The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
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Acheteur Vérifié
Rating: 3 out of 5
The product is of good quality and seems durable. On the other hand, I don't know why but the package was repackaged by the post office... and one of the two watering cans ordered needs a little welding to fill a mini-hole which will cause a slight loss.
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Acheteur Vérifié
Rating: 5 out of 5
Nothing to say, everything is above board
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Acheteur Vérifié
Rating: 5 out of 5
Fast delivery and superb barrels. Well done
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Acheteur Vérifié
Rating: 5 out of 5
bonjour.livraison rapide. au départ je me trouvé petits mais au final c'est impeccable!
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Acheteur Vérifié
Rating: 5 out of 5
Beautiful flour
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Acheteur Vérifié
Rating: 4 out of 5
Everything corresponds to my order, well
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Acheteur Vérifié
Rating: 4 out of 5
Delivery too late and without prior notice.
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Acheteur Vérifié
Rating: 2 out of 5
Order placed in November, received 1 week ago. I had to call support twice to get information about my order. Despite my request, they never took the initiative to warn me of the delay, keep me informed, etc. No proactivity on the part of Tompress, which is a shame.
Products conformed however
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Acheteur Vérifié
Rating: 2 out of 5
Delivery times that don't correspond at all to what is advertised (differences of several weeks or even several months). And when you talk to customer service about this, the response is not at all commercial.
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Response from tompress.com
Hello, In this period of pandemic, many manufacturing deadlines are not met due to lack of raw material or production delays. We are trying to update the replenishment times on the site in real time, so that you can have the information immediately. Yours sincerely
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Acheteur Vérifié
Rating: 5 out of 5
Fast delivery and well packaged.
Serious business.
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery service... it's a gift, the product hasn't been used yet...
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Acheteur Vérifié
Rating: 4 out of 5
satisfied with the article
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Acheteur Vérifié
Rating: 5 out of 5
The product was not in stock, but the contact was very good and the spices arrived fresh...
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Acheteur Vérifié
Rating: 5 out of 5
very comprehensive site, very professional service
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Acheteur Vérifié
Rating: 5 out of 5
very good material
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Acheteur Vérifié
Rating: 5 out of 5
At the top
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Acheteur Vérifié
Rating: 5 out of 5
Fine
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Acheteur Vérifié
Rating: 5 out of 5
I needed this pasta maker in a hurry and it was delivered within 48 hours. I am completely satisfied with the value for money of this pasta maker. I recommend TOM PRESS which I didn't know before.
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Acheteur Vérifié
Rating: 5 out of 5
Merchandise not yet tried.
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Acheteur Vérifié
Rating: 5 out of 5
Thank you very much for your excellent service.
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Acheteur Vérifié
Rating: 5 out of 5
Remarkable aesthetics (chrome wall-mounted corkscrew), technically perfect, impeccable efficiency, I'm delighted with this purchase.
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Acheteur Vérifié
Rating: 3 out of 5
I made an order and apparently there was not everything and.not even warned So I called because I had not received and the tell me that it an article will be available from May and asks me if I still want it so I say yes and then I have to pay postage and so I receive my order and surprise the next day I receive another article so a little disgusted to have to pay again.
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Response from tompress.com
Hello, We did indeed ship the available immediately, the rest was restocked a few days later and shipped promptly. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
Nothing to say everything was perfect
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Acheteur Vérifié
Rating: 5 out of 5
I was able to bake my baguettes on this refractory stone, which bakes very well. I recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
I'm missing the merguez spice and the 5 euro gift voucher. Which undoubtedly disappeared during delivery, as the cardboard box was ripped open and re-taped with adhesive tape from La Poste.
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Response from tompress.com
Hello, the parcel was repackaged after customs clearance, and you should have received a postal receipt. We have sent you the missing spices and are dealing with the claim directly with the post office. The code to redeem your voucher will be sent to you by e-mail. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
It should be noted that the company had to change its product and that the photos and customer comments do not correspond at all to the product received, of the Baumalu brand on sale at all the fairs, rummage sales and so on. Very bad salesman. It will cost you 9.15 from your pocket for a return to sender. For a company with a capital of 500,000. I finally ordered on Amazon.
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Response from tompress.com
Hello, We apologize for not having given you complete satisfaction. We have received your return package and refunded your order. We remain at your disposal to improve your next experience. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
Very good product quality
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Acheteur Vérifié
Rating: 5 out of 5
Very good product, cleans very well and removes deposits from bottle bottoms without problems.
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Acheteur Vérifié
Rating: 4 out of 5
I had ordered a red terrine, but the manufacturer was out of stock. I should have been informed immediately. I had to worry about the delay before they offered to replace it with a white terrine. Too bad ....
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Acheteur Vérifié
Rating: 5 out of 5
Nothing to complain about, everything was perfect
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Acheteur Vérifié
Rating: 5 out of 5
Ras for a first order
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Acheteur Vérifié
Rating: 5 out of 5
particularly satisfied with this purchase and perfect delivery
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Acheteur Vérifié
Rating: 5 out of 5
Compliant order, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
Order and delivery impeccable Not yet used the product
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Acheteur Vérifié
Rating: 5 out of 5
It's a pity that in the event of late delivery, the customer is not informed by e-mail.
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Acheteur Vérifié
Rating: 5 out of 5
Very good item received quickly and efficiently
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Acheteur Vérifié
Rating: 5 out of 5
Very efficient sales service and fast delivery. Quality product.
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Acheteur Vérifié
Rating: 5 out of 5
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
Very fast and careful shipping, perfect!
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Acheteur Vérifié
Rating: 2 out of 5
2 months delivery delay, several exchanges with a so-called "customer service" who refused to send the items in two instalments.
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