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A
Rating: 5 out of 5
As usual, everything went smoothly and the quality was top-notch.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 377 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
All reviews
A
Rating: 4 out of 5
very good semi-pro equipment with top value for money
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A
Rating: 4 out of 5
well received the package all conform ...just pay again an amount of 5.90 for customs fees ?ok good service
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A
Rating: 5 out of 5
Products conform to my order, super fast delivery. Very satisfied with my first order, I will come back to you.
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A
Rating: 4 out of 5
Satisfied with this transaction
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A
Rating: 3 out of 5
Very fast delivery but packaging so inconsistent that the tool handle was twisted during transport The 15% discount leaves the tool twisted ...
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A
Rating: 5 out of 5
good product and very good service
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V
Rating: 1 out of 5
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
V
Rating: 1 out of 5
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
Response from tompress.com
Hello, Your order n ° 194244 of 02/01/2021 has been canceled following your request of 02/03/2021. Another order n ° 474856 was placed on 02/09/2021 from our website, it left on 02/10/2021, we have not received a cancellation request for this one. We still take care of the return of your package and wait for it in our warehouses to proceed with the requested refund. Cordially.
A
Rating: 4 out of 5
Nothing to say, except that the vinegar dispenser is leaking... the cork at the bottom is not watertight at all and so far I'm trying to inflate it again, but after two days it's still leaking.
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Response from tompress.com
Hello, If you notice that after the 4th or 5th day, it is not waterproof, please contact our customer service department. Best regards.
A
Rating: 5 out of 5
High-performance machine, used 2/3 times a year. Good value for money.
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A
Rating: 3 out of 5
Very long delivery due to a product being out of stock. 4 pots broken. obliged to phone for delivery time....
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Response from tompress.com
Hello, Did you report the breakage to the carrier? Please inform our customer service department so that they can take the necessary steps. Best regards.
A
Rating: 5 out of 5
Carefully packaged product delivered promptly
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A
Rating: 5 out of 5
Quality material Satisfied with my purchase Fast delivery on time
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A
Rating: 4 out of 5
Hello. I travelled 60 kms to pick up my parcel. The goods arrived with the deliveryman on Wednesday and they proposed a delivery on the following Tuesday because I live in a small village in the mountains. This delivery man is damaging your reputation because I think he doesn't respect your deadlines. Thank you for your sympathy.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Beautiful tableware...Made in France
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A
Rating: 5 out of 5
The corer hasn't been used yet, as it's still winter.
The machine is in order, but why does it need to be tinned? I have some very old machines in my cellar that I use. They're cast-iron, they don't rust, they're not tin-plated. The photos on the Internet aren't very accurate. You can't see the quality of the screw (plastic or metal).
M.P.
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The machine is in order, but why does it need to be tinned? I have some very old machines in my cellar that I use. They're cast-iron, they don't rust, they're not tin-plated. The photos on the Internet aren't very accurate. You can't see the quality of the screw (plastic or metal).
M.P.
Response from tompress.com
Hello, Tinning is used to limit corrosion of cast iron, which is porous. The manifold and hopper are in stainless steel, the screw is in double-tinned cast iron. Best regards.
A
Rating: 5 out of 5
GREAT SITE AND VERY RESPONSIVE CUSTOMER SERVICE.
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A
Rating: 5 out of 5
everything was as described: product and delivery.
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A
Rating: 5 out of 5
Ordered on Sunday, received on Wednesday, beautiful second-hand barrel, perfect for a terrace decoration.
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A
Rating: 5 out of 5
fast very well packed good quality
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A
Rating: 5 out of 5
Nothing to say, perfect
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A
Rating: 2 out of 5
The order arrived 6 months later without any explanation, the goods were badly packed and therefore arrived damaged... a broken jar...
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Response from tompress.com
Hello, You have ordered items that were unavailable at the time of ordering, the production of the glass has been extremely delayed and we are very sorry for this, I do not see the report of the breakage during delivery, please contact our customer service as soon as possible. Best regards.
A
Rating: 5 out of 5
Good product
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A
Rating: 5 out of 5
Very good company, serious and good material
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A
Rating: 1 out of 5
6 weeks to get my order (after having sent 2 mails) whereas you advocate a fast delivery, I find that null. No word of explanation or apology to tell me that it would take longer than expected.
Part of my order has been sent. I did not receive 2 items I had ordered.
The packets of flour arrived stale.
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Part of my order has been sent. I did not receive 2 items I had ordered.
The packets of flour arrived stale.
Response from tompress.com
Hello, When the products are available, the delivery can be carried out, unfortunately, when you ordered it was not the case and we offered you the second delivery for these articles. Please report any transport damage within 48 hours. Best regards.
A
Rating: 5 out of 5
No complaints, everything's fine
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A
Rating: 4 out of 5
Too bad for the very high delivery costs .
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A
Rating: 4 out of 5
lack of reactivity if the product is missing, as you always have to go fishing for information."
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A
Rating: 5 out of 5
perfect fit
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Nothing to say
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A
Rating: 5 out of 5
Apart from a shipping error which was quickly rectified, everything was perfect.
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A
Rating: 4 out of 5
lack of follow-up for my order (14 days without news)!
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A
Rating: 5 out of 5
Great and fast
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A
Rating: 5 out of 5
nothing to complain about
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A
Rating: 5 out of 5
VERY VERY COOL
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A
Rating: 5 out of 5
Easy to order. Fast and well tracked delivery.
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A
Rating: 5 out of 5
A very serious company that listens to its customers. I recommend this supplier!
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