/10
★★★★★
based on 18871 reviews published
★★★★★
based on 18871 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The order was not fulfilled as expected at the time of ordering and there was no anticipated delay. No email or SMS.
Jean Marie N.
purchased on 23/01/2025
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Answer from tompress.com
Hello Mr. North, We are sorry for this bad experience. We have encountered some supply issues with a few suppliers. We hope you won't hold it too much against us. The whole team is at your disposal. Best regards.
1
/5
★☆☆☆☆
This is not the right knife for the chopper, I would like to make an exchange.
Carcat S.
purchased on 10/02/2025
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Answer from tompress.com
Hello, Thank you for contacting customer service. We will help you find the right part. Best regards.
1
/5
★☆☆☆☆
The packaging of the package was really well secured and the speed of delivery was TOP
Georges M.
purchased on 04/02/2025
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1
/5
★☆☆☆☆
Without news of my order for more than 8 days, I contacted you... To learn that my order was blocked because one of the items was missing! Honestly, this is not serious!!!
Dominique G.
purchased on 15/01/2025
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1
/5
★☆☆☆☆
We received the order for Christmas at the end of January.
. ..
purchased on 13/12/2024
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1
/5
★☆☆☆☆
Good
Guy A.
purchased on 12/01/2025
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1
/5
★☆☆☆☆
They sent a 9cm teapot filter instead of 7.5cm. They didn't check anything before sending, no stock control. Bad service. But they did refund the unnecessary payment. I do not recommend this site
Christian M.
purchased on 22/01/2025
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1
/5
★☆☆☆☆
Contract filled
Patrice B.
purchased on 20/01/2025
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1
/5
★☆☆☆☆
On-time delivery.
Ghislaine D.
purchased on 19/01/2025
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1
/5
★☆☆☆☆
I opted for the fast delivery, I received my parcel 5 days later. Too bad I won't be ordering from this site again.
Laurent T.
purchased on 16/01/2025
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1
/5
★☆☆☆☆
Waited far too long to receive my order, really disappointed!
Jean-pierre T.
purchased on 25/10/2024
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1
/5
★☆☆☆☆
My meat grinder was making a lot of noise. I call Tompress and they tell me it's normal. Despite their advice, I removed the stainless steel guard and noticed that the fan guard was incorrectly positioned. I sent photos and the after-sales service decided to send me back only the fan guard. The propellers have also been damaged, but they refuse to change the chopper because it has no impact on them. This is an obvious case of hidden screws, and they're refusing their legal warranty. The propellers are damaged and the motor could have been forced. Amazon would have sent me a new chopper directly, but tompress doesn't trust its customers and considers that it's damaged but functional. The seriousness of a site lies not in its sales but in its after-sales service, which here shirks its responsibilities.
Julien R.
purchased on 08/01/2025
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1
/5
★☆☆☆☆
It took Tompress three and a half months to deliver an order. No apologies from Tompress for this delay. Disappointing...
Pierre M.
purchased on 20/09/2024
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1
/5
★☆☆☆☆
Poor-quality sawdust
Raphael M.
purchased on 03/01/2025
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1
/5
★☆☆☆☆
I couldn't get the extractor to start and the vacuum device is not very efficient.
Catherine G.
purchased on 11/12/2024
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1
/5
★☆☆☆☆
Received the package 1 month late, without notifying me
Hervé A.
purchased on 26/11/2024
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1
/5
★☆☆☆☆
Delivery arrived in perfect condition and on time. Very satisfied with the product.
Roger P.
purchased on 19/12/2024
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1
/5
★☆☆☆☆
Hello, I ordered the piece on December 9, 2024 with the delivery option "Chronopost - Express 24h chez vous" at 8€ and I received it on Saturday, December 28. Too late to make the cupcakes for Christmas 🎅. Sincerely Christiane.
Charles B.
purchased on 09/12/2024
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1
/5
★☆☆☆☆
I received my parcel in time and in time the problem is that what I received does not correspond to my order I ordered a saw of butcher of 45cms and one sends to me a blade of 46,5 cms the error is allowed one asks me to certify the error thing which I made by sending a photograph with the meter like justifying the length since more news without response of your share I think that I will go further with 50 million consumers even with my lawyer cordially
Philippe L.
purchased on 10/12/2024
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1
/5
★☆☆☆☆
I sent you several emails because I had to offer the smoker for a birthday and it arrived 3 days later... So my brother went back home to Brittany without his present.....
Patrice L.
purchased on 16/12/2024
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1
/5
★☆☆☆☆
Very dissatisfied tagine in a thousand pieces not even wrapped in bubble wrap put in the box without any protection Photos of the tagine sent And we are still waiting to be refunded Thank you for doing so quickly
Bernadette B.
purchased on 16/12/2024
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1
/5
★☆☆☆☆
Fragile item, no. bubble wrap, was wandering around in its box, arrived broken. In the process of being exchanged, so we're waiting!
Jean-marie R.
purchased on 14/12/2024
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Answer from tompress.com
Hello,
The after-sales service file is open. We will get back to you shortly.
Thank you very much!
The after-sales service file is open. We will get back to you shortly.
Thank you very much!
1
/5
★☆☆☆☆
I'm satisfied with my last order, the one before that I still haven't received.
Dominique V.
purchased on 04/12/2024
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Answer from tompress.com
Hello Mr Vaillant,
Please contact our sales department on 05 63 71 44 99.
Please contact our sales department on 05 63 71 44 99.
1
/5
★☆☆☆☆
The delivery time was more than 4 weeks and the product is not the right one.
Nathalie S.
purchased on 04/11/2024
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Answer from tompress.com
Hello Mrs Saugeot,
Please contact our sales department on: 05 63 71 44 99 or our after-sales service ([email protected]).
Thank you for your confidence.
Please contact our sales department on: 05 63 71 44 99 or our after-sales service ([email protected]).
Thank you for your confidence.
1
/5
★☆☆☆☆
Bought a REBER 22 meat grinder, which is badly tinned and pitted with rust. Response from Tom Press, without the slightest request for clarification: it's because I didn't dry and oil it.
Olivier K.
purchased on 29/08/2024
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1
/5
★☆☆☆☆
Bonjour le pas de vis ne va pas vous avez mis un pas de vis de Reber 22 ref 8013152470401
Philippe P.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
The vegetable mill I ordered is just unusable, a catastrophe...
Evelyne K.
purchased on 03/12/2024
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Answer from tompress.com
Hello,
We take note of your comment, but could you give us a little more explanation? Please contact our sales department on 05 63 71 44 99.
Best regards.
We take note of your comment, but could you give us a little more explanation? Please contact our sales department on 05 63 71 44 99.
Best regards.
1
/5
★☆☆☆☆
Parcel sent to a relay point, the post office, which could not receive it because of its size. Treasure hunt for two weeks due to various changes in delivery location. The parcel is finally back with TOMPRESS.
Bruno J.
purchased on 30/11/2024
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1
/5
★☆☆☆☆
I didn't get the right hoses
Frederic B.
purchased on 20/11/2024
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Answer from tompress.com
Hello,
The SAV file has been opened and the problem is on the way to being resolved.
Thank you for your confidence.
Best regards.
The SAV file has been opened and the problem is on the way to being resolved.
Thank you for your confidence.
Best regards.
1
/5
★☆☆☆☆
Defective order. Tompress did not take care of my purchase. Fortunately, I collected the product from the carrier and checked it on the spot. Waiting for their reply.
Iris M.
purchased on 17/11/2024
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