tompress.com
Hello Mrs. Bindler,
We have proceeded with the refund of the damaged product.
Best regards.
We have proceeded with the refund of the damaged product.
Best regards.
1
/5
★☆☆☆☆
Casserole arrived slightly dented One of the handles is only half-fixed
Jocelyne P.
purchased on 15/11/2024
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Answer from tompress.com
Hello,
Thank you for your message. Don't hesitate to contact us by email: [email protected] or by phone 05 63 71 44 99.
Thank you for your message. Don't hesitate to contact us by email: [email protected] or by phone 05 63 71 44 99.
1
/5
★☆☆☆☆
I bought an Emile Henry bread mould for 50 euros, which arrived broken and unprotected in its packaging. I immediately sent the photos to Tompress after-sales service and despite a reminder I've had no news from their customer service for 1 week.
Anne P.
purchased on 17/11/2024
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Answer from tompress.com
Hello and thank you.
Your request has been taken into account and the necessary steps have been taken.
Best regards.
Your request has been taken into account and the necessary steps have been taken.
Best regards.
1
/5
★☆☆☆☆
I ordered a small press today because it was on sale, it's not great for the price, I'm a bit disappointed.
Catherine L.
purchased on 07/11/2024
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Answer from tompress.com
Hello Catherine, thank you for your review of our site. We are sorry that your experience with our promotional wine press did not live up to your expectations. We take your feedback into account and will make sure to improve our offers in order to fully satisfy you in the future.
1
/5
★☆☆☆☆
I ordered a blue vinaigrette and on receipt it was grey. Easy to sell like that!!! Of course, nothing had been reported to me...
Arlette B.
purchased on 04/11/2024
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Answer from tompress.com
Hello Arlette, I'm sorry to hear that you had a bad experience with your order of blue vinegar on our site. We take the quality control of our products very seriously and apologize for this incident. We will do our utmost to rectify the situation as quickly as possible. We hope you will continue to place your trust in us, and remain at your disposal should you require any further assistance. Sincerely, The Tompress.com team
1
/5
★☆☆☆☆
Staff who know nothing to the point of telling me I have the wrong number, what a shame! I cancelled my order and never received the product, which was out of stock for several months.
Aurore L.
purchased on 30/07/2024
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Answer from tompress.com
Hello Aurore, thank you for sharing your experience with our website tompress.com. We are sorry that you did not have a satisfactory experience with our staff. We take your feedback very seriously and will do everything we can to improve our service to provide you with the best shopping experience possible. Your satisfaction is our top priority. We look forward to serving you again in the future.
1
/5
★☆☆☆☆
No match at all
Patrick G.
purchased on 28/10/2024
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Answer from tompress.com
Hello Patrick, thank you for your review. We are sorry that our site did not meet your expectations. We appreciate your feedback and are constantly working to improve our customers' experience. Please let us know if you have any suggestions so that we can offer you a better service. Thank you again for your feedback. Sincerely, The Tompress.com team
1
/5
★☆☆☆☆
THE NOTICE IS IN ENGLISH....impossible to get it in French....despite the kindness of the person on the phone it's still too bad !!!!!
Jean-claude D.
purchased on 30/09/2024
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1
/5
★☆☆☆☆
Bad product, it leaks
Didier F.
purchased on 27/09/2024
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Answer from tompress.com
Thank you for your review Didier.
We are sorry that you were not completely satisfied with one of our books.
Did you remember to soak the tap in water for 1 day as recommended?
The Tompress.com team.
We are sorry that you were not completely satisfied with one of our books.
Did you remember to soak the tap in water for 1 day as recommended?
The Tompress.com team.
1
/5
★☆☆☆☆
Not at all the thermometers ordered... Lying about the merchandise...
Cecile L.
purchased on 17/09/2024
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Answer from tompress.com
Hello,
The thermometers you have ordered correspond to the description.
If this is not the case, please contact our after-sales service department by e-mail at [email protected].
Best regards,
TomPress
The thermometers you have ordered correspond to the description.
If this is not the case, please contact our after-sales service department by e-mail at [email protected].
Best regards,
TomPress
1
/5
★☆☆☆☆
I received spices that were several months out of date and unusable.
Anny D.
purchased on 06/08/2024
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Answer from tompress.com
Hello ,
If you have received expired products, this is obviously a mistake.
Please send us an e-mail with photos of the spices and the expiration date, as well as your invoice by e-mail to [email protected].
We'll do what's necessary.
We apologize again for this inconvenience.
TomPress
If you have received expired products, this is obviously a mistake.
Please send us an e-mail with photos of the spices and the expiration date, as well as your invoice by e-mail to [email protected].
We'll do what's necessary.
We apologize again for this inconvenience.
TomPress
1
/5
★☆☆☆☆
I didn't get the product I ordered, it was replaced by another one that I would never have bought. Thanks anyway for the 20% compensation.
Julien L.
purchased on 29/06/2024
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Answer from tompress.com
Hello Julien, we're sorry for the inconvenience.
As you indicated, this is a change of range by our manufacturer.
We have of course offered you to keep the product with a discount, since apart from the aesthetic aspect its usefulness remains the same.
Enjoy your products.
See you soon on our site!
TomPress
As you indicated, this is a change of range by our manufacturer.
We have of course offered you to keep the product with a discount, since apart from the aesthetic aspect its usefulness remains the same.
Enjoy your products.
See you soon on our site!
TomPress