Reviews tompress.com

Damaged order and terrible customer service

Order placed on 23/09 Received on 18/11 Really crazy received several emails they were always missing an item to send the order while the ordered items were in stock on their site This must be what it feels like to be led on Really unhappy with this experience 2 and a half months to receive this order is crazy

I was very disappointed with the non-compliant delivery of the non-refrigerated sausages "this remains a DISASTER" I inquired with the veterinary services and this type of product must be kept at 0 +4° even if they are in brine despite the call to tompress they do not understand it and are rather brief, in view of this brief response I strongly advise against tompress

I ordered a batch of two oil seals, I received 3 batches all taken and a part order for Reber 22 grinder, not the right one

Received marble slab broken

Satisfied with my order.

Since June, it's been a bit long to receive the products.

I received the broken pot, I only opened it on the weekend (when I could) and I was told that I had exceeded the 72 hours of the General Conditions, so what can I say

2 months of waiting...not professional

Way too long, several months. When the item finally arrived, it was missing 1 screw. Not serious.

Very good service, the package arrived on the exact day. Congratulations to the whole team, and Happy New Year.

Missing product No information on order tracking Disappointing phone reception

And the smoking grid was also missing

Poorly packaged products. The grinder arrived with broken parts. In the rush of the delivery, I didn't have time to examine everything unfortunately Tom is not taking care of the return and only sends back one part.

Order arrived 2 months late ...

I ordered sheep intestines and instead, I received a book. They swapped my order with another customer. I called on the same day of delivery. I was supposed to be called back and refunded, and to this day nothing at all. I am still waiting. I hope to hear news soon as well as my refund.

In your photo, the gasket kit consists of two packaged gaskets. I received a single unwrapped gasket, marked, twisted, in a large box. Normally, we change the set of gaskets.

Product arrived broken. Returned to the delivery person. No replacement to date and especially no response to the phone number indicated by Tompress!...

I am missing 2 grids, plus the bag of sawdust to complete the order for the smoker. Still haven't received what I'm missing!

Unacceptable delays!

Delivery delayed

Catastrophic delays

Deliveries several months after the order

I only received part of my order

Order placed in mid-September since ..... no news, and of course: NOTHING received

Very long delivery time

I order a product that is in stock, I send the payment and I'm told that it is not in stock due to a lack of parts, why not, but don't say that it is in stock and I have been waiting for 3 weeks with no news, and yet I have always ordered from Tompress, it's really a shame, I am very disappointed.

The split scourtin is unusable, as it has melted over a quarter of the surface.

I am waiting for the refund of the shipping costs because my package took a week to arrive instead of 48h. Thank you

I received the Reber 600w spiny in insufficient packaging and the electrical box was exploded. Customer service did not make a commercial gesture, I paid fully for its replacement.

The thorny one purchased is unusable. It falls apart as soon as you try to turn the crank and the attachment to the work surface does not hold. 90 euros thrown in the trash.

I received a non-compliant part because no dimension of the object was present in the catalog. I requested an exchange by email and no one bothered to respond. I am very angry.

I did not receive the delivery code so the package waited at the post office for almost a week before I picked it up and despite my prior call to ensure that the color was correct and the information noted again in the order comments, the color received was not the right one…

The part has a defect and I can't reach you by phone

Deadlines not respected, order still not complete after 4 months

I had chosen Colissimo home delivery and the product was ultimately shipped by Geodis and was not delivered to my home. On the package tracking, the item was marked as delivered while I still had to pick up the pallet at a drop-off point, without being informed.

Hello, we received the order but there is a broken container. We reported the defect but have received no response from you.

I ordered 3 lots of 20 capsules for my future bottles of tomato sauce. When using them, I opened 2 lots, and I could only use 7 or 8 out of 40 in the end, because all the others were "spinning in the void", without locking onto the thread to close hermetically, and without me forcing it specially. Customer service tells me that it is a misuse on my part, that I tightened them too much. Problem with 33 capsules out of 40... Excuse me, but the capsules are new and are supposed to be tightened minimally to be hermetic. I bought smaller-sized capsules elsewhere, and they tighten very well. So, not a successful purchase for me.

The plate is functional but it warps when placed on the gas barbecue grill... I don't understand what this is due to.

Stove that doesn't work. I've been waiting a week for a response from customer service. As a professional, I am stuck and I keep waiting waiting waiting