Reviews tompress.com

My purchase arrived incomplete, I reported it to customer service and am still waiting for a response from them.

The cidrometer I ordered does not work

Order of December 1, 2024 we had to cancel an item to receive the rest 8 days ago

Product arrived poorly packaged and got lost on the way

I still haven't received my package despite a complaint, very disappointed with your service, and I will remember this if you send me. I still haven't received my package despite a complaint filed. If you are asking for my opinion, it means you haven't taken my complaint into account, so I am very disappointed with your services, and I will remember this.

Order on November 27, 2024, received March 2025 and deducted in December 2024 while the payment is made just before delivery, well done

Disappointing, a delay of more than 3 months during which the deadline was pushed back every day and I had to ask to find out where things stood... And I spare you other details.

Order received well, with an appreciated price

Nice product... but cracked over 20 cm after three uses when used correctly (low heat). Disappointing.

Catastrophic supply tracking. Long waiting time. No financial compensation.

Manual meat mincer arrived with one part screwed in the wrong way (the thread is defective) and the crank not properly adjusted, creating a lot of play. Not yet tested, but the quality is already poor at reception.

2 months waiting for delivery because a reference was missing. Not warned, had to phone several times to get an explanation and find a solution.

The order was not fulfilled as expected at the time of ordering and there was no anticipated delay. No email or SMS.

This is not the right knife for the chopper, I would like to make an exchange.

The packaging of the package was really well secured and the speed of delivery was TOP

Without news of my order for more than 8 days, I contacted you... To learn that my order was blocked because one of the items was missing! Honestly, this is not serious!!!

We received the order for Christmas at the end of January.

Good

They sent a 9cm teapot filter instead of 7.5cm. They didn't check anything before sending, no stock control. Bad service. But they did refund the unnecessary payment. I do not recommend this site

Contract filled

On-time delivery.

I opted for the fast delivery, I received my parcel 5 days later. Too bad I won't be ordering from this site again.

Waited far too long to receive my order, really disappointed!

My meat grinder was making a lot of noise. I call Tompress and they tell me it's normal. Despite their advice, I removed the stainless steel guard and noticed that the fan guard was incorrectly positioned. I sent photos and the after-sales service decided to send me back only the fan guard. The propellers have also been damaged, but they refuse to change the chopper because it has no impact on them. This is an obvious case of hidden screws, and they're refusing their legal warranty. The propellers are damaged and the motor could have been forced. Amazon would have sent me a new chopper directly, but tompress doesn't trust its customers and considers that it's damaged but functional. The seriousness of a site lies not in its sales but in its after-sales service, which here shirks its responsibilities.

It took Tompress three and a half months to deliver an order. No apologies from Tompress for this delay. Disappointing...

Poor-quality sawdust

I couldn't get the extractor to start and the vacuum device is not very efficient.

Received the package 1 month late, without notifying me

Delivery arrived in perfect condition and on time. Very satisfied with the product.

Hello, I ordered the piece on December 9, 2024 with the delivery option "Chronopost - Express 24h chez vous" at 8€ and I received it on Saturday, December 28. Too late to make the cupcakes for Christmas 🎅. Sincerely Christiane.

I received my parcel in time and in time the problem is that what I received does not correspond to my order I ordered a saw of butcher of 45cms and one sends to me a blade of 46,5 cms the error is allowed one asks me to certify the error thing which I made by sending a photograph with the meter like justifying the length since more news without response of your share I think that I will go further with 50 million consumers even with my lawyer cordially

I sent you several emails because I had to offer the smoker for a birthday and it arrived 3 days later... So my brother went back home to Brittany without his present.....

Very dissatisfied tagine in a thousand pieces not even wrapped in bubble wrap put in the box without any protection Photos of the tagine sent And we are still waiting to be refunded Thank you for doing so quickly

Fragile item, no. bubble wrap, was wandering around in its box, arrived broken. In the process of being exchanged, so we're waiting!

I'm satisfied with my last order, the one before that I still haven't received.

The delivery time was more than 4 weeks and the product is not the right one.

Bought a REBER 22 meat grinder, which is badly tinned and pitted with rust. Response from Tom Press, without the slightest request for clarification: it's because I didn't dry and oil it.

Bonjour le pas de vis ne va pas vous avez mis un pas de vis de Reber 22 ref 8013152470401

The vegetable mill I ordered is just unusable, a catastrophe...

Parcel sent to a relay point, the post office, which could not receive it because of its size. Treasure hunt for two weeks due to various changes in delivery location. The parcel is finally back with TOMPRESS.